Dodge Durango Complaints (2013)

640 consumer complaints on file.

#11395935February 12, 2021
ELECTRICAL SYSTEM, POWER TRAIN
MIENTRAS ESTOY CONDUCIENDO (EN MOVIMIENTO) EL VEHCULO EN AWD AUTO CAMBIA A LOW RANGE, ENCIENDE LA LUZ AWD Y SE PONE PESADO, AL DAR REVERSA SE TRANCAN LAS GOMAS HACIENDO UN RUIDO FUERTE Y SE TORNA PESADA AL DAR CURVA Y AL CORRER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394962February 6, 2021
ENGINE
LIFTER AND CAMSHAFT FAILED ON 3.6 V6 ENGINES. HAS BECOME A VERY COMMON OCCURRENCE ON 2011-2015 DODGES THIS IS A VERY EXPENSIVE FIX AND ALSO POSES A SAFETY CONCERN IF ENGINE FAILS WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390051January 26, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
AFTER MY VEHICLE STALLED WHILE DRIVING AS STATED BY THE PRIOR RECALL, I HAVE HAD THE SAME PROBLEM AS THOUGH MY CAR WILL JUST STOP RUNNING AT ANY TIME. IT IS QUITE SCARY TO THINK THAT I AM DRIVING A 'FIXED' CAR AND AM EXPERIENCING THE SAME PROBLEMS AS BEFORE. MY CAR NOW UNLOCKS AND LOCKS AS WELL, WHICH IS A HUGE SAFETY CONCERN BECAUSE I CANNOT KEEP SAFELY ANY PERSONAL INFORMATION IN MY VEHICLE OR PREVENT IT FROM BEING BROKEN INTO. THE INTIAL RECALL REPAIR DID NOT FIX THE UNDERLYING PROBLEM. I AM WAITING FOR IT TO STALL OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387638January 12, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, SEAT BELTS
SINCE I PURCHASED THIS VEHICLE IN JANUARY 2020 11TH, IT DROVE LIKE IT HAD BAD GAS IN IT. IT WANTED TO GO WHEN I ACCELERATED BUT SLOW TO MOVE. I WAS NOT TOLD BY THE DEALER NOR GIVEN CAR FAX ABOUT THE RECALL AND THE DANGEROUS IT COULD POSE TO ME AND MY FAMILY. I HAD A LEAK, WHICH HAD TO DO WITH TRANSMISSION AND I REPAIRED IT OUT OF OUR OWN EXPENSES BC IT WASNT COVERED. IT ALSO STOPPED TURNING ON AS WELL. MY HUSBAND WAS VISITING HIS SISTER, AND IT CUT OFF WHILE COMING ONTO THE ON THE RAMP OF A LOCAL STREET. EXACTLY WHAT THE RECALL SAID AS NOTIFIED IN DECEMBER 2020 HAPPENED WHILE IN MOTION ON A BUSY ROAD. I AM THANKFUL IT WAS MY HUSBAND AND NOT ME AND MY THREE YOUNG CHILDREN. THAT DAY WAS JANUARY 1ST 2021, THE CAR WAS TOWED TO MY HOME, AAA ONLY ALLOWS ONE TOW. AND GATE OF DEALERSHIP WAS CLOSED. IT IS STILL THERE. AND I WAS TOLD IT WAS ON BACK ORDER THE PART AND WONT BE IN UNTIL FEBRUARY. I AM WITHOUT A LOANER AS WELL AS A RENT A CAR. UNFORTUNATELY THE DEALERSHIP IN MY HOME WONT HAVE THE PART UNTIL FEBUARY AND I ALREADY DROVE TO THE DEALER I PURCHASED FROM OVER 100 MILES AWAY 2X SINCE OUR PRUCHASE AND ITS NOT SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384617December 22, 2020
SEATS
THE FRONT DRIVER SIDE HEADREST DEPLOYED WHILE DRIVING DOWN THE ROAD AT 45MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377085November 30, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THAT WHILE DRIVING AT 35 MPH, THE CONTACT NOTICED THE VEHICLE WAS SMOKING. THE CONTACT TURNED OFF THE ROAD AND THE BATTERY LIGHT CAME ON. THE VEHICLE COMPLETELY SHUT OFF. THE CONTACT OPENED THE HOOD AND NOTICED THE ALTERNATOR WAS VERY HOT AND HAD MELTED. THE CONTACT SMELT BURNING ELECTRICAL WIRES COMING FROM THE ALTERNATOR. THE VEHICLE WAS TOWED TO THE DEALER (BUD CLARY MOSES LAKE CHRYSLER DODGE JEEP RAM 12174 N FRONTAGE RD E, MOSES LAKE, WA 98837 (509) 707-8358). THE VEHICLE WAS AT THE DEALER CURRENTLY UNREPAIRED AND AWAITING DIAGNOSIS. THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 132,000.*DT*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11376481November 26, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
