Dodge Durango Complaints (2002)

423 consumer complaints on file.

#10618292August 1, 2014
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
OIL PRESSURE KEEPS CHANGING WHEN IT SHOULDN'T WHICH IS CAUSING CAR TO OVERHEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609583July 10, 2014
SERVICE BRAKES
I WAS PARKED IN DRIVEWAY AS I WAS EXITING TO GO INTO STREET THE BRAKES FELT VERY SOFT. AS I SHIFTED INTO DRIVE THE BRAKE PEDAL WENT ALL THE WAY DOWN WITH MINIMAL BRAKING. I PULLED TO THE SIDE AND STOPPED THE ENGINE. I NOTICED A POOL OF FLUID WHICH TURNED OUT TO BE BRAKE FLUID FROM A BRAKE LINE. TODAY NINE MONTHS LATER THE SAME THING HAPPENED ON THE OTHER SIDE. THIS VEHICLE WAS PURCHASED NEW IN OCTOBER,2003. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595533June 2, 2014
AIR BAGS
TL* THE CONTACT OWNS 2002 DODGE DURANGO. THE CONTACT STATED THAT AFTER BEING IN A CRASH AT 80 MPH, THE AIRBAGS DID NOT DEPLOY UNTIL AFTER THE VEHICLE ROLLED OVER. A POLICE REPORT WAS FILED AND THE VEHICLE WAS DESTROYED. THERE WAS ONE INJURY AND TWO FATALITIES AS A RESULT OF THE CRASH. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
2
#10573553March 19, 2014
SUSPENSION, POWER TRAIN
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE VIBRATED EXCESSIVELY. ALSO, WHEN THE BRAKES WERE APPLIED THE VEHICLE WOULD SKID AND JERK FORWARD. THE FAILURE WAS RECURRING. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBERS: 07V555000(POWER TRAIN) AND 08E064000(SUSPENSION) BUT WAS ADVISED BY THE DEALER THAT ALL RECALL FOR THE VEHICLE HAD BEEN SATISFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 215,000. UPDATED 06/10/14 MA THE CONSUMER STATED WHEN SHE ATTEMPTED TO STOP, THE VEHICLE LOCKED UP AND SKIDDED FORWARDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561655January 27, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN, THE FRONT PASSENGER'S SIDE LOWER CONTROL ARM BECAME FRACTURED. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER, WHO STATED THAT THE UPPER CONTROL ARM, LOWER CONTROL ARM AND THE BALL JOINTS NEEDED TO BE REPAIRED. THE CONTACT DID NOT HAVE THE VEHICLE REPAIRED. THE VEHICLE WAS PREVIOUSLY REMEDIED UNDER NHTSA CAMPAIGN I.D. NUMBER: 08E064000 (SUSPENSION). THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 2/27/14*CN THE OWNER OF THE VEHICLE REQUIRES A SPANISH RESPONSE. UPDATED 3/6/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548761October 21, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT HE WAS UNABLE TO SHIFT THE VEHICLE INTO REVERSE OR PARK WHILE THE VEHICLE WAS IDLE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 07V555000 (POWER TRAIN) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514530May 31, 2013
POWER TRAIN, STEERING
THE TRANSMISSION SHIFT SELECTOR SOMETIMES WON'T ENGAGE IN PARK. THIS HASN'T CAUSED A PROBLEM YET. HOWEVER I AM VERY CAREFUL TO SET THE PARKING BRAKE SO THAT THE VEHICLE DOESN'T ROLL AWAY. I CALLED CHRYSLER TO INQUIRE ABOUT A RECALL THAT AFFECTED MANY 2002 DURANGOS THAT HAD A SIMILAR ISSUE. THEY SAID MY VEHICLE WAS NOT PART OF THE RECALL EVEN THOUGH I AM HAVING A SIMILAR PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507120April 4, 2013
STEERING, POWER TRAIN
VEHICLE FAIL TO ENGAGE IN PARK POSITION WHICH IN TURN LOCKS THE KEY IN IGNITION LEAVING IT SUSCEPTIBLE FOR THEIVES TO BREAK IN AND TO TAKE THE WHOLE VEHICLE AND ALSO VERY UNSAFE ESPECIALLY WHEN YOUR PARK IN AN INCLINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505437April 2, 2013
POWER TRAIN, ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
