Dodge Durango Complaints (2003)

339 consumer complaints on file.

#10252315December 19, 2008
SUSPENSION:FRONT, WHEELS, TIRES
I NOTICED MY TIRES WERE NOT WEARING EVENLY AND I FELT AND HEARD A "CLUNK" NOISE EVERY TIME I BACK OUT OF MY PARKING SPOT AT WORK. THE DEALERSHIP INSPECTED AND SAID THAT THE UPPER AND LOWER BALL JOINTS OF THE RIGHT AND LEFT WHEELS OF MY 2003 DODGE DURANGO MUST BE REPLACED. I SEE THERE ARE RECALLS FOR ALL PREVIOUS YEAR DURANGOS BUT NOT THE 2003??? THE DEALERSHIP REFUSED TO PAY FOR MY REPLACEMENT. I REPLACED THE LEFT SIDE AS THEY WERE ACTUALLY BROKE, MY RIGHT SIDE STILL NEEDS TO BE REPLACED AND ARE LOOSE AND NEAR FAILURE. I REQUEST THAT DODGE REIMBURSE ME FOR THE REPAIR AS WELL AS REPLACE FOR FREE THE RIGHT SIDE. I WOULD ALSO LIKE TWO NEW TIRES AS THEY NOW NEED TO BE REPLACED DUE TO THE UNEVEN WEAR AND TEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252085December 17, 2008
ELECTRICAL SYSTEM, VISIBILITY
I HAVE HAD TO REPLACE THE HEATER BLOWER RESISTOR ONCE A YEAR FOR THE LAST 2 YEARS IN MY 2003 DODGE DURANGO. THIS TIME THE HEATER WIRING HARNESS PIGTAIL CONNECTION WAS CORRODED AND MELTED AND BURNT, IT WAS MELTED TO THE RESISTOR MODULE. AFTER REPLACING IT NOW THE ABS LIGHT ,THE BRAKE LIGHT ARE ON, THE CLOCK WONT WORK,THE SPEEDOMETER WILL NOT WORK. THIS DURANGO ONLY HAS 31,000 MILES ON IT. THE DODGE DEALER SERVICE DEPT. SAID THEY SELL ALOT OF THESE RESISTORS. IT SOUNDS LIKE THERE NEEDS TO BE A RECALL BEFORE THERE ARE FIRES IN THIS RESISTOR OR HEATER WIRING HARNESS. I SAW LOTS OF OTHER PEOPLE WITH THE SAME PROBLEMS ON ONLINE AUTO CHAT BOARDS. PLEASE CHECK INTO THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249344November 19, 2008
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
TL*THE CONTACT OWNS A 2003 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 55 MPH ON NORMAL ROAD CONDITIONS, THE FRONT DRIVER'S SIDE TIRE BLEW OUT WITHOUT WARNING. THE CONTACT IMMEDIATELY PULLED OVER TO THE SIDE OF THE ROAD AND REPLACED THE TIRE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION AND THEY STATED THAT THE FRONT UPPER BALL JOINT FAILED. THE VEHICLE HAS NOT BEEN REPAIRED. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 04V596000 (SUSPENSION,FRONT,CONTROL ARM,UPPER BALL JOINT), ALTHOUGH THE FAILURES WERE IDENTICAL. HE WAS CONCERNED OF THE SAFETY RISK INVOLVED. THE FAILURE AND CURRENT MILEAGES WERE 70,000. UPDATED 12/15/08.*LJ UPDATED 12/15/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246477October 23, 2008
EQUIPMENT:APPLIANCE:AIR CONDITIONER, VISIBILITY
I HAVE HAD TO REPLACE THE BLOWER MOTOR RESISTOR MULTIPLE TIMES. ON ONE OCCASION THE WHEN THE RESISTOR FAILED, THE WIRING HARNESS AND RESISTOR GOT SO HOT THEY FUSED TOGETHER, INCLUDING THE ACCOMPANYING WIRING. THE LAST TIME I PURCHASED ON AND REPLACED IT I WAS TOLD THAT IT HAD BEEN REDESIGNED AND WOULD HOLD UP BETTER. I WAS ALSO TOLD BY A DODGE EMPLOYEE NOT TO RUN THE SYSTEM ON THE LOWEST SETTING. I UNDERSTAND THAT IT IS COOLED BY THE AIR MOVEMENT INSIDE THE HVAC DUCT WORK, BUT AT WHAT POINT WILL DODGE ASSUME THE RESPONSIBILITY OF A POOR DESIGN AND LACK OF QUALITY REPLACEMENT PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246375October 22, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2003 DODGE DURANGO. WHILE IDLING AT A TRAFFIC LIGHT, THE VEHICLE ACCELERATED BY ITSELF. THE BRAKE PEDAL WAS DEPRESSED WHEN THE FAILURE OCCURRED. THE REAR TIRES TURNED OVER AND PUSHED THE VEHICLE OUT INTO THE INTERSECTION. THE VEHICLE THEN BEGAN TO FISHTAIL. THE CONTACT TURNED THE WHEEL TO THE LEFT AND CAUSED THE VEHICLE TO ROLL OVER. HE SUSTAINED HEAD INJURIES. