Dodge Durango Complaints (2004)

1,115 consumer complaints on file.

#11097537May 23, 2018
UNKNOWN OR OTHER
I DO NOT OWN THIS VEHICLE. WE HAVENT OWNED IT IN YEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090520April 27, 2018
ENGINE
I PURCHASED MY '04 DURANGO IN 2014 WITH 70,000 MILES ON IT AND JUST PAID IT OFF LAST MONTH. I HAVEN'T EVEN RECEIVED THE TITLE YET BUT YET I HAVE A TRUCK THAT DOESN'T RUN ANYMORE. ABOUT A WEEK OR SO AGO I WENT OUT TO START MY TRUCK AND THE ENGINE BEGAN TO KNOCK VERY LOUDLY. WE HAD A SMALL RAIN/SNOW EVENT THE NIGHT BEFORE AND THE TRUCK HAD BEEN SITTING OUTSIDE IN THE ELEMENTS. I IMMEDIATELY TURNED OFF THE TRUCK AND WENT BACK INSIDE TO MAKE SOME CALLS AND GET ON THE INTERNET. I FOUND OUT THAT THERE HAS BEEN AN ONGOING ISSUE WITH THIS TRUCK CONCERNING WATER LEAKING INTO THE ENGINE CAUSING IT TO HYDROLOCK THE ENGINE CAUSING CATASTROPHIC ENGINE FAILURE/ ENGINE REPLACEMENT. PRIOR TO THIS, I HAD ISSUES WITH THE TRUCK CONCERNING IDLING AND/OR STALLING DURING THE RAIN OR WHEN GOING THROUGH A CAR WASH. I READ SO MANY COMMENTS FROM FELLOW VEHICLE OWNERS THAT HAVE EXPERIENCED THIS ISSUE AND HAVE HAD TO REPLACE THE ENGINE. THERE IS NO OTHER FIX. THE ESTIMATED FIX FOR THIS IS A NEW/USED ENGINE COSTING THOUSANDS OF DOLLARS (I WAS QUOTED 7000, I ONLY PAID 10,000 FOR THE TRUCK WHEN I BOUGHT IT). I HAD A MECHANIC COME LOOK AT IT AND HE SAID THE TRUCK DROPPED A VALVE, IT WAS CYLINDER #3. MY ENGINE HAS JUST OVER 113,000 MILES ON IT. THERE IS NO REASON I SHOULD HAVE TO REPLACE AN ENGINE AT THIS MILEAGE. NONE WHATSOEVER. DELVING INTO THE ISSUE IT SEEMS AS IF THERE IS A REPLACEMENT PART (COWL FITTING) THAT NEEDS TO BE REPLACED THAT DODGE/CHRYSLER NEVER ISSUED A RECALL FOR ALTHOUGH THEY KNEW THERE WAS AN ISSUE AND IT WAS CAUSING ITS ENGINES TO BLOW RODS AND SUFFER IRREPARABLE DAMAGE. IF I HAD KNOWN THAT THIS I WOULD NEVER EVER HAVE BOUGHT IT ESPECIALLY FROM A COMPANY THAT DOESN'T CORRECT THEIR MISTAKES EVEN WHEN THEY KNOW ABOUT THEM. I HAVE NEVER OWNED A DODGE BEFORE AND I WILL NEVER BUY ANOTHER AGAIN OR RECOMMEND THEM TO OTHERS. THEY SHOULD STAND BY THEIR PRODUCT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088986April 19, 2018
AIR BAGS, FUEL/PROPULSION SYSTEM, POWER TRAIN
THE TRANSFER CASE WILL MAKE NOISE WHEN UNLOCKING THE DOORS, IT WILL ALSO ENGAGE AND CHANGE THE AWD BY ITSELF TO 4LOCK WHEN DRIVING ON THE ROAD. IT CAN CAUSE SERIOUSE HARD OR ACCIDENT. THE AIRBAGS ON BOTH DRIVER AND PASSENGER SIDE LIGHT WILL ENGAGE AND CAN CAUSE SERIOUSE HARM. THE FUEL PUMP SEEMS LIKE IT HAS AN AIR BUBBLE INSIDE AND SHOOTS OUT GASOLINE AND ALSO CAN CAUSE SERIOUSE HARM. ALL OF THESE PROBLEMS OCCURS WHEN THE VEHICLE IS IN MOTION AND STATIONARY. PLEASE FIX!!! RECALL!!! YOU HAVE TO HEAR THE NOISE AND DRIVE WHEN IT HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965491March 27, 2018
ENGINE AND ENGINE COOLING
2004 DODGE DURANGO. CONSUMER WRITES IN REGARDS TO A DEFECTIVE ENGINE. *SMD THE CONSUMER STATED THE VEHICLE SHOOK VIGOROUSLY AND THE NOISE GREW LOUDER. THE DEALER ADVISED THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE ALSO HAD A CONTINUOUS OIL LEAK. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080910March 22, 2018
