Dodge Durango Complaints (2013)

640 consumer complaints on file.

#11189993March 19, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I HAVE A 2013 DODGE DURANGO. I PURCHASED THIS VEHICLE IN OCTOBER 2018, AND SOON AFTER I STARTED EXPERIENCING THE PROBLEM. ON MAY OCCASIONS WHILE DRIVING THE VEHICLE RANDOMLY TURNS OFF, ALL ELECTRICAL INSIDE THE VEHICLE GOES BLANK, POWER STEERING GOES OUT AS WELL. IT HAS HAPPENED WHILE STOPPED, PULLING OFF FROM A STOP LIGHT, ON SIDE STREETS, AND ON HIGHWAYS. THERE DOESN'T SEEM TO BE A SPECIFIC TIME THIS HAPPENS. I HAVE TAKEN THE VEHICLE INTO THE AUTO SHOP, AND TO THE DEALERSHIP. BOTH HAVE SAID WITHOUT A CODE OR BEING ABLE TO REPLICATE THE ISSUE THEY CAN'T DO ANYTHING. THE ISSUE HAPPENS RANDOMLY, SO I DON'T SEE HOW IT CAN BE REPLICATED SO EASILY. THIS IS VERY DANGEROUS, AND COULD BE DEADLY. I HAVE A 9 WEEK OLD BABY THAT I CAN'T HAVE IN THE VEHICLE, BECAUSE I FEAR FOR HER SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186103March 12, 2019
ELECTRICAL SYSTEM
DROVE VEHICLE 10 MILES TO LOCATION. PARKED VEHICLE, TURNED IT OFF. RETURNED TO VEHICLE 2 HOURS LATER. ENTERED VEHICLE, PUT FOOT ON THE BRAKE, PUSHED THE START BUTTON. VEHICLE STARTED AS USUAL AND THEN IMMEDIATELY STALLED. I TRIED SEVERAL TIMES, WITH THE SAME RESULTS. AFTER WAITING A FEW MINUTES, I TRIED AGAIN, AND THE VEHICLE STARTED NORMALLY, AND CONTINUED TO RUN. THIS HAS HAPPENED TO ME APPROXIMATELY 6 TIMES OVER THE LAST 3 YEARS. THE KEY FOB HAS A FRESH BATTERY, SO THAT IS NOT THE PROBLEM. THE PROBLEM USUALLY HAPPENS WHEN THE VEHICLE HAS BEEN DRIVEN AND TURNED OFF. NEVER FROM A COLD START. DRIVING DISTANCE DOESN'T MAKE A DIFFERENCE EITHER. FIRST TIME IT WAS LESS THAN 1/4 MILE FROM HOME, NEXT COUPLE OF TIMES IT WAS 10 MILES FROM HOME. NO REAL PATTERN, OTHER THAN ITS A SECOND START OF THE VEHICLE. WHEN STARTING, ALL THE VEHICLES NORMAL START-UP INFORMATION IS DISPLAYED, THE RADIO WORKS, HEADLIGHTS ARE ON, ETC. THE DISPLAY DOES NOT SHOW THAT THERE IS A PROBLEM WITH THE VEHICLE. ALL SEEMS NORMAL EXCEPT FOR THE START AND IMMEDIATE SHUTDOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184886March 7, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE SHUT DOWN WHILE DRIVING ON THE HIGHWAY. THE VEHICLE WAS TOWED TO TATE DODGE CHRYSLER JEEP RAM (7429 RITCHIE HWY, GLEN BURNIE, MD 21061) WHERE THEY STATED THAT THE EXTENDED WARRANTY WAS EXPIRED. THE VEHICLE HAD BEEN AT A THE DEALER FOR A MONTH. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175371February 22, 2019
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
2013 DODGE DURANGO. CONSUMER WRITES IN REGARDS TO ALTERNATOR DIODE THERMAL FATIGUE SAFETY RECALL. *LD *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180157February 14, 2019
ELECTRICAL SYSTEM
CAR SHUTS OFF WHILE DRIVING. NEW ALTERNATOR, NEW STARTER, NEW BATTERY AND THE PROBLEM STILL OCCURS. CAR SHUTS OFF COMPLETELY, WHEEL TIGHTENS UP. THIS IS NOT WHEN THE CAR IS IDLE, IT'S WHEN THE CAR IS MOVING. DANGEROUS AND DEADLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175135February 8, 2019
FUEL/PROPULSION SYSTEM