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 06E024000 (ENGINE AND ENGINE COOLING), WHICH HE BELIEVED TO BE THE CAUSE OF THE FAILURE. A POLICE REPORT WAS FILED. THE DEALER AND MANUFACTURER HAVE NOT BEEN NOTIFIED, JUST HIS INSURANCE COMPANY. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 100,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10245948October 17, 2008
WHEELS:LUGS/NUTS/BOLTS/STUDS
2003 DODGE DURANGO HAS A PROBLEM WITH THE LUG NUTS STAMPED STAINLESS COVER. *NJ THE CONSUMER STATED WHILE DRIVING, THE RIGHT FRONT TIRE SHREDDED. ALL OF THE LUG NUTS CAME OFF, EXCEPT ONE. WHEN THE CONSUMER APPLIED ADDITIONAL PRESSURE ON THE LUG WRENCH, TO BREAK IT LOOSE, THE STAMPED STAINLESS DECORATIVE CAP TWISTED OFF. HE WAS UNABLE TO GET IT BACK INTO PLACE, SO THAT THE 19MM LUG WRENCH WOULD WORK. THE CONSUMER REPLACED ALL OF THE LUG NUTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245072October 10, 2008
SUSPENSION:FRONT, ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT
2003 DODGE DURANGO WAS PURCHASED FROM A LOCAL DEALERSHIP IN WICKLIFFE,OH IN APRIL OF 08. THE VEHICLE HAS BEEN AT THE DEALERSHIP NEEDING TO BE SERVICED IN EXCESS OF 7 TIMES, FROM THE BUSHINGS BEING REPLACED TO THE CHECK ENGINE LIGHT REPEATEDLY COMING ON WITH THE DEALERSHIPS INABILITY TO FIX IT . I HAVE BEEN IN A RENTAL CAR MORE THAN I HAVE DRIVEN THE VEHICLE THAT I PURCHASED FROM THE DEALERSHIP. THERE WAS AN EVAP CODE AS THEY SO ELOQUENTLY STATED SO THEY ALLEGEDLY FIXED THAT ONLY TO FIND THAT THE CHECK ENGINE LIGHT STILL CONTINUALLY COMES ON. EVERY TIME THAT THE PROBLEM WAS SUPPOSEDLY RESOLVED, I WAS BACK AT THE DEALERSHIP WITHIN 2 TO 3 DAYS WITH THE SAME PROBLEM AGAIN. THE MANAGEMENT THERE STATED AND ADMITTED THAT THEY SIMPLY CAN'T FIX THE VEHICLE THEREFORE THEY ARE GOING TO GET ME OUT OF IT SO THEY EVEN HAD ME TO PICK ANOTHER VEHICLE WHICH THEY SAID WOULD FIT PERFECTLY AND SHOULD NOT AFFECT THE PAYMENT THAT I HAVE IN PLACE RIGHT NOW. I HAVE BEEN HEARING ABOUT GETTING THIS REPLACEMENT VEHICLE FOR OVER 3 MONTHS WITH NO RESULT. THE VEHICLE IS NOT SAFE WHEN DRIVING ON THE HIGHWAY AND HITTING A BUMP BECAUSE IT FEELS AS IF THE FRONT END IS GOING IN TWO DIFFERENT DIRECTIONS. MY WIFE WONT DRIVE IT, WE ARE SCARED TO PUT OUR KIDS INTO IT AND I NEED YOUR HELP RIGHT AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244050September 30, 2008
TIRES, TIRES:SIDEWALL
FOUND A FLAT TIRE THIS MORNING AND NOTICED THAT THE FLAT WAS DUE TO THE TIRE WALL SEPARATING FROM THE REST OF THE TIRE MY SUV ONLY HAS 30,000 MILES ON IT AND ALL 4 OF THE TIRES ARE DOING THIS ON AN EVEN SEAM AROUND THE ENTIRE TIRE. THE TIRES WERE MANUFACTURED IN 2002. THE TIRES ARE PRACTICALLY NEW DUE TO THE ABOUT OF TREAD LEFT ON THEM. I FEEL THIS CAUSES A SERIOUS SAFETY ISSUE AS THE TIRES COULD FAIL AT ANY MOMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240949September 4, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2003 DODGE DURANGO. WHILE DRIVING AT AN UNKNOWN SPEED, THE WIRE HARNESS FOR THE AIR CONDITIONER AND HEATER BECOMES TOO HOT AND MELTS THE TWO CONNECTING WIRES. THE FAILURE HAS BEEN REPAIRED TWO OR THREE TIMES, BUT STILL PERSISTS AND CAUSES THE VEHICLE TO BECOME VERY HOT. THE CONTACT HAS PAID OVER A $100 FOR EACH REPAIR. THE DEALER STATED THAT THERE WAS NO RECALL FOR THE FAILURE AND IT MUST BE REPAIRED EVERY TIME. THE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10233569July 8, 2008
