Ford C-Max Service Bulletins (2013)
127 manufacturer communications on file.
- March 5, 2018•Document ID: 10137085Service Bulletin/Repair InstructionsELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Mfr Comm. #:
- SSM 47130
- Date Added:
- May 21, 2018
- Manufacturer:
- FORD
SummarySome 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2018 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the Delphi 120 volt electric vehicle service equipment (EVSE) charge cord. To identify a Delphi EVSE the coupler on the EVSE that connects to the vehicle charge port is solid black. For information on the Delphi EVSE indicator status used for diagnostics, reference High Voltage Battery > Charging the High Voltage Battery in the Owners Guide for a 2018 Fusion Energi. Reference the Convenience Cord Light Emitting Diode (LED) Indicators chart. The Workshop Manual (WSM) is scheduled to be revised at a later date.
Associated Products (18)Associated Documents - March 5, 2018•Document ID: 10137084Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 47129
- Date Added:
- May 21, 2018
- Manufacturer:
- FORD
SummarySome 2013-2017 C-MAX Energi, 2013-2018 Fusion Energi, 2013-2018 C-MAX/Fusion Hybrid/MKZ Hybrid may exhibit a no start with battery energy control module (BECM) diagnostic trouble code (DTC) P0AE5. For 2015-2017 C-MAX Energi refer to the 2014 MY C-MAX Workshop Manual (WSM), Section 414-03A for normal diagnostics. For all vehicles, if WSM pinpoint testing for BECM DTC P0AE5 finds the DC/DC converter control module (14B227), cabin coolant heater (18K463) or A/C compressor (19703) has low high voltage circuit internal resistance, only replace the component found with low internal resistance. It is not necessary to replace the high voltage battery junction (10C666) along with the low resistance high voltage component. The WSM is currently under revision.
Associated Products (18)Associated Documents - February 14, 2018•Document ID: 10136597Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
- Mfr Comm. #:
- SSM 47080
- Date Added:
- May 14, 2018
- Manufacturer:
- FORD
Summary2010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No repair attempts should be attempted to correct this concern.
Associated Products (199)2018 Ford Edge2018 Ford Escape2018 Ford Explorer2018 Ford F-1502018 Ford F-2502018 Ford F-3502018 Ford Fiesta2018 Ford Flex2018 Ford Focus2018 Ford Fusion2018 Ford Mustang2018 Ford Taurus2018 Ford Transit2018 Lincoln Continental2018 Lincoln MKC2018 Lincoln MKT2018 Lincoln MKX2018 Lincoln MKZ2017 Ford C-Max2017 Ford Edge+ 179 moreAssociated Documents - January 10, 2018•Document ID: 10140323Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL; EQUIPMENT
- Mfr Comm. #:
- SSM 47009
- Date Added:
- June 11, 2018
- Manufacturer:
- FORD
SummaryThe Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
Associated Products (180)2018 Ford C-Max2018 Ford Edge2018 Ford Escape2018 Ford Explorer2018 Ford F-1502018 Ford Fiesta2018 Ford Flex2018 Ford Focus2018 Ford Fusion2018 Ford Taurus2018 Ford Transit2017 Ford C-Max2017 Ford Edge2017 Ford Escape2017 Ford Expedition2017 Ford Explorer2017 Ford F-1502017 Ford Fiesta2017 Ford Flex2017 Ford Focus+ 160 moreAssociated Documents - January 10, 2018•Document ID: 10138524Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL
- Mfr Comm. #:
- SSM 47009
- Date Added:
- May 29, 2018
- Manufacturer:
- FORD
SummaryThe Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
Associated Products (277)2018 Ford C-Max2018 Ford E-3502018 Ford E-4502018 Ford Edge2018 Ford Escape2018 Ford Explorer2018 Ford F-1502018 Ford F-2502018 Ford F-3502018 Ford F-6502018 Ford F-7502018 Ford Fiesta2018 Ford Flex2018 Ford Focus2018 Ford Fusion2018 Ford Taurus2018 Ford Transit2017 Ford C-Max2017 Ford E-2502017 Ford E-350+ 257 moreAssociated Documents - November 3, 2017•Document ID: 10127394Service Bulletin/Repair InstructionsSTRUCTURE
- Mfr Comm. #:
- 17-2218
- Date Added:
- January 29, 2018
- Manufacturer:
- FORD
SummarySome 2013-2018 Escape, Focus and C-Max vehicles may exhibit a water stained headliner after the vehicle has experienced a water leak from areas such as the roof opening panel, fixed glass, roof rails and roof ditch mouldings. Follow the procedure below to remove the water stains from the headliner after the water leak has been repaired. Follow the Service Procedure steps to correct the condition.
