Dodge Durango Complaints (2001)

665 consumer complaints on file.

#10220747March 11, 2008
EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE, INTERIOR LIGHTING, LATCHES/LOCKS/LINKAGES
MY 2001 DODGE DURANGO STARTED HAVING PROBLEMS WITH INTERIOR LIGHTS, DASH LIGHTS, INTERMITTENT WIPERS, DOOR LOCKS NOT OPERATING, THE 4-WHEEL DRIVE LIGHT ON, AND HEADLIGHTS NOT WORKING. CHECKED ALL FUSES AND ALL WERE GOOD. DISCONNECTED/RECONNECTED BATTERY AND ALL RETURNED TO NORMAL. TWO DAYS LATER, WHILE MY 16 Y/O SON WAS DRIVING THE VEHICLE, THE INTERIOR AND DASH LIGHTS (LATER TO LEARN THE HEADLIGHTS) WERE FLICKERING ON AND OFF. I TOOK IT FOR A TEST RIDE AND ALL SEEMED NORMAL FOR FIRST FEW MILES, WHEN SUDDENLY THE DASH LIGHTS AND HEADLIGHTS STARTED TO FLICKER RAPIDLY. A FEW SECONDS LATER THE HEADLIGHTS WENT OUT COMPLETELY FOR APPROXIMATELY 5-7 SECONDS AND CAME BACK ON. THE HEADLIGHTS WENT OUT AGAIN AS I WAS PULLING OFF THE ROAD FOR APPROXIMATELY 7-10 SECONDS WITH INTERMITTENT INTERIOR DASH LIGHTS FLICKERING. I TURNED THE VEHICLE OFF, REMOVED THE NEGATIVE BATTERY TERMINAL FOR APPROXIMATELY 3 MINUTES AND AGAIN ALL RETURNED TO "NORMAL". THIS 'DEFECT' IS WELL KNOWN ON THE INTERNET WITH THE CAUSE BEING THE CENTRAL TIMER MODULE (CTM) AND ALL LOCAL DODGE DEALERS I CONTACTED ARE WELL AWARE OF THE CAUSE AND THE FIX (AVG. COST FROM LOCAL DEALERS $690.00) YET THERE IS NO RECALL FOR THIS ANOMALY. WHY? HEADLIGHTS TURNING OFF WHILE DRIVING'AM I THE ONLY PERSON WHO SEES A SAFETY PROBLEM HERE? ALSO, ACCORDING TO THE PEOPLE AT CHRYSLER'S 1-800 CUSTOMER SERVICE CENTER, THIS IS ONLY AFFECTING A SMALL NUMBER OF VEHICLES. SO WHAT. MY THOUGHTS ARE: ONE VEHICLE IS ENOUGH, AND IF THIS IS REALLY A TRUE STATEMENT FROM CHRYSLER, IT SHOULDN'T COST THE CORPORATION THAT MUCH TO FIX THOSE 'FEW' VEHICLES. MY CONCERN CONTINUES WITH THE BELIEF THAT BOTH CHRYSLER AND THE NHTSA KNOW ABOUT THIS FAILURE - WHICH IS OBVIOUSLY A SAFETY ISSUE - AND NEITHER HAVE TAKEN ANY POSITIVE ACTION FOR AN IMMEDIATE RECALL. THIS SITUATION ALSO LEAVES ME WITH ONE HAUNTING QUESTION: DOES IT REALLY TAKE A DEATH BEFORE ANYONE TAKES ACTION??? BTW: WHAT DOES THE 'S' IN NHTSA STAND FOR AGAIN? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220373March 7, 2008
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
TL*THE CONTACT OWNS A 2001 DODGE DURANGO. THE CONTACT RECEIVED A RECALL NOTICE IN MARCH OF 2007 FOR THE FRONT BALL JOINTS. SHE IMMEDIATELY HAD THE VEHICLE REPAIRED. WHEN SHE TOOK HER VEHICLE TO THE DEALER FOR AN ALIGNMENT, THEY STATED THAT THE UPPER AND LOWER BALL JOINTS (WHICH WERE REPAIRED LESS THAN A YEAR AGO UNDER RECALL) NEEDED TO BE REPAIRED AGAIN. SHE FEELS THAT HER VEHICLE WAS REPAIRED WITH THE SAME DEFECTED COMPONENT. THE VEHICLE WAS REPAIRED. