Dodge Durango Complaints (2021)

196 consumer complaints on file.

#11585692April 28, 2024
EXTERIOR LIGHTING
The driver's side Daytime Running Lights (DRL) no longer operate. It is available for inspection. DRL have become a regular safety feature to improve visibility in daylight hours. I have not taken it to a dealer, as I do not want to be charged hundreds of dollars in "labor" for them to tell me it doesn't work. I have done research online in Forums and on YouTube, and have confirmed that there are numerous people with the same year, make and model who's driver's side DRL have stopped working just before or just after the 36,000/3 years. For example, my car has 46,000 miles on it when the DRL stopped working. Other's on the Forums who have had their vehicle inspected by the dealerships have confirmed that the entire light assembly needs to be replaced, at a cost of $1300, not including labor. There were no warning lamps or indications that the light went out, I saw my reflection in another car that was in front of me. There is no reason for an LED DRL to go bad after less than years and/or 46,000 miles and the owner then expected to buy a replacement part that costs $1300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585208April 25, 2024
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
April del 2022 manegava a velocidad mínima y kise frenar y no agarro bien los frenos y terminé pegándole a una moto enfrente de mi
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11582282April 11, 2024
UNKNOWN OR OTHER
SOS Emergency notification service does not work. Unable to call or be located if an accident or emergency occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578160March 18, 2024
FUEL/PROPULSION SYSTEM, ENGINE
The component I am referring to is the fuel pump and fuel sending unit. The vehicle has starting issues, when starting it gives about 30 seconds of continues cranking before starting. Sometimes the vehicle will go through that cycle—unable to turn off at any point and eventually quit on its own. The only way to be replicated is roughly after being idle for 30 minutes- and then having the car turned off and on again. Or by happening randomly-at a stop light with the auto start feature turned on. This provides a hazard as there is moving traffic and the car can stall or not start in time. The vehicle is currently at the dodge dealership getting repaired however there are multiple complaints about this happening on many website forums. Unknown if the issues was reproduced by dealer, however they ran a test and determined the fuel pump was running lower than the specified PSI as per the manufacturer—but I never got the true reading. Unknown if the dealership went into detailed inspection of fuel pump. There are no warning lamp signs or any codes sent through the OBD II monitor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570955February 9, 2024
EXTERIOR LIGHTING
The liftgate light assembly (racetrack light) has defective gaskets which have allowed water to enter the assembly. The light now has a short resulting from the water and randomly flashes or goes out. This is troubling when following the vehicle as you cannot tell if it is a brake light coming on, hazards, or what the purpose of the random flashing light is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569121January 31, 2024
EXTERIOR LIGHTING
Water intrusion into the rear taillights causing LED assembly to burn out. This potentially renders the vehicle not visible to other drivers at night time without running lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562011December 27, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
Forward collision service warning came on me vehicle when there was nothing near my car and the weather was only slight rain. Why hasn’t this issue been a recall when I’ve read dozens of other complaints for this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557760November 30, 2023
STRUCTURE
The contact owns a 2021 Dodge Durango. The contact stated that while driving at an undisclosed speed, he smelled a gasoline odor in the interior of the vehicle. As a result, the contact started to feel physically ill, potentially compromising his health. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V115000 (Structure), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557257November 28, 2023
AIR BAGS
The contact owns a 2021 Dodge Durango. The contact stated that while her mother was driving approximately 20 MPH, the vehicle crashed into another vehicle that had slammed on its brakes. The contact stated that the proceeding vehicle then crashed into the rear of another vehicle. The contact stated that her mother was involved in a four-car pileup. The air bags did not deploy. A Police report was filed. The vehicle was towed to a lot. The contact's mother sustained arm and neck inquires. Medical attention was needed. The contact's mother received medical attention. The manufacturer was not notified of the failure. The failure mileage was 57,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11557122November 27, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Headlight Assembly DLR failures
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555128November 14, 2023
ENGINE
On 11/4/2023 I turned off my Durango. 10 minutes later I turn it on and it makes a clicking noise and wouldn't turn over. After 10 attempts to start I let it rest for the evening. The following day 11/5/2023 I try to restart and it stalled. After 5 more attempts the vehicle stalled after 10 Seconds each time. 11/6/2023 I contacted my insurance company to have my vehicle towed because it wasn't drivable to the local dodge dealership. After 4 days they diagnosed the problem as an Egr valve. They contacted other dealerships to purchase one and there wasn't any available. They also said that the part is on back order with no date for the future. Prior to the Durango refusing to start there was no warning lights on. The vehicle died in my relatives yard thankfully and not during operation otherwise it could have been fatal. The problem has been confirmed by the local dodge dealership and is available at that location for inspection. I have no documentation yet as it's still sitting at the dealership waiting for the back ordered part to magically arrive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551987October 26, 2023
