Dodge Durango Complaints (2004)

1,115 consumer complaints on file.

#10147713January 13, 2006
ELECTRICAL SYSTEM
AT APPROXIMATELY 11 PM OUR DAUGHTER WAS GETTING READY FOR BED WHEN SHE HEARD THE CAR ALARM GOING OFF OUTSIDE. AS SHE WALKED OUT ONTO THE DECK SHE SAW THAT OUR 2004 DODGE DURANGO WAS ENGULFED IN FLAMES. SHE IMMEDIATELY WENT INSIDE AND CALLED 911. OUR LOCAL VOLUNTEER FIRE DEPARTMENT RESPONDING IN ABOUT 10 MINUTES AFTER THEY WERE PAGED OUT, BUT IT LOOKS TO BE A TOTAL LOSS. THE ENTIRE INSIDE OF OUR VEHICLE IS BURNT. THE FIRE APPEARS TO HAVE STARTED IN THE DASHBOARD AREA. I AM THE TYPE OF PERSON WHO WILL TAKE HER VEHICLE IN FOR EVERY OIL CHANGE AND HAVE ASKED ON SEVERAL OCCASIONS WHEN DOING SO, IF THERE WERE ANY RECALLS FOR THIS VEHICLE. THE DEALER TOLD ME THAT THE RECALLS WERE ALREADY TAKE CARE OF. WHAT AM I SUPPOSE TO BELIEVE NOW. THIS VEHICLE WAS PARKED NOT EVEN 10 FEET FROM OUR HOME, WHAT IF SHE HAD GONE TO BED AND DIDN'T HEAR THE ALARM? WHAT WOULD HAVE HAPPENED IF I LOST MY CHILDREN AND MY HOME. THIS VEHICLE WAS PARKED AND TURNED OFF FOR ABOUT AN HOUR BEFORE SHE HEARD THE CAR ALARM AND SAW THE FIRE. THANK GOODNESS IT DIDN'T HAPPEN WHILE SHE WAS DRIVING IT. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10147661January 12, 2006
SEAT BELTS:FRONT:ANCHORAGE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE), ELECTRICAL SYSTEM
DT: THE CONTACT STATED WHILE DRIVING AT NORMAL HIGHWAY SPEEDS THE VEHICLE STALLED WITHOUT WARNING. WHEN THE STALLING OCCURRED THE VEHICLE LOST POWER. THE FIRST TIME THIS HAPPENED THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR DIAGNOSTIC TESTING. THE DEALER FLASHED THE COMPUTER, AND DETERMINED THIS WOULD FIX THE PROBLEM. THE VEHICLE OPERATED NORMALLY FOR ONE AND HALF MONTHS. THE STALLING RETURNED SUDDENLY WITHOUT WARNING , AND THE VEHICLE WAS RETURNED TO THE DEALER A SECOND TIME. THE DEALER DETERMINED THE COMPUTER WAS BAD , AND IT WAS REPLACED. AGAIN THE VEHICLE OPERATED NORMALLY FOR TWO TO THREE MONTHS, THEN THE STALLING RETURNED THE VEHICLE WAS TAKEN BACK TO THE DEALER A THIRD TIME. THIS TIME THE DEALER DETERMINED THE EGR VALVE WAS STUCK . ALSO, THERE WAS A SHORT TO THE GROUND ON THE ENGINE. THE VEHICLE HAD THE SAME TYPE PROBLEMS ONCE AGAIN. ALSO, DEALER REPLACED SEAT BELT ANCHORAGE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147473January 11, 2006
SUSPENSION:FRONT:HUB
A 2004 DODGE DURANGO 4 X4 , ON AN INCLINE AFTER A HORSE SHOE CURVE, HAD A FRONT END FAILURE WHICH RESULTED IN THE WHEEL AND BEARING HOUSING COLLAPSING UNDER THE DURANGO. THE VEHICLE DROPPED INTO A HILLSIDE BEFORE GRINDING TO A STOP. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10146691January 2, 2006
ELECTRICAL SYSTEM