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
TL*THE CONTACT OWNS A 2003 DODGE DURANGO. A LOCAL AUTO BODY SHOP MECHANIC STATED THAT HER UPPER BALL JOINTS HAD 0.10 MOVEMENT AND ADVISED HER THAT THEY SHOULD BE REPLACED. SHE NOTIFIED AN AUTHORIZED DEALER IN REFERENCE TO RECALL# 04V596000 FOR THE SUSPENSION. A TECHNICIAN STATED THAT HER VIN WAS EXCLUDED FROM THE RECALL; THEREFORE, SHE WOULD LIABLE FOR THE REPAIR. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 81,000 AND THE CURRENT MILEAGE WAS 82,000. UPDATED 09/17/08. *LJ UPDATED 09/24/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230819June 12, 2008
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL*THE CONTACT OWNS A 2003 DODGE DURANGO. THE VEHICLE IS SHUTTING OFF WHILE DRIVING 60 MPH. AS A RESULT, THE VEHICLE BECOMES UNCONTROLLABLE AND DIFFICULT TO STEER OFF ROAD. THERE WERE NO WARNING INDICATORS PRIOR TO THE FAILURE. THE DEALER STATED THAT THERE WAS A SHORT IN THE IGNITION SWITCH AND IT NEEDED TO BE REPLACED. THE CURRENT MILEAGE WAS 50,000 AND FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227455May 12, 2008
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
TL*THE CONTACT OWNS A 2003 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 55 MPH, THE CONTACT HEARD A CLICKING SOUND AND NOTICED THE INSTRUMENT PANEL LIGHTS AND HEADLIGHTS WERE FLICKERING ON AND OFF. THE LIGHTS FLASHED IN 2 TO 5 MINUTE INTERVALS. THE FAILURE OCCURRED EVERY TIME THE VEHICLE WAS OPERATED. HE TOOK THE VEHICLE TO THE DEALER AND A TECHNICIAN STATED THAT THE CENTRAL TIMER MODULE NEEDED TO BE REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 02V322000 (EXTERIOR LIGHTING:HEADLIGHTS:SWITCH); THEREFORE, THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COSTS. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 87,100 AND CURRENT MILEAGE WAS 87,224. UPDATED 06/03/2008 THE DEALER REPLACED THE TIME AND ALARM MODULE. UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226633May 5, 2008
STEERING, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
TL*THE CONTACT OWNS A 2003 DODGE DURANGO. WHILE ATTEMPTING TO MAKE A RIGHT TURN AT 30 MPH, THE VEHICLE VEERED TO THE RIGHT. THE CONTACT EXPERIENCED DIFFICULTY CONTROLLING THE VEHICLE, BUT WAS ABLE TO DRIVE TO HIS RESIDENCE. HE TOOK THE VEHICLE TO A REPAIR SHOP THE FOLLOWING DAY AND THEY REPAIRED THE VEHICLE AT THE COST OF $357.64. THE FAILURE MILEAGE WAS 41,725. UPDATED 5/20/08 *CN UPDATED 05/20/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224955April 18, 2008
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
TL*THE CONTACT OWNS A 2003 DODGE DURANGO. WHEN THE CONTACT TOOK HER VEHICLE TO HER LOCAL MECHANIC FOR AN ALIGNMENT, THE MECHANIC DISCOVERED THAT THE UPPER BALL JOINTS ON THE PASSENGER SIDE CAUSED THE FAILURE. THE CONTACT WAS ALSO INFORMED OF A POSSIBLE RECALL ON HER YEAR, MAKE, AND MODEL VEHICLE. THE DEALER STATED THAT HER VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V596000 (SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT). THE FAILURE AND CURRENT MILEAGES WERE 83,000. UPDATED 05/08/08. *LJ UPDATED 05/09/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223382April 4, 2008