MY DURANGO STARTED TO SPURTER AROUND 30 MPH AND AGAIN AT AROUND 50 MPH. IT ALSO SEEM TO NOT HAVE TO POWER TO GET THE DURANGO TO GET UP AND GO IT SEEM TO LAG AND NOT HAVE THE POWER. I AM NOT UNDERSTANDING WHY THERE IS NO REPLACEMENT FOR THE RECALL PARTS FOR THIS VEHICLE. BACK IN 2018 I HAD TO GET THE VEHICLE LOOKED AT AND THEY SAID THERE IS NO NEW PRODUCT TO REPLACE THE RECALL PART AND HERE WE ARE IN 2020 AND STILL DODGE HAS NOTHING TO REPLACE THE BAD PART WITH. I AM HAVING TO PURCHASE THE PART THAT IS NOT WORKING AND REPLACE IT WITH A NEW BAD PART. DODGE IT IS TIME TO GET IT TOGETHER AND FIX IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375841November 22, 2020
AIR BAGS
MY WIFE WAS INVOLVED IN A VERY SERIOUS ROLLOVER ACCIDENT THIS PAST WEEK (11/18) IN OUR 2013 DODGE DURANGO SUV. SHE WAS HIT IN THE REAR QUADRANT AND FLIPPED SEVERAL TIMES COMING TO A REST ON THE ROOF. WE HAVE 3 CHILDREN (WHO WERE LUCKILY NOT IN THE CAR AT THE TIME) WHO WOULD HAVE BEEN SEVERELY INJURED IF NOT KILLED IN THIS ACCIDENT AS NONE OF THE AIR BAGS DEPLOYED. THIS HAPPENED ON MERRITT PARKWAY IN CT*DT*AS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11374901November 16, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RICK HENDRICK JEEP CHRYSLER DODGE RAM FIAT DEALER (8333 RIVERS AVE, NORTH CHARLESTON, SC 29406) AND WAS INFORMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT WAS NOTIFIED OF AN INTERIM REPAIR FOR VEHICLES THAT HAD DIFFICULTY IN STARTING. THE CONTACT CONFIRMED THAT THE VEHICLE FAILED TO START IMMEDIATELY WHILE ATTEMPTING TO START THE VEHICLE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO FIND THE CAUSE FOR THE FAILURE. THE MECHANIC REPLACED THE THERMOSTAT, THERMOSTAT HOUSING, WATER PUMP, AND HEAD GASKET HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,734. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374669November 14, 2020
POWER TRAIN
THE CHECK ENGINE LIGHT CAME ON, AND IT WAS TAKEN TO THE DEALER A FEW DAYS LATER FOR SERVICE. I WAS TOLD THAT IT WAS CODE P0741: TORQUE CONVERTER CLUTCH CIRCUIT PERFORMANCE AND THAT IT WAS A CHRYSLER STAR CASE: S1321000013, WHICH MEANT THAT THE ONLY SOLUTION WAS TO REPLACE THE TRANSMISSION, AT A COST OF $5,000. THE VEHICLE HAD AN EXTENDED WARRANTY THAT RECENTLY EXPIRED, ONLY HAS AROUND 84,500 MILES AND HAS BEEN SERVICED REGULARLY. I CONTACTED CHRYSLER FOR FINANCIAL ASSISTANCE AS THIS ISSUE WAS NOT MY FAULT AND WAS DENIED. CALLED IN TWICE, WROTE A FORMAL LETTER OF COMPLAINT, AND SENT AN EMAIL TO CHRYSLER COMPLAINT DEPARTMENT. HAVE YET TO RECEIVE ANY RESPONSE BACK. VEHICLE IS NOT SAFE TO DRIVE AND CURRENTLY PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372685November 2, 2020
SEATS
THE DRIVER'S SIDE HEADREST SAFETY FEATURE DEPLOYED WHILE I WAS SITTING STATIONARY (PARKED) ON A CITY STREET. THE SAFETY FEATURE IS DESIGNED TO DEPLOY DURING A REAR END ACCIDENT TO PREVENT WHIPLASH. THE HEADREST BURST OPEN STRIKING ME IN THE BACK OF THE HEAD WITHOUT THERE BEING ANY REAR END COLLISION OR MOVEMENT OF THE VEHICLE. THERE WAS ALSO NO ONE SITTING IN THE BACK SEAT THAT COULD HAVE CAUSED THE HEADREST TO DEPLOY. I CONTACTED TWO DODGE DEALERSHIPS TO INQUIRE ABOUT RECALLS FOR THIS ISSUE. THE TWO DEALERSHIPS WERE UNAWARE OF ANY RECALLS OR ISSUES FOR MY VEHICLE. THE REPLACEMENT/REPAIR COST WOULD BE AT MY EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372387October 30, 2020
