Dodge Durango Complaints (2002)

423 consumer complaints on file.

#10262795March 23, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE VEHICLE WOULD NOT RESPOND WHEN THE CONTACT ATTEMPTED TO SHIFT INTO PARK. HE HAD TO SHIFT INTO REVERSE IN ORDER TO TURN OFF THE VEHICLE. HE APPLIED THE EMERGENCY BRAKE TO KEEP THE VEHICLE FROM ROLLING AWAY. TO START THE VEHICLE, HE HAD TO SHIFT INTO NEUTRAL AND APPLY THE EMERGENCY BRAKE AGAIN TO KEEP THE VEHICLE FROM ROLLING AWAY. HE BELIEVED THERE MAY HAVE BEEN AN ISSUE WITH THE TRANSMISSION AND TOOK THE VEHICLE TO A LOCAL MECHANIC. THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE; HOWEVER, THEY STATED THAT IT WAS NOT DUE TO THE TRANSMISSION. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 07V555000 (POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT). NO REPAIRS HAVE BEEN MADE. THE CURRENT AND FAILURES MILEAGES WERE LESS THAN 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262109March 17, 2009
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 30 MPH ON NORMAL ROAD CONDITIONS, THE VEHICLE STALLED UNEXPECTEDLY. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE ENGINE RESTARTED ON THE FIRST ATTEMPT AND RESUMED NORMAL OPERATION. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC ON A SEPARATE OCCASION FOR THE SAME FAILURE, BUT THERE WERE NO RESOLUTIONS. CURRENTLY, THE VEHICLE IS BEING DIAGNOSED AT THE AUTHORIZED DEALER. THE CONTACT IS WAITING ON A RESPONSE TO DETERMINE THE CAUSE OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNAVAILABLE. THE CURRENT MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261798March 14, 2009
ELECTRICAL SYSTEM
TRUCK QUIT RUNNING AND WAS INTERMITTENT AT HIGHWAY SPEED AND THEN QUIT FOR 10-15 MINUTES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261587March 11, 2009
ELECTRICAL SYSTEM
RESISTOR THAT CONTROLS HEATER BLOWER SPEED FAILED NUMEROUS TIMES. ELECTRICAL CONNECTOR THAT CONNECTS POWER TO RESISTOR ALSO FAILED TWICE. WHEN CONNECTOR FAILED, EVIDENCE OF SIGNIFICANT ELECTRICAL ARCING BETWEEN CONTACTS AND SMOLDERING FIRE. DEALER SERVICE/PARTS CLAIMS PROBLEM MIS DUE TO ORIGINAL BLOWER MOTOR HAVING EXCESS CURRENT DRAIN, SO I REPLACED BLOWER MOTOR WITH NEW DEALER PART. PROBLEM RE-OCCURRED WITH MELTING OF CONNECTOR. FIVE RESISTORS AND TWO CONNECTORS. HIGH POTENTIAL FOR UNDER-DASHBOARD FIRE AT CONNECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261276March 9, 2009
ELECTRICAL SYSTEM
THIS PAST WEEK (MARCH 1, 2009) AS MY FAMILY AND I WERE DRIVING TOWARDS OUR FAMILY VACATION, MY 2002 DURANGO STARTED TO MAKE SOME STRANGE NOISES AND ACTIONS. MY WIPERS BEGAN TO ACTIVATE AND WOULD NOT STOP, MY PANEL LIGHTS FLICKERED ON/OFF MAKING SOME CLICKING SOUNDS. ALL THIS OCCURRED WHILE I WAS DRIVING. WHEN I GOT A CHANCE, I TURN OFF THE CAR AND RESTARTED IT. IT STOPPED THE WIPERS FROM BEING ON BUT IT ALSO STOPPED MY ELECTRIC WINDOWS, EXTERIOR LIGHTS, INTERIOR LIGHTS, WIPERS, ALARM AND FAB FROM WORKING. THE CAR WOULD START, THE TURN SIGNALS WOULD WORK BUT ALL PREVIOUSLY MENTIONED ITEMS WOULD NOT WORK. WHEN I ARRIVED TO MY DESTINATION, MY FRIENDS AND I LOOKED AND TESTED SOME FUSES TO NO AVAIL. THE NEXT DAY WE CONTINUE TO TEST FUSES AND MODULES AND NOTICED THAT BY TAPPING A MODULE BOX NEXT TO THE LEFT DRIVER DOORS AND ADJACENT TO