Dodge Durango Complaints (2002)

423 consumer complaints on file.

#10211256December 9, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
ON THE FIRST DAYS OF NOVEMBER, I STOPPED ON A RED LIGHT, WHEN THE LIGHT WAS GREEN I STARTED GOING. WHEN THE TRANSMISSION REACHED THE THIRD GEAR, THE ENGINE REVVED UP TO 3000 + RPM. TOOK IT TO MECHANIC AND USED THE SCANNER TOOL TO FOUND OUT THAT THE TRANSMISSION WAS SLIPPING ON THE THIRD AND FOURTH GEAR. I WAS DRIVING LATE NIGHT SO NOT TOO MANY CARS AROUND. I HAD TO REPLACE THE WHOLE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211213December 8, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
TRANSMISSION WILL NOT STAY ENGAGED IN PARK. PARKING WILL NOT ENGAGE AND THE ONLY WAY TO KEEP VEHICLE FROM ROLLING IS TO APPLY THE PARKING BRAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210154November 28, 2007
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I PURCHASED A 2002 DODGE DURANGO IN JAUARY OF 2007. I HAVE NOT HAD ANY PROBLEMS WITH IT UNTIL I NOTICED THAT THE TRUCK WAS PULLING TO THE RIGHT. I TOOK THE TRUCK TO A LOCAL SERVICE CENTER AND THEY INFORMED ME THAT THE UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED. THEY ALSO INFORMED ME THAT THERE HAD BEEN A RECALL FOR THE UPPER BALL JOINTS FOR CHRYSLER. WHEN I CONTACTED THE LOCAL DEALER THEY TOLD ME THAT THE RECALL HAD BEEN PERFORMED ON MY TRUCK IN 2005. WHEN I INFORMED THE SERVICE CENTER THAT THE RECALL HAD BEEN DONE THEY WERE AMAZED TO FIND THAT THEY BALL JOINTS HAD WORN SO QUICKLY AND THE PROBLEM WITH THE BALL JOINTS "STILL" PRESENTS VERY DANGEROUS SITUATION FOR DODGE DURANGO OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208311November 2, 2007
SEATS
2002 DODGE DURANGO DRIVER SIDE SEAT CAME OFF THE TRACK. CUSTOMER STATES THAT THE DEALER SAID THAT THE REPAIR WOULD NOT BE COVERED UNDER WARRANTY. CONSUMER STATED THAT THE SEAT BROKE AWAY FROM THE TRACK AND WAS NOT HIT BY ANOTHER VEHICLE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205393October 11, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
ON ROUTINE MAINTENANCE OF THE REAR DIFFERENTIAL (IE. FLUID) FOUND CLIP HAD BROKEN AND ATTACHED TO MAGNET IN HOUSING. CALLED LOCAL DEALER TO INQUIRE AS TO A RECALL, WAS TOLD THIS WAS A RECURRING PROBLEM WITH THIS VEHICLE, BUT NO RECALL AND MANUFACTURER WOULD NOT PAY TO CORRECT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201660September 1, 2007
SUSPENSION:FRONT:HUB, SUSPENSION:FRONT:WHEEL BEARING, STEERING
VEHICLE HAS JUST OVER 74,000 MILES AND A VERY SLIGHT SHUDDER AND VIBRATION FROM FRONT WHEELS EVOLVED INTO HARD VIBRATION AT SPEEDS OVER 35 MPH. I TOOK THE VEHICLE TO A REPAIR FACILITY WHERE I WAS TOLD THAT BOTH FRONT HUBS AND BEARINGS HAD TO BE REPLACED BECAUSE OF WEAR, AND THE TIE ROD ENDS ON BOTH SIDES WERE WORN BEYOND REPAIR AND HAD TO BE REPLACED. THE COST OF REPAIR TO MY VEHICLE IS APPROXIMATELY $1024.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201201August 30, 2007
