Dodge Durango Complaints (2004)

1,115 consumer complaints on file.

#10095600October 12, 2004
TIRES:SIDEWALL, TIRES, SUSPENSION
ON SEPT OF 2004 I WAS DRIVING WHEN THE AIR ON THE TIRE WAS GOING DOWN I PULLED OVER RIGHT AWAY AND HAD TO PUT THE SPARE TIRE ON I WANT TO GET THE TIRE REPAIRED AND WAS TOLD THAT THE TREADS WAS SHOWING AND WAS NOT ABLE TO BE REPAIRED AT THAT TIME WE LOOK AT THE OTHER TIRE ON THE NEW 2004 DURANGO UNDER 6000 MILLS, ONE OF THE OTHER TIRE WAS PEELING, WE WENT TO GOOD YEAR PER THERE CARE DEALER ADVISE AND WAS TOLD THERE WAS NOTHING THEY CAN DO FOR ME, AND WAS GIVEN A # TO CALL GOOD YEAR, I DID GO ON THE WEB SITE TO FILE A COMPLAINT AND WAS GIVEN THIS INFORMATION. FROM: [email protected] ON 10/11/2004 04:46 PM SENT BY: GOODYEAR TIRE & RUBBER COMPANY CONSUMER RELATIONS 728 1144 EAST MARKET STREET AKRON, OH 44316 VOICE #: 800.321.2136 FAX #: 330.796.6829, MARIA, IF YOU BELIEVE YOU HAVE DEFECTIVE TIRES I WOULD SUGGEST GOING TO THE NEAREST GOODYER DEALER. A FEW IN YOUR AREA ARE. *
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091166September 17, 2004
ENGINE AND ENGINE COOLING:ENGINE
I WAS GETTING ON THE FREEWAY AND ACCELERATED TO GET ON THE FREEWAY, CAR IN FRONT OF ME SLOWED TO EXIT THE FREEWAY SO I HAD TO LIFT MY FOOT OF OF THE GAS - RPMS DROPPED, OIL PRESSURE LIGHT CAME ON AND THE CAR STALLED IN THE RIGHT LANE OF THE FREEWAY - LUCKILY I WAS ABLE TO PULL OVER TO THE OFFRAMP. RESTARTED THE CAR WITH NO PROBLEM. I HAVE TAKEN THE CAR TO THE DEALER SEVERAL TIMES FOR THIS PROBLEM BUT THEY SAY THEY CANNOT FIX IT BECAUSE THEY CANNOT DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092621September 14, 2004
POWER TRAIN, AIR BAGS, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL:CRUISE CONTROL
THE VEHICLE'S RADIO STOPPED WORKING. *NM WHEN THE CONSUMER TRIED TO CHANGE LANES, HE NOTICED A DELAYED REACTION FROM THE TIME HE PRESSED THE ACCELERATOR TO THE RESPONSE OF THE VEHICLE. ON ANOTHER OCCASION, THE CHECK ENGINE LIGHT ILLUMINATED AND THE TRANSMISSION DOWN SHIFTED FOR A FEW SECONDS. THE CONSUMER TOOK THE VEHICLE TO THE DEALER AND EXPLAINED ALL THE PROBLEMS HE HAD EXPERIENCED AND AFTER A DIAGNOSTICS TEST WAS DONE, THE DEALER STATED THE COMPUTER DISPLAYED A CODE AND THEY DID NOT KNOW WHAT IT WAS SO THEY ERASED IT. ONE MONTH LATER, THE CONSUMER EXPERIENCED THE SAME PROBLEM WITH THE RADIO AND WHEN HE ATTEMPTED TO PLACE THE VEHICLE IN PARK, THE GEAR SHIFTER DID NOT GO INTO THE PARK POSITION IT STAYED IN THE REVERSE POSITION. THE VEHICLE WENT BACK TO THE DEALER AND IT WAS DISCOVERED THAT 2 BOLTS AND A BRACKET WERE MISSING FROM THE TRANSMISSION SHIFTER. THE CONSUMER STATED THE CRUISE CONTROL DID NOT AND A NEW PROBLEM HAD SURFACED. THERE WAS A WARNING LIGHT ON THE DASHBOARD THAT READ PASS AIR BAG OFF. