Ford C-Max Complaints (2013)

237 consumer complaints on file.

#11155174November 30, 2018
ELECTRICAL SYSTEM, EQUIPMENT
TL* THE CONTACT OWNS A 2013 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE CONVENIENCE CHARGE CORD OVERHEATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HANSEL FORD (3075 CORBY AVE, SANTA ROSA, CA 95407, (707) 623-1426) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BY THE DEALER. THE FAILURE MILEAGE WAS 50,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153436November 23, 2018
STEERING
POWER STEERING WARNING LIGHT CAME ON AND POWER STEERING QUIT WHILE DRIVING IN THE MIDDLE OF TURN. IT CAME BACK ON AFTER STOPPING THE CAR AND TURNING OFF THE IGNITION. IT ALMOST CAUSED A WRECK. THIS IS VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153053November 21, 2018
STEERING
OUT OF NOWHERE, THE CAR POPS UP A MESSAGE TO SERVICE POWER STEERING. AFTER TURNING THE CAR OFF AND ON AGAIN, THE MESSAGE DISAPPEARS. I DROVE 1 DAY WITH THE STEERING AS NORMAL, AND THEN THE NEXT DAY THE ELECTRIC ASSISTED POWER STEERING STOPS AND IT IS EXTREMELY DIFFICULT TO STEER. IT'S ALMOST LIKE THE CAR DECIDES EACH TIME YOU START IT IF THERE IS A STEERING PROBLEM AND THEN GIVES OR DOESNT GIVE ELECTRIC POWER STEERING AT YOUR START OF TRIP. ITS FRUSTRATING THAT OTHER MODELS OF FORD WITH THIS SAME STEERING SYSTEM HAVE RECALLS, BUT THIS LOWER SALES QUANTITY C-MAX GETS IGNORED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152469November 19, 2018
POWER TRAIN
WHILE VEHICLE WAS STATIONARY, OR IN MOTION LOUD GRINDING OR THUDDING NOISE FROM ENGINE. WHRN PLACING VEHICLE IN NEUTRAL SLIGHTLY IMPROVES. WHEN TAKEN IN TO FORD DEALERSHIP, WAS INFORMED IT HOLDS 5 QTS TRANSMISSION FLUID AND ONLY CONTAINED 1 QT. VEHICLE AT 110,000 MILES. TOLD A REFURBISHED TRANSMISSION COSTS $4800 AND LABOR AND TAX BRINGS THE REPLACEMENT TO $6800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152213November 17, 2018
ELECTRICAL SYSTEM
I AM EXPERIENCING CHRONIC ISSUES WITH THE 12V LOW VOLTAGE BATTERY DRAINING AND LEAVING THE CAR DEAD. THE CAR PULLS LOAD FROM THE BATTERY WHEN THE VEHICLE IS OFF AND ALL ELECTRONICS ARE SUPPOSEDLY OFF. THIS APPEARS TO BE AN EXTREMELY COMMON ISSUE AMONG OWNERS OF 2013-2014 FORD C-MAX OWNERS. FORD HAS BEEN UNABLE TO ASSIST AS THEY SAY MY VEHICLE (BASED ON VIN) WAS NOT AN EFFECTED MODEL ON THEIR CSP-15B04 PROGRAM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151173November 13, 2018
ELECTRICAL SYSTEM
THE BATTERY UNLOADS. UNLESS BATTERY REPLACEMENT. I FEAR ABOUT SHORTAGE WHICH MAY LEAD TO FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128325September 9, 2018
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
