Dodge Durango Complaints (2004)

1,115 consumer complaints on file.

#10432723October 25, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT HEARD A KNOCKING NOISE AS SHE EXIT THE VEHICLE. THE DEALER NOR MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE FAILURE WAS NOT DIAGNOSED NOR WAS IT REPAIRED. THE CURRENT MILEAGE WAS 111,500. THE APPROXIMATE FAILURE MILEAGE WAS 111,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429601October 12, 2011
STEERING, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
WHEN DRIVING THROUGH A PUDDLE, THE ENGINE STALLS AND THE POWER STEERING GOES OUT. I WAS STUCK IN THE MIDDLE OF A BUSY INTERSECTION FOR 2-3 MINUTES UNTIL I WAS ABLE TO RESTART THE CAR. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429060October 7, 2011
ENGINE AND ENGINE COOLING
BOLTS IN EXHAUST MANIFOLD ARE TOO SMALL CAUSING THE BOLTS TO BREAKOFF AND CREATING A LOUD TICKING NOISE IN ENGINE MOTOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427727September 28, 2011
ENGINE AND ENGINE COOLING
ON SEPTEMBER 12, 2011, I WAS DRIVING MY 2004 DODGE DURANGO (71,300MI 5.7L HEMI) WHEN THE ENGINE FAILED. I HAD PULLED ONTO THE STREET AND WAS ACCELERATING TO 45MPH. I WAS UP TO APPROXIMATELY 35MPH WHEN I HEARD A VERY LOUD POP, MORE LIKE AN EXPLOSION, FOLLOWED BY VERY LOUD ''SLAPPING'' NOISES COMING FROM THE ENGINE AREA. IT SOUNDED LIKE A TIRE BURST, FOLLOWED BY DRIVING ON A DEAD FLAT TIRE. THE CAR WAS SLOWING VERY QUICKLY, AND IT HAD NO POWER. WITHIN SECONDS I REALIZED IT WAS A MAJOR ENGINE OR TRANSMISSION PROBLEM, AND I WAS GOING TO BE STOPPED IN THE MIDDLE OF THE ROAD. BEFORE SO, I WAS ABLE TO SHIFT INTO NEUTRAL AND COAST OFF TO THE SIDE. I DO NOT BELIEVE THAT MY WIFE OR DAUGHTER WOULD HAVE BEEN ABLE TO DO THE SAME. THEY WOULD HAVE STOPPED WITHIN SECONDS IN THE MIDDLE OF THIS VERY BUSY ROAD. THE LOUD SLAPPING NOISES STOPPED ONCE THE CAR WAS IN NEUTRAL. I WAS ABLE TO PUT THE CAR INTO PARK AND VISUALLY CHECK AROUND. I SAW NOTHING OTHER THAN A SMALL TRAIL OF OIL BEHIND THE CAR, A SMALL PUDDLE UNDER THE DRIVER''S SIDE OF THE ENGINE, AND A LARGE AMOUNT OF OIL ON THE UNDERSIDE AND ON THE SIDE OF THE ENGINE ON THE DRIVER''S SIDE. I HAVE MUCH MORE DETAILS TO THIS STORY, PLEASE REQUEST IF NEEDED, BUT THE DODGE DEALER TOLD ME I HAD THROWN A ROD, WITHOUT EVEN LOOKING INSIDE THE ENGINE. NO HELP FROM THE DEALER OR CHRYSLER, EVEN THOUGH THIS IS A HEMI (SUPPOSED QUALITY) AND THE WARRANTY ONLY EXPIRED 1300 MILES AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427825September 28, 2011
ENGINE AND ENGINE COOLING
I HAVE A DODGE 2004 DURANGO. MY CHILDREN AND I WERE HEADING TO THE DRS WHEN WE WERE DRIVING ABOUT 40 MILES AND HOUR THROUGH AN INTERSECTION AND ALL OF A SUDDEN WE HEARD THIS LOUD NOISE. I THOUGHT I HIT SOMETHING SO I PULLED OVER. COME TO FIND OUT, I BLEW A HOLE IN MY ENGINE. NOT LIGHTS, NO WARNING! I HAVE GOTTEN ESTIMATES WHICH EQUAL BETWEEN $5,500 - $6,000 TO REPLACE THE ENGINE. I HAVE BEEN DOING SOME INVESTIGATIVE WORK AND COME TO FIND OUT, THIS IS A MAJOR PROBLEM IN THE DODGE DURANGO THAT IS NOT BEING ADDRESSED BY THE MANUFACTURER. I FIND MY STORY TO BE THE SAME THAT SO MANY HAVE EXPERIENCED. I TOO HAD MY ENGINE CUT OUT WHILE I WAS DRIVING ANYWHERE FROM 25 MILES AND HOUR TO 60 MILES AND HOUR WITH NO WARNING. MANY TIMES WHILE I WAS TURNING LOSING MY POWER STEERING. THIS IS A MAJOR SAFETY ISSUE NOT TO MENTION NOW A MAJOR ECONOMIC ISSUE. I DO NOT HAVE THE MONEY TO REPAIR THIS WITHOUT GOING IN DEBT. I NEED THE ASSISTANCE NHTSA WITH THIS SITUATION. PLEASE HELP ME & MY FAMILY! *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427560September 27, 2011