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING, THE BATTERY WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT THEN SAW SMOKE THAT SEEPED INTO THE CABIN AS HE BROUGHT THE VEHICLE TO A STOP IN A PARKING LOT. THE CONTACT ALSO SAW SMOKE COMING FOR UNDER THE HOOD WHERE THE ENGINE WAS LOCATED BUT DID NOT SEE ANY FLAMES. AAA TOWED THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DISCOVERED THAT THE BATTERY DEPLETED, ALTERNATOR WAS DEFECTIVE, POSITIVE TERMINAL WAS SHORTED DIRECTLY TO GROUND, TOTAL INTEGRATED MODULE AND POWER TRAIN CONTROL MODULE WERE BURNED. THE MECHANIC FOUND A SERVICE BULLETIN BUT IT DID NOT APPLY TO THE VEHICLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED BY THE INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS 145,618.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11372408October 30, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED WHILE ACCELERATING WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NET YET AVAILABLE. MCHUGH CHRYSLER DODGE JEEP RAM FIAT (3420 MAPLE AVE, ZANESVILLE, OH 43701, (740) 617-8407) WAS CONTACTED BY PHONE AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND THE CONTACT WAS PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11367084October 29, 2020
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED AND STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHCILE WAS TAKEN TO INGRAM PARK CHRYSLER JEEP DODGE RAM (7000 NORTHWEST LOOP 410, SAN ANTONIO, TX 78238, (210) 782-8470) AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER FOR AN INTERIM REPAIR HOWEVER, LOCAL DEALER WAS UNABLE TO ASSIST. THE FAILURE MILEAGE WAS 87,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366801October 28, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT ON SEVERAL OCCASIONS THE VEHICLE STALLED WHILE DRIVING. THERE WAS NO WARNING LIGHTS ILLUMINATED. THE VEHICLE COASTED TO THE SHOULDER AND WAS RESTARTED. THE CONTACT STATED THAT THE FAILURE HAD BECOME PROGRESSIVELY WORSE. THE VEHICLE WAS TAKEN TO CLEAR LAKE CHRYSLER JEEP DODGE RAM FIAT (15711 GULF FREEWAY, WEBSTER, TX 77598, (281) 481-1000) WHERE THE FUEL PUMP RELAY WAS REPLACED WITH A TEMPORARY FIX WHILE THE DEALER WAITED FOR THE PERMANENT FIX. THE FINAL FIX WAS STILL PENDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365445October 20, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BOYD CHRYSLER JEEP DODGE RAM OF SOUTH HILL (1123 E ATLANTIC ST, SOUTH HILL, VA 23970) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD EXPERIENCED A FAILURE BUT WAS ABLE TO DRIVE THE VEHICLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT THE CONSUMER STATED THE VEHICLE IS GETTING WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365054October 18, 2020
AIR BAGS, SEATS
MY WIFE WAS SITTING IN THE PASSENGER SEAT AND GOT HIT IN THE BACK OF HEAD BY THE HEADREST. I WAS DRIVING APPROXIMATELY 45MPH ON A CITY STREET WHEN IT DEPLOYED VIOLENTLY FOR NO REASON WHATSOEVER. WE HAVE NEVER BEEN IN AN ACCIDENT WITH THIS VEHICLE SO THERE'S NO REASON THIS SHOULD HAVE HAPPENED. IT GAVE HER A PRETTY GOOD HEADACHE TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364815October 17, 2020
ENGINE, FUEL/PROPULSION SYSTEM
MY VEHICLE GET STALL ONCE ON A WHILE IT TAKES A FEW TURNS TO GET IT STARTED IT IT HAPPENED THREE TIMES ALREADY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364687October 16, 2020
FUEL/PROPULSION SYSTEM
WE RECEIVED NOTIFICATION OF OF RECALL V62/NHTSA 19V-813, FUEL PUMP RELAY, IN NOVEMBER OF 2019. WE CALLED THE DEALER AND WERE TOLD THAT A REMEDY WAS NOT YET AVAILABLE. I JUST CALLED AGAIN TODAY, 16 OCT 2020, AND A REMEDY IS STILL NOT AVAILABLE. COMING UP ON A YEAR SINCE THE ORIGINAL NOTIFICATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364082October 13, 2020
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. AN UNKNOWN DEALER IN LONG ISLAND NEW YORK WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE VEHICLE HESITATED TO ACCELERATE CORRECTLY WITH THE ACCELERATOR PEDAL DEPRESSED. THE FAILURE OCCURRED MORE FREQUENTLY UPON STARTING THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE 84,185. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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