Associated Products (18)Associated Documents - April 26, 2017•Document ID: 10109026Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 46548
- Date Added:
- August 1, 2017
- Manufacturer:
- FORD
SummarySome 2013-2015 C-MAX vehicles may exhibit an illuminated MIL with DTC U1030 after module reprogramming is performed on the powertrain control module (PCM) and built on or before 21-May-2015. ID vehicle and open a new Integrated Diagnostic System (IDS) vehicle session. Select Module Programming > As-built > battery energy control module (BECM). When IDS prompts to obtain module part numbers, select Yes. Once data has downloaded, perform PMI on the BECM and confirm the U1030 clears after on-demand self testing the BECM. For claiming, use causal part 10B687 and applicable labor operations in section 10 of the service labor time standards (SLTS).
Associated Products (3)Associated Documents - April 26, 2017•Document ID: 10109025Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SSM 46547
- Date Added:
- August 1, 2017
- Manufacturer:
- FORD
SummarySome 2012-13 Focus and 2013 Escape/C-MAX vehicles may have the wrong part in the box for the BCM (base 14A068). The suspect service part number is GV6Z-14A068-G. The wrong part will have an engineering number of GV6T-14A073-GD and it will not work. The correct part will have engineering part number of GV6T-14A073-with a suffix of XA, XB, XC, or XF. Dealers should utilize the normal return process of a miss packaged part. Continue to monitor OASIS. When this concern is resolved, an update will be provided.
Associated Products (4)Associated Documents - April 14, 2017•Document ID: 10109018Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 46534
- Date Added:
- August 1, 2017
- Manufacturer:
- FORD
SummarySome 2013-2017 Fusion Hybrid Energi built on or before 24-Mar-2017, 2012-2016 Focus Electric and 2013-2016 C-MAX Energi and equipped with a TCU may exhibit inoperative remote features via MyFord Mobile app, discharged battery, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 with no modem electronic serial number (ESN) displayed. To correct, perform any open TCU field service actions (FSAs). If U0198 DTC remains, remove the TCU fuse for 5 minutes then reinstall prior to programming. Reprogram the TCU using Integrated Diagnostic System (IDS) release 104.05 or higher. An internet connection is required. Calibration files may also be obtained at www.motorcraftservice.com. For claiming, use causal part 14G229 and applicable labor operations in section 10 of the SLTS manual.
Associated Products (14)Associated Documents - April 13, 2017•Document ID: 10108994Service Bulletin/Repair InstructionsPOWER TRAIN:AUTOMATIC TRANSMISSION; POWER TRAIN
- Mfr Comm. #:
- TSB 17-0039
- Date Added:
- August 1, 2017
- Manufacturer:
- FORD
SummarySome 2013-2016 Fusion, MKZ and 2013-2016 C-Max vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving, but will not be present when the vehicle is stationary or in Park. Follow the Service Procedure steps to correct the condition.
