Dodge Durango Complaints (2013)

640 consumer complaints on file.

#10874381June 15, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
MY CAR POWER CUT OUT COMPLETELY WHILE DRIVING ALONG ON THE INTERSTATE AT 75 MILES PER HOUR. I WAS DARK AND I HAD TO TRY AND PULL OVER WITH NO HEAD LIGHTS TO A SAFE PLACE TO RESTART MY VEHICLE 2013 DODGE DURANGO. THIS HAPPENED SEVERAL TIMES. I THOUGHT THAT WHEN I GOT THE RECALLS DONE IT WOULD ALLEVIATE THE PROBLEM, HOWEVER, THAT WAS NOT THE CASE. I AM STILL HAVING THE PROBLEM. I CALLED DODGE ON THE TOLL FREE # AND THEY HAD ME TAKE MY VEHICLE TO THE DODGE DEALERSHIP AND THEY SAID MY CABIN FILTER, AIR FILTER, AND FUEL SOMETHING NEEDED TO BE REPLACED. THIS SHOULD NOT SHUT DOWN THE WHOLE CAR IF THE FILTERS NEED TO BE CHANGED. THIS PROBLEM HAPPENED SEVERAL TIMES, APRIL 22, MAY 16, MAY 20, MAY 28, JUNE 18, JUNE 19 AND JUNE 13.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863083May 4, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861431April 26, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TIPM RECALL ISSUE. I TOOK THE VEHICLE TO GET THE TIPM RECALL. ABOUT 900 MILES AFTER THE REPAIR, THE VEHICLE STALLED WHILE I WAS DRIVING ON THE FREEWAY. THE TIPM WIRE BURNT AND THE FUSE BLEW CAUSING THE FAILURE. DODGE DEALERSHIP ATTEMPTED TO FIX THE PROBLEM AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860022April 18, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WAS PURCHASED FROM A DEALER AND WAS NOT REPAIRED ACCORDING TO ANY RECALLS. THE CONTACT WAS INFORMED BY THE DEALER AND MANUFACTURER THAT THE VEHICLE RECEIVED A RECALL REMEDY. THE CONTACT WAS UNCERTAIN THAT THE REPAIR WAS PERFORMED AND HAD NO RECOLLECTION OF TAKING THE VEHICLE TO THE DEALER FOR A MANUFACTURER RECALL REPAIR ON OCTOBER 20, 2015. THE VIN AND NHTSA CAMPAIGN NUMBER WERE NOT AVAILABLE. THE CONTACT WAS NOT EXPERIENCING A FAILURE AND WAS CONCERNED THAT THERE MAY BE A DEFECTIVE PART IN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852895April 1, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE MOVED INDEPENDENTLY WHILE THE GEAR SHIFTER WAS STUCK IN THE PARK POSITION. AS A RESULT, THE DRIVER CRASHED INTO A WALL IN THE GARAGE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE15030 (POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 31,100.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10851018March 22, 2016
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
I PURCHASE MY VEHICLE IN 2013 AND SHORTLY AFTER RECVD SEVERAL RECALLS. ONE RECALL WAS REPAIRED IN A TIMELY MANNER, HOWEVER IT TOOK FROM NOVEMBER 2013 TO MARCH 8, 2016 TO RECV AN APPOINTMENT TO COMPLETE THE ADDITIONAL RECALLS. SHORTLY BEFORE MY APPOINTMENT MY ENGINE LIGHT ILLUMINATED. WHEN I MEET MY APPOINTMENT TIME AT NYLE MAXWELL SUPERCENTER IN AUSTIN TX, I INFORMED THEM OF THE ENGINE LIGHT. AFTER A WEEK, THEY INFORMED ME THAT NOT ONLY THE COUNTLESS RECALLS THAT NEED REPAIR THAT I ALSO NEEDED A PART FOR MY TRANSMISSION. THEY HAVE NO VEHICLE FOR ME TO LOAN OUT TO ME THAT MEETS THE SAME NEEDS AS MY DURANGO AND HAVE INFORMED ME THAT THEY MAY KEEP MY VEHICLE FOR ANOTHER 30 DAYS..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838494February 25, 2016
STEERING
POWER STEERING FAILS, THEY HAVE REPLACED PUMP AND FLUID STILL FAILS UNABLE TO TURN THE WHEEL WITHOUT MAJOR FORCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836531February 16, 2016
POWER TRAIN, VEHICLE SPEED CONTROL
