Ford Edge Service Bulletins (2018)

143 manufacturer communications on file.

July 17, 2018•Document ID: 10144193
Service Bulletin/Repair Instructions
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); ELECTRICAL SYSTEM
Mfr Comm. #:
tsb18-2212
Date Added:
September 10, 2018
Manufacturer:
FORD
Summary
Some 2016-2018 Edge vehicles equipped with a 2.0L EcoBoost engine built on or before 12-Mar-2018 may exhibit an illuminated MIL with DTC P0036 stored in the powertrain control module (PCM). Follow the Service Procedure steps to correct the condition.
Associated Products (3)
2018 Ford Edge 2017 Ford Edge 2016 Ford Edge
Associated Documents
- Download MC-10144193-0001.pdf↗
July 2, 2018•Document ID: 10144200
Service Bulletin/Repair Instructions
ENGINE; EQUIPMENT; POWER TRAIN
Mfr Comm. #:
SSM 47398
Date Added:
September 10, 2018
Manufacturer:
FORD
Summary
Some 2015-2018 Edge vehicles equipped with a 2.0L EcoBoost and 6F35 transmission may exhibit a rattle noise from the transmission bellhousing area while running. This may be the result of a cracked engine flexplate. When replacing the flexplate, lubricate the torque converter pilot hub with Multi-Purpose Grease XL-5-A (ESB-M1C93-B) before reassembling. Make sure the transmission locator dowel pins are correctly installed. If the dowel pins were pulled out of the engine block, new dowel pins will need to be installed in the engine block. Failure to do so could result in a repeat repair. Refer to Workshop Manual (WSM), Section 307-01A. Engineering is investigating, monitor OASIS for updates. To assist with the investigation use the Report a Vehicle Concern link at the bottom of the OASIS report and fill out the form.
Associated Products (4)
2018 Ford Edge 2017 Ford Edge 2016 Ford Edge 2015 Ford Edge
Associated Documents
- Download MC-10144200-0001.pdf↗
June 22, 2018•Document ID: 10143103
Service Bulletin/Repair Instructions
EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM
Mfr Comm. #:
SSM 47380
Date Added:
July 23, 2018
Manufacturer:
LINCOLN
Summary
Some 2016-2018 Ford and Lincoln vehicles with SYNC 3 may exhibit an intermittent blue or black screen. Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. After Installation Complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
Associated Products (55)
2018 Ford C-Max 2018 Ford Ecosport 2018 Ford Edge 2018 Ford Escape 2018 Ford Explorer 2018 Ford F-150 2018 Ford Fiesta 2018 Ford Flex 2018 Ford Focus 2018 Ford Fusion 2018 Ford Mustang 2018 Ford Taurus 2018 Ford Transit 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKT 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford C-Max 2017 Ford Edge+ 35 more
Associated Documents
- Download MC-10143103-0001.pdf↗
June 22, 2018•Document ID: 10143102
Service Bulletin/Repair Instructions
EQUIPMENT; ELECTRICAL SYSTEM
Mfr Comm. #:
SSM 47379
Date Added:
July 23, 2018
Manufacturer:
FORD
Summary
Various 2016-2018 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.
Associated Products (58)
2018 Ford C-Max 2018 Ford Ecosport 2018 Ford Edge 2018 Ford Escape 2018 Ford Explorer 2018 Ford F-150 2018 Ford Fiesta 2018 Ford Flex 2018 Ford Focus 2018 Ford Fusion 2018 Ford Mustang 2018 Ford Taurus 2018 Ford Transit 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKT 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford C-Max 2017 Ford Edge+ 38 more
Associated Documents
- Download MC-10143102-0001.pdf↗
June 6, 2018•Document ID: 10143083
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM; EQUIPMENT; ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Mfr Comm. #:
SSM 47339
Date Added:
July 23, 2018
Manufacturer:
FORD
Summary
Some 2017-2018 Edge vehicles with 3.5L engines and MKX vehicles with 3.7L engines may exhibit an illuminated MIL with DTC P013C in the powertrain control module (PCM). This may be due to an exhaust system leak. Exhaust leak inspection should be conducted before performing Powertrain Control/Emissions Diagnostics PC/ED Manual diagnostic routines. Inspect for carbon soot/moisture witness marks at all exhaust connections and catalyst monitor sensor (CMS) threads. Refer to Workshop Manual (WSM), Section 303-14C. Inspect CMS crush washer to confirm sensor is fully seated in the exhaust pipe. Apply soapy water to exhaust connections including CMS threads, while exhaust flow is restricted at the tailpipe and exhaust system is pressurized at 5 PSI (do not exceed 5 PSI), will increase ability to identify and confirm leaks.