2004 DODGE DURANGE 5.7L HEMI. WHILE DRIVING ON INTERSTATE WITH CRUISE CONTROL ON GOING 71 MPH, I SLOWED DOWN TO EXIT ON MY EXIT RAMP. AT APPROXIMATELY 50 MPH, THE VEHICLE STALLED (SHUT DOWN) AND I LOST ALL POWER STEERING. I MOVED TO SIDE OF ROAD, BUT THE VEHICLE IN PARK AND RESTARTED THE VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145026December 12, 2005
VEHICLE SPEED CONTROL, TIRES
DURING A ROAD TRIP WITH MY 2004 DODGE DURANGO THE SPEEDOMETER CONSTANTLY READ 3 - 4 MPH FASTER THAN GPS AND THE ODOMETER/TRIPOMETER READ 516.5 MILES WHEN PROVEN TO BE ONLY 500 MILES WITH GPS. GPS WAS LINKED TO 9 DIFFERENT SATELLITES THROUGHOUT THE ENTIRE TRIP (EXTREMELY ACCURATE). CONTACTED DEALER AND WAS TOLD THAT EVERYTHING THAT CONTROLS SPEEDOMETER IS WITHIN ALLOWABLE LIMITS AND NOTHING CAN BE DONE TO FIX. TIRE SIZE MAY FIX THE PROBLEM WITH ODOMETER/TRIPOMETER BUT NOT COVERED UNDER WARRANTY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142543November 13, 2005
ENGINE AND ENGINE COOLING:ENGINE
AS I WAS DRIVING DOWN US41, I FELT AN "INTERNAL KICKBACK", DEFINITELY NOT DUE TO ACCELERATION OR OTHER DRIVER INPUT. RIGHT AFTER, THE "CHECK ENGINE" LIGHT TURNED ON. THE SAME INCIDENT OCCURRED AGAIN IN OCTOBER 2005 WHEN WE WERE PULLING OUT OF A PARKING LOT. MY HUSBAND THOUGHT THAT HE HAD BEEN REAR-ENDED, BUT I RECOGNIZED THE KICKBACK AND SAW THAT THE "CHECK ENGINE" LIGHT HAD TURNED BACK ON. THE TRUCK IS A 2004 DODGE DURANGO. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142349November 10, 2005
STRUCTURE:BODY
MY 2004 DODGE DURANGO MAKES A TERRIBLE POUNDING SOUND IF I DRIVE OVER 40 MPH WITH A REAR WINDOW DOWN. THIS IS VERY NERVE WRACKING. AND VERY DISTRACTING. I BELIEVE IT IS CAUSED BY BAD DESIGN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141600November 2, 2005
AIR BAGS:FRONTAL, SEAT BELTS
I HAD A WRECK IN MY 2004 DODGE DURANGO 10/27/05. MY AIRBAG DID NOT DEPLOY NOR DID MY SHOULDER RESTRAINT KEEP ME FROM HITTING THE STEERING COLUMN. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10141609November 2, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
ONCE ENGINE WAS TURNED ON THE VEHICLE BEGAN TO IDLE ROUGH. WHILE DRIVING AT THE SPEED OF 20 MPH VEHICLE IDLE BECAME WORSE AND DRIVING THE VEHICLE WAS UNSTABLE. VEHICLE WAS IMMEDIATELY DELIVERED TO THE DEALERSHIP FOR SERVICE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141105October 28, 2005
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT A 2004 DODGE DURANGO IN NOVEMBER 2004. VIN [XXX]. [XXX]. I HAVE HAD NUMEROUS PROBLEMS WITH THE VEHICLE, INCLUDING THE VEHICLE SILENTLY CEASING TO OPERATE. THIS HAS HAPPENED 3 TIMES IN MOTION, VERY NEARLY CAUSING VERY SERIOUS MOTOR VEHICLE CRASHES. 