FUEL PUMP RELAY RECALL (R09). I TOOK MY VEHICLE FOR THIS RECALL ON 2015. NOW, 2019, A COUPLE OF WEEKS AGO, THE VEHICLE WAS PRESENTING THE CONDITION SUCH AS DIFFICULTY TO START LIKE ONCE A WEEK UNTIL IT START DOING THAT DAILY, SOMETIMES MORE THAN ONCE A DAY. I TOOK IT TO THE DODGE SERVICE CENTER AND IT WAS IDENTIFY AS THE SAME ISSUE. REPAIRING WILL TAKE A COUPLE OF DAYS UNTIL THE PART IS RECEIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174822February 6, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING, THE TRANSMISSION CAUSED THE VEHICLE TO JERK VIOLENTLY WHEN THE RPMS REACHED A CERTAIN NUMBER. THE FAILURE OCCURRED OFTEN AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A NEW TRANSMISSION NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172404January 27, 2019
SERVICE BRAKES
BRAKE SYSTEM STOPPING POWER IS GREATLY REDUCED. THIS VEHICLE HAS ALREADY HAD THE BRAKE BOOSTER RECALL COMPLETED SEVERAL MONTHS AGO. THE PROBLEM HAS JUST OCCURRED YESTERDAY. VEHICLE WAS IN MOTION ON THE FREEWAY, THE LACK OF BRAKING POWER CAUSED ME TO SWERVE INTO TRAFFIC TO AVOID SLAMMING INTO A SCHOOL BUS I WAS BEHIND, AND NARROWLY AVOID A HEAD ON COLLISION WITH ANOTHER VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170330January 16, 2019
SEATS
THE VEHICLE WAS TRAVELING IN A STRAIGHT LINE ON SOUTHBOUND INTERSTATE 5, AND TRAVELING AT FREEWAY SPEEDS. THE FRONT PASSENGER SEAT HEAD REST UNEXPECTEDLY DEPLOYED- STRIKING THE PERSON SEATED IN THAT SEAT IN THE HEAD. THANKFULLY, IT WAS NOT THE DRIVER'S SIDE HEADREST AS THIS UNEXPECTED IMPACT TO THE HEAD MAY HAVE CAUSED A REACTION RESULTING IN LOSS OF CONTROL OF THE VEHICLE. WHEN CHECKING ONLINE, THERE APPEAR TO MULTIPLE OCCURRENCES OF THIS TYPE OF UNNECESSARY DEPLOYMENT OF THIS TYPE OF SAFETY DEVICE ON DODGE VEHICLES OF THIS ERA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170459January 16, 2019
SEATS
BACKING OUT OF GARAGE AND TH DRIVERS SIDE HEAD REST EJECTED. NO REAR IMPACT OR ANYTHING. IT HIT ME IN THE BACK OF THE HEAD AND SCARED ME TO DEATH. TOOK THE CAR BY THE DODGE DEALERSHIP AND THEY SAID IT WAS NOT UNDER WARRANTY AND THEY ZIP TIED IT TOGETHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169885January 14, 2019
POWER TRAIN
TAKATA RECALL. I COULD FEEL MY CAR WAS NOT SHIFTING PROPERLY THEN FINALLY MY CHECK ENGINE LIGHT CAME ON & I WENT & GOT THE CODE P0730 READ IT CAME BACK AS GEAR RATIO. SOMETHING TO DO WITH THE INSIDE OF THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169948January 14, 2019
ENGINE
WE OWN A 2013 DODGE DURANGO WITH 175,000 MILE ON IT AND HAS BEEN A GREAT VEHICLE UP UNTIL IT STARTED LOSING POWER WHILE DRIVING. AFTER HAVING SEVERAL MECHANICS TROUBLE SHOOT THE ISSUE WE FOUND OUT THE THE ENGINE WAS ACTUALLY MISFIRING AND BECAUSE OF A BAD LIFTER. AFTER OUR MECHANIC CONTACTED OUR LOCAL DEALERSHIP TO FIND OUT THAT THE LIFTER FOR THE 5.7 HEMI ENGINE IS ON BACKORDER WITH NO ETA OF WHEN IT WILL BE IN AND BEING TOLD THAT THIS IS A VERY COMMON ISSUE. THIS TELLS ME THAT THERE NEEDS TO BE MORE INVESTIGATED HERE, AFTER DOING SOME RESEARCH IT LOOKS LIKE