Ford C-Max Service Bulletins (2015)
98 manufacturer communications on file.
- December 12, 2018•Document ID: 10153935Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB 18-2373
- Date Added:
- March 4, 2019
- Manufacturer:
- FORD
SummarySome 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2019 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt electric vehicle service equipment (EVSE) charge cord. Follow the Service Procedure steps to correct the condition.
Associated Products (19)Associated Documents - December 10, 2018•Document ID: 10153944Service Bulletin/Repair InstructionsEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 47703
- Date Added:
- March 4, 2019
- Manufacturer:
- FORD
SummarySome 2014-2019 Escape, 2014-2018 C-MAX,Focus, and Transit Connect vehicles may exhibit a concern of not able to program and/or no electrical power after installation of a service part Body Control Module(BCM). Inspect the BCM for the presence of fuse F88. If the fuse is missing, install the correct size replacement fuse as outlined in the Wiring Manual and then re-evaluate the concern.
Associated Products (21)2019 Ford Escape2018 Ford C-Max2018 Ford Escape2018 Ford Focus2018 Ford Transit Connect2017 Ford C-Max2017 Ford Escape2017 Ford Focus2017 Ford Transit Connect2016 Ford C-Max2016 Ford Escape2016 Ford Focus2016 Ford Transit Connect2015 Ford C-Max2015 Ford Escape2015 Ford Focus2015 Ford Transit Connect2014 Ford C-Max2014 Ford Escape2014 Ford Focus+ 1 moreAssociated Documents - December 4, 2018•Document ID: 10153931Service Bulletin/Repair InstructionsSEATS; EQUIPMENT
- Mfr Comm. #:
- TSB 18-2361
- Date Added:
- March 4, 2019
- Manufacturer:
- LINCOLN
SummarySome 2013-2018 C-Max, 2013-2019 Escape/Fusion/MKZ, 2015-2018 Focus, 2015-2019 Edge/F150/MKC/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017 Super Duty, 2018-2019 EcoSport/Expedition, and 2019 Nautilus vehicles may experience seat pan looseness, lateral movement, or clunk/thump noise on turns. Follow the Service Procedure steps to correct the condition.
Associated Products (80)2019 Ford Ecosport2019 Ford Edge2019 Ford Escape2019 Ford Explorer2019 Ford F-1502019 Ford F-2502019 Ford F-3502019 Ford Fusion2019 Ford Mustang2019 Lincoln MKC2019 Lincoln MKX2019 Lincoln MKZ2019 Lincoln Nautilus2018 Ford C-Max2018 Ford Ecosport2018 Ford Edge2018 Ford Escape2018 Ford Explorer2018 Ford F-1502018 Ford F-250+ 60 moreAssociated Documents - November 6, 2018•Document ID: 10152468Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 47649
- Date Added:
- January 7, 2019
- Manufacturer:
- FORD
Summary2013 2018 C-Max, Fusion, and MKZ Hybrid vehicles using SOBDM-C module connectors do not require electrical/dielectric grease. If used it may induce module communication concerns. Codes present may be U0293 and a P0AA6. The Workshop Shop Manual (WSM) does not state to use it on these module connectors.
Associated Products (18)Associated Documents - October 31, 2018•Document ID: 10148717Service Bulletin/Repair InstructionsPOWER TRAIN
- Mfr Comm. #:
- TSB 18-2328
- Date Added:
- November 19, 2018
- Manufacturer:
- FORD
SummarySome 2013-2016 Fusion, MKZ and C-Max vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park. Follow the Service Procedure steps to correct the condition.
Associated Products (12)Associated Documents - September 18, 2018•Document ID: 10149751Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB 18-2282
- Date Added:
- December 3, 2018
- Manufacturer:
- FORD
SummarySome 2013-2017 Fusion Energi and C-Max Energi vehicles may exhibit an illuminated MIL with DTC P0C27 and/or P0C28. Follow the Service Procedure steps to correct the condition.
Associated Products (10)Associated Documents - July 20, 2018•Document ID: 10144217Service Bulletin/Repair InstructionsEQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 47428
- Date Added:
- September 10, 2018
- Manufacturer:
- FORD
SummarySome 2013-2018 Fusion Energi, 2012-2018 Focus Electric and 2013-2017 C-MAX Energi vehicles equipped with a TCU built on or before 11-Oct-2017 may exhibit a discharged battery, inoperative remote features via MyFord Mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 with no modem electronic serial number (ESN) displayed. To correct this condition, perform any open TCU field service actions (FSAs). If U0198 DTC still remains, remove the TCU fuse for 5 minutes then reinstall. Reprogram the TCU using IDS or Ford J2534 Diagnostic Software (FJDS) release 110.03 or higher. An internet connection is required. Calibration files may also be obtained at www.motorcraftservice.com. For claiming, use causal part 14G229 and applicable labor operations in section 10 of the SLTS manual
Associated Products (16)Associated Documents - July 20, 2018•Document ID: 10144195Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:12V/24V/48V BATTERY; EQUIPMENT
- Mfr Comm. #:
- tsb18-2216
- Date Added:
- September 10, 2018
- Manufacturer:
- FORD
SummarySome 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2018 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt electric vehicle service equipment (EVSE) charge cord. Follow the Service Procedure steps to correct the condition.