WHEN ACCERATING FROM A STOP OR EVEN SLOWING DOWN TO MAKE A TURN AND ATTEMPTING TO GET UP TO SPEED, THE VEHICLE DOGS LIKE IT WANTS TO DIE. EVEN WHEN GETTING FROM THE ONE RAMP TO THE HIGHWAY THERE IS A HESITATION. THE RPM'S GO DOWN RAPIDLY, THEN I HAVE TO PRESS THE GAS PEDAL DOWN TO GET THE VEHICLE TO KICK IN TO GET IT UP TO SPEED.AT ONE POINT, I HAD TO PRESS THE GAS PEDAL DOWN TO GET THE ACCELERATION I NEEDED TO AVOID GETTING REAR ENDED BY A SEMI. I HAVE HAD IT T A DEALERSHIP 4 TIMES FOR THIS AND ANOTHER MECHANIC AND WAS TOLD THAT THIS IS A DODGE ISSUE WITH THE GEAR RATIO AND THAT IS THE WAY IT IS. I EVEN HAD 2 MECHANICS DRIVE ALONG AND THEY NOTICED IT,BUT DID NOTHING. THIS IS GOING TO GET SOMEONE KILLED IF DODGE DOES NOT DO SOMETHING ABOUT IT. THIS HAS BEEN HAPPENING SINCE I PURCHASED THE VEHICLE IN 2014. THIS IS AN EVERYDAY OCCURRENCEI THOUGHT THEY COULD FIX THIS ISSUE AND STILL NOTHING. I KEEP GETTING THE RUN AROUND FROM THE LOCAL DEALERSHIP ON THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836281February 15, 2016
ENGINE
MY DAUGHTER & GRANDDAUGHTER WAS DRIVING ALONG AND THE VEHICLE JUST SHUT DOWN WHILE DRIVING NO MESSAGES NO INDICATORS LIGHTS NO WARNING NOTHING JUST SO HAPPEN THEY WERE ON THE SAME STREET AS THE DODGE DEALERSHIP & WAS ABLE TO GET IT STARTED LONG ENOUGH TO GET IT DOWN THE STREET NOW I'M BEING TOLD IT COULD POSSIBLY HAVE BEEN RUNNING HOT & NOW HAVING MOTOR ISSUES NOW I'VE TOLD THEM BEFORE I'VE SMELLED COOLANT AND WAS TOLD THERE WAS NOTHING WRONG NOW THERE'S AN ISSUE THIS IS SOME BS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824846February 8, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824654February 6, 2016
FUEL/PROPULSION SYSTEM, SEATS, UNKNOWN OR OTHER
1. OWNED CAR SINCE JAN 2013. LEATHER STARTED CRACKING IMMEDIATELY. TOOK INTO DEALERSHIP AND THEY SAID I HAD TO GET FIXED. WENT BACK TO SHOP FOR SOMETHING ELSE AND MENTIONED THE CRACKING AGAIN AND WAS TOLD I COULD HAVE GOTTEN FIXED BUT MY COVERAGE HAD EXPIRED. THE CRACKING IS REALLY BAD ON THE ARMREST IN CAR. HAVE BEEN OVER TO DEALERSHIP AND CALLED REGARDING THE RECALL I HAVE. IT IS ALWAYS ON BACKORDER AND SOMEONE WILL CALL WHEN IN. I HAVE NOT RECEIVED A CALL AND I SEE THIS IS A SERIOUS RECALL. IS THIS REALLY IMPORTANT TO THE DEALERSHIP THAT THESE RECALLS GETS REPAIRED. I WOULD LIKE TO GET THIS REPAIRED IMMEDIATELY AS WELL AS MY CRACKING LEATHER WHICH HAS BEEN OVERLOOKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817429January 3, 2016
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I AM THE FIRST AND ONLY OWNER OF A DODGE DURANGO 2013: ON DEC 25TH I WAS LEFT STRANDED WITH MY CAR, WINDOWS OPEN AND UNABLE TO MOVE IT ANYWHERE. IT LITERALLY DIED AND HAD TO LEAVE IT ALONG THE ROADSIDE SINCE I WAS WITH MY 4 SMALL CHILDREN. I WAS DRIVING, AND THE CAR STARTED WITH A WEIRD NOISE, THEN SMOKE STARTED COMING OUT, THE ALL THE LIGTHS ON THE DASHBOARD STARTED TO FLASH, THE TEMPERATURE WAS ALWAYS INFORMED AS NORMAL, THEN THE WINDSHIELD WIPPERS STARTED TO WORK ON ITS OWN AND THEN THE CAR LITERALLY DIED. THERE WAS NO POSSIBILITY OF IGNITION NOR NOTHING. THE CAR HAD TO BE TOWED AWAY BY A SPECIAL TRUCK SINCE IT HAD TO PICK UP THE CAR AND PLACE IT ON THE TRUCK, SINCE THERE WAS NO POSSIBILITY TO HAVE IGNITION. THE MOST STRANGE THING IS THAT ON DECEMBER 12, THE CAR WAS OUT OF THE DOGE WORKSHOP FOR THE 40,000 KM REVISION WITH NO PROBLEM. SO FAR I HAVE BEEN INFORMED THAT THE CENTRAL COMPUTER OF THE CAR DIED, THE BATTERY WAS BURNED AND THE ALTERNATOR DIED............ ALL THIS INFORMATION IS PROVIDED BY THE GARAGE WHERE MY CAR IS AT. IS THIS A PROBLEM THAT I HAVE TO PAY FOR OR IS IT A PROBLEM THAT THE COMPANY WILL PAY FOR EVERYTHING? PLEASE ADVICE ME ON HOW TO PROCEED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817479January 3, 2016