Associated Products (4)
2018 Ford Edge 2018 Lincoln MKX 2017 Ford Edge 2017 Lincoln MKX
Associated Documents
- Download MC-10143083-0001.pdf↗
April 19, 2018•Document ID: 10137141
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM; EQUIPMENT
Mfr Comm. #:
SSM 47251
Date Added:
May 21, 2018
Manufacturer:
FORD
Summary
Some 2015-2018 Edge and 2016-2018 MKX vehicles may exhibit a concern with the remote start selections for heated steering wheel and/or heated seats grayed out in the cluster. To correct this concern, reconfigure the front controls interface module (FCIM) using As-Built Programming. Make sure you are connected to the internet when entering module programming to obtain the latest data. If the concern is still present, refer to Workshop Manual (WSM), Section 501-10A for the directed self-test for the FCIM. For claiming, use causal part 18842 and applicable labor operations in Section 11 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (7)
2018 Ford Edge 2018 Lincoln MKX 2017 Ford Edge 2017 Lincoln MKX 2016 Ford Edge 2016 Lincoln MKX 2015 Ford Edge
Associated Documents
- Download MC-10137141-0001.pdf↗
April 17, 2018•Document ID: 10137137
Service Bulletin/Repair Instructions
STRUCTURE:BODY:HATCHBACK/LIFTGATE; ELECTRICAL SYSTEM
Mfr Comm. #:
SSM 47243
Date Added:
May 21, 2018
Manufacturer:
FORD
Summary
Some 2018 Edge and MKX vehicles built on or before 28-Feb-2018, may exhibit a concern of the liftgate ajar message remains on with the liftgate fully closed. The customer may also complain of an intermittent alarm activation. This may be due to a broken switch inside of the liftgate latch. Replace the liftgate latch. Refer to Workshop Manual (WSM), Section 501-14. For claiming, use causal part 7443150 with the appropriate body code for your vehicle and applicable labor operations in Section 12 of the Service Labor Times Standards (SLTS) Manual.
Associated Products (2)
2018 Ford Edge 2018 Lincoln MKX
Associated Documents
- Download MC-10137137-0001.pdf↗
March 30, 2018•Document ID: 10137115
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING
Mfr Comm. #:
SSM 47204
Date Added:
May 21, 2018
Manufacturer:
FORD
Summary
Some 2015-2018 Fusion/MKZ/MKC/Escape/Edge vehicles equipped with a 2.0L EcoBoost engine may exhibit a runs rough condition with DTCs P0300, P0301, P0302, P0303, P0304 and/or P0316. This may be due to coolant intrusion due to corrosion on the engine block. To diagnose this concern, with the engine at normal operating temperature, pressurize the cooling system to 138 kPa (20 psi) and hold for 5 hours. If the coolant pressure drops 27.57 kPa (4psi), remove the spark plugs and inspect for coolant in the cylinders. If coolant is found in any of the cylinders, replace the engine long block assembly. Follow normal prior approval process for your Dealership. However, follow the diagnostic repair procedure in this article to determine correct repair. For claiming, use causal part 6006 and applicable labor operations in Section 6 of the SLTS Manual.