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 126,000 AND FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219558February 28, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2001 DODGE DURANGO. THE CONTACT NOTICED SMOKE RISING FROM UNDER THE DASHBOARD BEFORE IT CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS INSPECTED BY A CHRYSLER INVESTIGATOR, BUT THEY WOULD NOT DISCLOSE THE CAUSE OF THE FIRE. THE INTERIOR OF THE VEHICLE SUSTAINED DAMAGE. THERE WERE NO INJURIES. THE CURRENT AND FAILURE MILEAGES WERE 74,750.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10216954February 5, 2008
STEERING:COLUMN, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHEN I BOUGHT THE TRUCK I PUT ON A NEW SET OF TIRES AND HAD THE ALIGNMENT DONE AT A FIRE STONE ON 8/16-21/2008. THE FIRE STONE TOLD ME MY BALL JOINTS WERE GOING OUT. AND THEY SAID THE GOOD NEWS IS THAT THEY ARE UNDER RECALL. I TOOK IT TO THE DEALER THEY LOOKED UP THE VIN. # AND CHARGED ME LITTLE OVER $60.00. IN THE END THEY TOLD ME THAT THE SERVICE WAS DONE ALREADY AND TOLD ME THE MILES THAT IT WAS DONE AT. AT THAT TIME I STILL HAD 20,000 MILES TO GO BEFORE I HIT THAT AMOUNT. THE SHOP MANAGER TOLD ME THAT "SOMEONE MUST HAVE PUT THE WRONG MILES IN BECAUSE WE CHECK IT AND THERE DONE THAT IS WHY WE ARE CHARGING YOU A FEE. SO I WENT TO ANOTHER DEALER AND ASKED THEM. THEY LOOKED UP THE VIN.# AND SAID "THIS SERVICE HAS ALREADY BEEN DONE AND IF THEY TAKE IT IN IT WILL JUST COST ME ANOTHER $60.00." I CONTACTED CHRYSLER AND TOLD THEM MY STORY AND ASKED THEM ABOUT ALL THE WEAR AND TEAR THAT THESE BAD BALL JOINTS ARE CAUSING. THEY SAID THAT THE SERVICE WAS DONE AND THERE IS NOTHING THAT THEY CAN DO. 1YEAR LATER AND 1 SET OF TIRES, ON 5/20/07 I LOOKED MYSELF UNDER THE TRUCK AND LOOKED FOR WHAT THE FIRE STONE MANAGER TOLD ME TO LOOK AT. JUST TO FIND THAT THE SERVICE HAD NEVER BEEN DONE. THE REASON I DID THIS, BECAUSE FIRE STONE WOULD NOT REPLACE THE TIRES DUE TOO POOR UPKEEP. I HAD MOVED TO PINEVILLE LA WHEN ALL THIS TOOK PLACE. I WENT IN TO A DEALER THERE AND TOLD THEM MY STORY AND ASKED IF THEY WOULD LOOK AT THE PICTURES THAT I TOOK. THEY SAID YES AND THEY SAID THE SERVICE HAD NOT BEEN DONE ,SO THE CHECK INTO IT AND THE DEALER (WEST SIDE IN ILLINOIS HAD IT IN THE COMPUTER AS DONE ON THERE SITE.) THEY PUT IN THE WRONG VIN# . THE DEALER IN LA DID THE RECALL, BUT I AM OUT $60.00 , 1 SET OF TIRES, COST AND WORK OF THE LOWER BALL JOINTS (DUE TO UPPER BALL JOINTS GOING OUT) AND ALL THAT TIME RUNNING AROUND. WHAT SHOULD I DO ? A LAWYER COST TOO MUCH! AND NOW I HAVE THE RECALL ON THE STEERING COLUMN GEAR SHIFT BLOCKER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215668January 22, 2008
SEAT BELTS, SEATS:MID/REAR ASSEMBLY
TL*THE CONTACT OWNS A 2001 DODGE DURANGO. THE MIDDLE ROW DRIVER AND PASSENGER SIDE SEAT BELT HARNESS IS MALFUNCTIONING. THE LATCH OPENS ON ITS OWN WHEN THOSE SEATS ARE OCCUPIED. THE DEALER STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE CURRENT MILEAGE WAS 100,946 AND FAILURE MILEAGE WAS 99,000. UPDATED 10-08-08 *BF UPDATED 10/08/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215676January 22, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