THE BATTERY 12V IS UNEXPECTEDLY DISCHARGED VIA THE TCU MODULE (MODEM) GM5Z-14G229-BD. THE DRIVER CAN NOT START THE CAR. THE BATTERY WAS REPLACED ABOUT 8 MONTHS AGO THE MENTIONED PROBLEM REMAINED. THE DEALER DID NOT COMPLY WITH TSB 16-0157 AND DID NOT REPLACE THE DEFECTIVE PART. FORD DOES NOT SEE THE POSSIBILITY OF REPAIRING THE PROBLEM. MODULE NUMBER GM5Z-14G229-BD.I ALREADY HAD PROBLEMS TWICE. ONCE IN THE PARKING LOT IN FRONT OF THE HOUSE AND ONCE AT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124345September 4, 2018
SERVICE BRAKES, UNKNOWN OR OTHER
ANYTIME I BREAK OR LET OFF THE GAS AND THERE IS A BUMP OR A STEEL PLATE IN THE ROAD MY CAR SLIDES. THIS HAS BEEN HAPPENING OR 3 YEARS NOW. WHEN IT RAINS AND ITA WET OUTSIDE ITS EVEN WORSE. I HAVE BRAND NEW TIRES ON AND IT STILL HAPPENS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11122861August 27, 2018
STEERING
BEFORE 50,000 MILES STEERING WENT FROM INTERMITTENTLY HAVING NO POWER TO CONTINUOUSLY HAVING NO POWER. USUALLY POWER STEERING IS ABSENT AT START-UP. VEHICLE DISPLAYS "SERVICE POWER STEERING" MESSAGE. OBD2/CAN THROWS A PSCM - POWER STEERING CONTROL MODULE U3000 CM CONTROL MODULE CODE. STEERING WOULD OCCASIONALLY NOT WORK UNDER WARRANTY - ASKED AT FORD IF THERE WERE STEERING RECALLS AND TOLD THERE WERE NONE. I DID NOT ESCALATE BECAUSE TURNING OFF THE CAR ONE OR MORE TIMES WOULD RESET. NOW THAT THE CAR IS OUTSIDE OF WARRANTY, NO ACTION I CAN TAKE, (SUCH AS RESTARTING THE CAR OR CLEARING THE ERROR CODE) WILL RESET THE STEERING. STEERING EFFORT IS MUCH HIGHER THAN ANY NON-POWER STEERING CAR OR OLD TRUCK I HAVE EVER DRIVEN. THE FAILED PSCM (POWER STEERING CONTROL MODULE) DOES NOT APPEAR TO EXIST AS A STAND-ALONE PART. FORD TELLS ME ~$700-$800 IF STEERING COLUMN, OR $2300 IF RACK AND PINION NEED REPLACED. HOURS SPENT SEARCHING FOR THE PART TO DO MY OWN REPAIRS HAS NOT GIVEN ME A SINGLE PART NUMBER THAT RELATES TO THE SPECIFIC PROBLEM. THIS ALL SEEMS TO BE PART OF FORDS TROUBLE PRONE AND HUGELY EXPENSIVE EPAS (ELECTRONIC POWER ASSISTED STEERING) SYSTEM. EPAS HAS HAD RECALLS IN MORE POPULAR FORD MODELS, SUCH AS RECALL 15S18 BEGINNING JULY 20, 2015. I SUSPECT LOW PRODUCTION QUANTITY CARS SUCH AS THE HYBRID C-MAX LIKELY HAVE A SIMILAR FAILURE RATE, BUT IT ISN'T NOTICEABLE DUE TO THE MUCH LOWER QUANTITY PRODUCED. FORD REFUSES TO ACKNOWLEDGE THE SAME FLAWED SYSTEM ON MULTIPLE MODELS DESERVES THE SAME FIX. WHILE I NEVER LOST POWER STEERING WHILE DRIVING, IT WOULD BE CATASTROPHIC FOR SMALL/WEAK DRIVERS OR THOSE WHA HAVE NEVER DRIVEN A VEHICLE WITHOUT POWER STEERING. I'VE DRIVEN BOTH CARS WITHOUT POWER STEERING AND WITH FAILED POWER STEERING, BUT I HAVE NEVER HAD TO USE THE LEVEL OF EFFORT IT TAKES TO STEER THE EPAS SYSTEM WHENE IT SHUTS DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122485August 27, 2018
WHEELS