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090962September 14, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 DODGE DURANGO 4X4, AUTOMATIC TRANSMISSION, AT SLOW SPEEDS 10 MPH ACCELERATION HAS A LAG UNTIL 2,000 RPM AT WHICH POINT THE TRANSMISSION ENGAGES AND THE VEHICLE LURCHES FORWARD RAPIDLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091473September 7, 2004
ENGINE AND ENGINE COOLING
WHEN TURNING FROM A STOP, THE VEHICLE STALLED. PLEASE PROVIDE MORE INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090597September 7, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES, ELECTRICAL SYSTEM
FIRST THE HORN STARTED GOING OFF ALL BY ITS SELF AND THEY SAID THAT HAPPENS EVERY SO OFTEN. IT COULD BE ELECTRICAL THEY SAID AND TRIED TO FIX IT. I GOT MY NEW DURANGO BACK AND THEN IT OVER HEATED. I WAS ON I-95 WHEN THEN IT OVER HEATED. IT WAS TOWED. THEY SAID IT WAS THE ELECTRICAL PROBLUM WITH THE HORN AND THEY COULDNT GET IT TO OVERHEAT. MABEY IT WAS A GLITCH IN THE SYSTEM. THEY SAID. THEN IT WOULDNT CRANK , THREE TIMES THIS HAPPEND. THEY HAD TO TOW IT. COSTING THEM A LITTLE MONEY. WELL ACCUALY IT COST DODGE WELL OVER 350.00 PLUS COST OF TRYING TO FIGURE OUT WHATS WRONG. AND KEEPING A VEHICLE I PAY 556.00 PER MO. FOR. I KNOW THIS MAY BE A SMALL PROBLUM TO YOU BUT SOMEONE SAID SOMETHING ABOUT A LEMON LAW SHOULD BE IN AFECT. I JUST WANT MY VEHICILE BACK BECAUSE I STILL HAVE TO PAY FOR THIS SUV. WHILE THERE( TRYING TO FIGURE THE ELECTRICAL PROBLUM OUT ) IM TIERD OF THIS PLEASE HELP!!!!!!!!!! I HAVE TWO KIDS AND THIS IS THE 2ND CAR IVE PURCHASED. THE FIRST ONE I BOUGHT I WAS SATICFIED WITH, BUT GOT TO SMALL FOR MY NEW FAMILY. I LOVE MY SUV AND PAID 35,0000.00 AND IT WONT EVEN START. IT DRAINS THE BATTERY ALL BY ITS SELF OVERNIGHT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087254August 31, 2004
STRUCTURE
WHEN THE REAR POWER WINDOWS ARE DOWN THE WIND IS SO LOUD THAT IT IRRITATES THE OCCUPANT'S EAR. THE VEHICLE ALSO VIBRATES WHEN REAR WINDOWS ARE DOWN. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088271August 20, 2004
EQUIPMENT:APPLIANCE:AIR CONDITIONER
AIR CONDITIONER FAILS TO COOL. FAN WORKS BUT BLOWS HOT AIR. IF VEH IS SHUT OFF AND RESTARTED THE UNIT AGAIN FUNCTIONS PROPERLY. DEALER REPLACED THE CONTROL UNIT BUT AIR CONDITIONER CONTINUES TO FAIL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088123August 18, 2004
ELECTRICAL SYSTEM
