Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11323918May 8, 2020
STEERING
WHILE TRYING TO MAKE A LEFT TURN ON A CITY STREET THE POWER STEERING WAS STIFFED AND WAS BARELY ABLE TO MAKE THE TURN. I NOTICED THE BATTERY LIGHT CAME ON. PULLED INTO PARKING LOT THEN TURNED THE CAR OFF AND BACK ON, CORRECTED THE ISSUE. A WEEK LATER SAME ISSUE OCCURRED WHILE DRIVING. HAPPENED FIRST TIME ON 04/26/2020 & AGAIN 05/08/2020. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323395May 5, 2020
ENGINE
AUTO STOP/START SHUTS DOWN AND TURNS CAR OFF COMPLETELY AT STOP LIGHTS. I HAVE TO MANUALLY TURN THIS FEATURE OFF EVERY TIME I START MY CAR SO THAT MY CAR DOES NOT STALL IN INTERSECTIONS. WHEN THIS ERROR OCCURS I HAVE TO PUT MY CAR IN PARK AND THEN RESTART MY CAR AND MANUALLY TURN THIS FEATURE OFF. THIS IS DANGEROUS AND THE DEALERSHIP HAS NO GUIDANCE FOR THIS OTHER THAN COSTLY REPAIRS. THIS HAS BEEN HAPPENING FOR OVER A YEAR NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323392May 5, 2020
ENGINE
COOLANT LEAKING INTO CYLINDER AT 44K MILES ON 2017. FORD OPTED TO REPLACE HEAD GASKET UNDER POWER TRAIN WARRANTY INSTEAD OF REPLACE ENGINE. NOW 16 MONTHS LATER SAME ISSUE AND THEY ARE RECOMMENDING AN $8200 ENGINE REPLACEMENT OUTSIDE OF WARRANTY AS I REPAIRED MY CAR USING WARRANTY LAST TIME AND THAT WAS COVERED FOR 1 YEAR 12K MILES. IF I PAID OUT OF POCKET IT WOULD HAVE BEEN COVERED WITHIN 2 YEARS UNLIMITED MILES. SAME EXACT ISSUE PRESENT. ACKNOWLEDGED THAT THE I IMPROVEMENT IN THE NEW PARTS IS DRILLED PASSAGES BETWEEN CYLINDER WALLS VS SLAT OPENINGS. THE DEALERSHIP AND FORD WILL NOT HONOR THEIR WORK. ACKNOWLEDGED THAT OTHER CARS HAVE T HE SAME ISSUE SPECIFICALLY THE FOCUS AND THE MUSTANG. THEY KNOW THEIR PARTS ARE DEFECTIVE AND THEY ARE NOT HONORING THIS. A NEW ENGINE FOR FAILED KNOWN PARTS IS UNACCEPTABLE FOR A 2017 VEHICLE WITH 60K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323131May 3, 2020
POWER TRAIN
WOULD SHIFT HARD AFTER A FRESH START. WOULD NO LONGER CATCH GEAR. AFTER ABOUT 3 RESTARTS, IT WAS NO LONGER DRIVABLE. HAD TO HAVE TOWED TO A GARAGE TO HAVE TRANSMISSION REPLACED WITH A NEW ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322840April 30, 2020
TIRES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL* THE CONTACT OWNS A 2017 FORD ESCAPE EQUIPPED WITH CONTINENTAL CONTI PRO CONTACT TIRES, TIRE SIZE: 235/45/R19, DOT NUMBER: A3E647LB2617. WHILE DRIVING 45 MPH, THE CONTACT HEARD A LOUD ABNORMAL NOISE AS THE TIRE PRESSURE WARNING MESSAGE ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT PULLED OVER AND CALLED FOR ROAD SIDE ASSISTANCE. ROAD SIDE ASSISTANCE ARRIVED AND REPLACED THE TIRE. THE CONTACT INFORMED QUIRK FORD (540 SOUTHERN ARTERY, QUINCY, MA 02169) OF THE FAILURE HOWEVER, THE DEALER OFFERED NO ASSISTANCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322751April 29, 2020