Associated Products (20)
2018 Ford Edge 2018 Ford Escape 2018 Ford Fusion 2018 Lincoln MKC 2018 Lincoln MKZ 2017 Ford Edge 2017 Ford Escape 2017 Ford Fusion 2017 Lincoln MKC 2017 Lincoln MKZ 2016 Ford Edge 2016 Ford Escape 2016 Ford Fusion 2016 Lincoln MKC 2016 Lincoln MKZ 2015 Ford Edge 2015 Ford Escape 2015 Ford Fusion 2015 Lincoln MKC 2015 Lincoln MKZ
Associated Documents
- Download MC-10137115-0001.pdf↗
March 30, 2018•Document ID: 10137113
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
SSM 47201
Date Added:
May 21, 2018
Manufacturer:
FORD
Summary
Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab select Dealer Installed Accessory or Accessory Installation.
Associated Products (234)
2018 Ford C-Max 2018 Ford Ecosport 2018 Ford Edge 2018 Ford Escape 2018 Ford Explorer 2018 Ford F-150 2018 Ford Fiesta 2018 Ford Flex 2018 Ford Fusion 2018 Ford Mustang 2018 Ford Taurus 2018 Ford Transit 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKT 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford C-Max 2017 Ford Edge 2017 Ford Escape+ 214 more
Associated Documents
- Download MC-10137113-0001.pdf↗
March 21, 2018•Document ID: 10137102
Service Bulletin/Repair Instructions
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Mfr Comm. #:
SSM 47171
Date Added:
May 21, 2018
Manufacturer:
LINCOLN
Summary
Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 and connected to an iPhone recently upgraded to iOS 11.2.5 may exhibit functional concerns where USB audio playback and App Link will not operate. This may also include, under certain conditions, no Bluetooth streaming. Apple has released iOS 11.2.6 to address this concern. Advise the customer to update the device to iOS 11.2.6 and re-evaluate before performing any diagnosis or repairs for this condition. To check the iOS software level on an Apple iOS device, select Settings > General > About on the device.
Associated Products (50)
2018 Ford Ecosport 2018 Ford Edge 2018 Ford Explorer 2018 Ford F-150 2018 Ford F-250 2018 Ford F-350 2018 Ford F-650 2018 Ford Flex 2018 Ford Focus 2018 Ford Fusion 2018 Ford Mustang 2018 Ford Taurus 2018 Ford Transit 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKT 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford Edge 2017 Ford Explorer+ 30 more
Associated Documents
- Download MC-10137102-0001.pdf↗
March 21, 2018•Document ID: 10137101
Service Bulletin/Repair Instructions
POWER TRAIN:AUTOMATIC TRANSMISSION
Mfr Comm. #:
SSM 47170
Date Added:
May 21, 2018
Manufacturer:
FORD
Summary
Some vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (47)
2018 Ford C-Max 2018 Ford Edge 2018 Ford Escape 2018 Ford Explorer 2018 Ford F-150 2018 Ford F-250 2018 Ford F-350 2018 Ford F-650 2018 Ford F-750 2018 Ford Fiesta 2018 Ford Flex 2018 Ford Focus 2018 Ford Fusion 2018 Ford Mustang 2018 Ford Taurus 2018 Ford Transit 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKT 2018 Lincoln MKX+ 27 more
Associated Documents
- Download MC-10137101-0001.pdf↗
February 19, 2018•Document ID: 10136580
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Mfr Comm. #:
TSB18-2057
Date Added:
May 14, 2018
Manufacturer:
FORD
Summary
Some 2015-2018 Edge and 2016-2018 MKX vehicles may exhibit an exhaust odor in the vehicle while the climate control system is in auto or recirculation mode. Customers may indicate the odor smells like sulfur or exhaust odors are entering the vehicle cabin. This concern may be more pronounced after hard acceleration, driving in hilly conditions and/or towing a trailer. Whether and to what extent any occupant of these vehicles experiences the exhaust odor will be affected by driving habits, weather, and individual sensitivities. Follow the Service Procedure steps to correct the condition.
Associated Products (7)
2018 Ford Edge 2018 Lincoln MKX 2017 Ford Edge 2017 Lincoln MKX 2016 Ford Edge 2016 Lincoln MKX 2015 Ford Edge
Associated Documents
- Download MC-10136580-0001.pdf↗
February 14, 2018•Document ID: 10136597
Service Bulletin/Repair Instructions
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Mfr Comm. #:
SSM 47080
Date Added:
May 14, 2018
Manufacturer:
FORD
Summary
2010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No repair attempts should be attempted to correct this concern.