THE BRAKE WOULD MAKE THE INTERIOR LIGHTS ON/OFF. I PURCHASED THE PART CALLED THE 'TIME AND THEFT MODULE PART NO. 56049073AK. THE PART WAS ORDERED FROM THE DEALER, WE REPLACED IT AND IT SEEMED TO HAVE SOLVED THE PROBLEM. NOW THE INCONVENIENCE WAS TO HAVE THE KEY FAB REPROGRAMMED SO THAT IT CAN LOCK/UNLOCK THE DOORS AND ACTIVATE THE SECURITY ALARM. THIS WAS ANOTHER COST THAT CAN ONLY BE DONE AT THE DEALER. THE PURPOSE OF THIS COMPLAINT IS SO THAT OTHER DODGE DURANGO OWNERS AND THE NHTSA CAN SEE IF THIS SHOULD BE A RECALL AND FIND OUT IF ANY OTHER DRIVERS HAVE HAD SIMILAR PROBLEMS. AGAIN, MY CONCERN IS THAT LIGHTS WENT OUT, WIPERS INTERMITTENTLY ON/OFF, ETC. IF AT NIGHT, I ASSURE YOU THAT MY FRUSTRATION WOULD HAVE BEEN MUCH HIGHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260831March 5, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT WAS UNABLE TO PLACE THE VEHICLE INTO DRIVE. SHE HAD TO MANEUVER THE GEAR SHIFTER SEVERAL TIMES BEFORE THE VEHICLE WOULD SHIFT INTO THE DRIVE POSITION. THERE WERE NO WARNINGS PRIOR TO THIS FAILURE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP AND THE TECHNICIAN STATED THAT A SOLENOID FAILED. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER STATED THAT HER VIN WAS NOT INCLUDED IN A RECALL AND NO COMPENSATION WOULD BE PROVIDED. THE FAILURE MILEAGE WAS 128,000 AND CURRENT MILEAGE WAS 129,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259625February 23, 2009
SEAT BELTS
NO INJURIES YET, REAR BENCH SEAT, SEAT BELTS RELEASE RANDOMLY, WILL NOT STAY LOCKED, ALL THREE DO THE SAME, ONE WORSE THAN OTHERS, IS GETTING WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255856January 21, 2009
POWER TRAIN
MY VEHICLE GETS STUCK IN PARK. THE SITUATION HAS OCCURRED ON NUMEROUS OCCASIONS TO THE EXTENT OF 5 OR 6 TIMES A YEAR. THE CAR IS COMPLETELY INOPERABLE WHEN THIS HAPPENS. OUR SOLUTION, AS RECOMMENDED BY A MECHANIC, WAS TO BANG ON THE STEERING WHEEL UNTIL IT FREES ITSELF, BUT THE MOST RECENT OCCURRENCE WAS UNABLE TO BE RESOLVED IN THIS MANNER. MY VEHICLE IS OF A YEAR AND MODEL (2002 DODGE DURANGO) THAT HAS HAD A RECALL FOR THE SHIFTER LOCK SITUATION (G28), BUT DODGE HAS INFORMED ME THAT MY VEHICLE DOES NOT QUALIFY FOR REPAIR. I HAVE SEARCHED AUTOMOBILE SITES ON THE INTERNET AND A NUMBER OF FOLKS HAVE HAD THE SAME PROBLEM AS MINE EXHIBITS AND HAVE BEEN ABLE TO GET IT REPAIRED UNDER THE RECALL NOTICE, YET MINE GETS DENIED. I HAD TO HAVE THE VEHICLE TOWED TO THE DEALER THIS MORNING DUE TO THIS FAILURE AND WILL, NO DOUBT, HAVE TO PAY TO GET IT BACK, BUT I FEEL MY VEHICLE SHOULD BE INCLUDED IN THE RECALL REPAIRS AS ANNOUNCED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254320January 8, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, LATCHES/LOCKS/LINKAGES
MY 2002 DURANGO HAS DEVELOPED PROBLEM WHERE GEAR SHIFT LEVER IS STICKING IN PARK AT INITIAL STARTUP. WILL FREE UP AFTER SEVERAL MINUTES DELAY OR IF BRAKE PEDAL IS PUMPED 3-4 TIMES. WILL NOT REPEAT UNLESS ENGINE IS OFF SEVERAL HOURS. REGULAR DAILY OCCURRENCE PAST 4 WEEKS. CURRENT MILEAGE IS 100,010 MILES. AT FIRST THOUGHT SHIFT LINKAGE FREEZING IN WINTER WEATHER BUT NOW HAVE HAD PROBLEM ON DAYS WITH EXTENDED HOURS OF TEMPS WELL ABOVE FREEZING. NO DEALER CONTACT YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249703November 24, 2008
