Dodge Durango Complaints (2011)

800 consumer complaints on file.

#10984273May 8, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING 25 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND SMELLED A BURNING ODOR IN THE VEHICLE. AFTERWARDS, BLACK SMOKE APPEARED AND THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE CONTACT OBSERVED FLAMES; HOWEVER, AFTER THE LOSS OF POWER, THE FLAMES EXTINGUISHED ON THEIR OWN. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE OCCURRED DUE TO THE ALTERNATOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THEM TO NHTSA. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10981456April 30, 2017
ENGINE
MY BATTERY LIGHT CAME ON WHILE DRIVING. I WAS DRIVING 65 MPH DOWN RT 18 NORTH IN THE COLTS NECK AREA OF NJ. WITHIN 10 MINUTES AFTER THE BATTERY LIGHT CAME ON, MY CAR ACTED POSSESSED. THE STEERING LOCKED, BRAKES LOCKED, WIPERS CAME ON MOVING SLOWLY, THE HEAT CAME ON, ABS BRAKES LIGHT CAME ON, AND THE PARK ASSIST CAME ON. LUCKILY THERE WERE NO CARS DIRECTLY AROUND ME AND I WAS ABLE TO DRIFT TO THE SHOULDER OF THE ROAD WHERE MY CAR COMPLETELY SHUT DOWN AND STOPPED ON ITS OWN. THE 180 AMP ALTERNATOR WENT AND ALSO FRIED MY PCM. I AM CURRENTLY PAYING OVER $200 TO RENT A CAR. I AM BEING TOLD MY BILL WILL BE ABOUT $2000 TO REPLACE THE ALTERNATOR AND PCM. THIS IS A VERY UNSAFE AND A DANGEROUS ISSUE THAT SHOULD BE RECALLED AS THE 160 AMP ALTERNATOR IS ALREADY RECALLED FOR THE SAME ISSUES. DRIVING AT A HIGHWAY SPEED AND YOUR CAR SUDDENLY COMPLETELY SHUTS DOWN CAN CAUSE A SERIOUS CRASH. THIS IS THE 3RD MAJOR ISSUE I'VE RAN INTO AS I ALSO HAD MY BATTERY DYING MULTIPLE TIMES DUE TO THE FUEL PUMP RELAY RECALL. ALSO, I LOST MY BRAKES SUDDENLY AND HAD TO AVOID AN ACCIDENT DUE TO THE BRAKE BOOSTER FAILURE RECALL. I DO NOT THINK I WILL EVER BUY A DODGE AGAIN AS THEY DO NOT TAKE RESPONSIBILITY FOR ISSUES. I FEEL AS THOUGH THIS VEHICLE ISN'T SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981097April 27, 2017
ELECTRICAL SYSTEM
PASSENGER SIDE CONTINUES TO BLOW HOT AIR NO MATER WHAT THE SETTING IS ON. NO COLD AIR WILL COME OUT WHEN IT IS SWITCHED TO AIR CONDITIONING AND HEAT TEMP CANNOT BE REGULATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980836April 26, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY GPS/RADIO GOES IN AND OUT AND NOW MY HEADLIGHTS ARE HAVING TO BE CONSTANTLY REPLACED. MY TAIL LIGHTS I HAVE TO HIT THE BACK OF THE TRUCK FOR THEM TO COME BACK ON. MY VEHICLE HAS BEEN STATIONARY, IN MOTION AND WHILE DRIVING ON A HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979388April 19, 2017
ENGINE
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE POWER STEERING AND THE BRAKES ALSO FAILED TO FUNCTION. THE FAILURE RECURRED TEN TIMES OVER THE COURSE OF A YEAR. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED BUT THE SOFTWARE RELATED TO THE RADIO AND THE HANDS FREE MODULE WERE UPDATED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD BE IN CONTACT WITH THE DEALER TO DETERMINE A REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978787April 17, 2017