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED AND CEASED IN THE DEPRESSED POSITION. THE VEHICLE WAS TAKEN TO GLENWOOD SPRINGS FORD (55 STORM KING RD, GLENWOOD SPRINGS, CO 81601) WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE ACCELERATOR PEDAL MECHANISM AND BINDING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 74,312.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322124April 24, 2020
ENGINE, POWER TRAIN
THIS WAS IN THE CITY, MORNING AND KIND OF RAINY DAY, DRIVING AT MAXIMUM 30 MPH. I STARTED MY CAR AND IMMEDIATELY I SAW THE 'CHECK ENGINE ' YELLOW LIGHT ON. I CALLED TO MY CLOSEST FORD DEALER AND MADE AN APPOINTMENT FOR THE NEXT DAY. SINCE I HAD TO RUN SOME ERRANDS DURING THE DAY, I PAID ATTENTION TO THE BEHAVIOR OF THE CAR. AT TIMES WHEN I STARTED IT , IT STALLED AND WHEN I STOPPED IT SMELLED WEIRD. SO I TOOK IT NEXT DAY TO THE DEALER AND THEY TOLD ME IT WAS AN ISSUE WITH THE COOLANT THAT WAS LEAKING AND GOES INTO THE ENGINE AND THAT PROBABLY THEY HAD TO CHANGE THE ENGINE. I IMMEDIATELY STARTED GOOGLING IT AND UNFORTUNATELY, I FOUND THERE ARE THOUSANDS OF CASES WITH THE SAME ISSUE!, VERY DISAPPOINTING!. MY QUESTION IS, IF FORD KNOWLEDGE IS A COMMON ISSUE DURING THE LAST 2-3 YEARS, WHY THEY HAVEN'T STARTED A RECALL YET DURING THESE PAST YEARS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322069April 23, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
THE CAR WILL TURN OFF WHEN STOPPED (EX. AT A LIGHT) AND A MESSAGE COMES UP SAYING "AUTO STARTSTOP SHIFT TO P RESTART ENGINE". I DO THIS AND IT RESTARTS WITHOUT ISSUE. THIS HAS ONLY HAPPENED A FEW TIMES AND AT VARIOUS TIMES. EX. ONCE IN MORNING COLD WEATHER, ONCE IN AFTERNOON IN MILD/WARM WEATHER. I BOUGHT CAR NEW AND THIS HAS ONLY STARTED HAPPENING NOW (3 YEARS AFTER CAR WAS BOUGHT).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321507April 18, 2020
ENGINE
CAR HAS HAD ISSUES OVER THE PAST YEAR AND A HALF (FIRST TIME HAPPENED DEC 2018) WHERE THE AUTO START/STOP FEATURE DOESN'T FUNCTION PROPERLY. WHEN IT GOES IN TO AUTO STOP IT WILL SOMETIMES NOT RESTART AUTOMATICALLY. A WARNING WILL APPEAR ON THE DASH TO TURN THE CAR OFF AND RESTART. I HAD THIS FIXED AT THE DEALER IN DECEMBER 2018- THEY REPLACED A SENSOR WHICH WAS APPARENTLY NOT COVERED BY WARRANTY. A YEAR LATER (NOW MARCH 2020) IS HAS STARTED TO DO IT AGAIN. THE ONLY WAY TO HAVE IT NOT HAPPEN IS TO TURN OFF THE ECOBOOST FUNCTION BY PRESSING THE BUTTON EACH TIME I DRIVE THE CAR. THIS IS EXTREMELY DANGEROUS TO HAVE TO RESTART YOUR CAR WHEN IT STALL AS A LIGHT WITH PEOPLE BEHIND YOU. IT SEEMS AS IF THIS IS AN ISSUE WITH MANY PEOPLE AND SHOULD BE RECALLED TO HAVE THIS FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320638April 9, 2020
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE VEHICLE WOULD SPUTTER AND STALL THE EVAP SYSTEM WAS FAULTY THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE CHECK ENGINE LIGHT WOULD ILLUMINATE AND THE VEHICLE WOULD SPUTTER AND STALL. ALSO AFTER REFUELING THE ENGINE WOULD NOT IMMEDIATELY START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENTIRE EVAP SYSTEM WAS FAULTY AND NEEDED TO BE REPLACED, INCLUDING THE PURGE SOLENOID, CANISTER, AND THE FUEL TANK PRESSURE SENSOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320380April 7, 2020
