Dodge Durango Complaints (2002)

423 consumer complaints on file.

#10447214February 8, 2012
SUSPENSION
STARTED HEARING NOISES UNDER MY GAS, BRAKE PEDALS. BIG KNOCKING NOISES. FOUND OUT ABOUT A RECALL THAT MY TRUCK NEEDED REGARDING THE BALL JOINTS THAT COULD CAUSE THEM TO BRAKE AND LOSE THE TIRES. WHEN TO THE DEALERSHIP AND WAS TOLD THAT I HAD PASSED THE MILEAGE OF 100,000, AND WOULD HAVE TO PAY OUT OF POCKET. IT WAS ONLY 2463 MILES OVER. I THOUGHT RECALLS DON'T HAVE A TIME LIMIT TO GET FIXED? SO NOW I HAD TO FIND A CAR SHOP TO FIX BOTH BALLJOINTS, ON BOTH SIDES. TO TOP IT OFF THE RIGHT SIDE NEEDED A NEW HUB ACCESSORY REPLACED ALSO THAT I AGAIN HAD TO PAY ON MY OWN. WHY ARE SO MANY THINGS GOING WRONG NOW? AND BY READING ONLINE I'M NOT THE ONLY ONE WITH THESE SAME ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445596January 27, 2012
POWER TRAIN
TRANSMISSION AND POWER TRAIN BROKE. PIECES OF IT WERE LATER FOUND ON THE ROAD. TRANSMISSION MELTED AND CAUGHT FIRE, AND LATER THE WHOLE VEHICLE WAS ENGULFED IN FLAMES AND SMOKE. BY THE TIME FIREFIGHTERS HAD ARRIVED , THE WHOLE VEHICLE FRONT WAS BURNT DOWN. THE VEHICLE WAS TOTALED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10444807January 22, 2012
ENGINE AND ENGINE COOLING
I WAS COMING DOWN A DRIVEWAY FROM A STORE AND I ATTEMPTED TO STOP BEHIND ANOTHER VEHICLE WHEN I APPLIED MY BRAKES AND MY DURANGO LUNGED FORWARD TOWARDS THE OTHER VEHICLE AND IT DID IT TWICE BUT THE SECOND TIME I HAD BOTH MY FEET ON THE BRAKES AND I HIT THE OTHER VEHICLE.I HAVE NEW TIRES AND BRAKES AND ALSO THE PAVEMENT WAS WET BUT IT DID NOT SLIDE. IT WAS LIKE THE ACCELERATOR STUCK OR SOMETHING. MY WORRY IS THAT I COULD HIT A PEDESTRIAN NEXT TIME THIS HAPPENS. I HAD NO DAMAGE TO MY DURANGO BUT THERE WAS DAMAGE TO THE OTHER VEHICLE. THIS IS THE FIRST ACCIDENT I'VE HAD IN YEARS AND I HAD A GOOD DRIVING RECORD UNTIL NOW. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10442900January 9, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE VEHICLE COULD NOT BE SHIFTED OUT OF PARK. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE VIN DID NOT QUALIFY FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 07V555000 (POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 178,433.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441172December 24, 2011
ENGINE AND ENGINE COOLING
WHILE DRIVING A BURNING ODOR COULD BE DETECTED FROM INSIDE THE CABIN. SO I PULLED OVER TO CHECK THE ENGINE AND NO IMMEDIATE PROBLEM COULD BE SEEN. AFTER DRIVING FOR TWO BLOCKS I NOTICE THAT THE ODOR WAS GETTING STRONGER AND SMOKE WAS COMING FROM THE ENGINE. I PULLED OVER ONCE MORE OPEN THE HOOD. UPON FURTHER INSPECTION I NOTICE FLAME AT THE FIRE WALL WITHIN SECONDS THE WHOLE ENGINE COVERED IN FLAMES. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10439416December 12, 2011
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, ELECTRICAL SYSTEM