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, STEERING:LINKAGES:TIE ROD ASSEMBLY
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING 40 MPH, THE VEHICLE VEERED TO THE RIGHT AND CRASHED INTO THE GUARD RAIL. THE CONTACT SUSTAINED LEG AND ARM INJURIES. A POLICE REPORT WAS FILED. THE UPPER BALL JOINTS AND TIE RODS FAILED AND CAUSED THE CRASH. THE DEALER AND MANUFACTURER WERE UNABLE TO EXPLAIN WHY THIS OCCURRED AND STATED THAT NO RECALLS WERE AVAILABLE. IN 2005, THE VEHICLE WAS REPAIRED UNDER RECALL NUMBER 04V596000 (SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT), IN WHICH THE TIE RODS AND BALL JOINTS WERE REPLACED. THE VEHICLE HAD 46,000 MILES AT THAT TIME. THE FAILURE AND CURRENT MILEAGES WERE 69,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10199025August 9, 2007
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I HEARD A CLUNKING NOISE FROM FRONT OF VEHICLE WHEN BRAKING OR TURNING. WHEN I TOOK IT FOR SERVICE, I WAS TOLD THE RIGHT FRONT STEERING CONTROL ARM WAS BROKEN AND CATASTROPHIC CONSEQUENCES WERE IMMINENT IF I DROVE. THE VEHICLE WAS REPAIRED BY THE DODGE DEALER. I WAS LATER ADVISED THAT NHTSA CAMPAIGN 04V596000 WAS ASSOCIATED WITH THIS FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194257June 26, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TRANSMISSION SLIPPING,STARTED AS SLIPPING AT SHIFT POINTS WHEN COLD PROGRESSED TO SLIPPING ANYTIME AT SHIFT POINTS AND WHEN ENGAGED IN A GEAR.HAPPENS MORE WHEN ENGINE AT OPERATING TEMPERATURE IN BUMPER TO BUMPER TRAFFIC OR UNDER STRAIN SUCH AS UPHILL DRIVING,BEEN TO DEALERSHIP 6 TIMES OVER 1 1/2 YEARS NO WORK DONE TO TRANSMISSION,REPETED CLAIMS OF UNABLE TO RECREATE PROBLEM, PERSONALY WENT ON TEST DRIVE WITH SERVICE MANAGER,HE DROVE ANT EXPERINCED PROBLEM CLAIMED PROBLEM TO BE FROM OVER HEATING REPLACED RADIATOR THERMOSTAT DIREGARDED FACT PROBLEM HAPPENING MORE THAN A YEAR WITH COLD ENGINE, NO TRANSMISSION WORK DONE.STILL SLIPPING RETURNED BACK TO DEALERSHIP STILL NO WORK DONE BUT CONFIRMED PROBLEM WITH ABS BRAKES WOULD NOT REPAIR. CONTACTED CHRYSLERFOR HELP DEALERSHIP LIED STATING UNABLE TO RECREATE EITHER PROBLEM. CHRYSLER NOT HELPING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191666May 24, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE IS MAKING A LOUD NOISE. WHEN SHE MAKES A TURN, THE STEERING WHEEL FAILS TO RETURN AUTOMATICALLY AND SHE MUST PULL HARD TO GET IT BACK IN POSITION. THE CONTACT STATED THAT THERE IS A RECALL ON HER VEHICLE, HOWEVER, THE DEALER STATED THAT HER VEHICLE WAS EXCLUDED. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189969May 7, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:SHOES/LININGS
FRONT LEFT BRAKE CALIPER LOCKED DURING RUSH HOUR LEAVING WASHINGTON, DC ON A FRIDAY EVENING. THE DURANGO HAD 79,000 MILES ON IT. THE VEHICLE WAS PURCHASED FROM A DEALER'S LOT IN AUGUST 2006. ALL MAINTENANCE HAS BEEN KEPT UP ON THE VEHICLE. WE HAD TO REPLACE BOTH CALIPERS IN THE FRONT. ALSO, REPLACE BOTH BRAKE PADS AND SHOES. THE BRAKE SHOES WERE BRAND NEW. THEY WERE PLACED ON THE DURANGO A MONTH PRIOR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188389April 19, 2007
