Dodge Durango Complaints (2013)

640 consumer complaints on file.

#10781862October 13, 2015
STRUCTURE:BODY
THE PASSENGER SIDE WHEEL WELL MOLDING DETACHED AND FLEW OFF WHILE DRIVING. THE TRUCK WAS RETURNED TO THE DEALER FOR SERVICE AFTER WAITING FOR 2 HOURS I WAS ADVISED THE PART WOULD NEED TO BE ORDERED AND WOULD BE COVERED UNDER WARRANTY. I RETURNED TO THE DEALER WHEN THE PART WAS IN, TOLD THE PART WAS AT ANOTHER SHOP AND I WOULD HAVE TO WAIT UNTIL IT WAS PICKED UP. WAITED FOR AN ADDITIONAL 2 HOURS AND WAS TOLD BY A SERVICE ADVISER THAT THE PART WAS DAMAGED AND THEY WOULD NEED TO ORDER ANOTHER ONE, AGAIN I WAS ADVISED THAT THE PART WOULD BE COVERED. WAITED AN ADDITIONAL 3 WEEKS AND RETURNED TO HAVE THE PART INSTALLED, WAS CALLED BY A DIFFERENT SERVICE ADVISER AND TOLD THAT THE REPAIR WOULD NOT BE COVERED UNDER WARRANTY BECAUSE THERE WAS A MARK ON THE BUMPER THAT LOOKED LIKE THE BUMPER WAS PULLED OFF BY AN OUTSIDE FORCE. I EXPLAINED THAT THE MARK ON THE BUMPER OCCURRED A YEAR BEFORE THE INCIDENT AND STILL HAD TO PAY $249 FOR A PART THAT I WAS ORIGINALLY WAS TOLD WOULD BE COVERED UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781487October 12, 2015
VEHICLE SPEED CONTROL
WHILE PARKING MY TRUCK, I REMOVED MY FOOT FROM THE ACCELERATOR AND THE TRUCK ACCELERATED UNEXPECTEDLY, WENT OVER A CURB, INTO A TREE AND BACK OVER A CURB. THERE WAS OVER $19,000 WORTH OF DAMAGE TO THE TRUCK. A CASE WAS OPENED WITH DODGE/CHRYSLER AND THE RESPONSE WAS RECEIVED OVER A MONTH LATER INDICATING THAT THIS INCIDENT WAS NOT DUE MANUFACTURER FAULT. THIS TRUCK WAS ALSO AT THE DEALERSHIP 4 DAYS PRIOR TO BE SERVICED FOR RECALL CAMPAIGN R09/NHTSA 14V-115.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10781489October 12, 2015
ENGINE
TWO WEEKS AFTER PURCHASING THE VEHICLE, I NOTICED THE TRUCK WAS LEAKING FLUID. I RETURNED TO THE DEALER ON 2 OCCASIONS. THE RADIATOR NEEDED TO BE REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781490October 12, 2015
UNKNOWN OR OTHER
RADIO HAS BLANKED OUT ON NUMEROUS OCCASIONS. THE FIRST TIME IT WAS SERVICED WAS 2 WEEKS AFTER THE TRUCK WAS PURCHASED, THE TRUCK HAS HAD THIS ISSUE INTERMITTENTLY SINCE PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781273October 10, 2015
AIR BAGS, ELECTRICAL SYSTEM
VEHICLE WAS INVOLVED IN A SIDE IMPACT THAT RAISED VEHICLE TO APPROXIMATELY 30 DEGREES. BODY SHOP SAID AIRBAGS SHOULD HAVE DEPLOYED. EXPLAINED TO THE DEALER ON SEVERAL OCCASIONS AND THERE WAS NO CHECK DONE TO CONFIRM THAT AIRBAGS WERE IN WORKING ORDER. DEALER SAYS THAT IT OBVIOUSLY WASN'T SUFFICIENT ENOUGH IMPACT TO DEPLOY AIRBAGS. I'M NOT CONVINCED AFTER READING ABOUT DEFECTS. ELECTRICAL SYSTEM WAS ADDRESSED ON NUMEROUS OCCASIONS REGARDING WINDOW GOING UP AND DOWN, LOCKING SYSTEM AND ALARM SYSTEM ACTUATING ON THEIR OWN, WHILE DRIVING AND WHEN PARKED. DEALER SAID THEY COULD NOT DUPLICATE ISSUE, BUT WHEN IT FINALLY WAS PROVEN, THEY REPAIRED THE WINDOW ONLY AND WE WERE FORCED TO PAY TO GET OUTER VEHICLE BACK. I FEEL THAT THERE IS AN ELECTRICAL SYSTEM ISSUE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10780473October 7, 2015
ENGINE, FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. IN ADDITION, THE CONTACT STATED THAT WHILE INDEPENDENTLY REPLACING THE AIR CLEANER, THE CONTACT NOTICED OIL IN THE AIR CLEANER. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE PCV CRANK CASE VENTILATION VALVE AND THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 22,200. UPDATED 02/18/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780626October 7, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780000October 6, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE SEEMED HESITANT AS THOUGH IT WOULD STALL WHILE DRIVING 15-20 MPH. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779049October 1, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING 35 MPH, THE VEHICLE ACCELERATED RAPIDLY AND CRASHED INTO THE CURB. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A DEALER, BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 21,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10764266September 16, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763103September 11, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE BUMPER CLIP LOOSENED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE FRONT PASSENGER SIDE BUMPER CLIP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762638September 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) WAS RECEIVED IN JUNE 2015. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PART COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762455September 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761788September 5, 2015
ENGINE
HEMET CHRYSLER DODGE, 240 CARRIAGE CIRCLE, HEMET, CA.92545, MADE MY APPOINTMENT TO HAVE THE FUEL PUMP RELAY REPLACED AS THEY SAID THEY HAD THE PART, AND THEN I GO THERE AND WAIT 2 HOURS. THEY COME OUT AND SAID THEY DID NOT HAVE THE PART AND DO NOT KNOW WHEN THEY WILL HAVE IT. THIS IS UNHEARD OF. I AM GOING ON A TRIP IN OCT IN THIS VEHICLE. I WOULD LIKE TO KNOW WHEN SOMETHING IS SO UNSAFE HOW IS IT THE DEALERS DO NOT SEEM TO CARE? WHAT ARE WE SUPPOSE TO DO? I WAS TOLD TO KEEP CALLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760699September 1, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, INTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 25 MPH AT NIGHT, THE CONTACT ACTIVATED THE PASSENGER SIDE TURN SIGNAL AND THE INTERIOR AND EXTERIOR LIGHTING SHUT OFF. THE CONTACT PULLED THE VEHICLE OVER, TURNED OFF THE TURN SIGNAL AND VEHICLE, AND RESTARTED THE ENGINE. ONCE RESTARTED, THE EXTERIOR AND INTERIOR LIGHTING RESUMED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS DIAGNOSED AND REPAIRED, BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759169August 25, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/04/15*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759236August 25, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749998August 20, 2015
FUEL/PROPULSION SYSTEM
I HAVE TRIED FOR ALMOST ONE YEAR TO HAVE THE FUEL PUMP RELAY SAFETY RECALL DONE AND EACH TIME THE DEALER STATES THEY DO NOT HAVE THE PART IN STOCK AND TO KEEP CALLING THEM BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750062August 20, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749352August 18, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/18/15*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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