Associated Products (12)Associated Documents - March 20, 2017•Document ID: 10099079Service Bulletin/Repair InstructionsPOWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
- Mfr Comm. #:
- TSB 17-0031
- Date Added:
- May 15, 2017
- Manufacturer:
- FORD
SummarySOME 2013 C-MAX VEHICLES MAY EXHIBIT THE INABILITY TO CONFIGURE THE ABS MODULE DURING THE PMI PROCESS FOLLOWING AN ABS MODULE OR HYDRAULIC CONTROL UNIT (HCU) REPLACEMENT. THIS CONCERN MAY BE DUE TO A POWERTRAIN CONTROL MODULE (PCM) CALIBRATION WHICH IS NOT COMPATIBLE WITH THE NEW ABS MODULE. REPROGRAM PCM TO THE LATEST CALIBRATION USING IDS RELEASE 104.03 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM.
Associated Products (1)Associated Documents - March 14, 2017•Document ID: 10100024Service Bulletin/Repair InstructionsEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Mfr Comm. #:
- SSM 46454
- Date Added:
- May 22, 2017
- Manufacturer:
- FORD
SummarySOME 2013-2017 C-MAX/FUSION ENERGI AND 2017 C-MAX/FUSION/MKZ HYBRID VEHICLES MAY EXHIBIT AN ILLUMINATED MIL WITH DIAGNOSTIC TROUBLE CODE (DTC) P04B5. THIS MAY BE DUE TO INADVERTENT ACTUATION OF THE FUEL DOOR RELEASE BUTTON BY THE CUSTOMER WHEN EXITING THE VEHICLE. IF THE FUEL FILLER DOOR IS NOT FULLY CLOSED AFTER A REFUELING EVENT, OR THE FUEL FILLER DOOR IS OPEN FROM ERRONEOUSLY PRESSING THE FUEL DOOR RELEASE BUTTON, A MESSAGE DISPLAYS DURING THE THIRD DRIVE CYCLE TO INDICATE THE FUEL FILLER DOOR IS NOT CLOSED AND THE DTC SETS. BEFORE PERFORMING WORKSHOP MANUAL DIAGNOSTICS, CONSULT THE CUSTOMER ABOUT THE POTENTIAL FOR ACCIDENTAL FUEL DOOR ACTUATION AND EXPLAIN THE NEED TO FULLY LATCH THE FUEL DOOR AFTER EVERY REFUELING EVENT.
Associated Products (11)Associated Documents - February 17, 2017•Document ID: 10095616Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:STARTER ASSEMBLY
- Mfr Comm. #:
- TSB 17-0015
- Date Added:
- March 17, 2017
- Manufacturer:
- FORD
SummarySOME 2013-2016 C-MAX ENERGI VEHICLES MAY EXHIBIT AN INTERMITTENT STALL/NO CRANK WITH A STOP SAFELY NOW WARNING MESSAGE IN THE INSTRUMENT PANEL CLUSTER (IPC), ILLUMINATED MALFUNCTION INDICATOR LAMP (MIL) WITH BATTERY ENERGY CONTROL MODULE (BECM) DIAGNOSTIC TROUBLE CODES (DTCS) U3012, P0B37 AND/OR SECONDARY ON-BOARD DIAGNOSTIC MODULE-C (SOBDM-C) P0A0A. FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION.
Associated Products (4)Associated Documents - February 9, 2017•Document ID: 10095781Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- SSM 46371
- Date Added:
- March 20, 2017
- Manufacturer:
- FORD
SummarySOME 2012-2017 FOCUS ELECTRIC/2013-2017 CMAX ENERGI/FUSION ENERGI/2015-2017 MKC/MKZ/2016-2017 MKX AND 2017 CONTINENTAL VEHICLES OPERATING WITH A 3G TCU ON OR BEFORE 16-JAN-2017 MAY NOT RESPOND TO CUSTOMERS REMOTE COMMANDS VIA MYLINCOLN/MYFORD MOBILE PHONE APPLICATIONS. 2G NETWORKS WERE DECOMMISSIONED ON 16-JAN-2017. IF THE 3G TCU WAS OPERATING ON A 2G NETWORK, IT WILL NOT AUTOMATICALLY ATTEMPT TO RECONNECT TO THE REPLACEMENT 3G NETWORK. TO CORRECT, RESET THE TCU BY REMOVING ITS POWER FUSE FOR 5 MINUTES. IF THE CONCERN IS STILL PRESENT, FOLLOW NORMAL DIAGNOSTICS IN WORKSHOP MANUAL (WSM), SECTION 415-00. REFER TO PTS OASIS HOME PAGE FOR TCU VERSION IDENTIFICATION. FOR CLAIMING, USE CAUSAL PART 14G229 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL.