POWER TRAIN
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WOULD BECOME STUCK IN THE PARK POSITION FOR APPROXIMATELY 2-3 MINUTES. THE DEALER COULD NOT ASSIST BECAUSE THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 07V555000 (POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT). THE FAILURE AND CURRENT MILEAGES WERE 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249300November 19, 2008
ELECTRICAL SYSTEM
2002 DODGE DURANGO THE HEATER BLOWER WIRES STARTED TO MELT, THE HEATER BLOWER RESISTOR FAILED AND THE PLUG BETWEEN THE WIRES AND RESISTOR MELTED TOGETHER. THIS IS THE SECOND TIME THIS HAS HAPPENED. FIRST TIME THE VEHICLE WAS IN WARRANTY AND THE DEALER JUST REPLACED THE RESISTOR. I WOULD HAVE TO LOOK AT MY RECORDS BUT I BELIEVE IT WAS AROUND 58,000 MILES ON THE VEHICLE. NOW THE VEHICLE HAS 80,000 MILES ON IT. AT FIRST IT SMELLED LIKE SOMETHING WAS BURYING WHEN THE BLOWER FAN WAS ON. THE HIGHER THE SETTING THE WORST THE SMELL BECAME. I HAVE REPLACED THE RESISTOR BUT LEFT THE MELTED PLUG AND WIRES BECAUSE THE DEALER WANTS $70.00 JUST FOR THE PARTS. I AM GUESSING I WILL HAVE TO REPLACE THE WIRES AND PLUG THE NEXT TIME THIS HAPPENS. I BELIEVE I HAVE ALREADY THROWN OUT THE PART BUT I WILL CHECK. THE MELTED PLUG IS ON THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249133November 18, 2008
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE VEHICLE WAS REPAIRED IN 2007 ACCORDING TO NHTSA CAMPAIGN ID NUMBER 06V339000 (ELECTRICAL SYSTEM). AFTERWARDS, THE HEATING UNIT FAILED TO WORK PROPERLY. THERE WERE NO FAILURES PRIOR TO THE RECALL REPAIR. THE CONTACT ALSO SMELLED A BURNING ODOR WHENEVER THE HEATING UNIT WAS ACTIVATED. THE MANUFACTURER STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER RECALL AND THEY COULD NO LONGER ASSIST. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 100,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248392November 10, 2008
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT
UPPER BALL JOINT FAILURE. LOUD NOISE AND DECREASED STEERING FUNCTION. RECALL ON 2002 DURANGO 4X4 BUT NOT ON 2002 DURANGO WITHOUT 4X4. PERHAPS SAME PARTS WERE USED IN BOTH TYPE 2002 DURANGO. RECALL SHOULD BE ON BOTH. ESTIMATE REPAIR COST $1500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244069September 30, 2008
ENGINE AND ENGINE COOLING:ENGINE
WE BOUGHT OUR 2002 DODGE DURANGO IN JANUARY OF 2008. WE HAVE GOTTEN REGULAR OIL CHANGES, AND USE ON SYNTHETIC OIL. WE NEVER HAD ANY ISSUES WITH IT, UNTIL SUNDAY SEPTEMBER 28, 2008. EVERYTHING WAS FINE NO WEIRD NOISES, FEELINGS OF THE TRUCK SHAKING, OR JUMPING THEN WHEN I STOPPED AT A STOPLIGHT ALL THE OIL PRESSURE DROPPED. THE TRUCK KEPT RUNNING AS NORMAL THOUGH. AS SOON AS I ACCELERATED THE OIL PRESSURE STARTED CLIMBING AGAIN, AND I THOUGHT IT WAS JUST A FLUKE. AS SOON AS I PULLED INTO MY DRIVEWAY HOWEVER THE CHECK GAUGES LIGHT CAME ON AGAIN, AND ALL THE OIL PRESSURE DROPPED. FROM EVERYTHING WE HAVE READ ABOUT THIS PROBLEM, THE FIX IS VERY COSTLY UP TO 4000.00 DOLLARS. WE HAVE NOT GOTTEN IT FIXED AS OF YET, BECAUSE WE DO NOT HAVE THE MONEY FOR A NEW ENGINE!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243038September 22, 2008
STEERING