1 OCCURRENCE HAPPENED WHILE STATIONARY AND IN PARK. ALL OF THIS HAS HAPPENED IN THE 1ST YEAR OF OWNERSHIP. ADDITIONALLY, THE VEHICLE FAILED TO COME OUT OF PARK NUMEROUS TIMES; WHEN PLACED INTO DRIVE, FAILED TO ENGAGE AND WOULD SIMPLY IDLE; AND HAD NUMEROUS ELECTRICAL QUIRKS THAT ARE NOT SAFETY RELATED. EACH TIME WE HAVE TAKEN THE VEHICLE INTO THE DEALER, SIMPLY TO BE TOLD "UNABLE TO DUPLICATE." JUST RECENTLY, WE WERE TOLD CHRYSLER WAS AWARE OF THE VEHICLE CEASING TO OPERATE WITHOUT WARNING WHILE DRIVING. WE WERE TOLD CHRYSLER REFUSED TO ACKNOWLEDGE THE ISSUE OR FIX IT, AND HAVE BEEN PRESSURING DEALERSHIPS TO SEND THE VEHICLES BACK OUT WITH THE CUSTOMER IN THE SAME UNSAFE AND DEADLY CONDITION. CHRYLSER REFUSES TO ACKNOWLEDGE US OR THE PROBLEM, AND 3 TIMES NOW MY FAMILY HAS BEEN PLACED IN PERIL BECAUSE CHRYSLER WON'T RECALL THESE DEFECTIVE VEHICLES OR SPEND MONEY TO FIX THEM.*JB UPDATED 07/18/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140681October 24, 2005
EXTERIOR LIGHTING:HEADLIGHTS
HEADLIGHTS AND PARKING (MARKER) LIGHTS GO OFF WHILE DRIVING. TAIL LIGHTS DO NOT GO OFF. FOG LIGHTS, IF SWITCHED ON, STAY ON (FORTUNATELY!!!) VERY INTERMITTENT, DEALER "CANNOT REPRODUCE THE PROBLEM", HAVE HAD IT IN THE SHOP 6-7 TIMES SINCE 9/28, CANNOT FIX. VERY HAZARDOUS SITUATION WHILE DRIVING AT NIGHT. SO FAR, NO ACCIDENTS, JUST A MATTER OF TIME.... *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139550October 13, 2005
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHILE TURNING RIGHT ON TO HIGHWAY , POWER STEERING FAILED FOR A FEW SECONDS AND MADE A LOUD NOISE,WHICH ALMOST THE CAUSED CAR TO GO INTO LANE WITH ON COMING TRAFFIC. TWO WEEKS PRIOR TO THIS, WHEN TURN INTO PARKING SPACE POWER STEERING FAILED FOR A FEW SECONDS. TOOK CAR TO DEALER, THEY SAID CAR CHECK OUT FINE AND THERE WAS NOTHING THEY COULD DO. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139443October 12, 2005
VEHICLE SPEED CONTROL
DT: THE CONTACT STATED THAT VEHICLE ACCELERATED INTERMITTENTLY TO ABOUT 5000 RPMS. IT ONLY DID IT FOR A SHORT TIME AND THEN IT STOPPED. THE CONTACT'S WIFE WAS DRIVING AND IT WOULD SPEED UP AND SLOW DOWN OVER AND OVER. HE TOOK IT TO THE DEALER THREE TIMES, AND THEY COULD NOT FIND THE CAUSE OF THE PROBLEM. MANUFACTURER SAID TAKE IT TO THE DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136194September 29, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
DT: SHORTLY AFTER PURCHASING A NEW VEHICLE AND WHEN DESCENDING DOWNHILL THE AUTOMATIC TRANSMISSION SLIPPED. IT FELT AS IF IT SLIPPED INTO NEUTRAL. THIS OCCURRED WITH OR WITHOUT THE CRUISE CONTROL SWITCH ON. THE CONSUMER TOOK THE VEHICLE TO A DEALER, WHO TEST DROVE THE VEHICLE AND DETERMINED THIS WAS NORMAL. THE CONSUMER FELT THIS WAS A SAFETY ISSUE, AND THE TRANSMISSION DID NOT MAINTAIN A STEADY PACE. NO REPAIRS OR CORRECTIONS HAVE BEEN MADE. THE CONSUMER HAS NOT CONTACTED THE MANUFACTURER. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137555September 26, 2005
ENGINE AND ENGINE COOLING
