Ford Escape Complaints (2021)

498 consumer complaints on file.

#11638579January 26, 2025
ENGINE
On or about [XXX] I was driving on the highway and the traffic was slowed down. Once the traffic speed picked back up I noticed the maintenance symbol light up. I could not go any faster than 50 mph. I immediately went and got and oil change. Once I paid for the service the technician told me that I had a stripped oil pan. He said that I needed to check it out. The Ford Escape drove without a problem for about 2 weeks then the check engine light came on [XXX]. I made and appointment with Pep boys. The next morning 1/19 as I started the car the check engine light was on. I took the car to pep boys and parked to wait for appointment time. I turned the car off and waited for about 5 minutes and started the car back up and the check engine light did not come back on. I told the technician that my check engine light was on but now it is not. So he could not do a diagnostic on it. He told me that my oil pan would be in until the next day 1/20. 1/20/25 the next morning I took my Ford Escape to get the oil pan changed. While on the way the check engine light was still off. So as I get to the pep boys I tell them that my check engine light is back on. They did the repair for the change of the oil pan and diagnosed a DTC p3402 ( Cylinders 1 Deactivation/ intake valve. It was recommended for me to take my Ford Escape to the authorized dealer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638578January 26, 2025
POWER TRAIN, VEHICLE SPEED CONTROL
Over the past 4 months the powertrain malfunction light has illuminated 4 times on random occasions. The first time it came on while I was driving home from shopping. I did not notice the light until I stalled in the intersection trying to get on to the interstate. Stopped at the Ford dealership and insisted they scan it while the light was on. They refused and kept it for 2 days to tell me there was nothing wrong. Two weeks later, I was again traveling at an average speed. The light illuminated. Stopped at Advanced Auto Parts as it was late evening and Ford was closed. They could not pull a code with the light on stating it could be electrical. Towed the car home on a trailer from 45 minutes away. Upon inspection we discovered the coolant was low, added coolant and light went away. No issues for 3 months after that. The third time it came on I was accelerating on to the interstate. The engine was still pretty cold. The car went into limp mode and struggled to accelerate to highway speed. I parked the car and the light went away after sitting for a few hours. I thought it could be the oil was low or dirty. Took vehicle for oil change at Ford and they could see the light triggering but no code. Light did not come back for about 3 weeks. Fourth time I was driving at an average speed. Light came on and I was able to take vehicle directly to Ford again. Ford scanned the car while running with the light on and got a code for throttle/pedal sensor issues. The throttle position sensor was changed in July 2023. The car is currently at Ford awaiting a diagnosis and replacement of the issue. The powertrain light illuminating is a repeated issue with this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638126January 23, 2025
STRUCTURE:BODY
Door fails to stay open. Closed on my leg and caused bruising. Window will not close once open. Dealer has known of problem for two months but says there is no one locally to fix it.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11637729January 22, 2025
UNKNOWN OR OTHER
My vehicle failed inspection due to a failed emissions test due to the on-board diagnostic not being able to communicate. I was unaware of this issue prior to the inspection. When I brought my car to the dealership, they said the gateway module needed to be updated in order to respond to the emissions test. There is a customer satisfaction program (22N15) that I believe my car should be covered under as I am experiencing the exact same issue listed in the program. My vin is not attached as of now but wanted to make you aware of the issue I am having.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636433January 17, 2025
POWER TRAIN
On [XXX] while driving north on [XXX] from Corpus Christi, TX to San Antonio, TX our 2021 Ford Escape started to become difficult to accelerate and as we pressed on the pedal to accelerate the vehicle didn't not go any faster it began to reach a slow speed of about 35-30mph on a highway with vehicles going over 70mph, with no other choice but to pull over to the side of the road to avoid crashing into on coming traffic we proceeded to steer the vehicle towards Exit 36 into the city of Mathis, TX at which point the vehicle entered a forced neutral condition and then automatically shifted into “Park”, at which point a warning light that looks like a wrench came on, along with multiple warning messages in the instrument panel cluster we heard an audible chime. After shifting back into Drive the vehicle went limp and had limited torque slowing down to speeds lower than 30mph it then came to an abrupt stop and refused to go into gear, as we noticed the vehicle's engine seems to shut off it seemed to suddenly enter into a neutral state and began to move slower than 30mph and we steered the vehicle into a nearby gas station, thankfully barely making it into the rest stop before the vehicle locked into an emergency brake position and wouldn't allow us to return it to drive or out of any gear other than neutral. In neutral it would move a few feet then return to an emergency braking position with all four tires locked and the emergency brake light coming on and refusing to go off even when we diseganged the emergency brake, rendering the vehicle immobile. We were lucky to be able to make it off the freeway without having anyone crash into us with vehicles passing us at speeds greater than 70mph and our vehicle dropping to lower than 30mph and locking into a neutral position, thankfully we were able to make it to the nearest exit and call for help. After numerous failed attempts to return the vehicle back into drive, not being able to do anything w INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634055January 4, 2025
SERVICE BRAKES
I have had a problem with a loud moaning noise from the brakes when placing the car in reverse. I have reported this and had my car into the Ford dealer on the following occasions: December 28, 2022, November 24, 2023, March 5, 2024, June 6, 2024 and October 16, 2024 The dealer is Tasca Ford at 900 Central Park Ave in Yonkers, N.Y 914-377-8100. I was advised that SSM 52515 was issued by Ford but that they have no solution for this problem. I also see TSB23-2308 referenced on my service receipts. I cannot believe that Ford has no solution for this problem that they have known about for at least two years. I have escalated this to Ford Corporate on November 19, 2024 and have received no response from their main office.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633664January 2, 2025
