Dodge Durango Complaints (2004)

1,115 consumer complaints on file.

#10407752June 21, 2011
ENGINE AND ENGINE COOLING
MY 2004 DURANGO 5.7 HEMI WAS BOUGHT IN 2003 BRAND NEW OFF OF GOODWINS LOT IN OUR TOWN OF NEW CASTLE, IN. WE HAD THE TRUCK APPROX. 3 YEARS BEFORE WE BEGAN HAVING PROBLEMS. PROBLEMS LIKE A "TICKING" NOISE, WHEN IT RAINED, THE TRUCK WOULD DIE--IN THE MIDDLE OF THE ROAD-WHILE DRIVING, WHICH WAS VERY DANGEROUS-TO MYSELF AND OTHER MOTORISTS. THE OIL WAS CHANGED PER EVERY 3 MTHS-AS INSTRUCTED, BUT THE TRUCK STILL SEEMED TO RUN LOW ON OIL. FINALLY, THE REASON I'M FILING THIS COMPLAINT-- 2 WKS AGO-THE TRUCK BEGAN "TICKING" AGAIN--EVEN THOUGH IT WASN'T RAINING-THEN MADE A LOUD "POP" NOISE-AND DIED--SMOKE COMING UNDER THE HOOD AND OIL SPURTING OUT FROM UNDER THE TRUCK'S BODY. WE TOOK IT TO A MECHANIC-HE SAID, "THE ENGINE BLOCK HAS A HOLE IN IT FROM A ROD THAT SOMEHOW BROKE LOOSE--THE TRUCK LOOKS AS IF IT'S BEEN LOSING OIL FOR SOME REASON"-THIS PROBLEM WAS FROM NO FAULT OF THE OWNER-I FEEL UPKEEP HAS BEEN DONE ON THIS TRUCK SO IT WASN'T FROM NEGLIGENCE". WE NOW HAVE TO PUT A BRAND NEW ENGINE IN OUR TRUCK AND I HAVE NOTHING TO DRIVE FOR A MONTH! AFTER REVIEWING MANY OTHER COMPLAINTS ABOUT THE 2004 DURANGO--AND NOTING THAT MOST, IF NOT ALL OF THEM HAVE SIMILAR DANGEROUS ISSUES WRONG WITH THEIR TRUCK-I FEEL DODGE SHOULD TAKE RESPONSIBILITY FOR THIS SUV AND RECALL IT--@ LEAST THE ENGINE/OIL PROBLEMS. WHEN SOMEONE DIES IN AN ACCIDENT DUE TO THE ENGINE "LOCKING" UP WHILE DRIVING--DODGE WILL HAVE A SUIT ON THEIR HANDS--AND I WILL BE A PART OF IT!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406092June 13, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTS STARTED FLASHING AS THE VEHICLE STALLED. THE CONTACT MENTIONED THAT SHE HAD PROBLEMS STARTING THE VEHICLE BEFORE THE FAILURE OCCURRED THEREFORE, SHE HAD TO JUMP STARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE BATTERY CABLE SHORTED OUT, MELTING THE EGR TUBE DUE TO THE CLUSTER BEING PROGRAM INCORRECTLY. AS A RESULT, THE BATTERY CABLE AND THE EGR TUBE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 04V578000 (ELECTRICAL SYSTEM:BATTERY:CABLES). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 104,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10404272June 3, 2011
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE: 2004 DODGE DURANGO LIMITED WITH THE 5.7L HEMI V8 ENGINE. 130,000 MILES ON VEHICLE. DRIVING VEHICLE AT HIGHWAYS SPEED (50 MPH) IT SUFFERED A CATASTROPHIC ENGINE FAILURE RESULTING IN A HOLE IN THE SIDE OF THE ENGINE BLOCK. ROD FAILURE. CONNECTING ROD SIMPLY BROKE IN HALF FOR NO REASON. FAILURE IS NOT THE RESULT OF NEGLECTED MAINTENANCE! THE MAINTENANCE SCHEDULE AS PRESCRIBED IN THE OPERATORS MANUAL WAS STRICTLY FOLLOWED USING THE RECOMMEND OIL (MOBIL 1 5-30W). MECHANICS SUMMATION OF CAUSE WAS "POOR QUALITY CONNECTING ROD FROM MANUFACTURER". THE INTERNALS OF THE ENGINE SHOWED NO WEAR AND WAS VERY CLEAN. REPLACED ENGINE WITH USED ENGINE COST WAS OVER $3000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404186June 2, 2011