ENGINE
IN THE PAST 6 MONTHS I HAVE PAID OVER $3500 IN REPAIRS ON THE DODGE DURANGO. I WAS TOLD AND HAD TO REPLACE BOTH CATALYST CONVERTERS AND ALL 4 O2 SENSORS. THEN THE STARTER WENT OUT CAUSING ME TO REPLACE IT. NOW FOR THE 3RD TIME IN 3 WEEKS, I HAD TO HAVE MY VEHICLE TOWED AND NOW IT APPEARS THE ISSUE MAY BE THE ALTERNATOR. I NOTICED THERE WAS A RECALL FOR 2011 DODGE DURANGO 3.6L, 160 AMP ALTERNATORS AND I AM NOT SURE WHAT AMP MY ALTERNATOR IS BUT MY VEHICLE APPEARS TO HAVE ALL THE SAME ISSUES AS THE VEHICLES THAT WERE UNDER THE RECALL, YET MY VEHICLE IS NOT INCLUDED IN THE RECALL? I HAVE BEEN INCONVENIENCED FOR 3 WEEKS NOW HAVING TO GET RIDES TO AND FROM WORK AND HAVE HAD TO CANCEL DOCTOR APPOINTMENTS AND SCHOOL MEETINGS DUE TO THE FACT THAT BOTH MY HUSBAND AND I NEED A VEHICLE AND ARE HAVING TO SHARE 1 VEHICLE WITH 5 KIDS. OUR MOST RECENT ISSUE OCCURRED ON EASTER SUNDAY WHILE TRAVELING WITH ALL OUR CHILDREN, THE BATTERY SIGNAL APPEARED ON OUR VEHICLE BEGAN SMOKING FROM UNDER THE HOOD. TO AVOID INJURY, WE HAVE HAD IT TOWED TO THE DODGE DEALERSHIP AGAIN FOR REVIEW. WE HAVE HAD 2 DIAGNOSTIC CHECKS GOING ON A 3RD AND NO ONE IS CATCHING ALL THE REPEATED ISSUES. WE HAVE TO REPLACE THE CATALYST CONVERTER 2 TIMES (NOVEMBER 2016 AND APRIL 2017), O2 SENSORS (NOVEMBER 2016), BATTERY (JANUARY 2017), STARTER (APRIL 2017) AND NOW OUR NEWEST ISSUE HAS YET TO BE REVEALED BUT IT APPEARS IT WILL BE THE ALTERNATOR (APRIL 2017). AT WHAT POINT WILL CHRYSLER TAKE FULL RESPONSIBILITY FOR ALL THE ISSUES WITH THE 2011 DODGE DURANGO. REIMBURSEMENT FOR ALL WE HAVE HAD TO PAY FOR FAULTY ISSUES WITH THE 2011 DODGE DURANGO WOULD BE APPRECIATED. ALL THESE ISSUES DEVELOPED AFTER THE FAULTY TIPM THAT WE HAVE PAID OUT OF POCKET FOR 2X AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969960April 2, 2017
ELECTRICAL SYSTEM, STEERING, VISIBILITY/WIPER
WHILE DRIVING, ALL WARNING LIGHTS SUDDENLY CAME ON DASHBOARD. VEHICLE THEN STOPPED IN THE MIDDLE OF THE HIGHWAY. SOMETHING OVERHEATED, BECAUSE I COULD SMELL SOMETHING BURNING UNDER THE HOOD. I COULD NOT GET THE VEHICLE TO START AGAIN OR EVEN PUT IT IN NEUTRAL. I HAD TO CALL A TOW TRUCK. THERE IS A P60 RECALL FOR THIS TYPE VEHICLE THAT DESCRIBES EXACTLY WHAT IS GOING ON WITH MINE. THE RECALL AS OF NOW IS FOR ALTERNATOR WITH 160 AMPS AND I HAVE 180 AMPS. THIS TOO NEEDS TO BE ADDED TO THE RECALL BECAUSE OF SAFETY ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969442March 30, 2017
UNKNOWN OR OTHER
