Ford C-Max Complaints (2013)

237 consumer complaints on file.

#11470003June 19, 2022
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
The backup camera image is intermittently reversed, or it sends an error message telling me to contact the dealership, or it simply displays a black screen and is it available for inspection upon request. My safety and the safety of others is put at risk, because it is nauseating and disorientating if I glance at the screen while trying to back up and it is easy to hit anyone or anything behind me as I back up as my brain tries to process the upsidedown image. The problem has been reproduced or confirmed by a dealer and an independent service center. The vehicle, or camera image has not been inspected by the manufacturer, police, or insurance representatives. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. The car was parked for 2.5 weeks while I was on vacation and it first appeared on my first drive upon returning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465579May 21, 2022
UNKNOWN OR OTHER
Im considering buying this car, does Ford still have an obligation to inspect and repair this car if there is a problem? The recall states is from Sept 2014, is there a time period in which they no longer have to honor doing the inspection and or repair if needed?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457182March 17, 2022
UNKNOWN OR OTHER
The contact owns a 2013 Ford C-MAX Energi. The contact stated that while driving at various speeds, a message to Stop Safely was displayed. The contact stated that the vehicle would slow independently and lose motive power. The contact stated that the failure occurred approximately every 6-months. The contact stated that during the failure, the contact would pull over and restart the vehicle after a few minutes before resuming normal driving. The contact took her vehicle to the dealer and was informed that the mechanic was unable to duplicate the failure. The manufacturer was made aware of the failure and the contact was referred to the NHTSA for assistance. The failure mileage was 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454426February 28, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The backup camera randomly works or doesn't work, or it will quit working midway thru using it. The screen will glitch out, or turn blue or gray or black, sometimes the camera image will be upside down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454274February 26, 2022
STEERING
I started my car & put in reverse the service power steering light came on & my steering wheel locked so I put it back in park turned the car off waited a moment & started it again the problem stopped. I then got online to troubleshoot & see that there is many complaints about this happening but it worse situations when they were actually driving & almost had an accident due to not being able to steer the vehicle. Now I'm scared it will happen when I'm driving next time. This is a life threatening problem & the fact that its a know issue should be fixed by ford at no charge or you will end up with class action lawsuits for putting peoples lives in danger !!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452397February 17, 2022
EQUIPMENT
The contact owns a 2013 Ford C-Max. The contact received a recall notification of NHTSA Campaign Number: 18V592000 (Equipment); however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452265February 16, 2022
ELECTRICAL SYSTEM
12 volt battery had been drained of all power and would not start. Bought new battery, same thing happened. Jump started several times. 3 batteries later, Ford said it was a cooling fan fuse. Radio and window worked sporadically.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450062February 2, 2022
STRUCTURE:BODY:DOOR
2013 Ford C-Max Energi Rear Door Interior Trim Panel detaches due to a faulty retainer clip and interferes with rear door closure. My door appeared closed, but during a right hand turn, the rear passenger door opened unexpectedly and ejected passenger contents onto the carriageway. Ford TSB-14-0030 "Rear Door Trim Panels Loose" describes a retainer clip that causes the rear door trim panel to detach (and interfere with safe operation of the passenger doors).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446674January 7, 2022
ELECTRICAL SYSTEM, STRUCTURE:BODY
Lift gate opens randomly when vehicle is off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445775January 1, 2022
STEERING
The message to service the power steering suddenly appeared and the steering wheel could not be rotated, when we were at our drive way. I felt to be very lucky for not being on the road when the loss of power steering occurred. After I turned off the engine and restarted the car one minute later, the power steering problem disappeared and I was able to drive the car again. About one week later, I sent the car to a Ford dealer for inspection. The test result showed the error code U300-49:08 and the internal electronic failure type. The dealer recommended replacing the steering gear at a cost of over $3000. We have just completed a 7-year service contract with the same dealer. Thus, the car should have been well maintained.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445246December 28, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
While driving, the Cmax displayed a red hazard, STOP SAFELY NOW, and lost all propulsion. The car was unable to be moved and is stranded in the driving lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443946December 15, 2021
STEERING
Was driving my 2013 Ford CMax and heard a noise in the front. I took it to the local Belle Tire and they replaced the upper inner front tirod. Still had issues and heard noise. Took it to a repair facility and they claimed they heard no noise. Two weeks later my Steering assist warning light came on and I lost all steering capabilities. Luckily I was not injured. Ford has recalls for this same issue on other years and models. Due to the severity of this problem and possible casuality Ford should issue a recall for this part. I had to pay $2100.00 to repair this problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436886October 15, 2021