WHILE STOPPED AT AN INTERSECTION, THE AIR CONDITIONER/HEATER BLOWER MOTOR CEASED TO OPERATE IN ALL RANGES EVEN THOUGH THE A/C WAS ON AND THE COMPRESSOR CLUTCH WAS ENGAGED. ON INSPECTION, IT WAS OBSERVED THAT THE FIRST TWO PINS OF THE RESISTOR BLOCK WERE MELTED AS WAS THEIR CORRESPONDING SOCKETS IN THE PLUG. FURTHER, THE WIRING AT THE PLUG WAS SEVERELY OXIDIZED AND THE INSULATION WAS MELTED BACK. I REPLACED THE PLUG ASSEMBLY AND RESISTOR BLOCK. THE RESISTOR BLOCK HAD BEEN REPLACED THREE YEARS PRIOR WHEN THE LOWEST BLOWER SETTING CEASED TO OPERATE. INTERNET ACCOUNTS OCCUR FREQUENTLY ON THIS ISSUE. THIS CREATES A COLD WEATHER HAZARD AS THE DEFROSTER WILL CEASE TO OPERATE CREATING A DANGEROUS OPERATING CONDITION. TOTAL COST OF REPAIR MATERIALS WAS APPROXIMATELY $125.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435590November 14, 2011
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, ELECTRICAL SYSTEM
BEGINNING OCTOBER OF 2010 MY HEATER WENT OUT IN MY 2002 DODGE DURANGO. WE REPLACED THE WIRING HARNESS, THE RESISTER, AND THE BLOWER MOTOR. THE CONNECTION BETWEEN THE RESISTER AND THE WIRING HARNESS, CONTINUES TO MELT THE FIRST TWO PRONGS. IN RESULT THE HEATER SLOWLY GOES OUT ONE SETTING AT A TIME, AS WELL AS NO HEAT, JUST COOL AIR BLOWS IN THE REAR. AFTER REPLACING ALL THREE PARTS IT WORKS FOR ABOUT A MONTH BEFORE EVERYTHING STARTS TO FRY AGAIN. AFTER SPENDING A $100.00/MO FOR REPLACEMENT PARTS AND THE EXPENSE OF SERVICE, I'M EXTREMELY FRUSTRATED AND BROKE. AFTER MUCH RESEARCH ON THE INTERNET I COME TO FIND THAT I AM NOT THE ONLY ONE WITH THIS COMPLAINT. GOING WITHOUT A HEATER OR DEFROST IN THE MIDDLE OF WINTER IN MINNESOTA IS NOT AN OPTION, ESPECIALLY WITH LITTLE CHILDREN AND IT GOES OUT AS YOUR STOPPED AT A LIGHT AND YOUR WINDOW FOGS UP AND CAN'T SEE A THING. I HOPE WITH MUCH CONSIDERATION THAT THIS MATTER COULD BE ATTENDED TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425545September 15, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE OVERHEATED WHILE DRIVING 30 MPH. THERE WAS COOLANT LEAKING FROM THE RESERVOIR AND THE TEMPERATURE ERRATICALLY RACED TO HOT. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE THEY REPLACED THE THERMOSTAT AND THE RADIATOR PRESSURE CAP. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THAT THERE WERE NO RECALLS FOR THE FAILURE AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418173August 9, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT WAS DRIVING 25 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING, APPROXIMATELY EIGHT TIMES. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC FOR DIAGNOSTIC TESTING BUT THE MECHANIC WAS UNABLE TO PRODUCE ANY FAILURE CODES. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410229July 1, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT SHE WAS UNABLE TO SHIFT THE VEHICLE INTO PARK, BUT WAS ABLE TO REMOVE THE KEY FROM THE IGNITION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 07V555000 (COMPONENT: POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401101May 16, 2011