THE LEVER FOR TILT STEERING WHEEL BROKE IN STEERING COLUMN AND STEERING WHEEL WILL NO LONGER CHANGE POSITIONS. ACCORDING TO DODGE DEALER, A NEW STEERING COLUMN IS THE ONLY REMEDY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241974September 12, 2008
ENGINE AND ENGINE COOLING:ENGINE
SLUDGE IN ENGINE IN 2005 REPAIRED BY CHRYSLER THE OLD PART IS NOT AVAILABLE. NOW AGAIN IN 2008 SLUDGE IN ENGINE. CAR STOPPED WHILE IN TRANSIT IN THE OFF RAMP OF MAJOR HIGHWAY. SLUDGE IN ENGINE HAS OCCURRED TWICE NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241330September 8, 2008
SEATS
ADJUSTABLE LUMBAR SUPPORT ON BUCKET SEATS CAME APART AND THE ADJUSTMENT WHEEL IS NO LONGER ATTACHED TO ANYTHING. THE SEAT IS DISHED OUT IN THE BACK AND VERY UNCOMFORTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238960August 19, 2008
ENGINE AND ENGINE COOLING
WHILE RETURNING FROM A FAMILY VACATION(APP. 600MI. ROUND TRIP) THE DURANGO CHECK GAUGES LIGHT CAME ON THE DASH, I FOUND THE TEMP GAUGE WAS HOT, WHILE LOOKING FOR A WIDE PLACE TO PULL OVER ON THE HIGHWAY THE MOTOR DIED. I OPENED THE HOOD TO TRY TO FIND THE PROBLEM I FOUND THAT THE COOLANT RESERVOIR WAS STILL FULL OF COOL FLUID, AND THE RADIATOR WAS ALSO COOL(ABOUT BODY TEMP) ALSO FOUND THE TOP RADIATOR HOSE WAS WAY TOO HOT TO TOUCH. WHILE WAITING FOR THE TOW TRUCK, ABOUT 30 MIN. LATER, I HEARD BUBBLING, AND GURGLES FROM THE COOLANT SYSTEM, THEN THE RADIATOR WAS REALLY HOT. AFTER HAVING THE TOW TRUCK DROP IT OFF AT MY MECHANIC, HE SAID THE MOTOR WAS BLOWN(NO COMPRESSION IN CYLINDERS 2, 4, AND 6) PROBABLY CAUSED BY A STUCK THERMOSTAT. ESTIMATED REPAIR BILL FOR A REMANUFACTURED MOTOR APP. $6,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235884July 26, 2008
WHEELS
THE FRONT RIGHT WHEEL DETACHED FROM OUR 2002 DODGE DURANGO. STEERING WAS THEN UNRESPONSIVE. WE COLLIDED WITH CENTER CEMENT WALL AND OVERTURNED 2-3 TIMES. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10235768July 25, 2008
ENGINE AND ENGINE COOLING, POWER TRAIN
I PURCHASE THE VEHICLE NEW IN JAN 2003. I FIRST EXPERIENCED THE PROBLEM A FEW MONTHS LATER BUT IT WAS VERY OCCASIONAL AND CONSEQUENTLY COULDN'T BE IDENTIFIED BY THE DEALER. WHAT HAPPENED WAS THAT (USUALLY AT HIGHWAY SPEED), THE ENGINE WOULD VERY BRIEFLY SHUT OFF AND THEN RESUME NORMALLY. THE BEST WAY I COULD DESCRIBE IT WOULD BE A SLIGHT 'STAGGER'. OVER THE YEARS THE PROBLEM HAS BECOME MORE AND MORE FREQUENT AND NOW OCCURS AT ALL SPEEDS IN ALL DRIVING CONDITIONS REGARDLESS OF LOAD, TEMPERATURE, WEATHER, ETC. IT NOW OCCURS AT LEAST DAILY AND SOMETIMES SEVERAL TIMES IN LESS THAN ONE MINUTE. OFTEN THE ENGINE WILL DIE COMPLETELY AND NEEDS TO BE RESTARTED USING THE KEY. TODAY, THE ENGINE DIED (COMPLETELY) AS I WAS PULLING OUT OF A PARKING SPOT AND ATTEMPTING TO MERGE WITH ONCOMING TRAFFIC. IT DIED (COMPLETELY) AGAIN AS I WAS GOING ABOUT 25 MPH ON CITY STREETS UNDER LIGHT LOAD. IT DIED AGAIN (COMPLETELY) AS I WAS PULLING INTO THE PARKING LOT OF A BUSINESS. DURING MY COMMUTE TO WORK IT 'STAGGERED' AT HIGHWAY SPEED AT THREE SEPARATE TIMES AT HIGHWAY SPEED WHILE UNDER MODERATE LOAD. SUFFICE TO SAY THIS IS QUITE DANGEROUS AS THE POWER STEERING AND POWER BRAKES BECOME SIGNIFICANTLY MORE DIFFICULT TO USE FOLLOWING LOSS OF POWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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