Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11317297March 10, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE DECELERATED VERY QUICKLY. THE CONTACT STATED THAT THE RPM REVVED UP WHILE THE VEHICLE DECELERATED. THE CONTACT STATED THAT THE SERVICE TRANSMISSION WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO ASHEBORO FORD LOCATED AT (1602 E DIXIE DR, ASHEBORO, NC 27203), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316574March 6, 2020
ELECTRICAL SYSTEM
MY CAR HAS HAD AN ISSUE TWICE INVOLVING SQUIRRELS/RODENTS CHEWING THROUGH WIRES AND HAS COST QUITE A BIT OF MONEY. EVEN WHEN THE CAR WAS UNDER WARRANTY THE DEALER STATED THIS ISSUE IS NOT COVERED. I HAVE SEEN MANY INSTANCES OF THIS HAPPENING TO OTHERS ON THE INTERNET AND THE DEALER ALSO SAYS IT HAS BEEN HAPPENING QUITE OFTEN. I HAVE READ THAT THE WIRING COVERING HAS BEEN CHANGED FROM PETROLEUM BASED TO SOY BASED FOR ENVIRONMENTAL REASONS AND RODENTS LOVE TO EAT THE SOY BASED WIRING. MY FAMILY HAS HAD MANY CARS PARKED IN THE DRIVEWAY OVER THE YEARS AND THIS BEING THE NEWEST CAR IS THE ONLY ONE THAT HAS HAD THIS PROBLEM. I WOULD THINK THAT CAR MANUFACTURERS BEING AWARE OF THIS ISSUE WOULD HAVE COME UP WITH A SOLUTION BY NOW SUCH AS SPRAYING THE WIRES WITH SOMETHING THAT TASTES BAD TO THE RODENTS OR COMING UP WITH ANOTHER ENVIRONMENTALLY FRIENDLY SOLUTION TO AVOID THIS ISSUE AND EXPENSE TO THE CONSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315924March 3, 2020
ENGINE
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT THE CHECK ENGINE AND ENGINE OVER HEATING WARNING LIGHTS ILLUMINATED. THE CONTACT TOOK THE VEHILE TO LICCARDI FORD INC LOCATED AT (1615 US-22, WATCHUNG, NJ 07069) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT A COOLANT INTRUSION CAUSED THE DEFECT. THE CONTACT WAS INFORMED THAT A NEW SHORT BLOCK WAS NEEDED TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312109February 28, 2020
ENGINE
APPARENTLY THERE HAVE BEEN MULTIPLE COMPLAINTS FILED WITH THE NHTSA REGARDING ISSUES WITH THE AUTO STOP/START FUNCTIONS OF 2017 FORD ESCAPES. THIS HAPPENED TO MY WIFE TODAY AT ABOUT 35000 MILES, AND THE CAR WAS SERVICED AND ACCORDING TO THE LOCAL DEALERSHIP'S PARTS AND LABOR DEPARTMENT, PERFECTLY FINE. THIS ISSUE APPEARS TO BE THAT IT'S POSSIBLE FOR THE CAR TO CUT OFF AS IT NORMALLY WOULD AT A COMPLETE STOP, BUT IT WON'T AUTO START - INSTEAD DISPLAYING A MESSAGE ABOUT PUTTING THE CAR INTO PARK AND RESTARTING THE ENGINE MANUALLY. GIVEN THE AMOUNT OF COMPLAINTS I'VE FOUND WITH JUST A CURSORY GLANCE INTO THE SPREAD OF THE ISSUE, HAS FORD FORMALLY ACKNOWLEDGED THAT THERE IS AN ISSUE WITH THIS FEATURE IN 2017 FORD ESCAPES? IS THERE A DOCUMENTED PROCEDURE FOR THEIR SERVICE DEPARTMENTS TO FOLLOW TO CORRECT THESE ISSUES? IF NOT, WHY? SOME OF THE OTHER NHTSA IDS RELATED TO THIS: 11300434, 11297934, 11292126, 11291536, 11290647, 11290086, AND 11288766
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311836February 27, 2020
ENGINE