THIS IS A KNOWN ISSUE WITH DODGES 5.7 HEMI ENGINE NOT JUST IN THE DURANGO BUT IN ALL OF THEIR VEHICLES AND THAT OTHER PEOPLE HAVE REPORTED THIS ISSUE BUT NOTHING HAS BEEN DONE ABOUT THIS. THIS ISSUE COULD HAVE LEAD TO A MUCH BIGGER SAFETY ISSUE IF THE ENGINE STALLING WOULD HAVE HAPPENED AND CAUSE HARM OR DEATH OF MY HUSBAND WHILE DRIVING THIS VEHICLE. RIGHT NOW WE ARE JUST FIGHTING TO RECOUP OUR COSTS FOR THE REPAIRS ON A VEHICLE THAT WE ARE STILL PAYING FOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165520January 6, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
DODGE DURANGO 2013- 78,000 MILES: ON MULTIPLE OCCASIONS WHILE DRIVING OUR 2013 DURANGO IT JUST SHUTS OFF. ALL INSIDE ELECTRICAL DEVICES GO BLANKS AND WE LOSE POWER STEERING. WE HAVE DOCUMENTED DATES OF WHEN THIS HAS OCCURRED AND IT CAN BE 5 MINUTES INTO THE DRIVE OR 45 MINUTES ON A BUSY HIGHWAY. WE HAVE HAD IT THE GARAGE MULTIPLE TIMES AND THEY CONTINUE TO TELL US WITHOUT A CODE THEY CAN NOT DIAGNOSE ANY ISSUES. THIS HAS BEEN HAPPENING SINCE JUNE 2018. WE REPORTED THIS ISSUE TO DODGE. THEY SUGGESTED WE GO TO THE GARAGE FOR A DIAGNOSIS. WE TRIED AGAIN ON 12/26/18 TO GET A DIAGNOSIS AND THEY AGAIN COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE WITHOUT A CODE. AS MY HUSBAND PROCEEDED TO DRIVE AWAY FROM THE GARAGE, IT SHUT OFF AGAIN. HE WENT BACK INTO THE GARAGE AND THEY SAID THEY COULDN'T FIND ANY CODES. SO WE CONTINUE TO PAY FOR GARAGE VISITS WITH NO ANSWERS. WE ARE NOW AFRAID TO DRIVE OUR ONLY VEHICLE BECAUSE IT SHUTS OFF COMPLETELY WHILE DRIVING. IT IS COMPLETELY DANGEROUS TO BE DRIVING DOWN A BUSY HIGHWAY AND YOU LOSE YOUR POWER STEERING OR IF YOU ARE PULLING OUT OF AN ESTABLISHMENT AND LOSE POWER IN FRONT OF OTHER CARS. WE PAID A LOT OF MONEY FOR THIS CAR AND HAVE TAKEN CARE OF IT WITH REGULAR OIL CHANGES AND GARAGE VISITS. THIS SEEMS LIKE A MAJOR SAFETY ISSUE AND DODGE SHOULD BE CONCERNED THAT SOMEONE MAY BE HURT OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165781January 4, 2019
FUEL/PROPULSION SYSTEM
FUEL PUMP ISNT GETTING ANY POWER. HAS BEEN REPLACED BRAND NEW EACH TIME AND CAR JUST SHUTS UP AND STALLS WONT TURN ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164230December 31, 2018
SEATS
HEADREST DEPLOYED WITHOUT IMPACT TO VEHICLE. HEADREST DAMAGED AS A RESULT. NOT ABLE TO RESET DUE TO DAMAGE CAUSED. IN NEED OF REPLACEMENT. VEHICLE WAS STATIONARY AND NOT RUNNING AT THE TIME OF DEPLOYMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163408December 26, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
IN NOVEMBER 17, 2016 A RECALL CAMPAIGN 15V-115 WAS ISSUED. MY DURANGO WAS SERVICED BY DEALER DUE TO THIS RECALL. RECENTLY I TOOK THE VEHICLE TO THE TRIANGLE DEALERS IN PUERTO RICO, WITH THE SAME ISSUE. THEY WANTED TO CHANGE THE FUEL PUMP, BECAUSE THIS WAS THE DIAGNOSTIC OF THE MECHANIC. I DID NOT AGREED WITH THE DIAGNOSTIC BECAUSE I HAD ALREADY VERIFIED THAT WHEN I MOVED THE CABLES OF THE RELAY THEY INSTALLED, THE VEHICLE TURNED ON AGAIN. I PICKED UP MY DURANGO AT THE DEALER ON THE DECEMBER 24, 2018. NOW THE DURANGO HAS THE SAME PROBLEM, IT ACTUALLY STALLED WILL DRIVING ALMOST CAUSING ME TO HAVE AN ACCIDENT ON THE 25TH. MY COMPLAIN IS THE THE RELAY INSTALLED IN THESE VEHICLES ARE NOT THE SOLUTION. I'VE RESEARCH OTHER VEHICLES OWNER WHO HAVE HAD THE SAME PROBLEM OCCURRING OVER TIME AGAIN, AS I AM RIGHT NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163146December 22, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VISIBILITY/WIPER