DODGE DURANGO WAS STARTING WITH ISSUES 1 MONTH AGO WITH TURNING ON. WHEN PUSHING THE START BUTTON IT WOULD MAKE THE SOUND AS IF TRYING TO TURN ON BUT COULD NOT TURN ON COMPLETELY. AFTER 4 TO 5 TIMES OF CONTINUOUS PUSHING THE START BUTTON, IT WOULD FINALLY TURN ON, BUT THAN AT TIMES IT WOULD SHAKE AND SHUT OFF RIGHT AWAY. WHILE DRIVING THE DURANGO SUNDAY, I APPROACHED A STOP SIGN, MADE A COMPLETE STOP, THAN PUSHED THE GAS TO GO, BUT THE DURANGO WOULD MOVE. I PUSHED THE GAS SEVERAL TIMES BUT NOTHING HAPPENED. I TURNED THE DURANGO OFF AND IT WOULD NOT TURN ON ANYMORE. VERY UNSAFE. THE MECHANIC SAID HE BELIEVES IT IS THE TIPM BUT WILL BE RUNNING MORE TEST. I'VE READ SEVERAL REVIEWS OF THIS SAME ISSUE. IT NEEDS TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968629March 27, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, INTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V530000 (ELECTRICAL SYSTEM), AND 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966442March 17, 2017
FUEL/PROPULSION SYSTEM
VEHICLE FAILS TO START AND STALLS WHILE IN MOTION. BROUGHT VEHICLE TO DEALER TO ISSUE SAFETY RECALL TO INSTALL EXTERNAL FUEL PUMP RELAY. DEALER WAS UNABLE TO CORRECT ISSUE AND VEHICLE STILL FAILS TO START AND STALLS WHEN DRIVING WITHOUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959745March 9, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I HAVE HAD A RECALL SINCE THE BEGINNING OF LAST YEAR, EACH TIME I CONTACT A DEALER THEY ARE STATING THAT PARTS ARE NOT AVAILABLE MY CAR IS EXPERIENCING ELECTRICAL ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958855March 6, 2017
ELECTRICAL SYSTEM, ENGINE, STEERING
I WAS DRIVING IN THE CITY ON A VERY BUSY STREET WHEN THE CAR MADE A WEIRD SIREN NOISE; THEN MY SEATBELT LIGHTS WENT OFF, MY PARK ASSIST STARTED FLASHING, MY TRACTION CONTROL OTHER LIGHTS WERE FLASHING, THE RADIO FLASHED OFF AND ON, THEN WENT OUT. THEN MY WIPERS WENT ON, AND THEN I LOST POWER STEERING, BRAKES WERE NOT WORKING, AND THE CAR SLOWLY DIED. MY HAZARDS DIDN'T EVEN WORK, SO I ALMOST CAUSED AN ACCIDENT. MY CAR DIED IN THE MIDDLE OF A VERY BUSY STREET AND I HAD NO HAZARDS TO WARN ANYONE! A VERY SCARY SITUATION TO HAVE ESPECIALLY WITH YOUR 12-YEAR-OLD DAUGHTER IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956233February 22, 2017
ELECTRICAL SYSTEM
THE ALTERNATOR SHORTED OUT, I WAS IN A PARKING LOT AT A GROCERY STORE AND IT JUST DIED LIKE TURNING OFF THE KEY. I TRIED RESTARTING THE VEHICLE AND IT WOULD DO NOTHING. HAD IT TOWED TO A LOCAL REPAIR SHOP AND WHAT THEY FOUND WAS A SHORTED ALTERNATOR. THE SHOP CHECKED FOR TSB'S AND RECALLS AND FOUND A RECALL FOR LIKE CONDITIONS ON VEHICLES EQUIPPED WITH A 160 AMP ALTERNATOR. MY VEHICLE IS EQUIPPED WITH A 180 AMP ALTERNATOR ACCORDING TO THE DEALER AND ISN'T COVERED. MY QUESTION IN THIS MATTER IS. DID THE 180 AMP ALTERNATOR USE THE SAME RECTIFIER ASSEMBLY AS THE 160 AMP ALTERNATOR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954820February 15, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