VEHICLE ENGINE, AT RANDOM TIMES AND MULTIPLE TIMES, COMPLETELY SHUTS OFF WHEN STOPPED AT A STOPLIGHT WHEN IN ECO MODE. WHEN THIS HAPPENS A MESSAGE IS DISPLAYED ON THE INSTRUMENT PANEL TO PUT THE CAR INTO PARK AND RESTART THE CAR MANUALLY. THIS IS A DANGEROUS, KNOWN ISSUE. CARS BEGIN MOVING WHEN THE LIGHT TURNS GREEN AS WE ARE FORCED TO RESTART OUR CAR. THIS IS AN ACCIDENT WAITING TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311566February 26, 2020
ELECTRICAL SYSTEM, POWER TRAIN
EVERYTIME AUTO START STOP IS INITIATED AND I RELEASE THE BRAKE MY VEHICLE SHUTS DOWN WITH THE NOTIFICATION "SHIFT TO P AND RESTART ENGINE." THIS HAS HAPPENED NUMEROUS OCCASIONS. IT HAPPENED IN TRAFFIC AND NEARLY CAUSED A WRECK. THE PERSON SAW I RELEASED THE BRAKE AND EXPECTED ME TO BUT I'M STALLED BECAUSE OF THIS. I'M TIRED OF HAVING TO TO MANUALLY TURN AUTO START STOP OFF. THERE ARE 1000S WITH THIS ISSUE AND A RECALL NEEDS TO BE MADE. I BOUGHT THE VEHICLE FROM CARMAX SEPT 2019. WHEN I BOUGHT THE VEHICLE THE BUMP TO BUMPER WARRANTY HAD ALREADY EXPIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311339February 25, 2020
ELECTRICAL SYSTEM, ENGINE
WHEN STOPPED AT A RED LIGHT OR STOP SIGN OR ANY OTHER REASON, MY ESCAPE WILL SHUT OFF AND THE DISPLAY WILL SHOW "AUTO STARTSTOP SHIFT TO P RESTART ENGINE". THE AUTO STARTSTOP LIGHT IS ORANGE INSTEAD OF GREEN WHEN THIS OCCURS. IT IS NOT EVERY TIME, BUT IS IS OCCURRING MORE FREQUENTLY. THE TRANSMISSION WILL STILL BE IN DRIVE WHEN THIS OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311366February 25, 2020
ENGINE
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT WHILE STOPPED AND ATTEMPTING TO RESUME DRIVING, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE STALLED. THE CONTACT STATED THAT A MESSAGE DISPLAYED TO RESTART THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310024February 19, 2020
ENGINE
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT ON SEVERAL OCCASIONS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SPARK PLUG ON CYLINDER NUMBER (3) THREE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE SPARK PLUG WAS REPLACED TWICE HOWEVER, THE FAILURE RECURRED. NEITHER THE MANUFACTURER NOR THE DEALER WERE CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310170February 19, 2020
AIR BAGS
MY CAR WENT TO AN ACCIDENT LAST FEBRUARY 14,2017 AND MY AIRBAGS FAILED TO DEPLOY. I WAS RUNNING ON A SPEED OF 40-45 MPH AND HIT ANOTHER CAR AND MY CAR SPIN 360 DEGREES THEN ANOTHER CAR HIT MY CAR AND MADE MY CAR STOP FROM SPINNING. DESPITE THE IMPACT, MY AIRBAGS FAILED TO DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
6
Deaths:
0
#11309057February 13, 2020
ENGINE, POWER TRAIN
THE CAR RANDOMLY COMPLETELY TURNS OFF WHILE STOPPED AT RED LIGHTS OR IN TRAFFIC (WHEN AUTO START-STOP IS ACTIVATED), WITH A MESSAGE ON THAT DASHBOARD TO "SHIFT THE VEHICLE INTO PARK AND RESTART THE ENGINE". AT THIS POINT, IT IS NECESSARY TO SHIFT THE CAR INTO PARK AND RESTART THE ENGINE BEFORE BEING ABLE TO PROCEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308016February 9, 2020