POWER TRAIN
II TOOK MY CAR IN FOR AN OIL CHANGE BEFORE IT REACHED 60,000 MILES. I ASK THEM TO CHECK THE TRANSMISSION BECAUSE IT FELT LIKE IT WAS SLIPPING , IT WOULD GO SLOW GOING UP A HILL SOMETIMES AND WOULD FEEL LIKE IT WASN'T MOVING WHEN YOU PUSHED THE GAS PEDAL. THE DEALERSHIP SAID IT WAS FINE. AT 74,000 MILES THE CARS TRANSMISSION JUST STOPPED MOVING AFTER MAKING A LOUD NOISE, WE WERE ON A BUSY INTERSTATE, BUT MANAGED TO MAKE IT HOME TOOK IT TO THE DEALERSHIP AND THEY SAID THE TRANSMISSION HAD BURNT TRANSMISSION FLUID WHICH MEANT I NEEDED A NEW TRANSMISSION. I HAVE ONLY HAD THIS VEHICLE 3 YEARS. FORD IS ONLY WILLING TO PAY HALF THE REPAIR . NO ONE BUYS A CAR AND EXPECTS TO HAVE TO PAY TO GET THE TRANSMISSION REPAIRED BEFORE THE VEHICLE IS PAID FOR. I HAVE 2 MORE YEARS OF PAYMENTS . I WORK AT A HOSPITAL IN CHATTANOOGA, TENNESSEE . I DRIVE ABOUT 40 MILES EACH WAY. I HAVE TO GO TO WORK DURING THIS COVID-19 . I WOULD EXPECT FORD TO REPAIR MY VEHICLE AT NO COST BEING I HAD TAKEN IT IN BEFORE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320387April 7, 2020
ENGINE
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS JUMP STARTED BY ROADSIDE ASSISTANCE AND DRIVEN TO SUBURBAN FORD OF FERNDALE (21600 WOODWARD AVE, FERNDALE, MI 48220), WHERE IT WAS DETERMINED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT WAS PROVIDED A LOANER VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319445March 27, 2020
POWER TRAIN
I WAS DRIVING, TRIED TO ACCELERATE VEHICLE MADE A STRANGE NOISE AND WOULD NOT ACCELERATE, WOULD NOT GO OVER 10 MPH, RPM WENT UP TO 6. PULLED OF THE ROAD, PLACED IT IN PARK, TURNED IT OFF, THEN BACK ON. VEHICLE WOULD NOT GO INTO GEAR. HAD TO HAVE IT TOWED TO A FORD DEALERSHIP, WAS TOLD I NEED A NEW TRANSMISSION. WAITING FOR ESTIMATE AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318371March 17, 2020
ENGINE
STARTED LOSING PROPULSION ON TAKE-OFF ON FEBRUARY 28, 2020, CAR STRUGGLING TO GET UP TO SPEED EVEN THOUGH ENGINE REVS HIGH. UPON INVESTIGATION BY FORD DEALERSHIP, HIGH PRESSURE FUEL PUMP NEAR ENGINE AND CAMSHAFT NEEDED TO BE REPLACED - $1900 TOTAL BILL WITH ADDITIONAL COSTS FOR TOWING AND RENTAL VEHICLE. 62,000 MILES ON VEHICLE - FORD MANUFACTURERS WARRANTY RUNS OUT AT 60,000. EVEN AFTER REPAIR, VEHICLE IS EXTREMELY SLUGGISH ON TAKE-OFFS - ESPECIALLY 3RD AND 4TH GEARS. IT FEELS LIKE THE CAR IS NOT GETTING ENOUGH POWER TO PROPEL THE VEHICLE EVEN THOUGH THE ENGINE REVS HIGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318410March 17, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE INTERMITTENTLY HESITATED WHILE THE ECO-BOOST ENGINE FEATURE WAS ACTIVATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO GOWANDA FORD INC. LOCATED AT (14650 US-62, GOWANDA, NY 14070) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318136March 15, 2020
ELECTRICAL SYSTEM
VEHICLE STALLS AND MUST BE TAKEN OUT OF DRIVE AND RESTARTED WHEN AUTOMATIC ENGINE STOP FEATURE IS ENGAGED. THIS IS INTERMITTENT AND OCCURS WITHOUT APPARENT PATTERN WHEN THE VEHICLE IS STOPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317863March 13, 2020
