Dodge Durango Complaints (2021)

196 consumer complaints on file.

#11634385January 6, 2025
ELECTRICAL SYSTEM
The contact owns a 2021 Dodge Durango. The contact stated while driving approximately 40 MPH, the infotainment system was independently switching devices on and off. The contact stated that he had observed that the message "Box Error Disconnecting - Take Vehicle to an Authorized Dealer" was displayed intermittently. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that system software needed to be updated. The vehicle was repaired. The contact stated that the failure reoccurred. The contact stated that the vehicle had been taken back to the same dealer several times for the failure where the vehicle system was switching on and off or shutting down other systems. The contact was advised that if he was using the navigation system during his trip the system was shutting down. The same failure occurred when the heat was engaged and was switched to AC. The contact stated that the same failure was occurring while using the defrost system and was switching to AC. The contact stated that after each appointment with the dealer ,he was advised that the vehicle was repaired; however, the failures reoccurred. The manufacturer was informed of the failure. The failure mileage was approximately 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631696December 19, 2024
EXTERIOR LIGHTING
The drivers side daytime running light led failed at approximately 56,000 miles and less than 4 years. The dealer (Dover Dodge) has informed me that the LED can’t simply be replaced , but the entire headlight has to be replaced for $1,400 dollars including labor. This component is not supposed to fail so early. It is unreasonable and premature for a component like this to fail and the only recourse is to replace the entire headlight assembly. I believe this is a design flaw that Dodge should recall or at the minimum extend the warranty on. It is not safe that my daytime running light will remain off on the drivers side. This condition will certainly lower my visible presence on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630544December 13, 2024
EXTERIOR LIGHTING
Driver's side daytime running light (part of the headlight) stopped working. Internet search indicates this is a common problem. Vehicle & part are available for inspection upon request. I have not brought this issue to the dealer yet. I only noticed it when someone else was driving it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627774November 27, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Drive lights on driver side always stop working or work improperly, after looking into it I see its such a common complaint and always on drivers side, dodge refuses to look into it although it cant be a coincidence that its always on Durangos and always on the driver side exact same light. Theres was no warning lights on dash and fuses are good.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626288November 19, 2024
BACK OVER PREVENTION
The contact owns a 2021 Dodge Durango. The contact received notification of NHTSA Campaign Number: 24V436000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626277November 19, 2024
EXTERIOR LIGHTING
Daytime running LED does not work and headlight is not properly lit in the dark. Headlight assembly is not covered by extended warranty.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11625742November 17, 2024
EXTERIOR LIGHTING
The drivers side daytime running lamps no longer work. This feature is supposed to allow other drivers to see me during the day when headlights are not needed to see. I have checked the fuse and it is good. I also toggled the option off and back on in settings. Passenger side works but not the drivers. This part has to be faulty since everyone on the dodge forums state that only the drivers side on their vehicle quit working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623297November 2, 2024
ENGINE
I noticed this morning when approaching the car that there was an oil spot under the car. I checked the oil and it is two courts low. There is oil puddled on the frame rails under the coolant reservoir. When I took the coolant cap off, there's nothing but oil in the tank. We have yet to have the car towed and inspected by a certified mechanic. The car drove normal and was within normal operating range when parked. Car has been serviced by a local certified shop at all intervals.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621705October 24, 2024
ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR, POWER TRAIN
The contact owns a 2021 Dodge Durango. The contact stated while driving approximately 70 MPH, the vehicle lost motive power. Several unknown warning lights were illuminated, and an alarm sounded. The contact was able to pull to the side of the road. The contact turned off and restarted the vehicle. The contact stated that while attempting to shift from park(P) to drive(D), the gear shifter became stuck in park(P). The vehicle was towed to the dealer; however, the failure could not be duplicated. The contact stated that the vehicle operated as needed after a while. The contact stated that the failure recurred several times while driving. The vehicle was towed to Newnan Peachtree Chrysler Dodge Jeep Ram (53 Hollz Pkwy, Newnan, GA 30265); however, the failure could not be duplicated. The vehicle was then towed to John Thornton Chevrolet (1971 Thornton Rd, Lithia Springs, GA 30122). The check engine warning light and an unknown warning light were illuminated. The dealer diagnosed that bank #1 camshaft position actuator two (2) and the CAN BUS communication outline had failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621130October 21, 2024
EXTERIOR LIGHTING
LF DRL not working only on this side. Vehicle was taken to dealership, I have an extended warranty but was told this was not covered. There are 4 other Durangos in my town with the same problem. I have also been online and found numerous forums with other people having the same issue. I would like have this noted so that Dodge can acknowledge this issue and fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619965October 15, 2024