Associated Products (16)Associated Documents - June 11, 2018•Document ID: 10143089Service Bulletin/Repair InstructionsEQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- SSM 47347
- Date Added:
- July 23, 2018
- Manufacturer:
- FORD
SummarySome 2013-2017 C-Max PHEV may exhibit diagnostic code P2183 and may have the coolant hoses that attach to the lower bulkhead connections incorrectly installed. The two hoses share the same female connectors and mate to matching male tube ends. There are two primary methods for telling which hose is which. The hoses have a marking on the upper surface (when installed) for either inboard (IB) or outboard (OB) orientation. The other method is to observe the braided protective sleeves that are installed on the hoses. The longer, nylon sleeve is on the inboard hose and should be attached to the tube that is closest to the driver's side. The shorter, fabric sleeve in on the outboard hose and should be installed to the tube that is closer to the passenger's side.
Associated Products (5)Associated Documents - March 30, 2018•Document ID: 10137113Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SSM 47201
- Date Added:
- May 21, 2018
- Manufacturer:
- FORD
SummaryReplacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab select Dealer Installed Accessory or Accessory Installation.
Associated Products (234)2018 Ford C-Max2018 Ford Ecosport2018 Ford Edge2018 Ford Escape2018 Ford Explorer2018 Ford F-1502018 Ford Fiesta2018 Ford Flex2018 Ford Fusion2018 Ford Mustang2018 Ford Taurus2018 Ford Transit2018 Lincoln Continental2018 Lincoln MKC2018 Lincoln MKT2018 Lincoln MKX2018 Lincoln MKZ2017 Ford C-Max2017 Ford Edge2017 Ford Escape+ 214 moreAssociated Documents - March 29, 2018•Document ID: 10137110Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 47198
- Date Added:
- May 21, 2018
- Manufacturer:
- FORD
SummarySome 2013-2017 Fusion Energi, 2012-2017 Focus Electric and 2013-2017 C-MAX Energi vehicles equipped with a TCU built on or before 11-Oct-2017 may exhibit a discharged battery, inoperative remote features via MyFord Mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 with no modem electronic serial number (ESN) displayed. To correct this condition, perform any open TCU field service actions (FSAs). If U0198 DTC still remains, remove the TCU fuse for 5 minutes then reinstall. Reprogram the TCU using IDS or Ford J2534 Diagnostic Software (FJDS) release 108.05 or higher. An internet connection is required. Calibration files may also be obtained at www.motorcraftservice.com. For claiming, use causal part 14G229 and applicable labor operations in section 10 of the SLTS manual
Associated Products (16)Associated Documents - March 15, 2018•Document ID: 10137097Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 47161
- Date Added:
- May 21, 2018
- Manufacturer:
- FORD
SummarySome 2012-2017 Focus BEV, 2013-2016 Fusion Energi And 2013-2017 CMAX Energi vehicles equipped with a Telematics Control Unit (TCU) may exhibit inoperative remote features via My Ford Mobile app, discharged battery, incomplete user authorization and/or diagnostic trouble code (DTC) U0198 with no modem electronic serial number (ESN) displayed. To correct this condition, perform any open TCU field service actions (FSAs). If DTC U0198 remains, remove the TCU fuse for 5 minutes then reinstall prior to programming. Perform IDS Network Test and reprogram the TCU using Integrated Diagnostic System (IDS) release 108.05 or higher. An internet connection is required. Calibration files may also be obtained at www.motorcraftservice.com. For claiming, use causal part 14G229 and applicable labor operations in section 10 of the SLTS manual.
Associated Products (15)Associated Documents - March 5, 2018•Document ID: 10137085Service Bulletin/Repair InstructionsELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Mfr Comm. #:
- SSM 47130
- Date Added:
- May 21, 2018
- Manufacturer:
- FORD
SummarySome 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2018 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the Delphi 120 volt electric vehicle service equipment (EVSE) charge cord. To identify a Delphi EVSE the coupler on the EVSE that connects to the vehicle charge port is solid black. For information on the Delphi EVSE indicator status used for diagnostics, reference High Voltage Battery > Charging the High Voltage Battery in the Owners Guide for a 2018 Fusion Energi. Reference the Convenience Cord Light Emitting Diode (LED) Indicators chart. The Workshop Manual (WSM) is scheduled to be revised at a later date.
Associated Products (18)Associated Documents - March 5, 2018•Document ID: 10137084Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 47129
- Date Added:
- May 21, 2018
- Manufacturer:
- FORD
SummarySome 2013-2017 C-MAX Energi, 2013-2018 Fusion Energi, 2013-2018 C-MAX/Fusion Hybrid/MKZ Hybrid may exhibit a no start with battery energy control module (BECM) diagnostic trouble code (DTC) P0AE5. For 2015-2017 C-MAX Energi refer to the 2014 MY C-MAX Workshop Manual (WSM), Section 414-03A for normal diagnostics. For all vehicles, if WSM pinpoint testing for BECM DTC P0AE5 finds the DC/DC converter control module (14B227), cabin coolant heater (18K463) or A/C compressor (19703) has low high voltage circuit internal resistance, only replace the component found with low internal resistance. It is not necessary to replace the high voltage battery junction (10C666) along with the low resistance high voltage component. The WSM is currently under revision.