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT ALL OF THE VEHICLE INTERIOR LIGHTS, THE INSTRUMENT PANEL LIGHTS, THE WINDSHIELD WIPERS AND THE POWER LOCKS WERE NOT WORKING. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO DIAGNOSED THAT THE COMPUTER MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 107,305.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398105April 28, 2011
SUSPENSION:FRONT
FRONT END MAKES A REALLY BAD NOISE BACKING UP AND THEN GOING FORWARD. SOUNDS AS IF THERE IS A POPPING NOISE GOING ON AND RIPPLING EFFECT SUCH AS..EXAMPLE IF YOU PUT A CLOSE PIN ON A BICYCLE TIRE TO GET IT TO MAKE NOISE. I'VE HAD IT LOOKED AT BY A DEALER AND A GARAGE AND BOTH SEEM TO CANT ANY THING WRONG WITH IT .THIS HAS BEEN GOING ON FOR THE LAST 3 YEARS NOW....CAN IT BE THE BALL JOINTS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398103April 28, 2011
WHEELS
HAD TO MAKE A SUDDEN STOP AND ABS SYSTEM WAS DANGEROUSLY SLOW TO ENGAGE, RELEASE AND RE-ENGAGE. BRAKE PEDAL WENT ALL THE WAY DOWN TO THE FLOOR AND BARELY STOPPED BEFORE HITTING VEHICLE IN FRONT OF ME. HAVE REPLACE ALL CALIPERS AND PADS BOTH FRONT AND BACK. STILL HAVING PROBLEMS ...I DRIVE DAILY BACK AND FORTH TO WORK AND MOST OF THE TIME I HAVE TO START BRAKING WAY BEFORE I GET TO A STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392187March 18, 2011
SUSPENSION:REAR
REAR LEFT AXEL FELL OFF MY DODGE DURANGO AND CAUSED AN ACCIDENT. I WAS TRYING TO GET CHRYSLER TO GIVE ME A COPY OF THE INSPECTION THAT WAS DONE BY A INSPECTOR HIRED BY AND WAS DENIED. THIS MODEL OF SUV HAS HAD WHEEL PROBLEMS IN THE PAST AND I WANTED TO BE SURE IT WAS NOT A DEFECT. I WAS TOLD THE INFORMATION IS PROPRIETARY AND I WOULD LEGAL DOCUMENTATION TO GET THE INSPECTORS REPORT. THE CASE #"S ARE: [XXX] AND [XXX]. I ALSO SAVED ALL EMAILS REGARDING THIS PROBLEM. I CAN EMAIL THEM TO YOU OR MAIL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10386883March 8, 2011
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WOULD EXHIBIT AN ABNORMAL RUMBLING. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES BUT WAS NEVER ABLE TO DUPLICATE THE FAILURE. MOST RECENTLY, THE CONTACT WAS INFORMED BY THE DEALER THAT THE FAILURE WAS CAUSED BY THE REAR DIFFERENTIAL, AFTER THE WARRANTY WAS EXPIRED. THE CONTACT BELIEVED THE FAILURE TO BE AN EXTREME SAFETY ISSUE BECAUSE THE VEHICLE COULD HAVE SLAMMED TO A STOP IN A DANGEROUS SITUATION AND THE MANUFACTURER DENIED THE FAILURE UNTIL AFTER THE WARRANTY EXPIRED. THE FAILURE AND CURRENT MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381403February 10, 2011
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 10 MPH THE CONTACT HEARD A GRINDING NOISE. THE PASSENGER SIDE OF THE VEHICLE DROPPED TO THE GROUND AND THE TIRE CAME OFF OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIANS STATED THAT THE SUSPENSION FRONT CONTROL ARM UPPER BALL JOINT HAD SEPARATED. THE TECHNICIANS ALSO STATED THAT THE FRONT CONTROL ARM UPPER BALL JOINT, SWAY BAR, BRAKE PADS, SUSPENSION CROSS BAR, WHEEL, BRAKES AND CALIPERS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THERE WAS A RECALL NHTSA CAMPAIGN ID NUMBER: 04V596000 (SUSPENSION FRONT:CONTROL ARM:UPPER BALL JOINT) BUT THE DEALER INFORMED HER THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS CONTACTED AND STATED THEY WOULD COVER A PORTION OF THE REPAIRS BUT THEY COULD NOT COVER THE ENTIRE COST. THE APPROXIMATE FAILURE MILEAGE WAS 142,299. UPDATED 02/18/11 *BF PHOTOS INCLUDED UPDATED 12/06/2011 *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379860February 1, 2011