Associated Products (199)
2018 Ford Edge 2018 Ford Escape 2018 Ford Explorer 2018 Ford F-150 2018 Ford F-250 2018 Ford F-350 2018 Ford Fiesta 2018 Ford Flex 2018 Ford Focus 2018 Ford Fusion 2018 Ford Mustang 2018 Ford Taurus 2018 Ford Transit 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKT 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford C-Max 2017 Ford Edge+ 179 more
Associated Documents
- Download MC-10136597-0001.pdf↗
February 9, 2018•Document ID: 10136592
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Mfr Comm. #:
SSM 47070
Date Added:
May 14, 2018
Manufacturer:
FORD
Summary
When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic trouble codes (DTCs), no start or no crank conditions or the IPC inoperative. For Lincoln vehicles, this information is now listed in the Technical Inspection and Post Road Test Sections of ePDI on the PTS website. If a vehicle displays these issues, disconnect the equipment from the DLC and disconnect the vehicle battery. Wait 10 minutes and reinstall with the ignition off. Clear any DTCs present and retest.
Associated Products (39)
2018 Ford Ecosport 2018 Ford Edge 2018 Ford Explorer 2018 Ford F-150 2018 Ford Fusion 2018 Ford Mustang 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford Edge 2017 Ford Explorer 2017 Ford F-150 2017 Ford F-450 2017 Ford F-550 2017 Ford Fusion 2017 Ford Mustang 2017 Lincoln Continental 2017 Lincoln MKC 2017 Lincoln MKX+ 19 more
Associated Documents
- Download MC-10136592-0001.pdf↗
February 2, 2018•Document ID: 10136575
Service Bulletin/Repair Instructions
STRUCTURE:BODY:TAILGATE
Mfr Comm. #:
TSB18-2042
Date Added:
May 14, 2018
Manufacturer:
LINCOLN
Summary
Some 2015-2018 Edge and 2016-2018 MKX vehicles equipped with a power liftgate and built on or before 2-Jan-2018 may exhibit an intermittent bounce back after closing has been commanded. Follow the Service Procedure steps to correct this condition.
Associated Products (7)
2018 Ford Edge 2018 Lincoln MKX 2017 Ford Edge 2017 Lincoln MKX 2016 Ford Edge 2016 Lincoln MKX 2015 Ford Edge
Associated Documents
- Download MC-10136575-0001.pdf↗
January 10, 2018•Document ID: 10140323
Service Bulletin/Repair Instructions
EQUIPMENT:ELECTRICAL; EQUIPMENT
Mfr Comm. #:
SSM 47009
Date Added:
June 11, 2018
Manufacturer:
FORD
Summary
The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
Associated Products (180)
2018 Ford C-Max 2018 Ford Edge 2018 Ford Escape 2018 Ford Explorer 2018 Ford F-150 2018 Ford Fiesta 2018 Ford Flex 2018 Ford Focus 2018 Ford Fusion 2018 Ford Taurus 2018 Ford Transit 2017 Ford C-Max 2017 Ford Edge 2017 Ford Escape 2017 Ford Expedition 2017 Ford Explorer 2017 Ford F-150 2017 Ford Fiesta 2017 Ford Flex 2017 Ford Focus+ 160 more
Associated Documents
- Download MC-10140323-0001.pdf↗
January 10, 2018•Document ID: 10138524
Service Bulletin/Repair Instructions
EQUIPMENT:ELECTRICAL
Mfr Comm. #:
SSM 47009
Date Added:
May 29, 2018
Manufacturer:
FORD
Summary
The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
Associated Products (277)
2018 Ford C-Max 2018 Ford E-350 2018 Ford E-450 2018 Ford Edge 2018 Ford Escape 2018 Ford Explorer 2018 Ford F-150 2018 Ford F-250 2018 Ford F-350 2018 Ford F-650 2018 Ford F-750 2018 Ford Fiesta 2018 Ford Flex 2018 Ford Focus 2018 Ford Fusion 2018 Ford Taurus 2018 Ford Transit 2017 Ford C-Max 2017 Ford E-250 2017 Ford E-350+ 257 more
Associated Documents
- Download MC-10138524-0001.pdf↗
January 8, 2018•Document ID: 10140315
Service Bulletin/Repair Instructions
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE); ENGINE
Mfr Comm. #:
SSM 47000
Date Added:
June 11, 2018
Manufacturer:
FORD
Summary
Some 2013-2018 Escape/Fusion/MKZ vehicles equipped with 2.5L or 1.5L/2.0L/3.0L Ecoboost engine, 2015-2018 MKC/Edge/Explorer vehicles equipped with 2.0L/2.3L/2.7L EcoBoost engine, 2016-2018 MKX vehicles equipped with 2.7L Ecoboost engine, 2017-2018 Continental vehicles equipped with 2.7L/3.0L EcoBoost, and AWD may exhibit a fluid leak from the PTU intermediate shaft seal. Replacement of the intermediate shaft seal seal does not require removal of the PTU and does not require the use of the cover seal and bolt kit (CV6Z-7275-K) to perform the repair. Refer to the Workshop Manual (WSM), Section 308-07.