I HAVE THE 04 DURANGO HEMI WITH 4600 MILES ON IT; THE VEHICLE STALLS ON AVERAGE TWICE A WEEK ON HILLS. THE DEALER CAN NOT PULL OFF ANY CODES FROM THE COMPUTER AND THUS IS NOT ALLOWED BY DODGE TO REPLACE PARTS UNLESS BAD. *JB THATS WHERE THE CATCH 22 COMES IN THE DEALER CAN'T DUPLICATE THE PROBLEM AND DODGE WILL NOT LET THEM REPLACE PARTS TO SOLVE THE PROBLEM. IT'S BEEN IN TO THE SHOP 3 TIMES NOW AND I KEEP ON GETTING THE SAME RESPONSE FROM THE DEALER WHICH IS "THERE IS NOTHING THEY CAN DO". IT HAS EVEN STALLED AT 55 MPH WHILE MERGING INTO TRAFFIC. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087927August 16, 2004
TIRES
THE CONSUMER HAS HAD FOUR TIRE BLOW OUTS ON HIS VEHICLE SINCE MARCH OF 2004. THE RUNNING BOARD WAS DAMAGED. PLEASE PROVIDE MORE INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086397August 8, 2004
TIRES:TREAD/BELT, TIRES:SIDEWALL
GOODYEAR SRA WRANGLER HAD CATASTROPHIC SIDEWAL DETACHMENT AND FAILURE WITH 5000 MILES ON THE DODGE DURANGO 2004 MODEL. SHOULD HAVE KILLED ALL ABOARD BUT LUCKILY GOT OFF INTERSTAE JUST BARELY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086163August 4, 2004
ELECTRICAL SYSTEM
ON 6/28/2004, MY AC STOPPED BLOWING COLD AIR, THE AIRBAG LIGHT CAME ON AND STAYED ON, AND MY GEAR SHIFT WOULD NOT GO INTO PARK. I TOOK IT TO THE DEALERSHIP AND THEY FIXED THE GEAR SHIFT. THE AC NOT WORKING IS A RESULT OF AN APPARENT COMPUTER PROBLEM THAT REQUIRES A SOFTWARE UPDATE. THE SOFTWARE UPDATE DID NOT FIX THE PROBLEM. I HAVE TAKEN MY DURANGO IN FOR SERVICE 4+ TIMES AND THE AC IS STILL NOT FIXED. IT BLOWS HOT AIR AT RANDOM. YOU CANNOT DRIVE WITH THE WINDOWS DOWN BECAUSE OF THE LOAD NOISE. IT HURTS YOUR EARS AND YOU HAVE TO IMMEDIATELY ROLL THEM UP, SAME THING WITH THE MOON ROOF. THE AIRBAG LIGHT WAS REPAIRED BY REPLACING A MODULE. THE INFORMED ME THAT THE COMPUTER WAS NOT COMMUNITCATING WITH THE AIRBAG, RESULTING IN THE AIRBAG LIGHT TO COME ON. DOES THIS MEAN THAT THE AIRBAG WILL NOT DEPLOY ON IMPACT IF THE COMPUTER IS NOT RECOGNIZING THAT IT HAS AN AIRBAG.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082995July 30, 2004
AIR BAGS
I WAS INVOLVED IN AN ACCIDENT ON JUNE 24, 2004 IN WHICH MY 2004 DODGE DURANGO WAS TOTALLED. I WAS TRAVELING AT APPROXIMATELY 60 MPH AND HIT ANOTHER VEHICLE BROADSIDE - I HIT THE DRIVERS SIDE OF THEIR VEHICLE STRAIGHT ON. THERE WAS SIGNIFICANT FRONT END DAMAGE, THE FRONT DOORS WERE NOT ABLE TO BE OPENED, THE ENGINE WAS DAMAGED AND THE FRONT AXEL SNAPPED ON IMPACT. THE AIRBAG DID NOT DEPLOY. WE CONTACTED CHRYSLER AND THEY DID AN "INVESTIGATION" AND WE WERE TOLD THAT THE ACCIDENT WAS NOT SEVERE ENOUGH AND THE RATE OF DECELERATION WAS NOT HIGH ENOUGH TO CAUSE THE AIRBAG TO DEPLOY. THEY SENT US A PAMPHLET WITH AIRBAG INFORMATION IN IT AND IN THE BOOKLET IT STATES THAT THE AIRBAG IS SET TO DEPLOY IN ACCIDENTS SIMILAR TO MINE AT 28 MPH. WE HAAVE NOT BEEN ABLE TO GET A STRAIGHT ANWER FROM THEM AS TO WHY IN OUR CASE THE AIRBAG DID NOT DEPLOY. I WENT FROM 60 MPH TO 0 IN ABOUT 20 FEET.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10080144July 26, 2004