UNKNOWN OR OTHER
WHEN IDLING AT A STOP LIGHT CAR WILL SHUT DOWN AND YOU MUST PUT THE CAR IN PARK AND RESTART THE ENGINE. THIS IS THE THIRD TIME THIS HAS HAPPENED OVER THE PAST MONTH. NO CODES OF WARNING LIGHTS COME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307295February 5, 2020
ENGINE, POWER TRAIN
SEAL IN BETWEEN THE INTERCOOLER FOR THE TURBO SO THAT COOLENT MIXES WITH THE ENGINE OIL WHICH CAUSES THE ENGINE TO FAIL PREMATURELY AND FORD WILL NOT COVER THE REPAIR. THE CAR MUST BE RECALLED BECAUSE OF THE DEFECT. WWW.BADPRODUCTSLAW.COM IS MAKING A CLASS ACTION AND PEOPLE SHOULD CONTACT THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307333February 5, 2020
FUEL/PROPULSION SYSTEM
VEHICLE HAS BEEN MAKING LOUD NOISES FROM THE FUEL TANK WHEN DRIVING AT SLOWER SPEEDS (20 AND UNDER) AND WHEN COMING TO A STOP. THE RPM GOES VERY LOW, ALMOST STALLING OUT. PURGE VALVE AND CANISTER NEED TO BE REPLACED AND ARE NOT COVERED UNDER WARRANTY. THE FORD FUSION HAS HAD A RECALL ON THIS SAME EXACT ISSUE, AND MY VEHICLE FALLS WITHIN THE YEARS RECALLED. THIS SEEMS TO BE A COMMON PROBLEM WHEN SPEAKING WITH OTHERS WHOSE VEHICLE IS AROUND THE SAME YEAR. THIS IS NOT SAFE AS I HAD MY VEHICLE IN THE SHOP FOR 3 DAYS AND THE PROBLEM WAS NOT ABLE TO BE LOCATED UNTIL I WAS ABLE TO CAPTURE A VIDEO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306663February 3, 2020
ENGINE
VEHICLE HAS AUTO SHUTDOWN AT TRAFFIC LIGHTS, STOP SIGNS. SOMETIMES STALLS THEN AND NEEDS RESTARTED. ONLY ADVISORY WHEN IT HAPPENS IS ON DASHBOARD DISPLAY. HAS HAPPENED OVER A DOZEN TIMES TO ME WITHIN 40.000 MILES. LAST TIME BELOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306841February 3, 2020
ENGINE
ON MULTIPLE OCCASIONS, THE CAR RANDOMLY COMPLETELY TURNS OFF WHILE STOPPED AT RED LIGHTS OR IN TRAFFIC, WITH A MESSAGE ON THAT DASHBOARD TO "SHIFT THE VEHICLE INTO PARK AND RESTART THE ENGINE". AT THIS POINT, IT IS NECESSARY TO SHIFT THE CAR INTO PARK AND RESTART THE ENGINE BEFORE BEING ABLE TO PROCEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302240January 27, 2020
UNKNOWN OR OTHER
TORQUE CONVERTER FAILED RESULTING IN A REPLACEMENT AT 87,000 MILES. THIS WAS INITIALLY MISDIAGNOSED WITH A COMPUTER UPGRADE, HOWEVER A SECOND DIAGNOSTIC TEST PROVED THAT THE TORQUE CONVERTER HAD FAILED AND WAS MISFIRING AT A HIGHER RATE THAN REQUESTED. THE TECHNICIAN RODE WITH ME WHILE I DROVE AND THE VEHICLE'S ENGINE WOULD FLUTTER AT AROUND 1500 RPMS WHILE MAINTAINING CONSTANT SPEED. IT WOULD ALSO SHIMMY THE VEHICLE. IT SHOWED ON THE COMPUTER WHILE I WAS DRIVING THAT THERE WAS A MISFIRE, THE COMPUTER WOULD REQUEST A 4 AND WAS GETTING A 40 ON THE SPECS. THERE WAS NO CHECK ENGINE LIGHT AT THE TIME OF THE DIAGNOSIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302178January 27, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT ANOTHER VEHICLE PULLED RIGHT IN FRONT OF THE CONTACT'S