Dodge Durango Complaints (2004)

1,115 consumer complaints on file.

#10075300June 13, 2004
SUSPENSION:REAR
MY 2004 DODGE DURANGO WENT BACK TO MARTIN DODGE FOR EXCESSIVE BOUNCE IN THE REAR END ALONG WITH A CONTINUED POPPING NOISE DURING SAID BOUNCE. MARTIN DODGE ADVISED ME THAT THE "BELL CRANK BUSHING" WAS STRIPPED & WAS REPLACED. THE VEHICLE WAS IN THEIR SHOP FOR 3 DAYS INITIALLY, & 4 DAYS THE SECOND TIME. I WAS ADVISED THAT NEW SHOCKS & SWAY BAR WERE ORDERED TO BE INSTALLED. AS PER THE INVOICE OF JUNE 11, 2004, SAME WAS NOT COMPLETED. THE PART IS LISTED AT $81.55. THE LABOR IS LISTED AT $13.00. $13.00 LABOR FOR A VEHICLE IN THE SHOP 4 DAYS?????? I FIRST DROVE THE VEHICLE TODAY, JUNE 13, 2004. THE EXACT SAME PROBLEM IS OCCURRING. THE VEHICLE WILL BE BACK AT THE DEALERSHIP TOMORROW MORNING. THE BOUNCE IS SIMPLY NOT SAFE. THE POPPING NOISE IS ANNOYING. HOWEVER, I DON'T KNOW WHAT IS CAUSING SAME. ALSO, THERE WAS NO EXPLANATION WHY THERE WOULD BE A STRIPPED BOLT ON A NEW VEHICLE. WHAT CAUSED THIS "BELL CRANK BUSHING" TO BECOME STRIPPED?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075895June 8, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
THE CONSUMER STATED THAT ACCELERATOR/BRAKE PEDAL WERE TOO CLOSE. TOGETHER. THIS COULD CAUSE THE CONSUMER TO DEPRESS THE PEDALS SIMULTANEOUSLY. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075806June 7, 2004
SERVICE BRAKES, HYDRAULIC
WHILE DRIVING 35 MPH BRAKES FAILED. THE BRAKES WERE HARD TO PRESS. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. BUT, MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074950June 7, 2004
VISIBILITY:REARVIEW MIRRORS/DEVICES
I AM 6'1" AND THE REARVIEW MIRROR BLOCKS MY VIEW IN MY 2004 DODGE DURANGO. WHEN LOOKING RIGHT OR TURNING RIGHT THE REARVIEW MIRROR IS EYE LEVEL ON ME, HENCE CREATING A SERIOUS BLINDSPOT. I HAVE E-MAILED DODGE AND SEEN THE DEALER. DEALER DOESN'T WANT TO TOUCH IT AND HAVE RECEIVED NO RESPONSE BACK FROM DODGE FOR 2 MONTHS NOW. I SUGGESTED TO HAVE IT MOVED OR INSTALL A DIFFERENT MIRROR, BUT WAS TOLD THAT WOULD REQUIRE REPLACING THE FRONT WINDSHIELD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072965May 21, 2004
ENGINE AND ENGINE COOLING
MY 2004 SLT 4.7 DURANGO HAD BEEN IDLING, WHAT SEEMED ROUGH FOR A NEW VEHICLE FOR A FEW DAY (AFTER A HARD RAIN) WHEN THE ENGINE LIGHT CAME ON AND THE IDLE BECAME VERY PRONOUNCED. IT WAS TAKEN STRAIGHT TO THE DEALER WHERE IT WAS FOUND THAT THE CYLINDERS WERE MISFIRING. THEY PULLED THE SPRK PLUGS AND FOUND CORROSION AND RUST COVERING THE PLUG AND TOLD ME THAT WATER WAS GETTING INTO THE FIRING AREA. I SAW THE PLUG AND IT LOOKED LIKE IT CAME OUT OF A MUCH OLDER