Associated Products (18)Associated Documents - February 14, 2018•Document ID: 10136597Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
- Mfr Comm. #:
- SSM 47080
- Date Added:
- May 14, 2018
- Manufacturer:
- FORD
Summary2010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No repair attempts should be attempted to correct this concern.
Associated Products (199)2018 Ford Edge2018 Ford Escape2018 Ford Explorer2018 Ford F-1502018 Ford F-2502018 Ford F-3502018 Ford Fiesta2018 Ford Flex2018 Ford Focus2018 Ford Fusion2018 Ford Mustang2018 Ford Taurus2018 Ford Transit2018 Lincoln Continental2018 Lincoln MKC2018 Lincoln MKT2018 Lincoln MKX2018 Lincoln MKZ2017 Ford C-Max2017 Ford Edge+ 179 moreAssociated Documents - January 10, 2018•Document ID: 10140323Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL; EQUIPMENT
- Mfr Comm. #:
- SSM 47009
- Date Added:
- June 11, 2018
- Manufacturer:
- FORD
SummaryThe Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
Associated Products (180)2018 Ford C-Max2018 Ford Edge2018 Ford Escape2018 Ford Explorer2018 Ford F-1502018 Ford Fiesta2018 Ford Flex2018 Ford Focus2018 Ford Fusion2018 Ford Taurus2018 Ford Transit2017 Ford C-Max2017 Ford Edge2017 Ford Escape2017 Ford Expedition2017 Ford Explorer2017 Ford F-1502017 Ford Fiesta2017 Ford Flex2017 Ford Focus+ 160 moreAssociated Documents - January 10, 2018•Document ID: 10138524Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL
- Mfr Comm. #:
- SSM 47009
- Date Added:
- May 29, 2018
- Manufacturer:
- FORD
SummaryThe Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
Associated Products (277)2018 Ford C-Max2018 Ford E-3502018 Ford E-4502018 Ford Edge2018 Ford Escape2018 Ford Explorer2018 Ford F-1502018 Ford F-2502018 Ford F-3502018 Ford F-6502018 Ford F-7502018 Ford Fiesta2018 Ford Flex2018 Ford Focus2018 Ford Fusion2018 Ford Taurus2018 Ford Transit2017 Ford C-Max2017 Ford E-2502017 Ford E-350+ 257 moreAssociated Documents - November 3, 2017•Document ID: 10127394Service Bulletin/Repair InstructionsSTRUCTURE
- Mfr Comm. #:
- 17-2218
- Date Added:
- January 29, 2018
- Manufacturer:
- FORD
SummarySome 2013-2018 Escape, Focus and C-Max vehicles may exhibit a water stained headliner after the vehicle has experienced a water leak from areas such as the roof opening panel, fixed glass, roof rails and roof ditch mouldings. Follow the procedure below to remove the water stains from the headliner after the water leak has been repaired. Follow the Service Procedure steps to correct the condition.
Associated Products (18)Associated Documents - November 2, 2017•Document ID: 10127405Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
- Mfr Comm. #:
- SSM 46900
- Date Added:
- January 29, 2018
- Manufacturer:
- FORD
SummarySome vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (MIL) and a DTC P161A after PCM replacement. This may be due to the parameter reset procedure not being properly completed. To clear this DTC, use the Ford Integrated Diagnostic System (IDS) service tool or Ford J2534 Diagnostic Software, select - Toolbox - Body - Security - PATS Functions - Parameter Reset. Follow the on-screen instructions to complete the procedure. This procedure will transfer the existing Key ID information between the modules without the need of having 2 programmed PATS keys present. There is no need to program keys when the PCM is going to be replaced. Additional information can be found in the Workshop Manual (WSM), Section 419-01. Missing or lost keys are not warrantable.
Associated Products (202)2018 Ford Edge2018 Ford Escape2018 Ford Explorer2018 Ford F-1502018 Ford Fiesta2018 Ford Flex2018 Ford Focus2018 Ford Fusion2018 Ford Mustang2018 Ford Transit2018 Lincoln Continental2018 Lincoln MKC2018 Lincoln MKT2018 Lincoln MKZ2017 Ford C-Max2017 Ford E-2502017 Ford E-3502017 Ford E-4502017 Ford Edge2017 Ford Escape+ 182 moreAssociated Documents - September 19, 2017•Document ID: 10119686Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- 17B28
- Date Added:
- October 21, 2017
- Manufacturer:
- FORD
SummaryCertain 2015 Model Year Flex and Taurus, 2015-2016 Model Year C-MAX, and MKS, and 2016 Model Year Edge, Fusion, MKZ, and Transit Connect Vehicles - Electronic Throttle Body Replacement
Associated Products (10)Associated Documents