ENGINE AND ENGINE COOLING
2004 DODGE DURANGO HEMI FATAL ENGINE FLAW. ON SUNDAY APRIL 17TH 2011, I WENT OUT TO START UP MY CAR AND THE MOST HORRIBLE BANGING, CLANKING NOISES CAME FROM THE ENGINE, I HAD THE VEHICLE TOWED TO MY LOCAL MECHANIC AND HE STATED THERE WAS A HOLE IN THE ENGINE BLOCK AND THE CAR WOULD NEED A NEW ENGINE.THIS ENGINE WAS VERY WELL MAINTAINED WITH REGULAR OIL CHANGES AND HAD ONLY 76,400 MILES ON IT. I HAD THE 7/70000 WARRANTY. I FILED A CASE WITH DODGE AND WAS ASSIGNED A CASE MANAGER. "[XXX]" HAD ME GET THE VEHICLE TOWED TO MY DODGE DEALER (AT MY EXPENSE). THEN AGAIN AT MY EXPENSE THE DEALER WANTED AN HOUR OF SERVICE TO "INSPECT THE ENGINE." ($105) TWO DAYS LATER THE DEALER CALLED SAYING THE DISTRICT MANAGER OF WANTED THEM TO INSPECT THE "BOTTOM OF THE ENGINE" AND AUTHORIZE ANOTHER 2HRS OF LABOR. THE INITIAL "ENGINE INSPECTION" WAS APPARENTLY ONLY THE "TOP OF THE ENGINE" WHICH WAS FOUND TO BE CLEAN WITH NO SLUDGE OR SIGNS OF NEGLECT. I STILL HAD NO ANSWER AS TO WHY THIS ENGINE SELF DESTRUCTED WITHOUT ANY WARNING. DODGE REFUSED TO GIVE ME MORE THAN $1500 SINCE I WAS OUT OF WARRANTY AND A NEW "REMAINED" ENGINE WOULD BE $7900!! I DECIDED TO SELL THE CAR FOR SCRAP, DODGE DOES NOT STAND BEHIND THEIR PRODUCTS, A WELL MAINTAINED ENGINE OF A$ 40,000 VEHICLE SHOULD NOT SELF DESTRUCT JUST OUTSIDE OF WARRANTY AND THE OWNER SHOULD NOT BE EXPECTED TO PAY FOR THE DIAGNOSIS. I WAS OUT OVER $300 AND FOUGHT WITH DODGE CUSTOMER SERVICE FOR OVER 3WEEKS. IF I HAD BEEN DRIVING THE CAR WHEN THE ENGINE FLAW HAPPENED THE WHEELS MAY HAVE LOCKED UP AND THE CAR COULD HAVE ROLLED. THERE ARE NUMEROUS OTHER COMPLAINTS ABOUT THIS ISSUE ON THIS SIGHT. DODGE NEEDS TO BE HELD ACCOUNTABLE FOR SUCH POOR WORKMANSHIP! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404250June 2, 2011
EXTERIOR LIGHTING
DRIVING DOWN THE ROAD AND ALL THE LIGHTS ON THE VEHICLE WENT OUT DURING NIGHT DRIVING. GOT STOPPED BY POLICE BECAUSE NOT HAVING ANY LIGHTS. HAD VEHICLE IN REPAIR SHOP FOR APPROXIMATELY 4 WEEKS AND THE PROBLEM STILL EXISTS. HAVE REPLACE THE FRONT CONTROL MODULE FOR $450.00 AND A NEW LIGHT SWITCH FOR APPROXIMATELY $60.00. DID NOT RESOLVE THE PROBLEM. HAD THE FUSE BOX UNDER THE HOOD REPLACED AND IT RESOLVED THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404029June 1, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH THE HORN BEGAN TO SOUND, THE DOOR LOCKS BEGAN TO UNLOCK AND LOCK. SMOKE BEGAN TO RISE FROM THE DASHBOARD, AND ONE OF THE ENGINE PISTONS CAME THROUGH THE FLOORBOARD. THE VEHICLE WAS TAKEN TO HER HOME WHERE IT REMAINED PARKED. THE CONTACT NOTICED THERE WERE HOLES WITHIN THE ENGINE AND THE PISTON CASINGS WERE SHATTERED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS INFORMED THEY WOULD NOT HONOR THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 07V092000 (ELECTRICAL SYSTEM: INSTRUMENT PANEL), DUE TO THE CONTACTS ORIGINAL DEALER BEING OUT OF BUSINESS. THE FAILURE MILEAGE WAS 114,050.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10403797May 31, 2011
ENGINE AND ENGINE COOLING
2004 DODGE DURANGO 107,000 MILES ENGINE FAILURE WITHOUT ANY WARNING MY ENGINE BLEW A ROD, WHILE GOING 55 MPH, I HAVE ALWAYS KEPT MAINTENANCE UP TO DATE, TOWED IT TO DODGE DEALERSHIP AND WAS TOLD I COULD PAY THEM TO LOOK AT IT AND DIAGNOSE WHAT WAS WRONG, BUT THAT IT WAS PROBABLY FROM OIL SLUDGE FROM NOT TAKING CARE OF THE CAR. THEY HAVE BEEN THE ONES DOING MY OIL CHANGES FOR THE LAST YEAR. THEY TOLD ME THEY KNOW OF NO PROBLEMS WHAT SO EVER WITH THE 04 DURANGO ENGINES... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403861May 31, 2011
ENGINE AND ENGINE COOLING:ENGINE
ENGINE THREW A ROD AND TORE A HOLE IN ENGINE BLOCK WHILE DRIVING WITH OUT WARNING DESPITE REGULAR OIL CHANGES AND MAINTENANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403712May 30, 2011
EXTERIOR LIGHTING
DRIVING DOWN THE ROAD AND ALL THE LIGHTS ON THE VEHICLE WENT OUT DURING NIGHT DRIVING. GOT STOPPED BY POLICE BECAUSE NOT HAVING ANY LIGHTS. HAD VEHICLE IN REPAIR SHOP FOR APPROXIMATELY 4 WEEKS AND THE PROBLEM STILL EXISTS. HAVE REPLACE THE FRONT CONTROL MODULE FOR $450.00 AND A NEW LIGHT SWITCH FOR APPROXIMATELY $60.00. DID NOT RESOLVE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402872May 26, 2011
ENGINE AND ENGINE COOLING:ENGINE
WIFE DROVE 2004 DURANGO WITH 5.7L HEMI TO WORK LAST NIGHT, WHEN STARTED IT TO COME HOME MADE LOUD NOISE. I TRAILERED IT HOME, CALLED MECHANIC TO LOOK AT IT. HE SAID I HAD BROKEN ROD IN ENGINE. OIL&FILTERS CHANGED EVERY 3000 MILES. NO PROBLEMS UNTIL THIS. VERY UPSET DODGE WILL NOT COVER THIS. NEEDS NEW MOTOR!!!!!!!! ONLY 123,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402763May 25, 2011
ENGINE AND ENGINE COOLING
FOUND OUT THAT THE TICKING NOISE WAS #7 CYLINDER CONNECTING ROD WAS BENT AND HITTING THE BAFFLE ABOVE THE CRANKSHAFT. IT BENT WHEN DEALER CALLED AN TOLD ME I HAD A MAJOR REPAIR PROBLEM, AS I WAS DRIVING IT ON HIGHWAY ,THE ENGINE BEGAN TO SHAKE I THOUGHT IT WAS A VALVE PROBLEM. WORKING ON FILING A COMPLAINT WITH NHTSA DEALER TOLD ME I NEED A ENGINE REPLACEMENT ONLY 147,000 MILE OIL CHANGES EVERY 3,500 MILES THERE NEEDS TO BE A IMMEDIATE RECALL THIS IS A DANGEROUS OCCURRENCE AND SOME ONE WILL END UP HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401427May 18, 2011