Associated Products (24)2017 Ford C-Max2017 Ford Fusion2017 Lincoln Continental2017 Lincoln MKC2017 Lincoln MKX2017 Lincoln MKZ2016 Ford C-Max2016 Ford Focus2016 Ford Fusion2016 Lincoln MKC2016 Lincoln MKX2016 Lincoln MKZ2015 Ford C-Max2015 Ford Focus2015 Ford Fusion2015 Lincoln MKC2015 Lincoln MKZ2014 Ford C-Max2014 Ford Focus2014 Ford Fusion+ 4 moreAssociated Documents - January 11, 2017•Document ID: 10095163Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:12V/24V/48V BATTERY
- Mfr Comm. #:
- SSM 46298
- Date Added:
- March 15, 2017
- Manufacturer:
- FORD
SummaryTHE EV RANGE AFTER FULLY CHARGING A 2012-2016 FOCUS ELECTRIC, 2013-2016 C-MAX/FUSION ENERGI MAY VARY AFTER EACH CHARGING EVENT. THE WINDOW STICKER INDICATES 0-19 MILE RANGE FOR 2013-2016 CMAX/FUSION ENERGI. VARIATION OF EV RANGE MAY NOT INDICATE A BATTERY OR CHARGING CONCERN. EV RANGE IS SIMILAR TO THE DTE DISPLAY ON GASOLINE VEHICLES, EV RANGE WILL VARY WITH DRIVING/OPERATING CONDITIONS. CONDITIONS INCLUDE: EXTREME OUTSIDE TEMPERATURES, TERRAIN, DRIVING STYLE, CITY OR HIGHWAY DRIVING, TIRE PRESSURE, AND USE OF ACCESSORIES. IF THE CUSTOMER REPLACES THE LOW ROLL RESISTANCE TIRES WITH A MORE AGGRESSIVE TREAD THE RANGE WILL SUFFER. USING THE CABIN HEATER AND A/C, WHICH ARE ELECTRIC, WILL ALSO DECREASE EV RANGE. TO TEMPORARILY REMOVE THE IMPACT OF DRIVING/CLIMATE HISTORY, RESET THE LIFETIME SUMMARY OR DRIVING HISTORY BY USING THE SETTINGS MENU ON THE LEFT SIDE OF THE INSTRUMENT CLUSTER, UNDER DISPLAY
Associated Products (13)Associated Documents - January 10, 2017•Document ID: 10095154Service Bulletin/Repair InstructionsENGINE
- Mfr Comm. #:
- SSM 46295
- Date Added:
- March 15, 2017
- Manufacturer:
- FORD
SummaryTO HELP DIFFERENTIATE ENGINE OIL LEAKS FROM OTHER POSSIBLE SOURCES, A NEW WHITE-COLORED FLUORESCENT ENGINE OIL DYE IS AVAILABLE. WORKSHOP MANUAL (WSM), SECTION 303-00 HAS BEEN REVISED TO REFERENCE THE NEW WHITE-COLORED DYE. THE NEW WHITE FLUORESCENT DYE PROVIDES A DISTINCT WHITE GLOW TO IDENTIFY ENGINE OIL LEAKS. THE NEW WHITE FLUORESCENT DYE REQUIRES A PURE UV DIAGNOSTIC INSPECTION LAMP. THE WHITE-COLORED FLUORESCENT DYE AND PURE UV LAMP ARE NOW IN THE ROTUNDA CATALOG. DYE AND LAMP PART NUMBERS. GASOLINE ONLY DYE: 1 OUNCE BOTTLE 164-TP-33200601. DIESEL ONLY DYE: 8 OUNCE BOTTLE: 164-TP-3320-0008. PURE UV DIAGNOSTIC INSPECTION LAMP 164-TP8695 OR 164-R3748.