ENGINE AND ENGINE COOLING
TRAVELING UPHILL AT 65 MPH TRAFFIC CAME TO A HALT, I REMOVED MY FOOT FROM THE GAS PEDAL TO APPLY THE BRAKES AND THEN THE ENGINE STALLED. I WAS IN THE FAST LANE, MY SPEED AT THIS POINT WAS 5 MPH (COASTING , NO ENGINE) I HAD TO PUT THE TRANSMISSION IN PARK AND RESTARTED THE ENGINE. THIS HAS HAPPENED ONCE BEFORE WITH LESS THAN 10,000 MILES IN A SIMULAR STIUATION. I ALSO OWN TWO 2010 DODGE CHALLENGERS WITH THE SAME TYPE ENGINE, I HAVE SPOKEN TO MANY OF THE 2008-2011 CHALLENGER OWNERS AND THEY REPORT THE SAME THING HAPPENING. I BELIEVE THAT THIS STITUATION IS WIDE SPREAD TROUGHOUT CHRYSLER WITH THE HEMI ENGINES, COMPUTER SYSTEM. THIS CAN BECOME A VERY DANGEROUS SITUATION AND NEEDS TO BE LOOKED AT. MANY OF THE PEOPLE THAT I HAVE SPOKEN WITH, HAVE MENTIONED THIS TO THEIR DEALER'S SERVICE DEPARTMENT AND CHRYSLER, HOWEVER THEY HAVE NOT RECEIVED ANY SATISFACTION TO THE PROBLEM. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427222September 26, 2011
ENGINE AND ENGINE COOLING
SUV HAD BEEN RUNNING JUST FINE, WITH NO WARNING ON A SATURDAY MORNING I LOADED UP THE KIDS TO GO TO THE POOL AND STARTED THE TRUCK. IT SOUNDED LIKE ROCKS BEING THROWN AROUND IN THE ENGINE AND MY HUSBAND IN THE GARAGE SAW SPARKS UNDER THE CAR. I TURNED IT OFF IMMEDIATELY. HAD THE TRUCK TOWED TO THE DODGE DEALER WHERE IT WAS ORIGINALLY BOUGHT AND RECEIVED ALL OF ITS SERVICE AND IT TURNS OUT THE ENGINE THREW A ROD. 2004 HEMI WITH 102000 MILES. DODGE DEALER TOLD ME THEY COULD FIX IT FOR JUST OVER $10K WITH A NEW ENGINE OR $7500 FOR A USED ENGINE - ABSOLUTELY RIDICULOUS! UPON INTERNET SEARCH, APPEARS THAT TOO MANY 04 HEMIS HAVE HAD THIS PROBLEM. I'M NOT READY TO PART WITH THIS TRUCK, I EXPECTED TO RUN IT FOR MANY MANY MANY YEARS - NOT 7. CHRYSLER OWES THE CONSUMERS FOR THIS SHODDY ENGINE. * ENDED UP GOING WITH A REMANUFACTURED JASPER ENGINE INSTALLED BY MOTORWORKS IN MONMOUTH, NJ - $6500. THIS IS FAR TOO MUCH TO SPEND ON A 7 YEAR OLD CAR, I WILL NEVER BUY A DODGE AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427046September 24, 2011
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
NEEDING MORE INFO ON JUST WHAT DOES THE GAS CAP DO. SO FAR I'VE HAD MY ENGINE LIGHT COME ON, AND WAS TOLD IT WAS BECAUSE THE GAS CAP WASN'T TIGHTENED. MY LATEST DISCOVERY, I GOT IN MY VEHICLE, TURNED ON THE IGNITION, AND THE CAR EVENTUALLY DIED, WITH NO FURTHER TURNOVER. I GOT OUT OF THE VEHICLE, THOUGHT OF CHECKING THE GAS CAP, MADE A FEW TURNS, AND GOT BACK INTO MY VEHICLE, AND, IT TURNED OVER WITHOUT DIFFICULTY. WHAT OTHER FEATURES DOES THIS ITEM HAVE THAT I SHOULD BE AWARE OF? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426589September 21, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WATER PENETRATED THE ENGINE NUMEROUS TIMES CAUSING THE VEHICLE TO STALL. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE WINDSHIELD COWSCREEN. THE MANUFACTURER DENIED ASSISTANCE WITH THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422934September 1, 2011