STRUCTURE:BODY
My driver side door began making popping noise and it has been discovered the weld has broken.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633170December 30, 2024
SERVICE BRAKES
The contact owns a 2021 Ford Escape. The contact stated while reversing, there was a loud screeching sound coming from the rear of the vehicle. The vehicle was taken to the local dealer who performed an unstated service on the vehicle, but the failure persisted. No further information was available. The manufacturer was contacted but no assistance was provided. The contact was informed of an Extended Service Warranty however, the vehicle was not included. The failure mileage was 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632914December 28, 2024
STRUCTURE:BODY
The check arm on my ford escape broke off at the welding attachment point which lead to me having to drive down the road for 10 miles with my door ajar in order to get home It started making a popping noise a few days ago then I opened my door tonight and it completely broke off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632523December 26, 2024
STRUCTURE:BODY
My door was on the recall list and needs to be replaced. I had this checked in September 2024 but the doors are on back order. My broken door is a safety hazard it is not shutting properly and has been known to open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631796December 20, 2024
STRUCTURE:BODY
Front driver side door started clicking when open/closed about a month ago. Yesterday it started a loud thumping sound when opening. Upon closer investigation, four points where the door was welded to the arm mechanism have broken. The loud thumping sound is the internal brace hitting the door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631320December 17, 2024
POWER TRAIN, ELECTRICAL SYSTEM
I have had multiple issues with the powertrain warning light illuminating. The first time it was decided to be low/dirty oil. This occurred about a month after purchasing the vehicle in 2021 with about 4000 miles. The second time it occurred about 6 months later. The dealer could not find a code nor replicate the issue. We thought I had bought bad gas. A year later it came on again, Ford dealership again couldn’t replicate the issue. Finally it came on and stayed on and throttle position sensor was replaced in July 2022. Light came on again in November 2024. Auto parts store and dealership could not find a code. This time I had no coolant. Added coolant and it has not come back on again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628436December 2, 2024
ENGINE, POWER TRAIN
I purchased my car in September and in October my check engine light came on and a wrench light. I think could not go above 30MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627565November 26, 2024
POWER TRAIN
Vehicle started making clunking and knocking noises when switching between hybrid and gas. Thought this was due to the engine knocking issue that Ford had previously sent a recall letter about. Then the transmission started to slip or have a hard time when switching gears and makes a cracking noise. Brought to dealership and they said there was metal in the transmission but were unsure of the cause. The transmission needs to be replaced, ford will not cover because it is no longer under warranty. Vehicle is only 4 years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627536November 26, 2024
UNKNOWN OR OTHER
Driver door makes loud noise opening - know issue spot weld issues . Window won’t work this needs to be a recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626665November 21, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Ford Escape. The contact was informed at a State Inspection that the gateway module had failed and needed to be replaced to complete the State Inspection. The vehicle was taken to the dealer, where the module smart data link was replaced. The vehicle was repaired. The contact related the failure to Ford Campaign Number: 22N15. The manufacturer was notified of the failure but denied reimbursement for the repair. The failure mileage was approximately 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626037November 18, 2024
SERVICE BRAKES
I bought this car in August 2024. There wasn’t a problem, until I backed up. There is this moaning sound. It happens most of the time. This was supposed to be a certified used car. I took it to the dealership and they duplicated the sound I was talking about. Then they tell me they can’t fix it until they hear from Ford. Should be a fix 4th qtr 2024. I saw on Ford website there is a fix and I told them. They said they can’t do anything about it until ford tells them. They knew this was a problem. Most forums have a lot of ford escape owners are having the same problem. I just want it fixed. There is a TSB out for it, but the dealership won’t do anything. I feel like I am being given the run around.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625566November 15, 2024
ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
The contact owns a 2021 Ford Escape. The contact stated that while the vehicle was inspected, it failed the emissions inspection. The vehicle was taken to a local dealer where it was diagnosed that the communication module was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The contact became aware of customer satisfaction 22n15 as a probable cause for the failure. The approximate failure mileage was 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624727November 12, 2024
POWER TRAIN
The contact owns a 2021 Ford Escape. The contact stated while driving at various speeds, the vehicle hesitated and jerked while depressing the accelerator pedal. The contact stated that the vehicle had stalled with several undisclosed messages displayed. The vehicle was taken to the dealer and was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was notified of the failure but was offered no assistance. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623326November 3, 2024
UNKNOWN OR OTHER
A/C Drain hose clogging results in driver side and passenger side floorboards flooded. Water dripping on feet when driving and making turns after A/C drain gets clogged or heatshield drain hole not properly aligned with drain hose. Also A/C Drain hose not long enough to drain out at the appropriate spot. Official procedures to correct the problem is to remove underside heatshields and add a hose extension to the A/C Drain hose to allow drainage at correct location. My shoes and feet are soaked anytime I drive the vehicle after having the A/C on. Cannot use A/C until drain hose is unclogged/extended which is a simple procedure on other vehicles except this one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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