VEHICLE, NOT A 2004. WELL AS LUCK WOULD HAVE IT, WE HAD ANOTHER HARD RAIN AND GUESS WHAT. THIS TIME I WAS TOLD THAT ENGINEERS WERE GOING TO DESIGN A DEFLECTOR SHIELD TO STOP THIS PROBLEM AS ALTHOUGH IT HASN'T HAPPENED OFTEN IT HAS HAPPENED. ONLY THING IS, NO ONE CAN GIVE ME A TIME LINE ON WHEN THIS MIGHT BEGIN, LET ALONE BE COMPLETED. AND BEING A FEMALE, WHO TRAVELS ALOT AND ALONE.....WELL, NOW THATS WHY I PURCHASED A NEW VEHICLE IN THE FIRST PLACE... TO FEEL SOMEWHAT SAFE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072855May 19, 2004
SUSPENSION:REAR, SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
I RECENTLY BOUGHT A 2004 DODGE DURANGO SLT WITH THE HEMI ENGINE. WHEN I ACCELERATE OR COME TO STOPS, THERE WILL BE A "POPPING" NOISE COMING FROM SOMEWHERE IN THE REAR SUSPENSION. THIS OCCURS DAILY WITHOUT FAIL. ALSO, WHEN TRAVELLING OVER ROADWAYS, AT NORMAL SPEED, THERE IS EXCESSIVE BOUNCE OF THE VEHICLE FROM THE REAR ALONG WITH THIS POPPING NOISE/SENSATION. I WILL BE BRINGING THE VEHICLE INTO THE DEALER TODAY FOR THIS REPAIR. I'M NOT SURE IF THIS PROBLEM IS ASSOCIATED WITH THREE OTHER NHTSA TECHNICAL SERVICE BULLETINS INVOLVING THE POWER TRAIN: AXLE ASSEMBLY, THE STABILIZER BAR BUSHING SQUAWK, OR THE EXHAUST DRONE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071996May 3, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING SMOKE WAS COMING FROM VENTS. CONSUMER WAS ABLE TO PULL OVER AND EXTINGUISH THE FIRE. CONSUMER HAD THE VEHICLE TOWED TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE HEAD GASKET NEEDED TO BE REPLACED DUE TO WORN OUT PARTS. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10060693March 8, 2004
STEERING
UPDATE: SEE PREV. COMPLAINT RE; STEERING. AFTER 2 WKS IN SHOP AND LITTLE OR NO COMMUN. FROM CHRYSLER, ON FEB 5, 2004 I REC'D A CALL FROM CHRYSLER. THEY WANT TO REPURCHASE MY 2004 DODGE DURANGO. NO WORD ON WHAT'S WRONG W/VEHICLE. THEY SAID, THEY DON'T THINK, EVEN IF THEY FIXED THE PROBLEM, THAT I WOULD EVER FEEL SAFE IN THE VEHICLE. ON FEB 6, 2004, I REC'D A CALL FROM DEALERSHIP TO CLEAN OUT MY VEHICLE. CHRYSLER WANTS IT MOVED TO AN UNDISCLOSED LOCATION. ANYONE SEE ANYTHING WRONG WITH THE PICTURE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060328March 4, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL
THE SPEED CONTROL IN THE DURANGOS WITH THE HEMI ARE UNSAFE ILL SET THE CRUISE CONTOL AND ON A SMALL DOWN GRADE SPEED WILL INCREAST 10 TO 15 MILE HR ON A LARGE HILL IT RUNNS AWAY ON YOU AND YOU HAVE TO ALL WAY BRAKE I HAVE RETURNED TO DODGE 2 OR 3 TIMES AND THEY SAID ALL THE DURAGO WITH THE HEMI ARE LIKE THAT AND ITS OK THAT IS UNSAFE AND DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060433March 4, 2004