UNKNOWN OR OTHER
The plug on the charging cord partially melted (see photo). I took the cord to my Ford Dealership (Sayville Ford, Sayville, NY) and was told that the cord was not eligible for replacement but they could sell me a new one for $420.! I subsequently looked up the Ford recall number (18S24) and called Ford and was told that because the cord had previously been brought in to the dealer (2019?) and found to be undamaged, it was not eligible for replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436708October 13, 2021
UNKNOWN OR OTHER
Car will not turn off. There’s a recall for this for 2015 models but it needs to be expanded. This also affects the gas gauge, which has been frozen at the same level near full even though the gas tank is almost empty. I now have to guess if I need gas or not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433461September 18, 2021
UNKNOWN OR OTHER
While driving to work the car started to accerlate on its own. My foot was not on the gas and I had put my foot on the brake pedal to slow the car down. My work is only 3 miles away but for that 3 miles I had to ride the brake because the car wanted to speed up. The highest it got to was over 35 mph until I applied the brake harder. I even took my foot off of the pedals completely to make sure I wasn’t accidentally pressing both pedals. There were not obstructions or floor mats bunched up under the pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432929September 14, 2021
POWER TRAIN
While my son was driving his / my 2013 C-Max Energi (on gasoline, the "battery only" range had been depleted), the vehicle lost power and shut down completely, and could only be coasted to the side of the road and not restarted or moved. Fortunately it was not on the highway at the time. The CEL was on, and unfortunately I do not still have the 3 codes which appeared, however the three codes were all for systems in the hybrid propulsion. When I did a google search on the three codes together, for the C-Max, I located a service bulletin from Ford showing that there are two low voltage wires which were improperly routed and insulated, in the back of the car behind the rear seat and under the steel cover over the Energi additional battery. Since the vehicle is a 2103, I had it brought to my home rather than the dealer, and I was able to remove the rear seat, rear carpet, rear seat belts, side panels and battery cover to get to the defective wiring. The "Ford Fix" involved replacing part of the wiring harness and rerouting the new harness, but with about 4 hours of my own labor, I was able to disassemble the rear interior of the vehicle, insulate the 2 defective wires and zip tie to another harness next to them so that they would not rub the steel housing over the Energi additional battery again. After thinking about this, after the fact, I realized that this should absolutely be a recall by Ford. **** Ford knows of the problem, Ford issued a Service Bulletin for the repair, and most importantly, the issue is incredibly unsafe because when the vehicle stops, it will only coast to a stop wherever it is, whether it is on a parking lot of the fast lane on the interstate, and cannot be moved under its own power. ****.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430558August 25, 2021
STEERING
After making a stop at a rest stop traveling from Portland, OR to The Dalles, OR, when we got back into the car and started it, a warning light came on saying “service power steering. See your dealer.” From that point forward, we had no power steering and had to drive home that way. We know after doing research that Ford has a recall (15S18) for this exact problem but because there weren’t as many CMax vehicles sold, they did not include it. We had to drive home almost 60 miles at highway speed to get home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428874August 12, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
We have a recall notice relating to the door latch that may come open while driving and the Ford dealer in Longmont, CO says they don't have parts to replace the defective door latch part. We have been waiting for several months now and the Ford dealer doesn't have the parts. We don't feel safe driving the car until this recall can be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424253July 10, 2021
UNKNOWN OR OTHER
The car was parked and turned off, I came out to the car and found the electrical charging cord had caught on fire at the base of the handle that inserts into the car. The area melted/disintegrated. It was covered in soot. The charger had been plugged into the car for about 1 hour. Fortunately my car or home did not catch on fire. This charger was a replacement from the recall in 2018.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11416345May 12, 2021
ELECTRICAL SYSTEM
THE RADIO WOULD NOT SHUT OFF OR CHANGE STATIONS AND THE VOLUME CONTROL DIDN'T WORK. THE DASH SCREEN SAID THE RADIO WAS OFF. COULD NOT CHANGE AUDIO INPUTS FROM FM STATION IT WAS TUNED TO. THE RADIO STAYED ON WHEN THE CAR WAS SHUT OFF EVEN WHEN THE DOORS WERE OPENED. I GOOGLED THE PROBLEM AND FOUND IT IS A KNOWN ISSUE THAT CAN DRAIN THE BATTERY COMPLETELY. THE SUGGESTED FIX WAS TO PULL THE RADIO CIRCUIT FUSE FROM THE MAIN FUSE PANEL UNDER THE DASH, (#79), WHICH I DID. THAT RESET THE AUDIO SYSTEM AND HAS RESOLVED THE PROBLEM FOR NOW AT LEAST. THE LAST TIME I HAD WEIRD AUDIO PROBLEMS WAS WHEN THE 12V BATTERY STARTED TO NEED REPLACING. I THOUGHT IT WAS DUE TO IT BEING 4.5 YRS OLD BUT NOW AM WONDERING IF IT WAS HASTENED BY BATTERY DRAIN FROM AUDIO SYSTEM WHEN VEHICLE WAS PARKED. THIS PROBLEM COULD STRAND DRIVERS AND LEAVE THE VEHICLE INOPERABLE DUE TO DEAD 12V BATTERY (WHICH IS IN A VERY HARD TO REACH COMPARTMENT IN THE BACK HATCH). I'VE ALSO NOTICED THAT THE BACK HATCH UNLATCHING SWITCH DOESN'T ALWAYS WORK AT THIS TIME, WHICH MAY OR MAY NOT BE RELATED (SAME ISSUES HAPPENED LAST TIME THE 12V BATTERY DIED 4 YRS AGO). COULD THIS BE RELATED TO SOME OTHER ELECTRICAL SHORT IN THE LOCKING SYSTEM WIRING PERHAPS? FORD NEEDS TO SOLVE THIS AND ISSUE A RECALL TO REMEDY SINCE THE PROBLEM SOUNDS PRETTY COMMON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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