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT AS THE ENGINE WAS STARTED, THE VEHICLE EXHIBITED A LOUD, ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO A MECHANIC BUT THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE DEALER WAS NOTIFIED WHO ADVISED THAT THEY WOULD NEED TO REPLACE THE ENGINE. THE MANUFACTURER WAS NOTIFIED WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422530August 30, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
OVERHEATING WHEN IN PARK, NEEDLE GOES DOWN WHEN YOU BEGIN TO DRIVE, TO VEHICLE FOR INSPECTIONS SAID NEED THERMOSTAT, UPPER AND LOWER RADIATOR HOSE, RADIATOR CAP, FAN CLUTCH AND NEW RADIATOR, REPLACED ALL OF THESE ITEMS, NOW OBD LIGHT ILLUMINATES WITH A CODE STATING MISFIRE IN CYLINDER 1, HAD THE COIL REPLACED ALONG WITH ENGINE TUNE UP, DID NOT CORRECT PROBLEM. I HAVE NEVER MISSED A SERVICE ON VEHICLE, HAVE ALL DOCUMENTATION FOR SERVICE REPAIR SINCE I PURCHASED IN 2004. VEHICLE DOES NOT DRIVE THE SAME, IT DRIVES LIKE SPARK PLUGS ARE MISS FIRING OR SOMETHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421518August 25, 2011
ENGINE AND ENGINE COOLING:ENGINE
I WENT OUT ON SUNDAY MORNING 8/21/2011 AFTER HAVING HAD MY 2004 DODGE DURANGO 5.7L HEMI ,THAT I HAD PARKED SINCE FRIDAY. MY HUSBAND TURNED THE KEY AND THERE WAS A CLICK. TRIED AGAIN AND MORE CLICKS. THIRD TRY WAS A LOUD SERIES OF CLANKING AND CLICKING. HAD THE VEHICLE HAULED TO THE DODGE DEALERSHIP IN HARRISON AR. THEY INFORMED ME THE MOTOR HAD BLOWN A ROD. REPAIR WOULD BE $5000.00. I HAD BEEN BY THE DEALERSHIP A MONTH BEFORE AND INQUIRED ABOUT SUDDEN ENGINE DYING WHILE DRIVING. MY VEHICLE HASS DONE THIS SEVERSL TIMES WHILE AT ANY SPEED WITH STEERING LOSS. VERY SCARY.I HAVE ALSO FULFILLED THE EARLIER RECALL OF HAVING THE REWIRING OF ALL THE VEHICLE. WAS VERY DISPLEASED WITH THE SERVICE AND TIMES IT MALFUNCTIONED AFTER HAVING THE RECALL SERVICED. PLEASE INFORM THE PROPER PERSONEL AND INFORM ME OF FURTHER ACTION TO TAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421023August 22, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WAS PARKED FOR APPROXIMATELY FIFTEEN MINUTES WHEN IT CAUGHT ON FIRE. THE FIRE AND POLICE DEPARTMENT APPEARED ON THE SCENE, BUT THE FIRE WAS EXTINGUISHED BEFORE THEIR ARRIVAL. THE CONTACT STATED THAT THE FIRE ORIGINATED NEAR THE DASHBOARD AREA. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND THEN TO AN AUTHORIZED DEALER. THE CONTACT WAS NOT YET AWARE OF THE CAUSE OF FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT AN INVESTIGATOR TO EXAMINE THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 77,000. UPDATED 10/04/11*LJ UPDATED 3/29/12* CN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10418428August 10, 2011
ENGINE AND ENGINE COOLING:ENGINE, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
I HAVE TO REPLACE THE ENGINE ON MY 2004 DODGE DURANGO. THE TRUCK STARTED OVERHEATING AND I HAD THE THERMOSTAT CHANGED, NOW I CAN NOT ACCELERATE, THE TRUCK IS MAKING A LOUD RUMBLING NOISE. FOR THE FIRST 3 YRS OF OWNING MY TRUCK, IT WORKED WONDERS, IT NEVER GAVE ME ANY PROBLEMS. AND THEN JUST ONE DAY IT OVERHEATED, IT KEPT CUTTING OFF ON MY WHILE IN IDLE. I AM A SINGLE MOTHER OF 4 CHILDREN AND NOW I HAVE NOT VEHICLE TO GET BACK AND FORTH. DODGE CHRYSLER NEEDS TO DO SOMETHING ABOUT THE FAULTS IN THEIR VEHICLES AND TAKE RESPONSIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417388August 2, 2011
ENGINE AND ENGINE COOLING