VEHICLE SPEED CONTROL:CABLES, ELECTRICAL SYSTEM:WIRING
WHILE DRIVING TRANSMISSION LIGHT AND ENGINE LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. CONSUMER DROVE THE VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE WIRES NEEDED TO BE REPLACED. CONSUMER INFORMED THE MECHANIC THAT THIS PROBLEM STILL OCCURRED, AND HAD NOT BEEN RESOLVED. *AK NEW ELECTRIC HARNESS WERE REPLACED DUE TO METLED WIRES. 2 RECALLS FOUND BY THE CONSUMER: ONE ON WIRING UNDER THE DASH, AND THE OTHER ON ACCELERATOR CABLE. CONSUMER MADE 10 VISITS TO THE DEALER. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079547July 15, 2004
ELECTRICAL SYSTEM:WIRING, VEHICLE SPEED CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN DRIVING AT AN UNDETERMINED SPEED, THE TRANSMISSION LIGHT APPEARED ON THE DASHBOARD. THE CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR INSPECTION, HOWEVER, THE MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK AFTER THE FIFTH VISIT TO THE SERVICE DEALER (DESOTO MALL), THE TRANSMISSION LIGHT HAD NOT COME BACK ON. THE SHIFTING LIGHT HAD COME ON AND THE CONSUMER HAD TAKEN THE VEHICLE TO THE SERVICE DEALER (CENTRAL MAINE DODGE) AND AFTER THREE VISITS TO THEM, THEY FOUND MELTED WIRES AND A BAD SENSOR. THE WIRES HAD HOLES IN THEM. CHRYSLER WOULD DO NOTHING TO HELP RESOLVE THIS PROBLEM. A TRANSMISSION SENSOR WAS PLACED IN THE VEHICLE. (THE SHIFT INDICATOR STAYED ON INTERMITTENTLY ALONG WITH ALL OF THE OTHER LIGHTS & THE TRANSMISSION RANGE SENSOR RATIONALITY WIRES WERE DAMAGED AND MELTED ON THE CATALYTIC CONVERTER) ALSO THE ENGINE HAD COME ON AND THE VEHICLE JUMPED FORWARD. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081092July 14, 2004
SUSPENSION:REAR
THIS REPRESENTS THE 5TH TIME MY 2004 DODGE DURANGO HAS GONE BACK TO MARTIN DODGE FOR THE SAME PROBLEM. THE VEHICLE MAKES A POPPING NOISE IN THE REAR AS IT GOES DOWN THE ROAD. THE REAR IS ALSO LOOSE OVER NORMAL ROADWAY CONDITIONS. ON THE FIRST REPAIR, THE DEALERSHIP REPLACED REAR SHOCKS, SWAY BAR, & TIGHTENED THE REAR. ON THE SECOND ATTEMPT, THEY REPLACED A STRIPPED BOLT IN THE REAR. ON THE THIRD ATTEMPT, THEY REPLACED THE BOLT'S HOUSING & THE BOLT AGAIN. ON THE FOURTH ATTEMPT, THEY TIGHTENED & LUBED THE ENTIRE REAR. THE SERVICE MANAGER'S REMARKS ON THE LATEST INVOICE IS THAT HE IS GOING TO TALK TO CHRYSLER CORPORATION ABOUT THIS CONTINUED PROBLEM. THE SERVICE MANAGER RELAYED TO MY WIFE THAT IT SOUNDS LIKE METAL TO METAL IS BEING RUBBED TOGETHER SOMEWHERE IN THE REAR. HE ALSO EXPRESSED THAT THIS WAS A PROBLEM ON