ELECTRICAL SYSTEM
WHILE DRIVING, VEHICLE JUST SHUTS OFF, HAS HAPPEN BEFORE NOW GETTING WORSE AND SCARED TO DRIVE MY FAMILY IN IT, I'VE HAD THE SAME FOUR CODES POP UP AND AFTER RESEARCH ON THE INTERNET IT SEEMS TO BE THE (PCM) POWER CONTROL MODULAR. I'VE SEEN NOTHING BUT COMPLAINTS, BUT SEEMS TO BE GOING NO WHERE. I TOOK IT TO THE DEALER AND THEY COULDN'T FIND NOTHING WRONG. AS SOON AS I LEAVE THE DEALERS LOT IT SHUT OFF AND I HAD TO WAIT 10 TO 15 MINUTES FOR IT TO START. I'M AFRAID TO DRIVE IT ON THE INTERSTATE CAUSE IF IT SHUTS OFF, I LOSE POWER STEERING AND IT'S HARD TO CONTROL GOING AT THOSE SPEEDS. CAN SOMEONE PLEASE DO SOMETHING, THIS IS VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401052May 16, 2011
ENGINE AND ENGINE COOLING:ENGINE
2004 DODGE DURANGO W/5.7 HEMI ENGINE. PISTON WENT THROUGH THE ENGINE WHEN THE CAR WAS STARTED. I HAD BOUGHT THE CAR WITH OVER 60K MILES AND I PUT LESS THAN 20K ON IT FROM THE TIME I PURCHASED UNTIL THE TIME THE ENGINE WENT. THE CAR WAS 15K SO WE STILL HAVE A CAR NOTE ON IT. I HAVE NO VEHICLE TO DRIVE BUT STILL MAKING PAYMENTS. MY HUSBAND IS OUT OF WORK AND WE DON'T HAVE MONEY TO REPLACE A MALFUNCTIONED ENGINE. THIS IS NOT NORMAL WEAR AND TEAR MAINT. VEHICLE LOOKS NEW AND HAVE HAD ALL REQUIRED MAINT DONE ON A REG. BASIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400939May 15, 2011
ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:ENGINE
I HAVE A 2004 DODGE DURANGO W/ A 5.7 HEMI. DROVE THIS VEHICLE BACK AND FORTH TO WORK EVERYDAY WITHOUT ANY PROBLEMS. I LOVED THIS SUV! IT WAS BY FAR THE NICEST VEHICLE I HAVE EVER OWNED. FRIENDS JOKED THAT I BABIED IT MORE THAN I DID MY CHILDREN. I TOOK VERY GOOD CARE OF THIS VEHICLE MECHANICALLY AND COSMETICALLY. BEING AN EX-MECHANIC, I AM VERY AWARE OF THE NECESSITY OF REGULAR MAINTENANCE. I PARKED THE VEHICLE FRIDAY NIGHT AND ALL DAY SAT. WIFE WENT TO GO DO THE GROCERY SHOPPING SUN MORNING AND CLAIMED THAT THE ENGINE TURNED OVER A LITTLE AND THEN THERE WAS A THUNK NOISE AND WOULDN'T RESTART. I WENT OUT AND TRIED TO START THE DURANGO. ON THE THIRD TRY, THE ENGINE STARTED. THERE WAS A LOUD CLICKING NOISE COMING FROM THE ENGINE. IT SOUNDED LIKE THE BENDIX WAS STUCK ON THE STARTER. I TRIED TAPPING ON THE STARTER TO DISENGAGE IT TO NO AVAIL. I REPLACED THE STARTER WITH A NEW ONE AND GOT THE SAME SOUND. I CALLED A LOCAL MECHANIC ABOUT THE PROBLEM AND HE CAME TO MY HOUSE TO HEAR THE