VEHICLE. THE COLLISION OCCURRED ON THE FRONT PASSENGER SIDE OF THE VEHICLE. NONE OF THE AIR BAGS DEPLOYED EVEN THOUGH THERE WAS A POP SOUND. THE VEHICLE SPEED WAS 50 MPH AND THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. BOTH VEHICLE'S WERE TOWED AWAY. THE DAMAGE WAS SEVERE TO THE FRONT PART OF THE VEHICLE. THE CONTACT THINK'S THE ENGINE WAS SEVERELY DAMAGED. THE VEHICLE WRECKAGE WAS TOWED BACK TO THE CONTACT'S HOUSE AND THE INSURANCE COMPANY HAD NOT YET DETERMINED IF IT WOULD BE DECLARED TOTALED. THE DEALER OR MANUFACTURER HAD NOT YET BEEN CONTACTED. THE FAILURE MILEAGE WAS 81,000. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11302072January 26, 2020
POWER TRAIN
AT APPROXIMATELY 61,800 MILES THE TRANSMISSION COMPLETELY FAILED AND HAD TO BE EITHER REPLACED OR REBUILT. WHILE DRIVING, THE CAR STARTED SEIZING UP AND SLOWING DOWN. THE TRANSMISSION FAILURE LIGHT CAME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301107January 22, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
MY 2017 FORD ESCAPE IS CREATING AN EXTREMELY DANGEROUS SAFETY ISSUE/SITUATION WITH THE AUTO STOP/START FUNCTION. WHEN STOPPED IN TRAFFIC-AT A STOPLIGHT, AT A STOP SIGN, IN THE ROAD WAITING TO TURN LEFT-THE ENGINE TURNS OFF AND A MESSAGE IS DISPLAYED TO "SHIFT THE VEHICLE INTO PARK AND RESTART THE ENGINE". I HAVE ALMOST HAD OTHER CARS HIT THE BACK OF MY ESCAPE BECAUSE OF THIS. IT'S VERY SCARY WHEN THIS HAPPENS AND TAKES TIME TO SHIFT TO PARK AND RESTART THE ENGINE WITH AN IMPATIENT DIVER BEHIND ME. I HAVE READ NUMEROUS OTHER COMPLAINTS ON THIS SAME ISSUE ON YOUR WEBSITE. SOME OF THE NHTSA ID #'S 11300434, 11297934, 11292126, 11291536, 11290647, 11290086, AND 11288766. THERE ARE OTHER COMPLAINTS AS WELL. PLEASE, BEFORE SOMEONE IS INJURED OR KILLED ISSUE A RECALL FOR THIS PROBLEM. I DON'T HAVE THE EXACT DATE THIS FIRST OCCURRED, BUT IT HAS HAPPENED MULTIPLE TIMES SINCE OCTOBER 2019. ALSO PER NHTSA 10160883 AND FORD COMMUNICATION NO. SSM 47492 FROM FEBRUARY 2018 THIS IS AN ISSUE THAT HAS BEEN A KNOWN ISSUE FOR AT LEAST 2 YEARS NOW. "SOME 2017 ESCAPE VEHICLES BUILT ON OR BEFORE 02-FEB-2017 MAY EXHIBIT A NO RESTART CONCERN AFTER AN AUTO STOP/START EVENT. UPON ATTEMPTING TO RESTART, THE INSTRUMENT PANEL MAY DISPLAY A MESSAGE INSTRUCTING THE CUSTOMER TO SHIFT TO PARK AND START THE VEHICLE MANUALLY. TO CORRECT THIS CONDITION, REPROGRAM THE BODY CONTROL MODULE (BCM) USING THE LATEST SOFTWARE LEVEL OF THE APPROPRIATE FORD DIAGNOSTIC SCAN TOOL. FOR CLAIMING, USE CAUSAL PART 14A068 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL. IF THE BCM SOFTWARE IS CURRENTLY AT THE LATEST LEVEL AVAILABLE, REFER TO WORKSHOP MANUAL (WSM), SECTION 303-06A AND/OR POWERTRAIN CONTROL/EMISSIONS DIAGNOSIS (PC/ED) MANUAL FOR AN AUTO STOP/START DIAGNOSTIC TROUBLE CODE (DTC) OR GSB0000153 FOR AUTO STOP/START SYSTEM INFORMATION AND DIAGNOSTICS."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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