ON THREE SEPARATE OCCASIONS OVER THE PAST 6 MONTHS OUR 2004 DODGE DURANGO STALLED WHILE TRAVELING AT SPEEDS UP TO 45 MPH. WE TOOK IT TO THE DEALER EACH TIME AND THEY CAN NOT IDENTIFY THE PROBLEM. THIS IS A SAFETY ISSUE WHICH IS NOT BEING ADDRESSED. I TALKED TO ANOTHER DEALERSHIP SERVICE DEPARTMENT AND THEY SAID IT IS A COMMON PROBLEM AND "THEY HAVE NO IDEA WHAT IS CAUSING IT OR HOW TO FIX IT". I AM VERY CONCERNED WHAT WILL HAPPEN WHEN MY WIFE IS DRIVING IT ON AN OFF RAMP AT 50 MPH NEXT TIME...SHE WILL GO RIGHT OFF THE SIDE AND PROBABLY ROLL IT WITH NO POWER STEERING OR BRAKE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137388September 23, 2005
ENGINE AND ENGINE COOLING:ENGINE
APPROACHING A LEFT TURN, WHILE BRAKING, THE ENGINE STALLED. APPROXIMATE SPEED AT THE TIME OF FAILURE WAS 15 MPH. HAD TO MAKE A DIFFICULT LEFT TURN AGAINST ONCOMING TRAFFIC WITHOUT POWER STEERING, CAUSING THE VEHICLE TO STRIKE A CURB. NO DAMAGE WAS DONE TO THE VEHICLE OR INJURIES TO THE OCCUPANTS. PUT VEHICLE IN PARK AND RESTARTED THE ENGINE. VEHICLE SEEMED FINE AFTER THAT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137268September 22, 2005
ELECTRICAL SYSTEM
VEHICLE IS A POLICE VEHICLE AND IS USED ON NIGHT SHIFTS. LOW BEAM HEADLAMPS INTERMITTENTLY TURN OFF FOR A FEW SECONDS, THEN TURN BACK ON. OCCURS OCCASIONALLY, BUT NOT EVERY NIGHT. SGT. THOMAS SCHMIEDER REPORTING THE INCIDENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132282September 22, 2005
SEAT BELTS
DT: THE CONTACT STATED TWO SEAT BELTS BROKE. SHE NOTICED THIS ABOUT 2 WEEKS AGO. PRIOR TO THIS THE PLASTIC PIECE ON THE SEAT BELT THAT HELD THE BELT TIGHTLY DID NOT DO ITS JOB. THE SEAT BELTS BROKE WHILE THEY WERE INSTALLING CAR SEATS. ONE SEAT BELT BROKE IN THE MIDDLE SEAT , AND THE OTHER IN THE THIRD SEAT. THERE WAS A PLASTIC PIECE ON THE BUCKLE PORTION. ON ONE SEAT BELT THE PLASTIC PIECE CAME COMPLETELY OFF, AND THE OTHER SEAT BELT JUST HAD A CRACK IN IT. THE CONTACT TOOK VEHICLE TO THE DEALER, AND THEY WERE GOING TO FIX IT FREE OF CHARGE. ALSO, CONTACTED DAIMLER/CHRYSLER. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137078September 20, 2005
STRUCTURE, VISIBILITY:WINDSHIELD
DT: THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATES THAT THERE IS A BLIND SPOT ON THE DRIVER'S SIDE AND PASSENGER SIDE OF THE VEHICLE. SHE NOTICED THE BLIND SPOT A COUPLE OF MONTHS AGO WHEN SHE ALMOST HIT ANOTHER VEHICLE. ALSO, THE CONTACT ALMOST HIT SOMEONE CROSSING IN A CROSS WALK BECAUSE SHE COULD NOT SEE THE PERSON. THE CONSUMER DID NOT NOTICE THIS WHEN SHE FIRST PURCHASED THE VEHICLE. THE CONSUMER HAS NOT CONTACTED THE DEALERSHIP OR THE MANUFACTURER OF THE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133103August 16, 2005
ENGINE AND ENGINE COOLING
VEHICLE HAS COMPLETELY STALLED TWICE IN TRAFFIC. ONCE ON THE FREEWAY WHILE SLOWING DOWN AND ONCE ON THE CITY STREETS WHILE SLOWING DOWN. SEVERAL OTHER TIMES IT HAS ACTED LIKE IT WANTS TO STALL.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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