TL*THE CONTACT OWNS A 2001 DODGE DURANGO. THE GEAR SHIFTER WILL SHIFT AUTOMATICALLY WITHOUT THE BRAKE PEDAL BEING DEPRESSED. THE FAILURE OCCURRED IMMEDIATELY AFTER THE VEHICLE WAS REPAIRED FOR NHTSA CAMPAIGN ID NUMBER 07V555000 (POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT) AND CHRYSLER RECALL NUMBER G28. THE DEALER AND MANUFACTURER STATED THAT NOTHING COULD BE DONE AND ADVISED HER TO CALL NHTSA. THE FAILURE AND CURRENT MILEAGES WERE 148,000. UPDATED 02/14/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214647January 13, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE RECENTLY BEEN HAVING TROUBLE WITH MY TRANSMISSION SLIPPING. I WILL STEP ON THE GAS AND IT REVS UP TO HIGH RPM BEFORE ENGAGING THE NEXT GEAR. IF THAT DOESN'T WORK, I JUST HAVE TO LIMP ALONG UNTIL IT DECIDES TO AUTOMATICALLY SHIFT WHICH COULD BE WITHIN A FEW MINUTES OR LONGER. I'VE HAD THE TRANSMISSION REPLACED, BUT THE PROBLEM STILL PERSISTS. MY MECHANIC IS AT A LOSS AT WHAT IT COULD POSSIBLY BE. THIS PROBLEM (AND HIM WORKING ON IT) HAS LASTED MANY MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213483January 2, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
WE HAVE HAD INTERMITTENT ELECTRICAL PROBLEMS IN THE DASHBOARD OF OUR 2001 DURANGO, ESPECIALLY WHEN COLD. DEVICES STOP WORKING AT RANDOM WHILE DRIVING, SUCH AS RADIO, TURN SIGNALS, HEATER FAN, ETC. TURNING CAR OFF AND BACK ON SEEMS TO "RESET" THE SYSTEM AND RESTORE ELECTRICAL FUNCTION, BUT LOSS OF TURN SIGNALS WHILE DRIVING IS DANGEROUS, AND WHO KNOWS WHAT OTHER COMPONENTS WILL FAIL? WE HAVE HEARD THIS COMPLAINT FROM OTHER DODGE OWNERS. DEALERS ARE UNAWARE AND CANNOT DIAGNOSE THE PROBLEM.*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212128December 17, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2001 DODGE DURANGO. THE HEADLIGHTS, WIPERS, AND POWER DOOR LOCKS MALFUNCTIONED INTERMITTENTLY. AFTER THE VEHICLE WAS TURNED OFF AND RESTARTED, THE HEADLIGHTS, WIPERS AND POWER DOOR LOCKS WOULD FUNCTION PROPERLY; HOWEVER, THE INTERIOR LIGHTS WOULD FLICKER. THE DEALER STATED THAT THE CENTRAL TIMER MODULE NEEDED TO BE REPLACED. NO REPAIRS WERE MADE. THE CURRENT AND FAILURE MILEAGES WERE 87,000. UPDATED 03/05/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208557November 9, 2007
ELECTRICAL SYSTEM
MY 2001 DODGE DURANGO HEADLIGHTS, TAILLIGHTS, AND DASH LIGHTS BLINK INTERMITTENTLY AND THE DEALER DOES NOT ADMIT THERE IS A PROBLEM, BUT AFTER RESEARCHING ONLINE FOUND OTHER OWNERS COMPLAINING ABOUT THE SAME PROBLEM. IS THIS NOT A DANGEROUS SITUATION FOR DRIVERS WHO MAY NEED THEIR LIGHTS TO WORK DEPENDABLY? HOW DOES ONE GET THE MANUFACTURER TO INVESTIGATE THIS SITUATION? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205748October 15, 2007