I KEEP HAVING MY BACK TIRES WEAR OUT & CAUSES ME TO HAVE A BLOW OUT, THANKFULLY SO FAR IT HASN'T CAUSED ANY ACCIDENTS. I HAVE HAD MY CAR LINED UP AND THEY SAID IT WASN'T OUT OF LINE BAD ENOUGH TO CAUSE THIS ISSUE. CAN YOU HELP ME FIND OUT WHAT IS CAUSING THIS ISSUE? IT IS GETTING VERY EXPENSIVE BUYING NEW TIRES. WHEN THE TIRES GO OUT IS DURING THE TIME I AM DRIVING IT. I'M INCLUDING THE LAST DATE THIS HAS HAPPENED BELOW, BUT IT HAS HAPPENED 2 TIMES IN THE PAST 6 MONTHS & A TOTAL OF 4 TIMES SINCE I HAVE HAD THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115127August 1, 2018
STRUCTURE:BODY
WHEN WE ARRIVED HOME FROM A SHORT DRIVE, THE DRIVER SIDE, REAR PASSENGER DOOR WOULD ONLY OPEN 4 OR 5 INCHES. AFTER PASSENGER EXITED (ANOTHER DOOR) WE TRIED AGAIN. SITTING IN THE PASSENGER SEAT WHEN ATTEMPTING TO OPEN IT, THIS TIME IT OPENED ONLY AN INCH. IT APPEARS THE INSIDE PANEL IS LOOSE AND IS PREVENTING HINGE FROM OPERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105019July 1, 2018
STEERING
I STARTED THE CAR AND THE POWER STEERING WAS NOT FUNCTIONING. I COULD BARELY MOVE THE STEERING WHEEL. THE POWER STEERING MESSAGE APPEARED AND STEERING WHEEL REMAINED IMPOSSIBLE TO TURN. I TRIED TO DRIVE IT IN MY DRIVEWAY, BUT THE POWER STEERING WOULD NOT RESET ITSELF. I TURNED CAR OFF AND THEN IT RESET. IT HAPPENED SEVERAL TIMES OVER A FEW MONTHS. TOOK IT TO DEALER AND THEY INDICATED THE STEERING GEAR FAILED THEIR TEST. THE ELECTRONIC STEERING GUIDE HAD TO BE REPLACED AT THE COST OF $2200 FOR A CAR WITH 70,000 MILES. SEARCHED ONLINE COMPLAINTS AND OTHER CMAX OWNERS HAVE REPORTED A SIMILAR PROBLEM.CONTACTED THE FORD EXECUTIVE OFFICE AND THEY HELPED COVER SOME OF THE COST. THIS PROBLEM SHOULD BE RECALLED SINCE IT IMPACTS THE SAFETY OF DRIVER WHILE OPERATING THE CAR. I AM LUCKY IT DID NOT OPEN WHILE I WAS DRIVING ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103015June 21, 2018
ELECTRICAL SYSTEM
THE RADIO WILL NOT LET ME CHANGE STATION, VOLUME, SYNC MY PHONE FOR HANDSFREE. WHEN I OPEN THE DOOR THE RADIO NORMAL SHUTS OFF. HOWEVER IT IS JUST STAYING ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100325June 7, 2018
UNKNOWN OR OTHER
CAR WAS PLUGGED IN TO CHARGE OVERNIGHT IN THE GARAGE. EARLY THE NEXT MORNING, THE GARAGE WAS ON FIRE. CAR BURNED TO THE GROUND. INVESTIGATION POINTS TOWARDS THE CHARGING CAR AS THE CAUSE OF THE FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11098863May 30, 2018
ELECTRICAL SYSTEM
WE HAVE USED THE SUPPLIED UTILITY 120V CHARGING CABLE SINCE WE ACQUIRED THE CAR TO CHARGE IT AT HOME. RECENTLY, I NOTICED THAT THE UTILITY CABLE PLUG WAS MELTED AND THE WEATHERPROOF SOCKET FIXTURE PLASTIC HOUSING WAS BURNT I CHANGED THE UNIT TO A DIFFERENT OUTDOOR OUTLET. IT BURNED THAT OUTLET SO BADLY THAT IT'S GFCI WAS TRIPPED AND COULD NOT BE RESET. FEARING A POSSIBLE HOUSE FIRE, I STOPPED USING THE CORD. I REPORTED IT TO OUR FORD DEALER AS A HAZARDOUS PRODUCT DEFECT. OUT OF WARRANTY WAS THE REPLY. I DO NOT KNOW WHERE THE ELECTRICAL RATE LIMITING CIRCUITRY IS IN THE SYSTEM, BUT I STRONGLY SUSPECT THAT DURING CHARGING, THE CAR NOW DRAWS MORE WATTAGE (1600-1700W, LESS THAN