PREVIOUS DURANGO MODELS, & THAT CHRYSLER FIXED SAME BY INSERTING PLASTIC SPACERS OF SOME KIND. THE SERVICE MANAGER & MY WIFE TEST DROVE THE DURANGO AFTER TODAY'S FOURTH REPAIR ATTEMPT. THE POPPING & SWAY WAS AS GREAT AS IT EVER WAS. I WILL BE REPRESENTED BY DAVID J. GORBERG, ESQ. WITH REGARD TO A NJ LEMON LAW CLAIM. TO DATE, I HAVE NOT BEEN CONTACTED BY NHTSA REGARDING MY 4 PREVIOUS COMPLAINTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080822July 12, 2004
SUSPENSION:REAR
TODAY REPRESENTS THE FOURTH TIME THAT MY NEW DURANGO GOES BACK TO MY DEALERSHIP FOR THE SAME PROBLEM. THE VEHICLE HAS A DISTINCT "POPPING" NOISE FROM THE REAR WHEN DRIVING. THERE'S ALSO EXCESSIVE BOUNCE IN THE REAR SUSPENSION. IT IS MY OPINION THAT THIS EXCESSIVE BOUNCE SHOULD BECOME A FULL RECALL, AS IT IS UNSAFE. ON THE FIRST REPAIR ATTEMPT, MARTIN DODGE CHANGED THE REAR SHOCKS, SWAY BAR, & "TIGHTENED" THE REAR. ON THE SECOND ATTEMPT, THEY REPLACED A STRIPPED BOLT IN THE REAR. ON THE THIRD ATTEMPT, THEY REPLACED THE HOUSING THAT HELD THIS BOLT IN PLACE. IMMEDIATELY AFTER LEAVING THE DEALERSHIP AFTER THE THIRD REPAIR ATTEMPT, MY WIFE & I CONTINUED TO EXPERIENCE THE SAME EXACT PROBLEMS. IT IS FOR THESE REASONS THAT THE VEHICLE WILL GO BACK TO MARTIN DODGE FOR A FOURTH REPAIR ATTEMPT. I WILL ALSO CONTACT A LEMON LAW ATTORNEY TODAY TO SEEK REMEDY. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080498July 7, 2004
EQUIPMENT:APPLIANCE:AIR CONDITIONER
2004 DODGE DURANGO LIMITED. AIR CONDITIONING STOPS COOLING. WIFE DISCOVERED THAT TURNING OFF THE ENGINE AND ELECTRICS, THEN RESTARTING ALL WILL GET COOLING BACK. SHE DOES THIS FAIRLY OFTEN, EVEN IN TRAFFIC.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080408July 6, 2004
STRUCTURE
DODGE DURANGO 2004 ST I JUST BOUGHT THIS MODEL NEW OFF THE FLOOR AND THERE IS A MANUFACTURER'S DEFECT ON THE DESIGN. IF YOU ARE DRIVING WITH THE BACK WINDOW/WINDOWS DOWN AND THE FRONT UP, THERE IS A PULSATING PRESSURE FROM AIRFLOW THAT MAKES YOUR EARDRUMS FEEL LIKE THEY ARE GOING TO POP. CANNOT DRIVE THIS VEHICLE WITHOUT AFFECTING THE HEALTH OF YOUR EARS UNLESS ALL WINDOWS ARE UP, OR THE FRONT WINDOWS ARE CRACKED WHEN THE BACK WINDOWS ARE DOWN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059750June 23, 2004
AIR BAGS, VISIBILITY:REAR WINDOW WIPER/WASHER, STEERING
WHEN TURNING STEERING WHEEL TO THE LEFT OR RIGHT STEERING WHEEL DOES NOT RETURN SMOOTHLY. THE DEALER REPLACED THE STEERING ARM BUT THAT DIDN'T CORRECT THE PROBLEM. *AK DURING THE TIME THE CONSUMER OWNED THE VEHICLE THE AIR BAG LIGHT ILLUMINATED AND THE REAR WIPER FELL OUT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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