Dodge Durango Complaints (2012)

640 consumer complaints on file.

#10725725June 17, 2015
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE STALLED BUT THE VEHICLE WAS STILL COASTING. THE CONTACT MANEUVERED TO THE EMERGENCY LANE AND SHUT THE VEHICLE OFF. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER MULTIPLE ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT PREVIOUSLY RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO REPAIR THE DEFECTIVE COMPONENT WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725199June 15, 2015
ELECTRICAL SYSTEM
TO DATE I HAVE NOT RECEIVED A RECALL LETTER FROM FIAT CHRYSLER AMERICA (FCA) RE; THE ALTERNATOR ASSEMBLY MUST BE REPLACED AND THE TIPM CONTAINS AN INTERNAL FUEL PUMP RELAY THAT CAN FAIL. IN OCT 2014 I WAS VERBALLY INFORMED BY LUSTINE DODGE IN WOODBRIDGE VA ABOUT THESE RECALLS, BUT TOLD THAT THEY HAD NO REMDY OR PARTS TO FIX THE ISSUE. FOLLOWING THE NEWS REPORT IT APPEARS THAT FCA IS DRAGGING THEIR FEET TO FIX THE ISSUE AND PUTTING DRIVERS OF THE THE VEHICLES IN QUESTION IN DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725236June 15, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START BECAUSE IT WAS NOT RECEIVING FUEL FROM THE RELAY. THE VEHICLE WAS TAKEN TO A DODGE DEALER WHERE IT WAS CONFIRMED THAT THE VIN WAS INCLUDED IN A RECALL; HOWEVER, THE PART WAS UNAVAILABLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724693June 11, 2015
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE STALLED AND THE STEERING WHEEL SEIZED. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724863June 11, 2015
ELECTRICAL SYSTEM
FUEL PUMP RELAY INTERMITTENTLY INOPERATIONAL. MANUFACTURER AND DEALER WILL NOT ADDRESS ISSUE ON KNOWN RECALL WITHOUT BEING ABLE TO "REPLICATE" ISSUE AT SHOP. THIS IS AN INTERMITTENT FAILURE SO REPLICATING IF IS A ROLL OF THE DICE THAT COULD COST ME HUNDREDS BEFORE AN ACTUAL REPLICATION HAPPENS. THIS IS ABSURD AND CHRYSLER NEEDS TO MAKE RIGHT ON THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724588June 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT MENTIONED THAT THE VEHICLE HAD BEEN OPERATING SLUGGISHLY PRIOR TO THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724450June 9, 2015
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
SEVERAL TIMES WHILE DRIVING, THE ELECTRONIC THROTTLE LIGHT COMES ON ALONG WITH THE CHECK ENGINE LIGHT AND IMMEDIATELY BEGINS TO JERK WHILE ON THE FREEWAY/SURFACE STREETS. IT NEARLY CAUSED AN ACCIDENT ONCE DUE TO THE DRASTIC REDUCTION IN POWER AND SPEED. SERVICE PEOPLE FOUND NOTHING WRONG AND WERE NO HELP. IT HAS REPEATED THIS SEVERAL TIMES WITH MY KIDS IN THE CAR. WHEN IT FIRST HAPPENED, WE WERE ON A ROAD TRIP 2200 MILES AWAY FROM HOME...LIMITED OPTIONS. EACH TIME WE HAD TO STOP AND REST BY TURNING OFF ENGINE, WAITING/OR RESTARTING IN NEUTRAL. TRULY A DANGER/SAFETY ISSUE AND MAJOR INCONVENIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723960June 8, 2015