MY FAMILY AND I WERE GETTING READY TO GO ON VACATION FOR MEMORIAL DAY. OUT OF NOWHERE WITH ABSOLUTELY NO WARNING, WHEN ATTEMPTING TO START OUR DODGE DURANGO WITH A 5.7 HEMI ENGINE, THERE WAS COMPLETE CATASTROPHIC ENGINE FAILURE. WE HAD DRIVEN THE VEHICLE THE DAY BEFORE WITH NO ISSUES AT ALL. WE HAVE A NEIGHBOR WHO IS A CERTIFIED MECHANIC COME IMMEDIATELY OUT OF HIS HOUSE AT THE SOUND AND TELL US TO SHUT IT DOWN AND GET BACK BECAUSE OF A RISK OF FIRE. HE GAVE US THE GOOD NEIGHBOR DISCOUNT TO GET IT COMPLETELY REBUILT, BUT THAT IS STILL OVER $4000. I THINK THAT DODGE SHOULD STEP UP AND START HELPING ALL THESE POOR PEOPLE OUT WITH THESE REPAIRS, AFTER ALL AMERICA HELPED THEM OUT WHEN THEY NEEDED IT MOST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412363July 14, 2011
EXTERIOR LIGHTING
WHEN ACTIVATING THE LEFT BLINKER SIGNAL, THE RIGHT BLINKER SIGNAL ACTIVATES SPONTANEOUSLY. SOMETIMES FOR AN EXTENDED PERIOD OF TIME AND CAUSES OTHER DRIVER'S TO THINK IM TURNING OR SWITCHING LANE'S TO THE RIGHT INSTEAD OF LEFT. THIS IS VERY DANGEROUS AND HAS ALREADY CAUSED SOME NEAR ACCIDENT'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412029July 12, 2011
ENGINE AND ENGINE COOLING
I RECENTLY PURCHASED A 2004 DODGE DURANGO 5.7 V8 LIMITED. 6MONTHS AGO TO BE EXACT. I WENT ON VACATION FOR A WEEK AND PARKED THE TRUCK IN MY FAMILY'S YARD. COMING HOME FROM VACATION I WAS INFORMED THE TRUCK WAS STARTED UP AND FAMILY MEMBERS HEARD A LOUD KNOCKING NOISE. WHEN I ARRIVED TO PICK UP THE VEHICLE I WAS AMAZED BY THE KNOCKING NOISE AND IT ACTUALLY GETS LOUDER IF YOU STEP ON THE GAS. LONG STORY SHORT I NOW NEED A NEW ENGINE . CAR HAS 119,000 MILES ON IT AND RAN BEAUTIFULLY TILL THIS INCIDENT. I AM NOW OUT OF A TRUCK AND STILL MAKING PAYMENTS AND I AM TOLD DODGE IS AWARE OF THE PROBLEM, BUT OFFERS NO SOLUTIONS. THIS IS HOW AMERICA'S CAR MAKERS TREAT THEIR CONSUMERS. I ALONG WITH OTHERS FEEL THIS IS A BLACKEYE TO THE AMREICAN CONSMER FROM DODGE. NEW OR USED ENGINES START AT $3000 AND YOU STILL HAVE NO PROMISES THAT YOU WONT HAVE THE SAME PROBLEM.I CANT UNDERSTAND THIS ENGINE PROBLEM BECAUSE THE CAR IS WELL MAINTAINED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411608July 9, 2011
ENGINE AND ENGINE COOLING
2004 DODGE DURANGO 5.7 HEMI TRUCK STALLED WOULD NOT RESTART. TOWED VEHICLE TO GARAGE WAS TOLD ENGINE THREW A ROD WOULD NEED A NEW ENGINE. TRUCK HAS 117,000 MILES ON IT WELL MAINTAINED AND RAN PERFECT TILL THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410095June 30, 2011
TIRES, TIRES:SIDEWALL
TL* THE CONTACT OWNS A 2004 DODGE DURANGO WITH HANKOOK DYNAPRO TIRES, LINE SIZE: 265/65/R17 110S, DOT NUMBER: T75X JAN4607. THE CONTACT STATED THAT ALL FOUR TIRES WERE EXHIBITING BUBBLES ON THE SIDE WALLS. THE CONTACT STATED THAT THE VEHICLE WAS DANGEROUS TO DRIVE WITH THE TIRES IN SUCH CONDITION. THE MANUFACTURER WAS CONTACTED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 89,000 AND THE CURRENT MILEAGE WAS 90,000. KMJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408592June 22, 2011
ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE HAD NO WARNING IT SHUT DOWN ON THE FREEWAY AND STALLED IN PASSING LANE. NOW IM BEING TOLD MY MOTOR IS SEIZED UP. I DON'T KNOW WHAT TO DO I DON'T HAVE THOUSANDS OF DOLLARS TO FORK OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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