ELECTRICAL SYSTEM:WIRING
TL* THE CONTACT OWNED A 2004 DODGE DURANGO. WHILE WARMING UP THE UNOCCUPIED VEHICLE FOR APPROXIMATELY 10 TO 15 MINUTES, THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT WAS CALLED AND A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED TO AN INDEPENDENT AUCTION. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 07V092000 (ELECTRICAL SYSTEM) AS A POSSIBLE CAUSE OF THE FIRE. THE FAILURE MILEAGE WAS 140,000. FIRE MARSHALL DETERMINED THE CAUSE OF THE FIRE WAS WIRING. *TT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11076275March 5, 2018
AIR BAGS, SEATS
TAKATA RECALL. I HAD THE PASSENGER SIDE AIRBAGS REPAIRED ON 3/2/18 AT GLENN THOMAS IN SIGNAL HILL, CA. ON THIS DAY AFTER I WAS INFORMED THE JOB FOR THE AIR BAG REPAIR WAS COMPLETED. I SIGNED THE PAPERS ,AND I DROVE OFF THE LOT. I IMMEDIATELY NOTICED THAT THE AIRBAG INDICATOR LIGHT WAS ON THE MY DASH. I WAS ONLY 10 MINUTES AWAY, SO I IMMEDIATELY CALLED THE SERVICE ADVISOR AND LEFT A VOICE MESSAGE. BUT I WENT AHEAD AND DROVE BACK TO THE DEALERSHIP SO THEY COULD SEE THAT THE LIGHT WAS ON. I BROUGHT THE CAR BACK IN AND THE SERVICE ADVISOR PUT THE DIAGNOSTICS TOOL ON THE CAR AND IT GAVE HIM A PRINTOUT OF POSSIBLE ISSUES. HE THEN HAD A TECHNICIAN LOOK AT THE CAR. I WAITED IN THE CUSTOMER WAITING ROOM. WITHIN 30 MINUTES, THE ADVISOR CAME INTO THE WAITING AREA AND TOLD ME IT WAS THE SEAT TRACKING SENSOR ? (I MAY HAVE THE CORRECT WORDING INCORECCT) . I WAS THEN QUOTED A REPAIR PRICE OF $270 FOR ONE SEAT (DRIVER'S SIDE). I WAS TOLD THEY ONLY HAVE 1 PART IN STOCK AT THE TIME AND THAT IT WOULD BE 3 HOURS TO REPAIR. I DID NOT HAVE THE TIME TO WAIT FOR THIS REPAIR NOR DID I HAVE THE $270 FOR THE REPAIR. I THEN ASKED CAN THE CAR BE DRIVEN WITH THE AIRBAG INDICATOR LIGHT ON, AND I WAS TOLD YES, BUT THE AIRBAGS MAY NOT WORK PROPERLY IF INVOLVED IN A ACCIDENT (CRASH). MY QUESTION... IS IF THIS SEAT TRACKING SENSOR IS IMPORTANT TO THE FUNCTIONALITY OF THE AIR BAGS WHY IS THIS NOT COVERED UNDER THE TAKATA AIRBAG RECALL. AND WHY IS IT NOT FREE TO THE CUSTOMER. I SHOULD NOT HAVE TO PAY FOR THIS REPAIR IF THERE IS A OPEN ACTIVE RECALL AND THIS REPAIR FOR THE SEAT TRACKING IS DIRECTLY RELATED TO THE AIRBAGS. I WOULD APPRECIATE IT IF THIS CAN BE LOOKED INTO FURTHER. TAKATA AIRBAG REPAIR PERFORMED BY: GLENN THOMAS DODGE CHRYSLER JEEP 2100 EAST SPRING ST SIGNAL HILL, CA 90755 562-426-5111 SERVICE ADVISOR: KOREY WONG REPAIRED: 3/2/2018
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065463January 27, 2018
FUEL/PROPULSION SYSTEM
I HAVE READ DODGE IS AWARE OF THIS ISSUE, AND NO ONE HAS DONE ANYTHING TO PROTECT THE CONSUMER. THE GAS TANK DOES NOT FILL AND SPITS FUEL OUT WHEN ABOUT 2/3 FULL. ALSO THE TANK IS COLLAPSING DO TO THE PRESSURE THAT BUILDS UP. THIS IS A BIG SAFETY CONCERN THAT NEEDS SOME KIND OF ACTION TAKEN. PEOPLE NEED TO STOP TURNING THEIR HEADS AWAY FROM THESE PROBLEMS. I HAVE TAKEN THIS TO A MECHANIC WHO HAS STATED THIS IS A REAL CONCERN. WE RESEARCHED THIS TO FIND OUT NO ONE IS OWNING UP TO A POOR DESIGN. AND A MAJOR SAFETY ISSUE. NOT SURE WHY, JUST HAVE NO WORDS. DODGE NEEDS TO STEP UP AND TAKE CARE OF THIS. I AM CURRENTLY LOOKING INTO HOW TO FILE A CLASS ACTION SUIT. SINCE EVERYONE DENIES THERE IS A PROBLEM. ANY HELP WOULD BE GREATLY APPRECIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061770January 22, 2018