UNKNOWN OR OTHER
POWERTRAIN CONTROL MODULE IS NOT WORKING PROPERLY. WHEN I STOP THE CAR TURNS OFF BUT IT DOES NOT START AGAIN. I HAVE BEEN AT A STOPLIGHT AND MY CAR TURNS OFF COMPLETELY HAS TO BE PUT INTO PARK AND RESTARTED. THIS IS SO INCREDIBLY DANGEROUS BECAUSE A CAR COULD EASILY RUN INTO ME BECAUSE MY CAR IS STOPPED IN THE MIDDLE OF THE ROAD. MY CAR IS NOW DOING THIS EVERY TIME I STOP UNLESS I TURN THE POWERTRAIN CONTROL MODULE BUTTON TO 'OFF'. UNFORTUNATELY, THE DEFAULT FOR MY CAR IS THAT IS IT ON. THIS HAS BEEN AN ISSUE FOR OTHER FORD ESCAPES (HTTPS://FORD.OEMDTC.COM/2673/16B31-POWERTRAIN-CONTROL-MODULE-REPROGRAMMING-2017-FORD-ESCAPE) BUT WHEN I CALL FORD THEY CANNOT DO ANYTHING BECAUSE MY CAR WAS NOT MADE AT THE RIGHT FACTORY ON THE RIGHT DAY, YET HAS THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317749March 12, 2020
ENGINE
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO PARK FORD OF MAHOPAC INC. LOCATED AT (276 COUNTY RD 6, MAHOPAC, NY 10541, (845)628-8800, FOR A SOFTWARE UPDATE TO PREVENT COOLANT FROM LEAKING INTO THE ENGINE. THE CONTACT RECEIVED A CUSTOMER SATISFACTION NOTICE TO HAVE THE VEHICLE TAKEN FOR A SECONDARY SOFTWARE UPDATE TO PREVENT COOLANT LEAKING INTO THE ENGINE. THE VEHICLE RECEIVED THE SOFTWARE UPDATE HOWEVER, SEVERAL DAYS LATER THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO DECLINED TO REPAIR THE VEHICLE SINCE THE VEHICLE WARRANTY HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT DECLINED TO PROVIDE ASSISTANCE. THE APPROXIMATE FAILURE WAS 70,500. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317794March 12, 2020
VISIBILITY/WIPER
DURING FIRST WEEK IN MARCH 2020, LOW WINDSHIELD FLUID LIGHT CAME ON, TRIED TO REFILL BUT WILL NOT HOLD FLUID LEAKS ON GROUND. CAR ONLY HAS 56000 MILES, WITHOUT THIS IT MAKES MORE DIFFICULTE TO SEE OUT. THIS UNIT TAKES UP TO 3.5 HOURS TO REPLACE. IT MAY NOT BE VERY CRITICAL TO SAFETY BUT I DON'T EXPECT MANY TO BE REPLACED AT THIS PRICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317536March 11, 2020
ENGINE
IN THE PAST TWO MONTHS, I HAVE PAID OVER $1,400 TO REPAIR THE DAMAGE DONE BY MICE AND RATS TO THE WIRING HARNESS IN THE FRONT BUMPER. THE AIR TEMPERATURE SENSOR WAS DAMAGED AND OR EATEN AWAY. THERE WAS OTHER EVIDENCE OF MICE IN THE ENGINE COMPARTMENT. WHILE I HAD THE DAMAGE REPAIRED IMMEDIATELY, IF I HADN'T THERE WOULD LIKELY HAVE BEEN A CHANCE FOR SAFETY ISSUES. I UNDERSTAND THAT FORD AND OTHER MANUFACTURERS, IN RESPONSE TO THE ENVIRONMENTALISTS, NOW COAT THE WIRES IN SOME ORGANIC SUBSTANCES THAT ATTRACT MICE, RATS, AND OTHER CREATURES. A PERUSAL OF THE INTERNET WILL SHOW DAMAGE THAT HAS OCCURRED IN ALL PARTS OF THE COUNTRY AND IN SOME CASES RESULTED IN THE TOTAL RUINING OF THE CAR. FORD AND OTHER MANUFACTURERS HAVE REFUSED RESPONSIBLILITY OF THIS ISSUES WHICH HAS VERY SERIOUS SAFETY RISKS AND IS CERTAIN TO RESULT IN THE LOSS OF LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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