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2003 DODGE DURANGO. WHILE DRIVING 35 MPH DOWNHILL ON A WET ROAD, THE VEHICLE REAR ENDED ANOTHER VEHICLE. THE IMPACT WAS 40 MPH INTO A SKID. NONE OF THE AIR BAGS DEPLOYED. THE CONTACT'S KNEES WERE SLAMMED INTO THE CONSOLE AND WERE SORE. SIX VEHICLES WERE INVOLVED IN THE CHAIN REACTION CRASH. THE CONTACT'S VEHICLE SUSTAINED EXTENSIVE FRONT END DAMAGE. POLICE REPORT NUMBER 08041580 WAS FILED. THE DEALER INFORMATION WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 78,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10221617March 18, 2008
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
TL*THE CONTACT OWNS A 2003 DODGE DURANGO. THE CONTACT NOTICED THAT HER TIRES WERE WEARING UNEVENLY. SHE TOOK THE VEHICLE TO A MECHANIC AND WAS INFORMED THAT THE UPPER CONTROL ARMS AND BALL JOINTS NEEDED TO BE REPLACED. SHE HAD THEM REPLACED. TWO YEARS AFTER THE REPLACEMENT, THE CONTACT FELT THE VEHICLE PULLING TO ONE SIDE. SHE TOOK THE VEHICLE BACK TO THE MECHANIC AND WAS INFORMED THAT THE UPPER CONTROL ARMS AND BALL JOINTS NEEDED TO BE REPLACED AGAIN. SHE HAS NOT GOTTEN THEM REPLACED AND BELIEVES THERE TO BE A MANUFACTURER DEFECT BECAUSE BALL JOINTS LAST 100,000 MILES OR MORE. THE VIN, ENGINE SIZE, AND NUMBER OF CYLINDERS WERE UNKNOWN. THE CURRENT MILEAGE WAS 110,000 AND FAILURE MILEAGE WAS 50,000. UPDATED 4/2/08 *CN UPDATED 04/02/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216645January 31, 2008
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
FRIDAY JANUARY 25,2008 I EXPERIENCED LOSS OF HEADLIGHTS, ELECTRIC DOORLOCKS, INTERIOR LIGHTING, FOG LIGHTS, HAD TO USE MY EMERGENCY FLASHERS TO DRIVE HOME FROM WORK AFTER TAKING THE VEHICLE TO MY REPAIR SHOP IT TURNS OUT IT WAS THE CENTRAL TIMING MODULE, I ALSO FOUND A RECALL FROM THE NHTSA DATED DECEMBER 2-2002 FOR THE 2003 DURANGO AND DAKOTA, I WAS NEVER NOTIFIED OF THIS RECALL, I HAD MY VEHICLE FIXED JANUARY 31,2007 THE CENTRAL TIMER MODULE WAS REPLACED AND THE COMPONENTS ARE ALL FINE. I AM WRITING AND SENDING COPIES OF MY BILLS & RECALL NOTICE TO THE CHRYSLER CUSTOMER CENTER TO BE REIMBURSED MY $265.00 FOR THE PART . IF ANYONE NEEDS THE NUMBER GO TO THE NHTSA.DOT.GOV WEB AND ENTER CAMPAIGN #02V322000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215562January 21, 2008
ELECTRICAL SYSTEM
THE CENTRAL TIMER MODULE ON 2003 DODGE DURANGOS IS BAD AND HAS BEEN RECALLED, BUT MY 2003 DODGE DURANGO WAS NOT INCLUDED IN THE RECALL SOMEHOW. MY CENTRAL TIMER MODULE IS BAD AND MY DRIVER SIDE HEADLIGHT DOESN'T WORK. I WOULD LIKE MY VEHICLE TO BE INCLUDED IN THE RECALL SINCE IT HAS THE EXACT PROBLEM SYMPTOM AND SOLUTION, AND IS JUST AS DANGEROUS AS OTHER DURANGO'S THAT ARE INCLUDED IN THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213116December 28, 2007
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2003 DODGE DURANGO. THE CONTACT TOOK HER VEHICLE TO THE SHOP BECAUSE THE CHECK ENGINE LIGHT REMAINED ILLUMINATED. THE MECHANIC NOTICED THAT FUEL WAS LEAKING ONTO THE EXHAUST, WHICH COULD RESULT IN A FIRE. THE MANUFACTURER STATED THAT NOTHING COULD BE DONE BECAUSE THE VEHICLE WAS OUT OF WARRANTY. HOWEVER, THEY STATED THAT THERE WAS A RECALL FOR THE 2004-2005 MODELS. THE FAILURE AND CURRENT MILEAGES WERE 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212578December 22, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INTERMITTENT LOCKING/UNLOCKING OF DOORS WITHOUT ACTIVATING THE POWER DOOR LOCK SWITCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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