Dodge Durango Complaints (2015)

505 consumer complaints on file.

#11538021August 11, 2023
SEATS
The driver’s side headrests randomly popped out while I was driving, causing possible whiplash.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11535890August 1, 2023
FUEL/PROPULSION SYSTEM
Engine cranks without starting. Could be related to recall done up to 2013 on Fuel pump relays. This has been ongoing for months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534998July 28, 2023
UNKNOWN OR OTHER
The front passenger headrest sprung out and hit my husband in the back of the head while we were driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533198July 19, 2023
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Dodge Durango. The contact stated that while driving at approximately 60 MPH, the passenger’s side seat headrest exploded. The vehicle was steered into a gas station where the headrest was inspected. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 65,578.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525297June 4, 2023
SUSPENSION
I was driving at 55 miles per hr and heard a snap.. pulled over and noticed that rear bushing were hanging on each side. 2 bolts that hold the bushings were broken on rear front
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522175May 15, 2023
SEATS
Drivers active headrest deployed while driving hitting driver in the head while vehicle was in motion
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515059April 2, 2023
UNKNOWN OR OTHER
Driver headrest randomly deployed hit me in the back of the head and strained my neck
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11514831March 31, 2023
AIR BAGS
1. I had just entered my 2015 Dodge Durango Citadel and shut the driver side door when the driver side headrest safety restraint burst open unexpectedly hitting the back of my head and thrusting it forward. Thus far, I have suffered muscle pain and soreness requiring an x-ray and some medications. 2. I had not yet started the engine. The car was sitting still in the parking lot and it was not running when the incident occurred. It frightens me thinking how bad this could have turned out had I been driving down the interstate at 70 mph or if one of my grand daughters had been sitting in that seat. 3. Post incident my husband drove the vehicle to the dealership where it was purchased, they removed the headrest and informed him Dodge had issued an extended warranty on the headrest so there would be no charge (the headrest is still at the dealership). They had to order a new headrest however, they sent him home driving the Dodge Durango with a disabled airbag system (UNSAFE). This has been a known issue with Chrysler-Jeep-DODGE since 2010 and there has been no recall. 4.The vehicle has not been inspected by anyone. I have notified my insurance company and Dodge Customer Service. There were NO warning lamps, messages or other symptoms of the problem prior to the incident. 5. I have a call in to the dealership requesting a loaner vehicle to drive as mine is unsafe with a disabled airbag system.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11510071March 3, 2023
ENGINE
my 2015 dodge Durango is making a ticking noise from the engine at all times. The truck only has 122088 miles and upsetting that something like this is messed up so early on. The noise seems like it must be the engine lifters. Have done some research and it’s common issue in similar make and models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509239February 27, 2023
ENGINE, SEAT BELTS
Front passenger seat belt won’t retract. Rocker arms ticking. They were fixed 15 months ago and ticking again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509423February 27, 2023
SEAT BELTS
The passengers seatbelt no longer retracts . Have to pay OOP to get it replaced seat was barely used and had my 17 year old sit in the seat who is lengthy and skinny the seatbelt no longer will go back in…. Not happy this should be included in the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507555February 16, 2023
SEAT BELTS
One seatbelt failed completely, refused to retract. The other one is failing. The first is in the process of getting replaced and the second is inevitably going to fail. Somehow this vehicle is not covered under the extended protection regarding the seatbelt for the 2013-2015 Dodge Durangos and Jeep Cherokees that had this problem. The dealers will not provide assistance and this a safety issue for me and my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503556January 25, 2023
EXTERIOR LIGHTING:BACK UP LIGHTS, ELECTRICAL SYSTEM
The contact's daughter owns a 2015 Dodge Durango. The contact stated that the middle rear taillight, known as the racetrack light, frequently burned out due to moisture entering the brake light housing. The contact had taken the vehicle to the dealer where the light had been replaced; however, the failure recurred. The manufacturer was also notified of the failure and informed the contact that the vehicle was no longer covered under warranty. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501947January 16, 2023
AIR BAGS
Passenger Occupant Detection system is faulty. Airbag service system indicator light comes and goes. The vehicle has been seen by an independent service center and they say this is a common issue with dodge and thus issue should be covered by dodge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499611December 31, 2022
EXTERIOR LIGHTING
Rear "Racetrack" break light filled with water and now has stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499271December 28, 2022
SEAT BELTS
Hello, I just had my two front seatbelts replaced because of the safety recall of the pretensioners. I also noticed that the 3rd row seatbelts are having the same issue the upper part that holds the seatbelt is cracked and seatbelts won't retract back in once my kids use them I need to manually feed them back in inch by inch until it all goes back in slowly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496317December 6, 2022
AIR BAGS, SEAT BELTS
Car was parked and off when the passenger headrest airbag deployed. No one was in the vehicle during the incident. The driver and passenger seat belt guide are cracked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493977November 17, 2022
EQUIPMENT
The contact owns a 2015 Dodge Durango equipped with an engine oil dipstick, Part Number: 53034186AC. The contact stated that from the time the vehicle was purchased, there was significant smoke coming out of the exhaust pipe while starting the vehicle. The contact stated that the failure occurred intermittently. There was no warning light illuminated. Additionally, the contact stated that he noticed that the oil level would be significantly low after driving 1,000 or 1,500 miles. The contact stated that as the dipstick fractured, he took the vehicle to the dealer for part replacement. However, the dealer provided him with a different dipstick, Part Number: 53034186AD and informed him that the replacement part was the correct part for the vehicle. The contact was informed that the original dipstick was the wrong part and had caused him to add an excessive amount of oil in the vehicle, which led to smoke coming out of the exhaust pipe. The contact stated that he had not experienced a failure since replacing the dipstick. The contact related the failure to Chrysler Technical Service Bulletin Number: 09-010-15. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in any recalls. The failure mileage was approximately 5.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492250November 4, 2022
SEATS
Passenger side head rest popped open while my wife was driving my grandson home from school. He (grandson) was leaning slightly forward getting something out of his backpack so it didn't hit his head. after they got home I looked at it (headrest) and noticed broken plastic (see pictures). We bought the SUV in 2016 at a local Dodge car lot and we are the 2nd owner.we haven't had any problems with it since we owned it. There was no accident at the time it popped. We are in our early 70s and concerned that the driver side might do the same and possibly hit our head.My wife said it made a loud noise and sprung out hard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491958November 2, 2022
SEATS, UNKNOWN OR OTHER, EXTERIOR LIGHTING
THE HEADREST ON THE PASSENGER SEAT JUST POPPED OPEN WHILE WE WERE DRIVING. THE REAR VIEW CAMERA OFTEN DOESN'T RESPOND IMMEDIATELY WHEN WE PUT THE CAR IN REVERSE OR JUST STAYS BLACK FOR AWHILE. NAVIGATION IS SLOW SOMETIMES. IT SEEMS TO BE THE THE SYSTEM KEEPS ON RESETTING BECAUSE MY RADIO STATIONS ARE ERASED WHEN I TURN ON THE CAR. THE REPROGRAM AND IT CONTINUES TO DO THAT. WHEN WE ARE DRIVING THERE IS A SOUND COMING FROM THE DASHBOARD. LIKE A RATTLELING SOUND. WE STILL HAVEN'T FIGURED OUT WHAT IT IS. THERE ARE TIMES WHEN WE ARE DRIVING AND IT SEEMS LIKE A GEAR IS SHIFTED WHEN WE DID NOT STEP ON THE GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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