Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11457540March 20, 2022
POWER TRAIN
At 19,500 miles, we stopped at a rest stop. Turned car back on 5 mins later, pulled out into traffic and the car would no longer go above 10-15 miles per hour. RPMs would shoot up, but car wouldn't go accelerate. Appeared to be "limp mode." Could still go into reverse. No warning lights on at this time. Stopped, turned car off and back on after a few minutes. No change. Eventually tried 'sport' mode just to see. At this point the car recognized an error, warnings came up and read "service transmission now." Towed car, mechanic read out error code P0984. Tech replaced valve body, filled transmission, and reset computer. At 21,250 miles, while in large amount of stop and go traffic between 45-10 MPH in left lane of interstate, car without warning again suddenly lost power and wouldn't go above 10-15 MPH and RPMs would shoot up with no acceleration. This time warning lights immediately lit up with "service transmission now" again. Had to maneuver across three lanes of traffic to pull over. Tried turning car on and back off several times. Could reverse, but could never get above 15 MPH. Towed car home. Three days later, go to drive car to mechanic and suddenly it was working normal again, no warning lights. Went to mechanic anyway, again read out P0984 error code. Mechanic did entire transmission replacement, stating he's seen this before and entire transmission replacement was only way to fix and guarantee this would stop happening. Completed work. Sold car at 23,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457254March 18, 2022
ENGINE
coolant runs into cylinder blocks, engine overheats and left stranded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457352March 18, 2022
ENGINE
Warning lamp came on, I repaired. A month later warning light again. Repaired again. Warning light back on a week later. I called Ford company to let them know what happened to their engine. They told me to get this checked out at their automotive company and I did. The result was I needed a new engine due to coolant leaking into cylinder 2. My life and others were a danger any time I was driving the vehicle due to fire hazard while driving. Yes it has been inspected
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455381March 6, 2022
ENGINE
Check engine light turned on at 65,000 miles, with no other engine symptoms. Brought to Ford dealership for maintenance, told there is a design flaw with the engine that caused gasket head to go bad, now need a brand new engine, unable to drive until then due to possible engine fire. Ford refusing to pay entire repair bill, and has not acknowledged the existence of this problem in other vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454138February 25, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Upon inspection, the contact noticed that the coolant level was low. The vehicle was taken to the dealer and diagnosed with coolant intrusion into the cylinder wall, causing engine failure. The dealer replaced the engine. The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA. The contact related the failure to TSB Number: 20-21000 (Engine and Engine Cooling). The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454159February 25, 2022
ENGINE AND ENGINE COOLING
The main issue with the engine is the check engine light comes on prematurely, the coolant leaks into the cylinders, and the engine lacks power. My vehicle is having a cylinder 2 and 4 misfire. Coolant leaks are a big problem! Not only does the leak have to be repaired, but the cylinders also have to be replaced or repaired. my vehicle is a newer ford with vary low mile and has been well managed and taken care of with oil changes and yearly checks and tuneups when necessary. I would have never imagined to run across this issue purchasing a newer vehicle, At a certified ford dealership with less than 29,000 miles on the vehicle. This has affected me in my life so greatly. I need a dependable safe vehicle to drive and when I purchased this vehicle I thought I was getting just that. I had nothing but problems after buying this new vehicle and been having to pay out of pocket to fix it. It’s been a safety concern driving. I have to drive this vehicle knowing it can stall and the engine smoke up and be damaged at any time. Please look into my concerns for this vehicle. Thank you for taking the time to read this statement. Sincerely, [XXX], Army Veteran, Nurse. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453719February 23, 2022
STRUCTURE:BODY
Purchased a 2017 Ford Escape Titanium in lighting blue in October 2019. Now it's February 2022, the odometer reads 32,500 miles, and the paint is peeling on the driver's side next to the windshield. The warranty does not cover this issue. No accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453438February 22, 2022
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
The contact owns a 2017 Ford Escape. The contact stated while driving at 70 MPH, there was an abnormal noise coming from underneath the undercarriage of the vehicle. The contact veered to the side of the road and noticed the plastic coverage under the vehicle near the engine had folded up. The contact was able to slowly continue to drive to the local dealer who inspected and removed the remaining plastic coverage from the undercarriage of the vehicle. The mechanic stated that the vehicle no longer needed that piece and it did not need to be replaced. The failure persisted and the vehicle was taken to an independent mechanic who inspected the vehicle and replaced some of the plastic screws that held up the remaining front plastic cover however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451146February 9, 2022
ENGINE
The check engine light came on 01/31/22, the day I called for an apointment .On 02/09/22 the Ford Dealership mechanic diagnosed the problem as a coolant leak in the #2 cylinder. This will cause engine failure eventually. The engine has 61,030 miles. There was no indication of a problem, other than my routine fluids check two weeks ago where I ,for the first time ever, had to add coolant. The Ford dealership recommends a block replacement. My car is now past the 60,000 mile warranty. I have looked at the NHSA Web sight that this seems to be a common problem. My out of pocket costs could be as much as $9,000 ,on a vehicle I bought 2 1/2 years ago for $17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450985February 8, 2022
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