ENGINE AND ENGINE COOLING:ENGINE
2002 DODGE DURANGO...WHEN VEHICLE GETS HOT...MAINLY IN SUMMER DRIVING CONDITIONS...IT WILL GO TO A VERY LOW IDLE..ALMOST TO THE POINT OF STALLING...HAVE FOUND OUT THROUGH VEHICLE REPAIRMAN THAT THE MANIFOLD HEAT SENSOR IS TOO CLOSE TO THE ACTUAL MANIFOLD AND THUS IT DOES ITS JOB...SLOWS THE ENGINE IDLE DOWN...IN OTHER WORDS THINKS THE ENGINE IS HOTTER THAN IT REALLY IS...THERE IS A AFTERMARKET KIT..COST 300 DOLLARS OR SO TO CORRECT THIS...CHRYSLER CORP WILL NOT REPAIR THIS...IT IS A DESIGN DEFECT AND SHOULD BE TAKEN CARE OF BY CHRYSLER...NOT BY THE VEHICLE OWNER...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187079April 5, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
TL*THE CONTACT OWNS A 2002 DODGE DURANGO RT. THE VEHICLE OVERHEATEDV AND THE WINDOWS HAD ZERO VISIBILITY. THE CHECK ENGINE AND CHECK GAUGES INDICATORS ILLUMINATED. THE CURRENT AND FAILURE MILEAGE WERE 130,000. THE CONTACT HAS REPAIR INVOICES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185760March 21, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
TL* - THE CONTACT OWNS A 2002 DODGE DURANGO. THE VEHICLE OVERHEATS AND THE HEATER BLOWS OUT COLD AIR. THE DEALER HAD REPLACED THE THERMOSTAT TWICE AND THE RADIATOR CAP. THE CHECK ENGINE, ABS LIGHT AND CHECK GAUGES LIGHT HAVE TURNED ON. THE FAILURE MILEAGE WAS 70,000. THE CONTACT HAS REPAIR INVOICES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185475March 19, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
OCCASIONALLY UNDER NORMAL OR SLIGHTLY HEAVY BREAKING THE ANTI-LOCK BREAK SYSTEM WILL KICK IN WITH A NOTICEABLY LONG PAUSE BETWEEN BREAKING AND ROLLING. THIS CAUSES OUR DURANGO TO TAKE LONGER TO STOP THAN NORMAL. I HAVE HAD A COUPLE INSTANCES WHERE I STOPPED TOO CLOSE TO THE CAR IN FRONT OF ME OR TOO CLOSE TO THE CROSS WALK BECAUSE THE VEHICLE'S BREAKING SYSTEM FAILED. MY WIFE REAR ENDED ANOTHER VEHICLE WHEN THE DURANGO WOULD NOT STOP SOON ENOUGH BECAUSE OF THIS PROBLEM.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10181692February 5, 2007
ELECTRICAL SYSTEM
TL*- THE CONTACT STATED THAT ON 07/08/05 THE 2002 DODGE DURANGO SPORT CAUGHT ON FIRE IN THE MIDDLE OF THE NIGHT WHILE PARKED IN THE GARAGE. THE FIRE WAS CAUSED BY THE UNUSED WIRE CONNECTOR AS MENTIONED IN RECALL CAMPAIGN# 06V339000 WHICH STATED THAT ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH FRONT BENCH SEATS ONLY, IF FLUID WAS SPILLED FROM THE FLOOR MOUNTED CUP HOLDER AN UNUSED CONSOLE POWER OUTLET CONNECTOR LOCATED UNDER THE SEAT MAY BECOME CONTAMINATED. THE CONTACT RECEIVED A RECALL LETTER IN 11/06 FOR THE SAME PROBLEM THAT CAUSED THE FIRE. THE CONTACT CALLED THE MANUFACTURER ,AND WAS TOLD THAT SHE WOULD HAVE TO GO THROUGH THE INSURANCE INSURANCE COMPANY FOR REIMBURSEMENT BECAUSE THE VEHICLE WAS