STEERING
RE: 2004 DODGE DURANGO, LIMITED. PURCHASED VEHICLE DEC 4, 2003. A WEEK AFTER I BOUGHT THE VEHICLE I NOTICED A TYPE OF "STICKING" ON THE FRONT END WHEN I TURNED THE WHEELS. I ASKED MY SON TO CHECK IT OUT & HE AGREED THAT"SOMETHING" WAS WRONG. A FEW DAYS LATER I HAD A PASSENGER IN THE VEHILCE WITH ME & THAT PESON NOTED THE STICKING TOO. I TOOK THE VEHICLE TO BROWN'S DODGE IN CHANTILLY, VA. HAD THE VEHICLE FOR A FEW DAYS & DECIDED THE STEERING ARM WAS BAD. PART HAD TO BE ORDERED BUT I COULD DRIVE THE VEHICLE.SAFELY. REPAIR MADE IN LATE JAN. WHEN I PICKED THE VEHICLE UP, SERVICE WRITER TOLD ME THAT REPLACING THE STEERING ARM HAD NOT CORRECTED THE PROBLEM. THEY DID NOT KNOW WHAT WAS WRONG & WAS TOLD THAT CHRYSLER WAS WORKING ON THE PROBLEM & "THAT THE VEHICLE WAS SAFE TO DRIVE."I TOOK THE VEHICLE HOME & WAITED FOR THE DEALERSHIP TO CALL ME BACK. I DID NOT HEAR FROM CHRYSLER OR FROM MY DEALERSHIP.2 WEEKS AGO, I WAS DRIVING THE VEHICLE & LOST TOTAL STEERING POWER IN THE FRONT END IN TRAFFIC IN ALEXANDRIA, VA. I WAS ABLE TO GET THE VEHICLE OFF THE ROAD.NO ONE WAS HURT OR INJURRED. I IMMEDIATELY CONTACTED MY SERVICE ADVISOR& WAS TOLD, TO DRIVE THE VEHICLE TO THE NEAREST CHRYSLER DEALERSHIP. BUT NOT TO TELL ANYONE ABOUT THE STEERING PROBLEM OR ABOUT CHRYSLER'S INVOLVEMENT. HE ACTUALLY TOLD ME TO"PLAY DUMB'. WHICH PISSED ME OFF TO THE POINT THAT I WANTED TO RUN HIS SORRY ASS OVER. BUT,INSTEAD OF DOING THAT, I HAD THE CAR FLAT-BEDDED BACK TO BROWN'S DULLES DODGE. WHERE IT STILL IS TO THIS DAY. I HAVE HAD MINIMAL CONTACT WITH CHRYSLER.I CAN TELL THEY ARE STONEWALLING ME. A BIG KAHUNNA TECHNICAL ADVISOR CAME IN TO TOWN EARLIER THIS WEEK. BUT ALL I GOT WAS CRAP OUT THE SIDES OF MY SERVICE ADVISOR'S MOUTH.THIS VEHICLE HAS A PROBLEM. THE SERVICE ADVISOR TOLD ME THAT THE GUY WHO CAME IN TO CHECK IT OUT DROVE QUITE A FEW OF THE NEW DODGE DURANGOS & ALMOST ALL OF THEM HAD THE SAME STEERING PROBLEM, MINE WAS WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061056March 1, 2004
VISIBILITY:GLASS, SIDE/REAR
WHILE DRIVING ON THE HIGHWAY BETWEEN 50 AND 60 MPH REAR PASSENGER WINDOW HAD A WHISTLING SOUND AND VIBRATION. DEALER INDICATED NOBODY ELSE COMPLAINED ON THIS ISSUE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060005February 28, 2004
ELECTRICAL SYSTEM:WIRING, VEHICLE SPEED CONTROL