PROBLEM. WHEN WE STARTED THE ENGINE, THE NOISE WAS NOTICEABLY LOUDER. AFTER AN HOUR OF CRAWLING AROUND UNDER THE VEHICLE IT APPEARED TO BE AN INTERNAL ENGINE PROBLEM. ON FURTHER INSPECTION WE FOUND A SMALL CRACK ON THE DRIVERS SIDE OF THE BLOCK. I CAN NOT AFFORD TO HAVE THE ENGINE REPLACED EVEN THOUGH I AM STILL MAKING PAYMENTS, INSURANCE, AND TAGS. AFTER ALL THE OTHER RESEARCH I HAVE DONE AND THE HUNDREDS OF PEOPLE I HAVE FOUND WITH THIS SAME PROBLEM, I JUST DON'T UNDERSTAND WHY CHRYSLER HASN'T RELEASED A RECALL. I WAS VERY LUCKY THAT THIS DIDN'T HAPPEN WHILE TRAVELING DOWN THE HIGHWAY. THE DURANGO HAS APPROX. 95,000 MILES ON IT. THIS TYPE OF FAILURE SHOULD NOT BE HAPPENING THIS EARLY TO THIS AMOUNT OF ANY VEHICLE. UPDATED 08/23/11 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400097May 5, 2011
ENGINE AND ENGINE COOLING
MY HUSBAND STARTED THE DURANGO AND HEARD A LOUD CLICKING SOUND COMING FROM THE ENGINE. HE FOUND A PUDDLE OF OIL UNDERNEATH AND DISCOVERED THERE WAS A LARGE HOLE IN THE OIL PAN. WE HAD IT TOWED TO THE DEALER AND WAS TOLD THAT A ROD HAD SHOT THROUGH THE OIL PAN AND THAT OUR ENGINE WOULD HAVE TO BE REPLACED. WE HAVE ALWAYS MAINTAINED THE OIL CHANGES AND UPKEEP. THE DAY BEFORE THIS HAPPENED WE HAD DRIVEN ALL OVER AND HAD NO PROBLEMS. PRIOR TO THIS THERE HAD BEEN TWO OCCASSIONS WHEN I WAS GOING DOWN THE ROAD AND THE ENGINE JUST SHUT DOWN AND I COULDNT CONTROL THE STEERING OR BRAKES BUT THEY HAPPENED ABOUT A YEAR APART AND STARTED UP IMMEDIATELY. LUCKILY I WASNT IN BUSY TRAFFIC WHEN THIS OCCURED. I THOUGHT IT WAS A FLUKE BECAUSE THERE WAS NEVER ANY ENGINE LIGHTS ON. EVEN THE MORNING WHEN HE DISCOVERED THE CLICKING SOUND THERE WERE NO DASH LIGHTS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398731May 3, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 60 MPH, THERE WAS A LOUD BANG HEARD FROM THE OUTSIDE OF THE VEHICLE. THE CONTACT MANEUVERED TO THE SIDE OF THE ROAD AND NOTICED A SUBSTANTIAL AMOUNT OF OIL LEAKING FROM THE ENGINE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THEY DETECTED A FAILED CONNECTOR ROD. THE TECHNICIAN STATED THAT THE ENGINE WOULD NEED TO BE REPLACED. THE VEHICLE COULD NOT BE REPAIRED BECAUSE THE MANUFACTURER DISCONTINUED THE PRODUCTION OF THE SPECIFIC MODEL ENGINE NEEDED FOR THE VEHICLE. THE FAILURE MILEAGE WAS 78,600. UPDATED 07/08/11 *BF ACCORDING TO THE INVOICE, THE CRANKSHAFT WAS BROKEN AND WENT THROUGH THE ENGINE BLOCK. THE ENGINE NEEDED TO BE REPLACED. UPDATED 09/16/11 *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398579May 2, 2011
STEERING