SUDDEN AND COMPLETE ELECTRICAL MALFUNCTION WITH ENGINE FAILURE DURING OPERATION. FOR THE PAST YEAR WE HAVE EXPERIENCED INTERMITTANT ELECTRICAL PROBLEMS WITH THE CLIMATE CONTROL, AUTO HEADLIGHTS AND THE ENTIRE DASHBOARD FLASHING AND FAILING WITH LOSS OF POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949631February 5, 2017
ELECTRICAL SYSTEM
MY WIFE WAS DRIVING THE VEHICLE WHEN THE BATTERY LIGHT CAME ON. A FEW MINUTES LATER ALL THE LIGHTS ON THE DASH CAME ON, THE WIPERS CAME ON, AND THE CAR SHUT OFF. LUCKILY SHE WAS ABLE TO GET TO THE SIDE OF THE ROAD, BUT THE CAR WAS LOCKED, AND NOTHING WORKED. I TRIED TO JUMP START THE CAR BUT IT WOULD NOT WORK. I REPLACED THE BATTERY AND DROVE IT HOME 3 MINUTES AWAY, AND THE BATTERY LIGHT CAME BACK ON. I COULD SMELL A BURNING WIRE SMELL, AND THE BATTERY AND ALTERNATOR WERE VERY HOT. I READ ONLINE ABOUT NUMEROUS PROBLEMS WITH THE 160 AMP ALTERNATOR, AND THAT MANY HAD BEEN RECALLED. I CALLED THE DODGE DEALERSHIP AND THEY SAID MY VEHICLE DOES NOT HAVE ANY OPEN RECALLS. THIS SEEMS TO BE A MAJOR SAFETY PROBLEM. I REPLACED THE ALTERNATOR MYSELF AND THE NEXT DAY THE BATTERY LIGHT CAME ON AGAIN. AT THIS POINT I AM NOT SURE WHAT IS WRONG, BUT HAVE READ ONLINE THAT MANY PEOPLE HAD THIS ISSUE AND IT BLEW EITHER THE FUSE PANEL, OR A PCM. THIS IS THE 3RD ELECTRICAL ISSUE I HAVE HAD WITH THIS VEHICLE BETWEEN 0 AND 57,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948605January 31, 2017
ELECTRICAL SYSTEM
TIPM PROBLEM. ALL SORTS OF ELECTRICAL PROBLEMS ESPECIALLY THE CAR ALARM GOING OFF IN THE MIDDLE OF THE NIGHT. I'VE READ COMPLAINTS REGARDING THIS ONLINE AND NOTHING SEEMS TO FORCE CHRYSLER TO REMEDY THIS. THE REPAIR FOR THIS IS AT LEAST $1,000. WHICH IS AN OUTRAGE SINCE CHRYSLER KNOWS THIS IS A DEFECTIVE PART. MY CAR HAS LESS THAN 33,OOO MILES. PLEASE DO SOMETHING!THIS HAS GONE ON EVER SINCE A SUN VISOR RECALL REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947643January 25, 2017
ELECTRICAL SYSTEM, ENGINE
VERY UNCLEAR HOW MY DURANGO WAS NOT INCLUDED IN THE MASS RECALL OF ALTERNATORS THAT IMMEDIATELY STOP WORKING AND START TO BURN. MINE DID JUST THIS, STOPPING MY VEHICLE IN THE MIDDLE OF TRAFFIC AND ALMOST CAUSING AN ACCIDENT. I ALSO SMELLED BURNING AND THERE WAS SMOKE COMING FROM THE ENGINE. IT WAS TOWED TO A NEARBY AUTO SHOP WHEREUPON THE ALTERNATOR WAS REPLACED BUT THE VEHICLE STILL DID NOT OPERATE. IT WAS THEN TOWED TO GANLEY CHRYSLER DODGE AND THAT ALTERNATOR REMOVED AND ANOTHER PUT IN. THE VEHICLE ALSO INCURRED COSTLY REPAIRS TO THE COMPUTER (PCM) SYSTEM FAILING DUE TO THE ALTERNATOR. I DO NOT FEEL THIS IS A NORMAL WEAR AND TEAR ISSUE AT 85K MILES. I HAVE CALLED CHRYSLER AND THEY REFUSE TO ASSIST, CLAIMING I SHOULD NOT HAVE HAD IT REPAIRED BEFORE CALLING THEM. THE DEALERSHIP NEVER GAVE ME AN INDICATION THAT I SHOULD PROCEED THIS WAY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10946908January 22, 2017
ELECTRICAL SYSTEM