AIR BAGS, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2004 DODGE DURANGO. CONSUMER WRITES IN REGARDS TO ELECTRICAL ISSUES WITH VEHICLE. *LD THE CONSUMER STATED HAD A RECALL FOR AIRBAGS AND THE INSTRUMENT CLUSTER. THE CONSUMER STATED BATTERY DISCHARGED IN A VERY SHORT PERIOD OF TIME AFTER THE IGNITION SWITCH WAS MOVED TO THE OF POSITION. THE CONSUMER STATED IT WAS OVER 2 YEARS AND THE RECALL REPAIRS STILL HAD NOT BEEN COMPLETED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056182December 23, 2017
FUEL/PROPULSION SYSTEM
I CAN NOT FILL THE GAS TANK,FUEL STARTS TO COME OUT OF NECK ABOUT2/3 FULL THIS HAS BEEN AN ON GOING PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056138December 22, 2017
ENGINE
DURANGO SLT 5.7L V8 HEMI ENGINE HYDRO LOCKED AND THREW A ROD WHILE THE VEHICLE WAS PARKED. THE HYDRO LOCK ISSUE IS WIDELY REPORTED WITH THE 2004 FIRST GENERATION OF THE HEMI ENGINE. HOWEVER, DODGE DOES NOT ACKNOWLEDGE THIS MANUFACTURING DEFECT AND SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046579November 16, 2017
POWER TRAIN
DODGE DURANGO LIMITED 4X4 ENGAGES 4 WHEEL DRIVE RANDOMLY ON THE FREEWAY AT HIGH SPEEDS, WITHOUT BEING TOLD TO. THIS IS A HUGE SAFETY ISSUES AND I SEE MANY PEOPLE COMPLAIN ABOUT IT ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045038November 9, 2017
AIR BAGS
RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043676November 6, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WITH THE CRUISE CONTROL SET FOR 68 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY AN ADDITIONAL 20 MPH WITHOUT WARNING. THE FAILURE CAUSED HER TO BE PULLED OVER BY THE POLICE. IN ADDITION, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE CONTACT HEARD AN ABNORMAL CLUNK SOUND. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 299,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039404October 24, 2017
AIR BAGS
CALLED DEALER ON 10 OR 12 TIMES IN ZIP CODE 30067 OVER PASS 2 YEARS TO TAKE CARE OF RECALL NEVER HAD PARTS, ALWAYS ASKED ME TO CALL BACK ASK ME TO PAY FOR AIRBAG RECALL THEN APPLY FOR SOMEONE TO SENT ME MONEY BACK. ALL THE WRITTEN DOCS I HAVE RECEIVED FROM TK HOLDINGS INC IT CLEARLY STATES FREE REPAIR REPLAEMENT OF AIRBAG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039475October 24, 2017
AIR BAGS
TAKATA AIR BAG LIGHT'S APPEARED ON WHEN WE PURCHASE THE VEHICLE. WE SEARCHED THE MANUAL TO SEE IF THERE WAS A REASON WHY THE LIGHTS WOULD BE ON. MONTHS LATER WE RECEIVED IN THE MAIL A RECALL FOR THE INFLATOR AIR BAG ON DRIVER AND PASSENGER. I DROPPED VEHICLE OFF FOR SERVICE WERE I WAS REFERRED TO DODGE/JEEP/CHRYSLER AND WAS TOLD I WOULD RECEIVE VEHICLE BEFORE THE END OF DAY PICKED VEHICLE UP NEXT DAY. DROVE OF LOT THE LIGHT WAS OFF. FEW DAYS LATER THE LIGHT ON PASSENGER SIDE COMES ON AND OFF. I HAVE CONTACTED PLACE WERE I HAD AIRBAGS REPLACED AND HAVE NOT GOTTEN A CALL BACK TO TAKE IT BACK TO BE SERVICED. THE THE AIR BAG LIGHT COMES ON WHEN YOU HIT THE BRAKES AND DRIVING ALWAYS STAYS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032210October 7, 2017