THE OUTER PASSENGER SIDE TIE ROD END ON OUR 2004 DODGE DURANGO CAME APART DUE TO EXTREME CORROSION. THE BALL COMPLETELY SEPARATED FROM THE HOUSING. THE RUBBER BOOT WAS STILL IN PLACE, BUT CLEARLY HAD FAILED SOMEHOW. THE RESULT WAS THE IMMEDIATE LOSS OF STEERING AND VEHICLE CONTROL. THANKFULLY IT WAS IN A NEIGHBORHOOD AND AT LOW SPEED. THE TRUCK GROUND TO A HALT IN THE MIDDLE OF THE ROAD. IT WAS TOWED AND ULTIMATELY REPAIRED WITH A NEW TIE ROD END. I KEPT THE OLD CORRODED TIE ROD HOPING SOMEONE WOULD CARE TO SEE IT. THE SHOULD NOT HAVE OCCURRED IN A VEHICLE 3X ITS AGE. THE DEFECTIVE PART IS SO BADLY CORRODED IT LOOKS LIKE ITS BEEN ON THE BOTTOM OF THE OCEAN FOR 20 YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398093April 28, 2011
ENGINE AND ENGINE COOLING
I'VE HAD MY 2004 DODGE DURANGO SINCE 2006, PURCHASE IT WHILE LIVING IN PADUCAH, KY. VERY NICE FAMILY VEHICLE I THOUGHT, UNTIL ABOUT 1YR AGO, WHEN I DISCOVER WHEN IT RAIN HARD, OR I TAKE TRUCK THROUGH A CARWASH, IT SHUTS OFF ON ME. I WOULD BE DRIVING AND WHEN I TURN OFF ON EXIT OR STREET, IT INSTANTLY SHUTS OFF, WHICH LEAVES MY TAIL ENDS HANGING OUT. THANK GOD I'VE NEVER BEEN IN AN ACCIDENT. I USED THIS TRUCK FOR PERSONAL REASONS AS WELL AS TAKING KIDS BACK AND FORTH TO SCHOOL. THIS IS SO DANGEROUS. I TOOK IT TO WOLFCHASE CHRYSLER DODGE, HERE IN MEMPHIS 02/2011 ABOUT THIS PROBLEM IN WHICH I FELT WAS ANOTHER WASTE OF MY MONEY, BECAUSE CHAD WAS SO MUCH UNHELPFUL AND UNCONCERN. HE TOLD ME ABOUT OTHER PROBLEMS, IN WHICH I ALREADY KNEW I NEEDED BRAKES. HE CLAIMS THEY WERE UNABLE TO FIND ANYTHING. THAT WAS THE MAIN REASON WHY I FINALLY TOOK IT THERE WHEN I HAD MONEY. THINKING THEY WOULD SOLVE MY PROBLEM. SAD THEY COULDN'T TELL ME WHAT WAS WRONG WITH MY VEHICLE. I SEE WHERE THERE ARE SO MANY PEOPLE COMPLAINING ABOUT THIS SAME PROBLEM. THIS HAS TO BE A RECALL!!! HELP PLEASE'. IT'S SO STRANGE THAT I AM HAVING SO MANY PROBLEMS WITH MY 2004 DURANGO. I HAD MY OIL CHANGE FRIDAY 04/22/11 AT JIFFY LUBE. ON SATURDAY 04/23/11, I WAS OUT DRIVING AND MY TRUCK START SHAKING, SO I TURNED ONTO THIS LOT BESIDE MENEKINE SHOP, BECAUSE I THOUGHT MY TIRES WAS COMING OFF WHEN I GOT OUT TO LOOK, THE TIRES WAS OK. SO, I WALKED OVER TO THE OWNER AND ASKED COULD HE SEE WHAT'S WRONG WITH MY TRUCK. HE MANAGED TO GET IT STARTED BACK UP, TO PULL IT UNDER THE GARAGE. HE CHECKED THE OIL, WHICH WAS IN THERE, PUT IT ON A MACHINE, WHICH GAVE HIM 6 CODES, SOMETHING ABOUT A MISFIRE, AND SOMETHING BEING RICH. HE CONTINUE TO CHECK A LOT OF THINGS AND HE NOTICE MY OIL LIGHT COULDN'T BE RESET, AND ALSO STATED SOMETHING ABOUT MY VALVE ARE KNOCKING AND THAT I NEEDED A NEEDED A MOTOR. OMG!!!, WHEN IT RAINS, IT POUR. I CALLED CHRYSLER DODGE AGAIN, AND CHAD ANSWERED THE PHONE. I ASKED HIM ABOUT THE MOTOR. HE TO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398039April 27, 2011