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE THE VEHICLE WAS IDLING AT A TRAFFIC LIGHT, THERE WAS A DELAY IN ACCELERATION WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723335June 4, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF A RECALL FOR THE ELECTRICAL SYSTEM; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN AND NHTSA CAMPAIGN NUMBER WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680201May 28, 2015
ELECTRICAL SYSTEM
2012 DODGE DURANGO. CONSUMER WRITES IN REGARDS TO TIPM ISSUES. *SMD THE CONSUMER STATED THE VEHICLE WOULD NOT CRANK. IF IT DID, IT WOULD STOP IMMEDIATELY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721324May 25, 2015
UNKNOWN OR OTHER
MY CAR HAS A FAILED ALTERNATOR, IT FAILED A TEST 3 TIMES, THE PLACE I TOOK IT TO SAYS MY CAR IS TO NEW AND HAS TO LOW OF MILES FOR IT TO HAVE FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717048May 18, 2015
ELECTRICAL SYSTEM, ENGINE
PULLING OUT OF OUR DRIVEWAY ACCELERATED THE CAR DIED.PUSHED IT BACK INTO THE DRIVEWAY WHERE IT NOW SITS .CANNOT LET MY WIFE DRIVE A CAR THAT I GOT FOR HER AS A PRESENT. IT DOES START BUT I FOUND OUT THAT THE FUEL RELAY ON THIS CAR IS SUBJECT TO FAILURE. CHRYSLER JEEP DODGE HAS TO REPLACE THE WHOLE TIPM (FUSE BOX ) BECAUSE ALL THE RELAYS ARE MADE BY THE SAME COMPANY, OMRON. THEY PROPOSED A PATCH FOR THIS FIX NOT ACCEPTABLE .THE TIPM HAS TO BE SEALED FROM MOISTURE AND DIELECTRIC GREASE APPLIED AND RELIABLE RELAYS NOT BY OMRON HTTP://WWW.WSBTV.COM/NEWS/NEWS/LOCAL/CHANNEL-2-INVESTIGATES-POSSESSED-CARS-AND-THEIR-DA/NKCQ3/ .HTTP://VERTICALVISIONS.COM/TIPM_SOLUTIONS.PHP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716017May 12, 2015
FUEL/PROPULSION SYSTEM, ENGINE
FOR THE PAST WEEK OUR VEHICLE HAS BEEN HAVING TROUBLE TURNING ON SOME TIMES THE ENGINE IS GOING BUT THE VEHICLE IS NOT ON. TODAY MY HUSBAND WAS DRIVING DOWN THE FREEWAY GOING 65-70 MPH WHEN THE ENGINE TURNED COMPLETELY OFF WITH NO WARNING HE WAS ON THE FAST LANE SO HE HAD TO SAFELY GO TO THE RIGHT LANE TO A SAFE PLACE BEFORE THE VEHICLE LOST ANYMORE SPEED AND CAUSE AN MAJOR ACCIDENT. HE TRIED TURNING IT ON AND DID WITH TROUBLE AND WAS ABLE TO MOVE IT OUT OF THE FREEWAY. I CALLED THE DEALERSHIP AND THEY ARE STATING IT WILL TAKE 1- 12 MONTHS TO GET THE PART FOR THE RECALL FOR A PERMANENT FIX OR WE WOULD HAVE TO PAY FOR A TEMP. FIX. WHAT CAN WE DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716034May 12, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) AND 14V115000 (EQUIPMENT, TIRES); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715668May 11, 2015
ELECTRICAL SYSTEM
RECALL: R09/NHTSA 14-V-115 TIPM WHY IS TAKING SO LONG TO OFFER REPLACEMENT PARTS AND REPAIRS FOR AN ISSUE THAT CLEARLY STATES FAILURE OF THE FUEL PUMP CAN CAUSE STALLING AND CRASH WITHOUT WARNING? TO BE CLEAR I HAVE NOT EXPERIENCED ANY INCIDENTS YET BUT AM VERY CONCERNED FOR MY SAFETY, THOSE OF MY PASSENGERS AND OTHER DRIVERS ON THE ROAD SHOULD THE FUEL PUMP FAIL RESULTING IN CAR STALLING AND CRASHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714889May 6, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING AT 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER THREE ATTEMPTS. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM), BUT THE REMEDY WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714587May 5, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND WAS TOWED TO THE DEALER WHERE THE BATTERY WAS REPLACED. MOST RECENTLY, THE FAILURE RECURRED BUT THE BATTERY WAS JUMPED AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000...UPDATED 05-27-15 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713532April 29, 2015