ENGINE
IT WAS A RAINI DAY AND DECIDED TO GO TO THE STORE TO GET GROCERIES. I WAS DRIVING MY VEHICLE TO GET TO THE STORE FROM MY HOME TO THE WHOLE FOODS IN SAN FRANCISCO CA ON FREEWAY I-280 NORTH NEAR THE EXIT ON GENEVA I HEARD A LOUD NOICE COMING FROM THE ENGINE COMPARTMENT, SO I DECIDED TO GET OUT ON THE EXIT TO SEE WHAT WAS GOING ON, I TURN LEFT ON GENEVA AV I WAITED ON RED LIGHT ON GENEVA AV AND HOWTH ST WHEN LIGHT TURN GREEN I LET GO THE BREAK AND STARTED TO GO SO I CAN PARK ON THE STREET AND ALL OF THE SUDDEN I HEARD A LOUD SOUND AND SAW A LOT OF SMOKE SO I PULLED OVER ON 33 GENEVA AV SAN FRANCISCO CA AND LOOKED AROUND AND FOUND PIECES OF THE ENGINE ON THE ROAD AND NEAR THE STARTER ON THE VEHICLE, THIS IS WHEN I KNEW IT WAS DONE ENGINE WAS BROKEN AND HAD TO CALL AAA TO GET A TOW TRUCK. LATER I DECIDED TO DO SOME RESEARCH ON WHAT JUST HAPPEN AND FOUND THAT A LOT OF OTHER PEOPLE HAD PROBLEMS ON THIS VEHICLE JUST LIKE I DID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024933September 21, 2017
AIR BAGS
AIR BAG LIGHTS ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024265September 19, 2017
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
CAR HAS A NEW ENGINE AND THIRD WATER PUMP. IT FAILED AFTER 5000 MILES AND ENGULFED IN FLAMES CAUSING THE FAILURE OF THE BELT, TENSIONER, MAIN DRIVE PULLEY AND AC COMPRESSOR. TODAY DODGE JUST RECALLED THESE PUMPS FOR THE VERY SAME REASON BEARING FAILURE AND SUPER HOT CONDITIONS CAUSING FIRES AND FAILURE. I WAS JUST REDRIVING ALONG THE TRUCK HAS BEEN RUNNING WELL AND SHOWED NO SIGNS OF ISSUES, NO NOISE, SMELL, LIGHTS OR STRUGGLE. CAR WAS AT NORMAL OPPERATING TEMPURTURE AND DAYTIME TRAFFIC. STOPPED FOR GAS STAYED FOR A COUPLE MINUTES THEN DRIVE ON, WITHIN TWO MILES WITHOUT ANY WARNING OR NOISE THE CAR STARTED SMOKING PULLED OVER AND SMELLED A RUBBER NOTICES NO LEAKS IN THE WATER DELIVERY SYSTEM OIL, TRANS, OR POWER STEERING, THE BELT WAS RED HOT AND SMELLED LIKE A HOUSE FIRE CAR WAS TAKEN 200 YARDS TO PEP BOYS AND REPAIRED AT THE COST OF $1300. SHOULD NOT HAPPEN WITH 5000 MILES ON THE WATER PUMP AND 20,0000 ON A NEW ENGINE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11023349September 13, 2017
ENGINE
HAS HAD PROBLEMS WITH ENGINE ON DURANGO 4.7L OVERHEATING, I DRIVE 15 MINUTES TO WORK WHEN ITS WARM OUTSIDE AND ITS ALREADY OVERHEATING, IVE CHECKED VARIOUS FORUMS ONLINE EACH ONE HAD NUMEROUS PEOPLE COMPLAINING ABOUT THE SAME ISSUE, WITH ALL THE PEOPLE COMPLAINING I FIGURED DODGE WOULD FIND A SOLUTION, OR FIGURED SOMEONE WOULD FILE A CLASS ACTION SUIT, BUT NOTHING HAS BEEN DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021242September 3, 2017
EXTERIOR LIGHTING
INTERIOR LIGHTS STOP WORKING WHEN THE DOORS OR HATCH ARE OPENED YOU CAN MANUALLY TURN INTERIOR LIGHTS BY TOUCH OF BUTTONS . THEY WILL NOT COME ON BY DASH SWITCH EITHER . PARKED IN A GARAGE ALL THE TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Durango