--- PLEASE--- NHTSA NEEDS TO EXPAND RECALL NOTIFICATION TO COVER MORE VEHICLES. I HAVE 2 DURANGOS, BOTH HAVE SAME PROBLEM DESCRIBED IN RECALL NOTIFICATION # 69542. DODGE CUSTOMER CARE HOTLINE CLAIMS BOTH OF MY VEHICLES (VIN [XXX] AND [XXX]) ARE NOT COVERED BY THIS RECALL. BOTH OF MY VEHICLES EXHIBIT SAME CONDITIONS DESCRIBED IN RECALL NOTIFICATION. RECALL ID # 69542 - POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT-- RECALL DATE: DEC 04, 2007-- MODEL AFFECTED: 2002 DODGE DURANGO SUMMARY: VEHICLES EQUIPPED WITH AUTOMATIC TRANSMISSIONS, THE IGNITION/PARK SHIFT INTERLOCK SYSTEM MAY BECOME INOPERATIVE. THIS CAN ALLOW THE SHIFTER TO BE MOVED OUT OF THE "PARK" POSITION WITH THE IGNITION KEY REMOVED (OR IN THE "LOCK" POSITION). THIS CAN ALSO ALLOW THE IGNITION KEY TO BE REMOVED WHEN THE SHIFTER HAS NOT BEEN PLACED IN THE "PARK" POSITION. CONSEQUENCES: EITHER OF THESE CONDITIONS COULD ALLOW THE VEHICLE TO ROLL AWAY CAUSING A CRASH WITHOUT WARNING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502173March 9, 2013
ELECTRICAL SYSTEM
I HAVE A 2002 DODGE DURANGO, HAVE REPLACED BLOWER MOTOR AND SEVERAL RESISTORS. TWO OF THE WIRES BETWEEN THE RESISTOR AND THE BLOWER KEEP MELTING. I HAVE REPLACED THE CONNECTOR AND THE HARNESS ALSO BECAUSE THEY GOT SO HOT THEY MELTED TOGETHER. SMOKE HAS ROLLED OUT OF THE DASH BECAUSE OF THIS PROBLEM. I CHECKED ONLINE AND THIS IS A COMMON PROBLEM, AND SEEMS IT IS HAPPENING TO ALOT OF PEOPLE. WHY IS THIS ISSUE NOT A RECALL? IT IS VERY SCARY WHEN THIS HAPPENS AND IT IS NOT SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492266January 11, 2013
POWER TRAIN, STEERING
THE VEHICLE DOES NOT SHIFT INTO PARK THUS KEY CANNOT BE REMOVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482173October 25, 2012
POWER TRAIN
THE SHIFT COLUMN IN MY 2002 DODGE DURANGO WILL NOT GO INTO GEAR. I HAVE TO GIGGLE IT SEVERAL TIMES TO GO INTO DRIVE OR REVERSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479641October 10, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT WHILE ACTIVATING THE LOW BEAM HEADLIGHTS, THEY BEGAN FLICKERING ALONG WITH THE INSTRUMENT PANEL AND THE INTERIOR LIGHTS. THE VEHICLE WAS DRIVEN TO A PRIVATE MECHANIC WHERE THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS NOT CONTACTED IN REGARD TO THE ISSUE. THE FAILURE MILEAGE WAS 79,410 AND THE CURRENT MILEAGE WAS 79,466.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478725October 5, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND A WARNING LIGHT ERRONEOUSLY ILLUMINATED INDICATING THAT THE VEHICLE WAS IN REVERSE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO ADVISED THAT THE VIN FAILED TO QUALIFY FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 06V339000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468982August 2, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2002 DODGE DURANGO 4X4. WHILE DRIVING APPROXIMATELY 55 MPH, THE CONTACT HEARD A LOUD NOISE OUTSIDE OF THE VEHICLE. THE VEHICLE WAS DRIVEN WITH CAUTION TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS REPAIRED BY A CERTIFIED MECHANIC, WHO REPLACED THE FRONT DRIVER'S SIDE UPPER BALL JOINT WHICH SEPARATED FROM THE VEHICLE. THERE WAS A RECALL RELATED TO THE SAME DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 04V596000 (SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT); HOWEVER THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466471July 18, 2012
VISIBILITY/WIPER, STRUCTURE:BODY