VEHICLE SPEED CONTROL:CRUISE CONTROL
THE CRUISE CONTROL IN MY 2001 DODGE DURANGO ACCELERATES AND BRAKES CONSTANTLY. SINCE IT IS OUT OF WARRANTY, I WILL HAVE TO PAY FOR REPAIRS SINCE THERE WAS NOT A RECALL THAT I AM AWARE OF. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204611October 1, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2001 DURANGO. I HAVE ALWAYS BEEN UP TO DATE WITH TUNEUPS AND FLUID CHANGES. WITHIN THE PAST FEW MONTHS I'VE BEEN HAVING TRANSMISSION TROUBLE. MORE AND MORE IT HAS BEEN SLIPPING. I'M AFRAID I'M HEADING FOR A LARGE REPAIR BILL. DID I MENTION IT HAS ONLY 63000 MILES ON IT. I'M DUMPING IT BEFORE IT GETS ANY WORSE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204146September 26, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE ABS AND PARKING BRAKE LIGHTS ON THE CONTROL PANEL STAY ON AFTER STARTING THE VEHICLE. I HAVE BEEN TOLD THE ABS CONTROL MODULE NEEDS TO BE REPLACED AND THAT IF NOT THE BRAKES HYDRAULICS COULD BRAKE AND CAUSE BRAKE FAILURE. THIS IS NOT A COMMON REPAIR AND SHOULD BE LOOKED INTO AS A RECALL FOR BRAKE FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202972September 14, 2007
ELECTRICAL SYSTEM:WIRING
DEALER HAS FAILED TO REPAIR UNUSED WIRING CONNECTOR ON RECALL. IT HAS BEEN AT LEAST THREE MONTHS THAT THE DEALER SAID IT ORDERED PART AND IT NEVER CAME IN. I HAVE NOT BEEN CONTACTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202497September 11, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, SEATS
TL*THE CONTACT OWNS A 2001 DODGE DURANGO. WHILE DRIVING 50 MPH, THE DRIVER SIDE FRONT WINDOW WOULD NOT ROLL UP. THE MECHANIC STATED THAT THE WINDOW WAS OFF TRACK AND HE REPLACED THE TRACKING. THE FAILURE HAS OCCURRED THREE TIMES. THE CONTACT STATED THAT THE DRIVER SIDE FRONT SEAT WOULD NOT LOCK WHEN THE VEHICLE STOPPED. THE DEALER STATED THAT THE DRIVER'S SEAT TRACKING FAILED. AS OF SEPTEMBER 11, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE VIN, ENGINE SIZE, AND NUMBER OF CYLINDERS WERE UNAVAILABLE. THE FAILURE MILEAGE WAS 100,000 AND CURRENT MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202462September 10, 2007
VEHICLE SPEED CONTROL
VERY FRUSTRATING INTERMITTENT PROBLEM WITH RPM FLUCTUATING UP AND DOWN WHEN I HAVE NOT, AND I REPEAT NOT, MOVED MY FOOT DOWN ONTO THE ACCELERATOR. HAPPENS MORE OFTEN WHEN CRUISE CONTROL IS IN USE. SERVICE ENGINE LIGHT COMES ON THEN DISAPPEARS. VERY SCARY, HAVE ALMOST CRASHED A FEW TIMES WHEN VEHICLE ACCELERATES RAPIDLY. WORST THING IS THE PROBLEM CAN'T ALWAYS BE REPRODUCED FOR ANYONE TO BELIEVE ME!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199616August 15, 2007
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:WHEEL BEARING