EXTERIOR LIGHTING
The driver side DRL has gone out. Passenger DRL is working perfect. Looked at dodge forums to see if others are having the same problem and there is MANY of the same complaints!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551072October 20, 2023
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2021 Dodge Durango. The contact stated that the vehicle was equipped with two-piece lug nuts. The contact stated that he had been working on the vehicle changing the tire and damaged the lug nuts causing lug nuts to bulge. The contact stated that he was concerned about removing the damaged lug nuts for fear of stripping the thread on the bolts. The contact stated he contacted a local dealer, the manufacturer, and the manufacturer of the lug nuts and was informed that there would be no assistance. The vehicle had not been repaired. The failure mileage was approximately 30,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542154September 1, 2023
STEERING, BACK OVER PREVENTION: WARNINGS
Before we bought the vehicle we were questioned the steering to get fixed because they stated it was so so alignment issue. But after we purchased within a year we have to get the steering fixed multiple times. Dealership Capricorn that's it was just a loose bolt. This causes a stream safety concerns because there are times where we can't steer correctly or if the steering wheel is straight. The vehicle drifts to the right. Try to take it back another time. Was told by dealership that was a cosmetic issue and is no longer covered on the warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541918August 31, 2023
WHEELS
The Durango Hydroplaned and after I inspected the tires I noticed very bad wear patterns on the front tires at 17,500 miles both the inside treads on the front tires are completely worn off. I brought the car to the dealer and they confirmed the durangos alignment is out causing the tires to wear. They inspected the back tires and those were worn as well I feel like there is some type of manufacture defect and assembly defect causing the tires to wear prematurely. The pireeli tires have a UTQG: 500 A A rating that should wear to about 50K miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535531July 31, 2023
STRUCTURE
The contact owns a 2021 Dodge Durango. The contact stated while driving approximately 55-60 MPH, the rear spoiler detached and struck the rear windshield. The contact pulled over and located the part. The contact received notification of NHTSA Campaign Number: 23V115000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 49,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532793July 17, 2023
STRUCTURE:BODY
I have an open safety recall on my 2021 Dodge Durango R/T. Upon receiving the paperwork in the mail I brought my car to a dealer to get it assessed. During that appointment, it was decided that I did need the recall part to be ordered and replaced. The dealer sent me on my way. I called back today to get an idea of when this would be performed and unfortunately, they said Chrysler did not have any parts available and that my part had effectively no ETA on it. I called Chrysler Customer Care to see what they could do in helping me locate the part. The service person on the other end of the phone told me that the car was safe to drive and there was absolutely NOTHING they could do for me and that I would have to wait. I then informed the service person I used to be a manager of a parts department for the CDJR brand and asked about the program that Chrylser has to expedite parts for customers. I have first-hand experience dealing with the expedition team and they always pulled through when I had my customers call in the past (less than a year ago). They would be able to acquire a part that had no ETA and get it to me usually within a week which was incredible for the safety needs of (at the time) our customers. The service person then informed me they had no idea and reiterated that there is nothing they can do and the vehicle is safe to drive. I need to put this complaint in because I have an open safety recall on my vehicle and the company that owns the recall and the part can not give me any estimation of when it will be taken care of and it is to be taken care of in a reasonable amount of time. I don't know who defines what reasonable is but having no estimate at all is certainly not justifiable. This recall is holding back business and personal driving because we as customers do not feel safe driving these long distances knowing that our vehicle could kill us or someone else due to this part flying off of our car and causing an accident with little to no warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530778July 6, 2023
POWER TRAIN
Transmission cooling lines rub frame of vehicle causing lost in coolant.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527300June 15, 2023
ELECTRICAL SYSTEM
An error pop up occurs frequently which blocks the screen (including the backup camera view) until cleared. The error message says “Uconnect Box requires service. Please visit an authorized dealer” This pop up occurs at random and can happen several times in a row. The spontaneity of the error means it can suddenly cover the backup camera view as you are backing up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517615April 18, 2023
STEERING
The contact owns a 2021 Dodge Durango. The contact stated while driving 63 MPH, the power steering assist warning light illuminated, and the steering wheel became firm. The contact was able to pull over on the side of the road. The vehicle was towed to the dealer and the dealer stated that no failure was found. The dealer suggested that the power steering control module software be updated. The vehicle was repaired but the failure persisted. The manufacturer was contacted, and the manufacturer approved the repair of the vehicle. The failure mileage was 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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