2011 DODGE DURANGO CITADEL (63,365 MILES) JUST LIKE MANY OTHERS I'M HAVE THE SAME PROBLEMS WITH MY VEHICLE . MY WIFE HAD JUST PICKED MY CHILDREN UP FROM SCHOOL AND JUST AS SHE STARTS TO PULL OFF THE DASH LIGHTS STARTED GOING HAYWIRE AND SHUT DOWN. I IMMEDIATELY SHOWED UP TO EVALUATE THE SITUATION, OPEN THE HOOD OF THE CAR TO A SMELL OF BURNING WIRES. I THEN CALLED TO HAVE THE CAR TOWED TO MY HOME. I GOT ON THE LINE (INTERNET) AND SEARCH AROUND ONLY TO FIND OUT THAT MANY OTHERS BEEN HAVING THESE PROBLEMS WITH THIS SAME YEAR/MODEL CAR . THIS VEHICLE IS PUTTING FAMILIES LIVES IN DANGER AND THERE'S NOT ENOUGH BEING DONE ABOUT THESE PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946548January 19, 2017
ELECTRICAL SYSTEM
DODGE/CHRYSLER/JEEP SAID THAT THEY WILL NOT INCLUDE MY CAR IN THE P60 RECALL BECAUSE MY CAR'S ALTERNATOR WAS NOT SUPPOSED TO BE APART OF THE RECALL. THIS IS THE RECALL IN WHICH SOME OF THE DODGE DURANGOS HAVE A FAULTY ALTERNATOR THAT EVENTUALLY FAILS, UNEXPECTEDLY AND MAY CAUSE DAMAGE TO OTHER PARTS OF YOUR ABS, ECM, PCM, BATTERY OR OTHER PARTS OF YOUR ELECTRICAL SYSTEM. ON DEC. 26TH, 2016, I WAS DRIVING WHEN I BEGAN TO SMELL AN ELECTRICAL-LIKE, SMELL. WE FOUND OUT THAT MY ALTERNATOR FAILED AND THE NEXT DAY, IT BEGAN SMOKING AND SHOOTING SPARKS WHILE AT THE MECHANIC'S SHOP. I CALL DODGE, ASKING ABOUT THE RECALL (AFTER THE MECHANIC THAT WE HIRED DISCOVERED THAT MANY OTHER DURANGO OWNERS EXPERIENCED THE SAME ISSUES) AND DODGE SAID THAT MY CAR DIDN'T HAVE THE CORRECT AMPHERAGE OF ALTERNATOR TO BE INCLUDED (THE RECALL INCLUDES 2011 DODGE DURANGOS WITH A 3.6 L ENGINE AND 160 AMP ALTERNATORS ONLY). HOWEVER, THE ALTERNATOR THAT THE MECHANIC REMOVED AND REPLACED WAS THE CORRECT # OF AMPS FOR THE RECALL (160 AMPS), EVEN THOUGH THE FACTORY SPEC SHEET FOR MY TRUCK (WHICH WAS READ TO ME BY A STAFF MEMBER AT DODGE CORPORATE'S RECALL LINE) SAYS THAT IT SHOULD HAVE A DIFFERENT # OF AMPS (MY TRUCK IS SUPPOSED TO HAVE A 220 AMP ALTERNATOR ON IT, BUT WHEN THE ALTERNATOR FAILED, THE MECHANIC REMOVED A 160 AMP ALTERNATOR OFF OF IT). NOW I HAVE ABOUT $1500 WORTH OF REPAIRS FOR THIS TRUCK AND NO ONE IS TAKING RESPONSIBILITY. MY TRUCK EITHER HAS A 160 AMP ALTERNATOR THAT THE PRIOR OWNER OF MY TRUCK PUT ON IT WHICH SUBSEQUENTLY CREATED THE P60 RECALL PROBLEM OR DODGE SCREWED UP AND PUT THE WRONG ALTERNATOR ON (A 160, INSTEAD OF A 220) OR THE WRONG INFO ABOUT MY ALTERNATOR IS INCLUDED ON THE FACTORY SPEC SHEET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944446January 11, 2017
ELECTRICAL SYSTEM
CHECK ENGINE LIGHT CAME ON WHEN CUSTOMER WENT TO START VEHICLE MADE A TIPPING NOISE WHEN WIPERS TURNED ON THEMSELVES. DRAINED FIRST BATTERY (INDICATOR WARNING LIGHTS CONCERN). TIPM SHORTED INTERNAL TO ASD RELAY POWER PCM SHORTED ON GROUNDED SIDE TO TIPM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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