PURCHASED A USED 2002 DODGE DURANGO WITH 70K MILES. VEHICLE WAS UNDER LIMITED WARRANTY. DRIVERS POWER WINDOW FELL INTO THE DOOR AT HIGHWAY SPEED, NEARLY CAUSING AN ACCIDENT JUST FROM THE SHOCK. WENT TO DEALERSHIP, WAS TOLD IT WAS AN ELECTRICAL ISSUE, SO NOT UNDER WARRANTY. TOOK IT TO A PRIVATE MECHANIC, $500 TO REPLACE THE REGULATOR. A FEW MONTHS LATER, PASSENGER SIDE FAILS, TOOK IT TO A DIFFERENT DEALERSHIP, WAS TOLD IT WAS A PLASTIC PULLEY THAT FAILED, WOULD HAVE BEEN UNDER WARRANTY, BUT MY WARRANTY JUST EXPIRED. ANOTHER $500. DRIVER SIDE FAILED AGAIN A FEW MONTHS LATER, STARTED CALLING DODGE AND COMPLAINING, NOTHING THEY COULD DO THEY SAID. LEARNED HOW TO REPLACE MYSELF, 3 TIMES DRIVERS SIDE REAR REGULATOR, 2 TIMES PASSENGER REAR REGULATOR, 3 TIMES DRIVERS FRONT, 2 TIMES PASSENGER FRONT. NOW THREE ARE BROKEN AGAIN, THE REPLACEMENT PART IS THE SAME PLASTIC JUNK. I AM TIRED OF REPLACING THEM. DODGE HAS TOLD ME THAT IT HAS BEEN TO LONG AND THEY WILL NOT BE ABLE TO ASSIST ME, BUT CAN SELL ME THE PARTS...AGAIN.. I HAVE BEEN TOLD THAT COLD WEATHER, SLAMMING THE DOORS, OVER USE OF WINDOWS, COULD ALL BE CONTRIBUTING ISSUES. IN OTHER WORDS, HUMAN ERROR. THIS IS NOT THE CASE IN MY GARAGED FULL LEATHER SHOWROOM QUALITY VEHICLE. GOOGLE DODGE WINDOW REGULATORS, YOU WILL FIND PAGES OF COMPLAINTS. WISH I WOULD HAVE BOUGHT A CAR THAT DOESNT NEED TO BE AT 86 DEGREES CONSTANTLY, THAT COULD GO DOWN A BUMPY ROAD, THAT I COULD ROLL DOWN THE WINDOWS MORE THAN TWICE A DAY (BECAUSE THAT IS WHAT THEY RECOMMEND), COULD SHUT THE DOORS WITHOUT FEAR OF SLAMMING THEM, DIDNT HAVE TAPE ON THE WINDOWS TO HOLD THEM UP, COULD GO THROUGH A DRIVE THROUGH WITH MY DOOR CLOSED, AND DIDNT COST ME OVER $3000 IN WINDOW PARTS. THIS IS A SAFETY ISSUE AS YOU WILL FIND IF YOUR GOING DOWN THE HIGHWAY AND YOUR WINDOW INSTANTLY FALLS INTO YOUR DOOR. SHAME ON DODGE FOR NOT MAKING THIS ISSUE RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456673April 27, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT ALL OF THE LIGHTS ON THE VEHICLE FLICKERED ON AND OFF SPORADICALLY. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER OR A MECHANIC, BUT BELIEVED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN ID NUMBER: 02V322000). THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGES WERE 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453286March 27, 2012
ENGINE AND ENGINE COOLING
VEHICLE LOOSES OIL PRESSURE OFTEN AND TIMING CHAINS AND GEARS FROM FACTORYARE NO GOOD! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451625March 14, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 10 MPH AND APPROACHING A TRAFFIC STOP, THE VEHICLE STALLED WITHOUT WARNING. THE ENGINE WAS RESTARTED AND THE VEHICLE RESUMED NORMALLY. THE FAILURE RECURRED WHENEVER THE ENGINE WAS IDLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FAILURE WAS CONTRIBUTED TO THE IDLE AIR CONTROL VALVE, WHICH WAS REPLACED. THE FAILURE CONTINUED TO OCCUR AFTER THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447210February 8, 2012
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
DRIVING TO SCHOOL IN THE MORNING, ALL LIGHTS INSIDE AND OUT STARTED FLICKERING. TURNED THEM OFF, BUT THE HEADLIGHTS STAYED ON HIGHBEAMS THE WHOLE TIME WHILE STILL FLICKERING. ALARM ALSO STOPPED WORKING. ON THE DRIVE BACK THE HIGHBEAMS STAYED ON AGAIN THE WHOLE TIME EVEN WHEN ITS ON OFF SWITCH. INSIDE LIGHTS WON"T STAY ON. WHEN I TURN THE CAR ON THE DARN LIGHTS WILL NOT TURN OFF. DOING MY RESEARCH IT SEEMS THAT ITS THE CTM, AND ALOT OF PEOPLE HAVE HAD THAT EXPERIENCE. I HAVE 3 CHILDREN, WHAT IF MY LIGHTS FLICKER OFF AGAIN AND CAUSE AN ACCIDENT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Durango