EXTERIOR LIGHTING
Drivers side LED running light died - this issue has been all over the internet on 2021 Durango SXT Plus, and other Durango vehicles with LED bulbs. Bulbs themselves cannot be replaced - the entire housing must be, and the price is extreme for the product. This is a Dodge safety issue, not a personal one!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619620October 14, 2024
UNKNOWN OR OTHER
ABS module and Traction control lights have come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616194September 24, 2024
BACK OVER PREVENTION
The contact owns a 2021 Dodge Durango. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615748September 21, 2024
UNKNOWN OR OTHER
Went to the Chrysler Dodge Jeep Ram dealership in Lawrenceburg, IN last year and was told that spoiler failed a recall inspection and needed to be replaced. Unfortunately, spoilers were on back order and would take several months to get in. A month or so later, my local body shop took my Dodge Durango to the Dodge dealership in Batesville, IN for repairs after someone ran into my vehicle while it was parked in a parking lot. The Batesville dealership did another inspection for the spoiler recall and cleared the inspection stating that the spoiler passed inspection. So now I have one dealership (Lawrenceburg, IN) saying that there is a "gap" and that the spoiler in fact needs replaced, but that they can't fix it because they will not be reimbursed by Chrysler since the recall for my Durango has been "cleared" by the Batesville, IN Dodge dealership. After contacting the second dealership, they still claim that the spoiler is fine and refuse to fix it either. I admit, I don't know what I am looking for, but I also see a gap between the spoiler and where it is attached to the vehicle. It also seems to be loose. So, my question is, what exactly is the spoiler recall on 2021 Dodge Durango's? Should I be concerned that it's not getting fixed? Most importantly, who will be responsible if this thing comes off and injurers someone driving behind me?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615332September 19, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST, BACK OVER PREVENTION: WARNINGS
All electrical systems are periodically malfunctioning. This includes power windows, door locks, lane assist, heating and cooling/climate controls, heated steering wheel, screen displays, radio controls, steering wheel controls, shifter, etc. all of these things will turn on and off by themselves while driving. Lane assist has frequently turned on and off while driving and jerks the steering wheel. Park assist turns on and off while driving. The vehicle does not always turn off with the push button stop and has to be attempted several times. I have been locked inside my vehicle because the electric locks will not release without several attempts. Power windows frequently do not work. Back hatch frequently will not release, leaving the back of the vehicle inaccessible. It has shifted into neutral by itself while driving requiring me to pull to the side of the road and physically move the shifter back and forth. It was taken to the dealership where they stated there were so many error codes they could not clear them all. I am currently waiting on an electrical wiring part that they say will fix it because they’ve “seen this before”. It is 1000 miles beyond the basic warrantee and my purchased extended warrantee will not cover the $700 repair because it is considered normal corrosion wear. It is really not safe to drive and it has taken weeks for the dealership to address the issue, waiting on an ordered part that may fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615052September 17, 2024
BACK OVER PREVENTION
The contact owns a 2021 Dodge Durango. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614664September 15, 2024
EXTERIOR LIGHTING
The daytime running light on the drivers side went out mind you the car only has 65000 miles on it and appears to be an ongoing issue with this vehicle upon research.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613808September 10, 2024
POWER TRAIN, ENGINE
The contact owns a 2021 Dodge Durango. The contact stated that while driving at undisclosed speeds, the transmission was skipping gear. The contact stated that the vehicle failed to move forward or reverse. There were no warning lights illuminated. The check engine message was displayed. The vehicle was taken to an independent mechanic, who determined that the failure was due to the transmission. The mechanic informed the contact that the parts to repair the vehicle were on back order. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613655September 9, 2024
EXTERIOR LIGHTING
Drivers side DRL goes out very quickly. This is a VERY common issue on 21 Dodge vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611969August 31, 2024
EXTERIOR LIGHTING
My drivers side headlamp that is sealed the running light is out and apparently several other Dodge Durango owners have the same issue like it’s a defect when they were being made and it seems to be the one on the drivers side every time when you look up all the complaints about it! I am very unhappy about this situation and that a recall already hasn’t been made with all the vehicles that have this same exact problem instead because it’s sealed the dealerships want us to pay $1800 to get it replaced! If several other Dodge Durangos are having the same problem they should fix this issue moving forward! Our vehicle is only 3 years old! This could definitely cause an issue when it’s foggy outside and make it a very dangerous situation since we cannot change it ourselves! So this needs to be fixed!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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