ENGINE AND ENGINE COOLING:ENGINE
2004 DODGE DURANGO LIMITED WITH 91,855 MILES. NO PRIOR PROBLEMS WHATSOEVER. DRIVING DOWN ROAD, MALFUNCTION INDICATOR LIGHT CAME ON AND STARTED FLASHING, 30 SECONDS LATER THE VEHICLE LOST ALL POWER AND WOULD NOT RESTART. IT HAD TO BE TOWED TO SERVICE STATION, WHERE DIAGNOSIS WAS MADE. THERE WAS A HOLE IN THE ENGINE BLOCK. THIS SHOULD NOT HAVE HAPPENED TO A CAR OF THIS AGE WITH THIS MILEAGE. THEY ADVISED THE POWERTRAIN WARRANTY EXPIRED AT 70,000 MILES. HOWEVER, MANY HAVE COMPLAINED ABOUT THIS SAME ISSUE AND IT CREATES A POTENTIALLY CATASTROPHIC LIFE SAFETY ISSUE. JUST FILED MY COMPLAINT WITH CHRYSLER TODAY AND HOPE THAT THEY DO THE RIGHT THING - UNLESS THEY DON'T CARE IF I EVER PURCHASE ANOTHER PRODUCT FROM THEM AGAIN! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397710April 20, 2011
ENGINE AND ENGINE COOLING
I WENT OUT TO START MY VEHICLE, ON THE MORNING OF MARCH 28, TO LET IT WARM UP, AND WHEN I TRIED TO START THE CAR, IT MADE A HORRIBLE NOISE SO I IMMEDIATELY TURNED THE CAR OFF. MY HUSBAND CAME OUT AND POPPED THE HOOD TO SEE IF WHAT WAS MAKING THE NOISE, WAS VISIBLE. IT WASN'T. WE CALLED A MECHANIC AND HE CAME TO OUR HOUSE TO LOOK AT THE VEHICLE AND AFTER HE TRIED TO START IT, HE IMMEDIATELY TURNED IT OFF TOO. HE TOLD US HE REALLY THOUGHT IT WAS THE MOTOR AND THAT IT HAD THROWN A ROD. HE TOLD US NOT TO DRIVE IT ANYWHERE, WHICH I WOULDN'T HAVE ANYWAY, CONSIDERING THE NOISE IT WAS MAKING! WE CALLED A WRECKER AND HAD IT TOWED TO A MECHANIC. HE CALLED US TO TELL US IT DEFINITELY WAS THE MOTOR. WE HAVE TO GET A NEW MOTOR WHICH IS GOING TO COST US SOMEWHERE IN THE NEIGHBORHOOD OF $4-5,000! WE DO NOT HAVE THAT KIND OF MONEY!!!! FROM WHAT I HAVE READ ON SEVERAL WEBSITES, THIS ISN'T THE FIRST TIME THIS HAS HAPPENED TO A 2004 DURANGO WITH A 5.7 HEMI. WE CONTACTED THE DODGE DEALERSHIP WHERE I PURCHASED THE VEHICLE AND THE LITERALLY WENT ALL AROUND THE SUBJECT OF HOW MANY TIMES THIS HAS HAPPENED TO OTHERS AND IF THERE WAS SOMETHING CHRYSLER COULD DO TO HELP! THEY WANT $6,000 JUST FOR A MOTOR! THAT DOESN'T INCLUDE LABOR! YOU'VE GOT TO BE KIDDING ME!!! I CONTACTED ONE PLACE CHECKING ON A REPLACEMENT ENGINE AND THE GENTLEMAN SAID "YOU'RE LUCKY, MOST PEOPLE WITH THAT YEAR DURANGO, HAVE ALREADY HAD TO REPLACE THEIR MOTORS 2-3 TIMES!" LUCKY, ARE YOU SERIOUS? WHO COULD AFFORD TO DO THAT 2-3 TIMES??? SOMETHING NEEDS TO BE DONE ABOUT THIS! CHRYSLER NEEDS TO STEP UP AND BACK THEIR NAME UP BY TAKING CARE OF THIS PROBLEM, NOT JUST FOR ME, BUT FOR EVERYONE WHO HAS HAD THE SAME PROBLEM. PLEASE HELP! THANK YOU IN ADVANCE FOR YOUR ANY ASSISTANCE YOU CAN GIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Durango