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
"TAKATA RECALL"SOMETIMES AFTER THE CAR HAS BEEN DRIVEN LONG OR SHORT DRIVES AND TURNED OFF FOR A SHORT PERIOD OF TIME, WHEN I GO TO START THE ENGINE THE STARTER WILL GRIND/ENGINE TURNS OVER BUT WILL NOT START THIS ISSUE WAS SUPPOSE TO BE TAKEN CARE OF IN THE SUMMER OF 2015. DEALER HAD OUR CAR FOR OVER TWO MONTHS WAITING ON PARTS BUT THE ISSUE IS STARTING TO OCCUR AGAIN!(ELECTRICAL) ALSO I FIND AT DIFFERENT TIMES THE INTERIOR LIGHTS/GAUGE LIGHTS/INDICATOR LIGHTS THAT ARE ON AND STAY ON FOR A FEW MILES LIKE THERE IS A SHORT IN THE ELECTRICAL SYSTEM. NOTE: I HAVE NEVER HAD A RECALL ON THE ELECTRICAL PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817157December 31, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE FOR THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO DO THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807619November 30, 2015
POWER TRAIN
EVER SINCE MY TRUCK HIT ABOUT 20K IT STARTED TO LIKE SHAKE ,VIBRATE. I TOOK IT IN TO THE DEALER TO SEE WHY IT WAS DOING IT ,THEY DID AN UPDATE TO THE TRANSMISSION AND TOLD ME IT SHOULD GO AWAY. ON MY WAY HOME IT STARTED TO DO THE SAME THING AGAIN BETWEEN 30-45 MPH IS WHEN IT WOULD DO IT . I'VE TAKEN IT IN A COUPLE OF TIME ALREADY FOR THE SAME THING AND ACCORDING TO CHRYSLER IT'S NORMAL. NOW I'M NO EXPERT IN VEHICLES BUT IT'S GOTTEN WORSE AND THEY DON'T SEEM TO CARE . I SPOKE WITH A REPRESENTATIVE FOR A HOT LINE OF CHRYSLER BUT ALL THEY TOLD ME IS THAT I COULD TAKE IT IN TO ANOTHER DEALER SO THEY CAN RUN ANOTHER DIAGNOSTIC AND THAT THE CHRYSLER ENGINEERS SAY IT'S NORMAL THAT MY TRUCK SHAKE VIBRATES AT THOSE SPEEDS. I'VE READ ON LINE THAT OTHER DURANGO OWNERS HAVE EXPERIENCE THE SAME PROBLEM I'M HAVING AND CHRYSLERS ISN'T DOING ANYTHING ABOUT IT. PLEASE HELP ME WITH THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789039November 7, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
THREE RECALLS UNADDRESSED FOR 1+ YEARS. CHRYSLER RECALL: P14 (NHTSA # 14V-154), P36 (14V-391), R09 (15V-115). DEALER AND MANUFACTURER CLAIM THAT THEY ARE UNABLE TO OBTAIN REPAIR PARTS TO ADDRESS RECALL. FCA IS UNABLE TO ADDRESS A RECALL ACTIVE SINCE APRIL 1, 2014. TODAY IS NOV 7, 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788097November 3, 2015
UNKNOWN OR OTHER
THE RECALL ISSUED TO ME BACK IN APRIL HAS NOT BEEN RESOLVED. THE DEALERSHIP CLAIMS THAT THE PART HAS BEEN ORDERED, BUT I AM STILL WAITING FOR THEIR CALL FOR SERVICE. THE RECALL R09 HAS NOT BEEN CORRECTED. I WOULD LIKE TO HAVE RESOLUTION TO THIS AS SOON AS POSSIBLE. IF THERE IS A SAFETY RISK INVOLVED, IT SHOULD BE A PRIORITY TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787043October 29, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND WAS NOT ABLE TO SCHEDULE THE REPAIR WITHIN A REASONABLE TIME FRAME. THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783542October 19, 2015
FUEL/PROPULSION SYSTEM
MY 2013 DURANGO RT ( 41000 MILES) SOMETIMES HAVE PROBLEM WITH STARTING ENGINE. AFTER START PUSH BOTTOM IS JUST CRANKING NOISE WITHOUT START ENGINE. OR IF I USE A KEY REMOTE CONTROL TO START ENGINE THEN ENGINE START FOR 2 SECONDS AND SHOUTS OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781860October 13, 2015
ELECTRICAL SYSTEM
POWER LIFT GATE FAILED TO WORK. WHEN RETURNED TO THE DEALER FOR SERVICE THE ELECTRONIC ARM REQUIRED REPLACEMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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