Associated Products (162)2017 Ford C-Max2017 Ford Escape2017 Ford Expedition2017 Ford Explorer2017 Ford F-1502017 Ford F-2502017 Ford F-3502017 Ford F-4502017 Ford F-5502017 Ford F-6502017 Ford F-7502017 Ford Fiesta2017 Ford Flex2017 Ford Focus2017 Ford Fusion2017 Ford Mustang2017 Ford Transit2017 Ford Transit Connect2017 Lincoln Continental2017 Lincoln MKC+ 142 moreAssociated Documents - December 5, 2016•Document ID: 10094770Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- 15N04-S2
- Date Added:
- March 13, 2017
- Manufacturer:
- FORD
SummaryCERTAIN 2015 MODEL YEAR MKC AND MKZ VEHICLES EQUIPPED WITH THE RESERVE EQUIPMENT GROUP, AND CERTAIN 2012-2016 FOCUS ELECTRIC, C-MAX ENERGI, AND FUSION ENERGI VEHICLES - EMBEDDED MODEM REPLACEMENT.
Associated Products (16)Associated Documents - December 1, 2016•Document ID: 10093862Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:12V/24V/48V BATTERY
- Mfr Comm. #:
- TSB 16-0157
- Date Added:
- March 6, 2017
- Manufacturer:
- FORD
SummarySOME 2013-2014 C-MAX ENERGI VEHICLES MAY EXHIBIT A CONCERN WITH A DISCHARGED 12 VOLT BATTERY. FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION.
Associated Products (2)Associated Documents - November 17, 2016•Document ID: 10095995Service Bulletin/Repair InstructionsSTEERING
- Mfr Comm. #:
- SSM 46210
- Date Added:
- March 20, 2017
- Manufacturer:
- LINCOLN
SummarySOME 2010-2016 EPAS EQUIPPED VEHICLES MAY EXHIBIT STEERING RELATED NOISES. THE WORKSHOP MANUAL (WSM) DIAGNOSTIC PROCEDURES HAVE BEEN UPDATED IN SECTION 211-02. WHEN DIAGNOSING AND REPAIRING EPAS STEERING NOISES USE THE UPDATED PROCEDURES.
Associated Products (94)2016 Ford C-Max2016 Ford Edge2016 Ford Escape2016 Ford Expedition2016 Ford Explorer2016 Ford F-1502016 Ford Fiesta2016 Ford Flex2016 Ford Focus2016 Ford Fusion2016 Ford Mustang2016 Ford Taurus2016 Ford Transit2016 Lincoln MKC2016 Lincoln MKS2016 Lincoln MKT2016 Lincoln MKX2016 Lincoln MKZ2016 Lincoln Navigator2015 Ford C-Max+ 74 moreAssociated Documents - November 11, 2016•Document ID: 10095991Service Bulletin/Repair InstructionsSTRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
- Mfr Comm. #:
- SSM 46197
- Date Added:
- March 20, 2017
- Manufacturer:
- FORD
SummarySOME 2013-2017 FOCUS/C-MAX VEHICLES EXHIBIT A FRAYED/CUT SHORT APPEARANCE AT THE FRONT EDGE OF THE HEADLINER NEAR THE WINDSHIELD. THIS IS A NORMAL CHARACTERISTIC OF THE HEADLINER AND NO REPAIRS SHOULD BE ATTEMPTED. ON 5 DOOR FOCUS(HATCHBACK) THE EXPOSED EDGE AT THE REAR LIFT GATE AREA MAY BE DUE THE HEM LIP OUT OF POSITION (BENT) PULLING THE WEATHER STRIP OUT OF POSITION, EXPOSING THE EDGE. THE HEM LIP CAN EASILY BE REPOSITIONED AND WILL KEEP THE HEADLINER EDGE COVERED BY THE WEATHER-STRIP, WITHOUT HEADLINER REPLACEMENT.
Associated Products (10)Associated Documents