Had car in for 4 spark plugs replaced and one ignition coil replaced. After leaving mechanic, the car suddenly slowed down, dashboard screen came on with "High Engine Temperatures pull over safely and call your Ford dealer", and the check engine light came on. The car would not go over 10 miles an hour. I limped back to the mechanic. He could not find a problem, the scanner they use under the dash came back with several readings. None had anything to do with the spark plugs or ignition coil. He kept it for several hours, researching, then unplugged the battery for a while. Plugged it back up, then nothing wrong. He called me, I picked the car up and drove about 1.5 to 2 miles and same thing happened. the car suddenly slowed down, dashboard screen came on with "High Engine Temperatures pull over safely and call your Ford dealer", and the check engine light came on. The car would not go over 10 miles an hour. I limped back to my house. Had the car towed to a Ford dealership. They held it for 6 calendar days then ran a diagnostic on the car. It came back with sealant broke, coolant leaked into engine. I need a new engine. I am under the understanding this issue of coolant into engine was fixed back in 2020, with Ford's the Customer Satisfaction Program # 19B37. OF which I participated, but apparently, according to the Customer Satisfaction Program Customer Service person, the is nothing that can be done about it now. According to several Technical Service Bulletins and SSM bulletins, Ford has known about this issue for a while now. According to VehiclesHistory.com, NHTSA has a class action lawsuit concerning "coolant into the engine" against Ford. So here is one more complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450206February 3, 2022
POWER TRAIN
Catastrophic transmission failure and immediate loss off acceleration. Insurance tested transmission fluid by certified lab and found glycol coolant contamination in transmission resulting in catastrophic failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449838February 1, 2022
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2017 Ford Escape. The contact indicated that while his daughter was attempting to remove the wheel from the vehicle, it was discovered that the lug nuts had swollen and could not be removed using the manufacturer’s lug nut wrench that was provided with the vehicle. The local dealer was contacted, and all the lug nuts had to be replaced. The manufacturer was not notified of the failure. The VIN was not available. The approximate failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449840February 1, 2022
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2017 Ford Escape. The contact indicated that while his son was attempting to remove the wheel from vehicle it was discovered that the wheel lug nuts had swollen and could not be removed using the manufacturer lug nut wrench that was provided with the vehicle. The local dealer was contacted and all the lug nuts had to be replaced. The manufacturer was not notified of the failure. The VIN was not available. The approximate failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449591January 31, 2022
ENGINE AND ENGINE COOLING
The contact's partner owns a 2017 Ford Escape. The contact stated that he was with his partner who was driving approximately 45 MPH and the vehicle stalled. The contact's partner was able to pull over to the side of the road while the engine was misfiring. The contact stated that he was able to push the vehicle to an independent mechanic which was nearby. The mechanic diagnosed the vehicle and informed the contact that coolant fluid was leaking into the engine causing the misfire. The mechanic informed the contact that the vehicle should be taken to a dealer. The contact said that the vehicle was towed to a local dealer where it was diagnosed that coolant was leaking into the second cylinder and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The failure mileage was approximately 147,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449276January 28, 2022
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2017 Ford Escape. The contact stated that while his granddaughter was driving at an undisclosed speed, the passenger’s side rear tire became flat. While attempting to remove the wheels to install the spare tire, it was discovered that the lug nuts had swollen, and the manufacturer’s provided lug nut wrench could not fit over the lug nuts. The contact was unable to remove the wheel. The vehicle was towed to the local dealer who indicated that all the lug nuts for each wheel had experienced the same failure and would need to be replaced. The lug nuts were replaced, and the failure was remedied. The manufacturer was not notified of the failure. The failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447825January 18, 2022
WHEELS
I had to change a tire on the shoulder of a busy 4 lane highway. I was unable to fit the lug wrench onto a lug nut. I was unable to change the tire as I could not remove the lug nut. I had it taken to an independent service center where he confirmed that there were 4 other lugs total on the other (3) wheels that were swollen as well. There was no indication that these lug nuts were faulty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447665January 16, 2022
UNKNOWN OR OTHER
Receiving auto start stop error and vehicle stalls while in drive. “Shift to P, restart engine”. Now vehicle will not shift and battery light also comes on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447458January 14, 2022
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while driving at 35 MPH, the vehicle lost motive power. The "Engine Failure" warning message was displayed. The vehicle was towed to an independent mechanic and diagnosed with engine failure, which started with the water pump and blown head gaskets. The engine needed to be replaced. The vehicle was not repaired and remained with the independent mechanic. The manufacturer was made aware of the failure and informed the contact to tow the vehicle to a dealer. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447153January 12, 2022
ENGINE
My check engine light came on, and has since started chugging when I accelerate. Also have been adding coolant frequently. My safety issue is I am worried that I will stall when driving. I live in Minnesota and the weather here is brutal. My vehicle also kicks on the air conditioning by itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446848January 10, 2022
STRUCTURE:BODY
Tailgate lowers on its own without stopping on contact. Also does not beep.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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