FOLLOWING THE THROTTLE CASING RECALL ON MY DODGE DURANGO 2004 SLT 4.7 L A FEW DAYS AFTER I PURCHASED THE VEHICLE, MY ENGINE LIGHT CAME ON...NO PROB PER THE DEALER. FOLLOWING WEEK I NOTICED THAT GAS MILEAGE WAS BELOW 10MPG'S WHICH WAS ABNORMAL BUT DEALER STATED THAT IT WOULD GET BETTER. A FEW DAYS LATER WHILE ACCELERATING ON INTERSTATE 80 THE ENGINE STARTED BUCKING AND CHUGGING AND THE ENGINE LIGHT CAME ON AND STARTED BLINKING..... I PULLED TO THE SHOULDER AND TURNED OFF VEHICLE. I GOT THE VEHICLE TO THE DEALER AND THEY FOUND FROM THE COMPUTER THAT THE CYLINDERS WERE MISFIRING. THEY PULLED THE PLUGS OUT OF THE BLOCK AND NOTED RUST AND CORROSION ALONG WITH OXIDATION COVERING THE SPARKPLUGS AND THE EXTENSION TUBES HOLDING THE SPARK PLUGS. THEY FOUND THAT WATER WAS GETTING INTO THE FIRING AREA OF THE SPARKPLUG . HOWEVER, IT WAS SAID TO ME BY THE WARRANTY MANAGER FROM THE NORTHEAST BUSINESS CENTER FOR CHRYSLER THAT HE HAD MY PHOTOS SENT TO DETROIT AND THAT ENGINEERS WERE NOW DESIGNING A DEFLECTOR SHIELD FOR THESE DURANGOS WHICH WOULD SOMEHOW KEEP WATER FROM GETTING TO PLACES IT SHOULD NOT BE. AS A CERTIFIED SAFETY PROFESSIONAL, #9937, I INVESTIGATE FATALITIES AND INJURIES REGULARLY. IT IS MY JOB TO TRY TO ARRIVE AT THE ROOT CAUSE OF ACCIDENTS AND INCIDENTS. IN THIS CASE, A SERVICE MANAGER FROM CORIGLIANO DODGE, BELIEVE OTHER VEHICLES MAY HAVE THIS PROBLEM AND THAT IT COULD BE RELATED...THAT IS THE WATER NOT BEING KEPT WAY FROM THE INNERDS OF THE ENGINE...COULD BE RELATED TO THE THROTTLE CABLE GETTING WATER IN IT AND WHEN SUBJECT TO FREEZING TEMPS, IT COULD STICK CAUSING AN ACCIDENT. WATER IN AN ENGINE HERE GOT THE THROTTLE TO STICK WHEN MIXED WITH COLD TEMPERATURES. IT GOT MY ENGINE CYLINDERS TO MISFIRE AND WHAT ABOUT STEERING OR ELECTRICAL FIRES. CHRYSLER MUST HAVE SOME OVERSIGHT FROM YOUR AGENCY ON THIS AND PLEASE CONTACT ME SO I CAN EMAIL DIGITAL PHOTOS TO YOU THAT I TOOK THAT DAY IN THE CORIGLIANO DODGE OF BOONTON , NJ SHOP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058168February 14, 2004
STRUCTURE:BODY:BUMPERS
PLASTIC BUMPER FACIA CRACKED UNDER COLD CONDITIONS WITH LITTLE TO NO IMPACT. - POLYMER USED DURING BUMPER CONSTRUCTION CANNOT WITHSTAND COLD TEMPERATURES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051715February 4, 2004
ELECTRICAL SYSTEM
CONSUMER STATED THAT DEALER WAS ADVISED TO HALT SALES OF 2004 DODGE DURANGO BY MANUFACTURER DUE TO FIRE ISSUE. *LA THE CONSUMER IS CONCERNED ABOUT A STOP SALE ORDER WHICH WAS ISSUED BY DAIMLER CHRYSLER CORP FOR 2004 DODGE DURANGO'S. IT WAS DETERMINED BY THE MANUFACTURER THAT A DEFECT EXISTED WITHIN AN INSTRUMENT CLUSTER CIRCUIT BOARD CAPACITOR, WHICH MAY OVERHEAT AND CATCH ON FIRE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054776January 23, 2004
VEHICLE SPEED CONTROL
VEHICLE ACCELERATING BY ITSELF. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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