Associated Products (34)
2018 Ford Edge 2018 Ford Escape 2018 Ford Explorer 2018 Ford Fusion 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford Edge 2017 Ford Escape 2017 Ford Explorer 2017 Ford Fusion 2017 Lincoln Continental 2017 Lincoln MKC 2017 Lincoln MKX 2017 Lincoln MKZ 2016 Ford Edge 2016 Ford Escape 2016 Ford Explorer 2016 Ford Fusion+ 14 more
Associated Documents
- Download MC-10140315-0001.pdf↗
January 8, 2018•Document ID: 10138516
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING
Mfr Comm. #:
SSM 47000
Date Added:
May 29, 2018
Manufacturer:
FORD
Summary
Some 2013-2018 Escape/Fusion/MKZ vehicles equipped with 2.5L or 1.5L/2.0L/3.0L Ecoboost engine, 2015-2018 MKC/Edge/Explorer vehicles equipped with 2.0L/2.3L/2.7L EcoBoost engine, 2016-2018 MKX vehicles equipped with 2.7L Ecoboost engine, 2017-2018 Continental vehicles equipped with 2.7L/3.0L EcoBoost, and AWD may exhibit a fluid leak from the PTU intermediate shaft seal. Replacement of the intermediate shaft seal seal does not require removal of the PTU and does not require the use of the cover seal and bolt kit (CV6Z-7275-K) to perform the repair. Refer to the Workshop Manual (WSM), Section 308-07.
Associated Products (34)
2018 Ford Edge 2018 Ford Escape 2018 Ford Explorer 2018 Ford Fusion 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford Edge 2017 Ford Escape 2017 Ford Explorer 2017 Ford Fusion 2017 Lincoln Continental 2017 Lincoln MKC 2017 Lincoln MKX 2017 Lincoln MKZ 2016 Ford Edge 2016 Ford Escape 2016 Ford Explorer 2016 Ford Fusion+ 14 more
Associated Documents
- Download MC-10138516-0001.pdf↗
November 22, 2017•Document ID: 10127417
Service Bulletin/Repair Instructions
EQUIPMENT:ELECTRICAL
Mfr Comm. #:
SSM 46930
Date Added:
January 29, 2018
Manufacturer:
LINCOLN
Summary
Some 2016-2018 Ford or Lincoln vehicles equipped with SYNC 3 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is due to the power saving features enabled while in transport mode and is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure allowing time for the SYNC system to complete all tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
Associated Products (51)
2018 Ford Edge 2018 Ford Escape 2018 Ford Explorer 2018 Ford F-150 2018 Ford Flex 2018 Ford Focus 2018 Ford Fusion 2018 Ford Mustang 2018 Ford Taurus 2018 Ford Transit 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKT 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford C-Max 2017 Ford Edge 2017 Ford Escape 2017 Ford Expedition 2017 Ford Explorer+ 31 more
Associated Documents
- Download MC-10127417-0001.pdf↗

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