MY VEHICLE IS 6 YEARS OLD, ABOUT 2 MONTHS AGO I NOTICED MY CAR BEGAN VIBRATING REALLY BADLY AND MY TIRES WERE WEARING FLAT ON THE DRIVERS SIDE. I TOOK MY DURANGO TO THE 76 SERVICE STATION AND THEY INSPECTED MY VEHICLE AND I WAS TOLD THAT MY RIGHT FRONT WHEEL BEARING WAS WORN, MY FRONT BALL JOINTS WERE WORN AND THE SWAY BAR BUSHINGS WERE WORN VERY BADLY AS WELL AS THE UPPER CONTROL ARMS WERE BAD. I HAVE ONLY SEEN RECALLS ON THE VEHICLES WITH 4X4 BUT I THINK THE 4X2 MODELS NEED TO ALSO BE INSPECTED. THIS IS NOT NORMAL WEAR FOR A VEHICLE ONLY BEING 6 YEARS OLD AND DRIVEN ONLY 14,280 A YEAR. I CANT AFFORD TO PAY THE 1500 DOLLARS THAT WAS QUOTED TO HAVE IT FIXED, SO NOW IT SITS UNLESS IT HAS TO BE USED, BECAUSE I AM AFRAID THAT MY FRONT TIRE IS GOING TO FALL OFF. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197483July 25, 2007
POWER TRAIN:DRIVELINE:DRIVESHAFT, AIR BAGS
TL*THE CONTACT OWNS A 2001 DODGE DURANGO. WHILE DRIVING 45 MPH, THE CONTACT HEARD A THUMPING NOISE. THE VEHICLE VEERED TO THE RIGHT AND ROLLED OVER. THE CONTACT FELT THAT THE CAUSE OF CRASH WAS THE DRIVE SHAFT. THE VEHICLE WAS DESTROYED. THE DRIVER SUSTAINED SERIOUS INJURIES. A POLICE REPORT WAS FILED. THE MANUFACTURER AND DEALER HAVE NOT INSPECTED THE VEHICLE TO DETERMINE THE CAUSE OF FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 115,000. THE CONSUMER STATED THE AIR BAGS DID NOT DEPLOY. UPDATED 09/11/07 *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10195902July 6, 2007
ENGINE AND ENGINE COOLING:ENGINE
2001 DODGE DURANGO CHECK GAUGE AND OIL LIGHT CAME ON WHEN RIDING ON THE HIGHWAY DUE TO FAULTY OIL PUMP. **CW THE CONSUMER STATED THE ENGINE WAS TICKING AND MAKING A LOUD NOISE. THE CONSUMER STATED THAT BECAUSE THE PROBLEM WAS NOT DETECTED WHEN SHE FIRST TOOK THE VEHICLE TO THE DEALER, IT NOW NEEDS A NEW ENGINE. THE CONSUMER WAS INFORMED THE PROBLEM WAS FIXED, HOWEVER IN MAY 2007, THE CONSUMER NOTICED THE IDLE WAS OFF AND WHEN THE CONSUMER WOULD COME TO A STOP, THE VEHICLE WOULD NOT IDLE DOWN. WHEN THE CONSUMER APPLIED THE ACCELERATOR THERE WAS A NOISE COMING FROM THE TRANSMISSION. THE CONSUMER WAS TOLD THERE WAS NOTHING WRONG WITH THE VEHICLE, HOWEVER WHEN THE VEHICLE WAS RETURNED TO HER, SHE NOTICED THE IDLE WAS FIXED. THE VEHICLE HAS BEEN TO THE DEALER ON 4 SEPARATED OCCASIONS FOR ENGINE RELATED ISSUES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191178May 18, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2001 DODGE DURANGO. THE CONTACT STATED THAT THE HORN WORKS INTERMITTENTLY AND THE HEADLIGHTS FAILED. WHILE DRIVING APPROXIMATELY 60 MPH IN DRY CONDITIONS, THE VEHICLE STALLED. THE VEHICLE IS EXPERIENCING ELECTRICAL FAILURE THAT CAUSES ALL OF THE ELECTRICAL COMPONENTS TO INDICATE INCORRECT INFORMATION. PRESENTLY, THE DEALER IS UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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