REPAIRED BY SOMEONE ELSE OTHER THAN A DODGE DEALERSHIP. THE CONTACT STATED THAT THE REPAIRS DONE ON THE VEHICLE SHOWED THAT THE VEHICLE CAUGHT FIRE DUE TO THE WIRE CONNECTOR. THE CONTACT FELT THAT THE MANUFACTURER HANDLED THIS MATTER UNPROFESSIONAL, AND FELT THEY SHOULD GIVE HER SOME TYPE OF REIMBURSEMENT. THE RECALL CAME TOO LATE, AND THE MANUFACTURER SHOULD BE RESPONSIBLE FOR THE CONTACTS LOSS. *AK THE CONSUMER STATED THE POINT OF ORIGIN OF THE FIRE SEEMED TO HAVE STARTED AT THE PLUG FOR A POWER SEAT OR HEATED SEAT. THE CONTACT HAS PROVIDED THE INVOICE FOR THE REPAIRS AND PICTURES OF THE FIRE. UPDATE 4/25/07 *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10176998December 26, 2006
AIR BAGS:FRONTAL
AIR BAGS DID NOT DEPLOY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175548December 8, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, ELECTRICAL SYSTEM
DODGE DURANGO JUST STOPS RUNNING AT RANDOM TIMES. THIS OCCURS AT SPEEDS OF 10-60 MPH OR EVEN WHEN THE CAR IS BEING STARTED. THE ODOMETER BLINKS AND READS NO BUS. THERE ARE NUMEROUS REPORTS OF THIS ON DODGE INTERNET FORUMS. THE POWERTRAIN CONTROL MODULE AND/OR CRANKSHAFT SENSORS END UP BEING REPLACED, BUT THE PROBLEM IS HARD TO DIAGNOSE AND DANGEROUS BECAUSE IT OCCURS WITHOUT WARNING AND WHILE DRIVING. WITH SO MANY REPORTS ON 1999-2002 DODGE DURANGOS HAVING THIS PROBLEM (SEARCH DURANGO PCM "NO BUS") SOMETHING MUST BE DEFECTIVE. MY DURANGO BEGAN DOING THIS ABOUT A MONTH AGO AND THE DEALER DOESN'T SEE ANYTHING WRONG. I WAS MILDLY INJURED DURING ONE OF THE FAILURES, WHEN MY DURANGO 'SHUT OFF' WHILE I WAS COMING DOWN A HIGHWAY RAMP AND I BUMPED MY HEAD AGAINST THE DRIVER SIDE WINDOW WHILE TRYING TO STABILIZE THE CAR, WHICH SUDDENLY AND WITHOUT WARNING HAD NO POWERTRAIN CONTROL. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10175244December 5, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, ENGINE AND ENGINE COOLING
2002 DODGE DURANGO. CAR ENGINE "SURGES" WHEN STARTING TO DRIVE, THEN RETURNS TO NORMAL AFTER A FEW HUNDRED YARDS. OCCURS AT SPEEDS OF 10-20 MPH. REPORTED TO DEALER. DEALER UNABLE TO REPRODUCE PROBLEM. OCCURS RANDOMLY, BUT ABOUT 1-2 A MONTH. CAR ALSO STOPS AND WILL NOT RESTART. RECURS RANDOMLY AND WITHOUT WARNING. LOCAL MECHANIC FEELS PROBLEM COULD BE POWERTRAIN CONTROL MODULE RELATED. OCCURS AT SPEEDS OF 0-60 MPH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175080December 4, 2006
ELECTRICAL SYSTEM
CENTRAL TIMER MODULE FAILED UNEXPECTEDLY AT NIGHT, CAUSING HEADLIGHTS, TAILLIGHTS, SECURITY INDICATOR AND HORN TO ACTIVATE INTERMITTENTLY WHILE DRIVING. VEHICLE UNSAFE TO OPERATE IN THIS CONDITION. OUT OF WARRANTY, DEALER CHARGES $421.00 TO FIX. THIS FOLLOWS SEVERAL IN-WARRANTY ELECTRICAL REPAIRS - REMOTE LOCKING MECHANISM, REAR AXLE SPEED SENSOR AND POWERTRAIN CONTROL MODULE. DEFECT COULD EASILY CAUSE A WRECK AND POSES A SAFETY HAZARD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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