A POWERFUL HAIRDRYER) THAN THE CABLE UNIT IS RATED AT (1440W, PER IT'S LABELING), AND THIS DISCREPANCY OVER MANY MANY HOURS OF CONTINUOUS LOAD HAS LED TO THE FAILURE. THE SERVICE MANAGER AT THE DEALERSHIP SAID THIS WAS THE THIRD SUCH FAILURE HE HAS PERSONALLY SEEN. THAT IS ONE DEALERSHIP OUT OF THE NATIONWIDE FORD NETWORK, IMPLYING 1000'S OF THESE FAILURES MAY HAVE OCCURRED. IT IS A VERY SERIOUS CONDITION, WHICH COULD LEAD TO A HOUSE FIRE AND SHOULD BE INVESTIGATED AND RECALLED, IN MY VIEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096331May 21, 2018
ELECTRICAL SYSTEM
2013 FORD C-MAX ENERGI. CONSUMER WRITES IN REGARDS TO THE CHARGING UNIT FOR VEHICLE OVERHEATING. *LD THE CONSUMER STATED THE CHARGING UNIT BEGAN BURNING SOCKETS TO THE POINT OF DISCOLORATION. *JS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084739April 12, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD C-MAX. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE MADE A LOUD GRINDING NOISE FROM THE TRANSMISSION. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER (MITCHELL SELIG FORD, 801 BLOOMFIELD AVE, WINDSOR, CT 06095) AND THE NOISE WAS UNABLE TO BE DUPLICATED. THE DEALER DIAGNOSED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE FAILURE MILEAGE WAS 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080365March 20, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
PUSH TO START / STOP BUTTON FAILS TO SHUT OFF VEHICLE. VEHICLE IS STATIONARY AND IN PARK. UNABLE TO SECURE VEHICLE, UNABLE TO LOCK DOORS UNABLE TO TURN OFF LIGHTS, UNABLE TO SHUT VEHICLE DOWN. EACH TIME PUSH TO STOP PRESSED VEHICLE STARTS AGAIN, DASH FLASHES FORD LOGO. IF YOU WALK AWAY THE CAR HONKS HORN. VEHICLE LOCATED AT PARKING GARAGE LLOYD CENTER. PROBLEM SIMILAR TO RECALL 15V436000 AND FORD RECALL 15C06. CAR SHUT OFF HAS HAPPENED SEVERAL TIMES IN THE PAST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080308March 19, 2018
POWER TRAIN
GRINDING NOISE COMING FROM THE TRANSMISSION, TOOK CAR TO TWO DEALERSHIPS, BOTH SAID THE TRANSMISSION WAS FAILING - MARCH OF 2018. CAR HAS 135,000 MILES ON IT. FORD HAD ISSUED TSB 15-0174, WHICH DEALT WITH TRANSMISSIONS FAILING. AFFECTED CARS ARE C-MAX HYBRIDS BUILT BETWEEN AUG 8, 2012 AND JUN 17, 2014. LETTERS WERE TO BE SENT OUT THE WEEK OF NOV 16, 2015. WE PURCHASED THE CAR MID APRIL OF 2015 AND ARE COMPLAINING BECAUSE FORD DID NOT SEND US A LETTER ALTHOUGH THEY KNEW WE HAD BOUGHT THIS CAR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073288February 16, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL
UNINTENDED ACCELERATION WHILE PARKING THE CAR IN OUR GARAGE, THE CAR SUDDENLY ACCELERATED, JUMPED A 7 INCH STEP AND CRASHED INTO THE WALL. WHEN PUT IN REVERSE, THE CAR ACCELERATED BACKWARD WITH THE BRAKES APPLIED HARD. IT TOOK ABOUT 20 FEET TO STOP THE CAR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford C-Max