ESTABA PARADO CON EL MOTOR ENCENDIDO Y EL ALTERNADOR EMPEZ A ARDERSE Y PROBOCO PROBLEMAS ELECTRICOS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162232December 18, 2018
ELECTRICAL SYSTEM, POWER TRAIN
AROUND JANUARY OF 2018 MY 2013 DURANGO R/T 4WD LOW LIGHT STARTING BLINKING WHILE DRIVING ON THE HIGHWAY, PULLED OVER TO TRY AND GET IT TO TURN OFF BY PLACING IN NEUTRAL AND TURING OFF. THIS FIXED IT AND BEGAN TO DRIVE AGAIN ON THE HIGHWAY AND THE LIGHT TURNED BACK ON, NO CHECK ENGINE LIGHT EVER CAME ON. TOOK THE TRUCK TO ONE OF THE LOCAL DODGE DEALERSHIPS AND THEY STATED THAT THE VEHICLE WAS IN WORKING CONDITION AND MEETING MANUFACTURE SPECIFICATION. THEN AGAIN IN AUGUST 2018, MY TRANSFER CASE STARTED TO MAKE A TICKING NOISE AND WOULD ENGAGE INTO LOW BY ITSELF WHEN TAKING TURNS AND NO DASH LIGHT WARNING. THIS TIME I TOOK IT TO A LOCAL DRIVELINE SHOP AND THEY IDENTIFIED THAT THE TRANSFER CASE NEEDED TO BE REBUILT AND THAT IT BURNT OUT THE TRANSFER CASE MOTOR. THE TRANSFER CASE WOULD NOT ENGAGE IN 4WD LOW BY USING THE SWITCH BUT WOULD ENGAGE ON ITS OWN. STILL, NO CHECK ENGINE LIGHT OR NOTIFICATION THAT THE TRANSFER CASE MOTOR WAS IN OPERATIONAL. ADDITIONALLY, WHEN I TOOK THE TRUCK IN FOR THE 4WD LOW ISSUE, I HAD THEM LOOK AT THE RPM GAUGE AND RADIO. THE RPM GAUGE WOULD JUST BOUNCE AND HESITATE WHEN ACCELERATING AND THE RADIO WOULD JUST CHANGE STATIONS BY ITSELF. AFTER INSPECTION BY THE LOCAL DODGE DEALERSHIP, THEY STATED THAT THEY SEE THE ISSUE WITH THE RPM GAUGE AND RADIO, BUT SINCE THE VEHICLE IS MEETING ALL MANUFACTURE SPECIFICATION THEY ARE UNABLE TO DO ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161922December 17, 2018
POWER TRAIN
DURANGO STARTED JERKING WHEN GOING UP HILLS, HARD TIME SHIFTING GEARS, AND SOMETIMES WOULDN'T SHIFT AT ALL, AND OVERDRIVE NOT FUNCTIONING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161022December 12, 2018
ELECTRICAL SYSTEM, ENGINE
SOMETIMES IN TRYING TO START, TURNING THE KEY RESULTS IN NO RESPONSE WHATEVER FROM THE ENGINE. A SECOND OR THIRD ATTEMPT IS NECESSARY. HAVE ALSO HAD SEVERAL PROBLEMS WITH STALLING WHILE DRIVING. RECENTLY I WAS DRIVING AT 30 MPH AND A TOTAL LOSS OF POWER HAPPENED, I COASTED IT TRYING TO TURN INTO A PARKING LOT THEN THE ENGINE CAME BACK TO LIFE AND I WAS ABLE TO DRIVE HOME. WE HAVE HAD A SIMILAR PROBLEM 2 YEARS AGO, EXCEPT IT WAS JUST NON-STARTING INTERMITTENLY. HAD IT TOWED SEVERAL TIMES. AFTER THEY TRIED REPLACING THE TIPM (AND THIS HAD ALREADY BEEN REPLACED IN A RECALL) THEY FOUND IT WAS A FAULTY FUEL PUMP. NOW MORE PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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