ENGINE
OCTOBER 15, 2014 I WAS DRIVING MY 2012 DODGE DURANGO CREW TO WORK. WHILE DRIVING MY ENGINE COMPLETELY FAILED WITHOUT WARNING, CAUSING ME TO DRIFT INTO A CONCRETE RETAINING WALL. MY CAR IMMEDIATELY WENT TO THE BODY SHOP AND WAS INSPECTED BY MY GEICO INSURANCE. THE DAMAGE TOTALED $5500, $500 OF WHICH WAS MY DEDUCTIBLE. UNFORTUNATELY, A PART NEEDED TO REPAIR THE BODY WAS UNAVAILABLE, SO I WAS TOLD I WOULD NEED TO DRIVE THE CAR FOR AN ESTIMATED 3 MONTHS UNTIL THE PART WAS AVAILABLE FROM DODGE. I WAS CLEARLY UNCOMFORTABLE DRIVING THE CAR BECAUSE I KNEW IT MALFUNCTIONED. I TOOK THE CAR DIRECTLY FROM THE BODY SHOP TO MY LOCAL DODGE DEALERSHIP. PLEASE NOTE ***GEICO INSURANCE DEEMED THE CAR "SAFE TO DRIVE" AND REFUSED TO GIVE ME A RENTAL. I TOOK THE DURANGO TO THE DEALERSHIP AND THEY KEPT IT FOR 24 HOURS AND DISMISSED ME TELLING ME NOTHING WAS WRONG WITH THE CAR. NEITHER MY HUSBAND NOR I WERE SATISFIED BECAUSE IN MY 17 YEARS OF DRIVING I HAVE NEVER BEEN IN A CAR ACCIDENT AND KNEW SOMETHING WAS DEFECTIVE. SINCE THEN, I HAVE STARTED THE CAR A HANDFUL OF TIMES, AND IT WILL IMMEDIATELY SHUT DOWN. I JUST RECEIVED THE SAFETY RECALL NUMBER R09/NHTSA 14V-115. THIS SAFETY RECALL RELATES EXACTLY TO WHAT HAPPENED TO MY DURANGO. I HAVE SMALL CHILDREN THAT I DRIVE WITH IN THIS CAR, REFUSE TO GET ON ANY HIGHWAY WITH IT FOR FEAR OF IT SHUTTING DOWN AT 70 MPH, AND CHRYSLER REFUSES TO CORRECT THE ISSUE. I HAVE PROOF OF THE $5500 IN REPAIRS, I HAVE PROOF OF THE $500 I SPENT ON MY DEDUCTIBLE, I HAVE PROOF THAT I TOOK IT TOOK A DODGE DEALERSHIP, AND I HAVE PROOF THAT MY CAR INSURANCE RATE HAS DRAMATICALLY INCREASED BECAUSE OF THIS CLAIM. I'M STUCK WITH AN UNSAFE VEHICLE, NO ONE ACCEPTING BLAME, INCREASED INSURANCE RATE, $500 LESS IN MY BANK ACCOUNT, AND A CAR THAT IN GOOD CONSCIENCE I CAN'T RE-SELL. I WOULD GREATLY APPRECIATE ANY DIRECTION TO GET THIS INJUSTICE FINALLY SOLVED. SINCERE THANKS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10713296April 28, 2015
ELECTRICAL SYSTEM
UPON OPENING MY TRUCK USING THE BUTTON ON MY KEYLESS ENTRY, THE TAILGATE DOOR WHEN SLOWLY UP JUST LIKE NORMAL. MY MOTHER WENT TO PUT SOMETHING IN THE TRUCK AND THE TRUNK DOOR SLAMMED DOWN ON HER HEAD AND NECK AREA. I WANTED TO SEE IF THIS WAS JUST ONE TIME, SO I TRIED TO OPEN IT AGAIN, THIS TIME JUST BY PULLING UP ON THE HANDLE, AND THE SAME THING HAPPENED!! I TOOK VIDEO OF THE "FAULTY" DOOR AS WELL. MY MOTHER IS FINE, BUT IF THAT WERE MY 4 YEAR OLD DAUGHTER, IT WOULDN'T BE THE SAME AT ALL!!! TALKED TO CHRYSLER AND THIS WAS A "FREAK ACCIDENT" AND TOLD ME IT WASN'T A SAFETY ISSUE EITHER SO I WOULD HAVE TO PAY FOR IT!!!! WORST CAR BUYING EXPERIENCE EVER! *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10713066April 27, 2015
EQUIPMENT, TIRES
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Durango