AIR BAGS, POWER TRAIN
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED IT ROLLED AWAY AND CRASHED INTO THE SIDEWALK. THE DRIVER AND PASSENGER AIR BAGS DEPLOYED. THE VEHICLE WAS DRIVEN TO A LOCAL MECHANIC. THE VEHICLE WAS EXAMINED BY AN ENGINEER WHO WAS UNABLE TO DIAGNOSE A FAILURE CODE, OR RECREATE THE REASON WHY THE VEHICLE ROLLED OUT OF THE PARK POSITION. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 141,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369083December 3, 2010
ELECTRICAL SYSTEM
I HAVE A 2002 DODGE DURANGO SPORT WITH 123K MILES. I WAS DRIVING 70 MPH ON THE FREEWAY, WHEN MY CAR COMPLETELY SHUT DOWN....I.E. POWER STEERING, POWER BRAKES, EVERYTHING. DUE TO THE FACT THAT I COULD HARDLY TURN OFF THE ROAD I WAS NEARLY REAR ENDED BY AN 18 WHEELER. I HAD 2 SMALL CHILDREN IN THE VEHICLE WITH ME, AND IT WAS ONE OF THE MOST TERRIFYING EXPERIENCES OF MY LIFE. I HAVE READ ONLINE THOUSANDS OF PEOPLE HAVING THE SAME ISSUES, WHICH ARE APPARENTLY THE PCM IS TOO CLOSE THE ENGINE WHICH CAUSES THE VEHICLES INSTRUMENTS TO SHUT DOWN. I FIND THIS A MAJOR REASON TO INVESTIGATE THIS ISSUE. DOES CHRYSLER/DODGE NEED A WHOLE FAMILY TO DIE IN ONE OF THEIR VEHICLES BEFORE THEY DECIDE TO ISSUE A RECALL? THIS IS A VERY SERIOUS ISSUE THAT THE NHTSA NEEDS TO INVESTIGATE BEFORE, IF IT HASN'T HAPPENED YET, SOMEONE GETS KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367187November 22, 2010
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, SUSPENSION:REAR
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING 10-15 MPH, HE HEARD A NOISE. WHEN THE VEHICLE WAS TAKEN TO LOCAL REPAIR SHOP, THE CLUTCH PACK RETAINING CLIP ON THE REAR DIFFERENTIAL WAS REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000. UPDATED 1/21/11 *CN THE CLUTCH PACK RETAINER FAILED AND HAD TO BE REPLACED AS WELL AS THE ENTIRE REAR DIFFERENTIAL POST UNIT. UPDATED 03/23/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362414October 26, 2010
AIR BAGS, ENGINE AND ENGINE COOLING, SUSPENSION:FRONT
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE AIR BAG LIGHT AND THE CHECK ENGINE REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE AIR BAG FAILURE. THE DEALERS DIAGNOSIS LOCATED THE FAILURE TO THE AIR BAG SENSOR ELECTRICAL WIRES. NO CODES WERE DISPLAYED REGARDING THE CHECK ENGINE LIGHT. THE VEHICLE WAS TAKEN TO A TIRE GARAGE, BECAUSE THE FRONT TIRES FELT UNSTABLE WHILE DRIVING. THE TIRE MECHANIC STATED THE FRONT HUB CAP CAUSED THE VEHICLE TO FEEL UNSTABLE WHILE DRIVING. THE VEHICLE WASN'T REPAIRED. THE MANUFACTURER WILL BE CONTACTED. THE FAILURE MILEAGE WAS 21,000 AND THE CURRENT MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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