Dodge Durango Complaints (2003)

339 consumer complaints on file.

#10108237January 30, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2003 DODGE DURANGO 27,500 MILES-LOWER BALL JOINTS NEED REPLACING ALREADY-DODGE EXPECTS ME TO PAY FOR ALINGMENT AFTER BALL JOINTS ARE REPLEACED. I DON'T THINK THIS IS RIGHT. BALL JOINTS DO NOT NORMALLY GO BAD AT THIS LOW MILEAGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108843January 25, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
NHTSA CAMPAIGN 04V596000; DAIMELR CHRYSLER ISSUED AN UPPER BALL JOINT RECALL. THIS VEHICLE WAS INCLUDED IN THE RECALL, BUT THERE WERE NO APPOINTMENTS AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108774January 24, 2005
SERVICE BRAKES, HYDRAULIC
WHILE DRIVING APPROXIMATELY 45 MPH, THE CONSUMER APPLIED THE BRAKE PEDAL AND THE VEHICLE FAILED TO STOP COMPLETELY AND REAR ENDED THE VEHICLE IN FRONT OF HIS. BOTH FRONTAL AIR BAGS DID NOT DEPLOY. HOWEVER, THE DRIVER AND ONE OTHER PASSENGER SUSTAIN MINOR INJURIES. THE VEHICLE WAS TOWED TO A BODY SHOP FOR INSPECTION. THE CAUSE HAS NOT BEEN DETERMINED AT THIS TIME. PLEASE PROVIDE FURTHER DETAILS. *JB *NM
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10107553January 19, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, STEERING:RACK AND PINION:RACK
VIBRATION IN FRONT END OF SUV. THE VIBRATION OCCURS WHEN DRIVING. DEALER STATES THIS IS NORMAL ALSO VIBRATES WHEN BRAKING I AM A SERVICE MGR. FOR FARM DEALERSHIP AND DEAL WITH COMPLAINT EVERYDAY THIS IS NOT NORMAL PROBLEM WITH SUV BUT ONE THAT HAS BEEN ONGOING FROM THE DAY THE TRUCK WAS BOUGHT AND NOW DODGE AND THE DEALER DO NOT WONT TO REPAIR THIS PROBLEM IT HAS BEEN TO THE SHOP 3 TIME GOING TO DIFFERENT DEALER THIS ALSO HAD NEW TIRE INSTALLED AT DEALERS REQUEST AT MY COST AND HAD THE TIRE BALANCED THREE TIMES THE VEHICLE HAS APP 15,000 MILES ON NOW IT IS 2003 DURANGO. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106271January 13, 2005
SERVICE BRAKES, HYDRAULIC
2003 DODGE DURANGO - VIBRATION OCCURRED WHEN BRAKING. AT APPROX. 11,000 MILES DEALER REPLACED ALL FOUR BRAKE ROTORS. FOLLOWING REPLACEMENT OF ROTORS BREAKING CAPABILITY DECREASED SIGNIFICANTLY. VIBRATION RE-APPEARED AT 24,000 MILES. FRONT BRAKE ROTORS REPLACED AGAIN. NOW AT 30,000 MILES VIBRATION HAS RE-APPEARED. I TOOK THE DURANGO TO A LOCAL GARAGE SINCE DEALER WAS SAYING NO PROBLEM WITH BRAKING CAPACITY. LOCAL GARAGE INDICATES FRONT ROTORS NEED TURNED AGAIN AND ALSO THAT REAR BRAKE CALIPERS DO NOT APPEAR TO BE WORKING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107151January 10, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THIS PROBLEM HAPPENED MORE THAN ONCE, AND THE CONSUMER WAS CONCERNED. WHILE APPLYING THE BRAKES THE PEDAL WENT TO THE FLOOR , FOLLOWED BY A LOUD BANGING NOISE COMING FROM THE FRONT OF THE VEHICLE. CONSUMER TOOK THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT BOTH BRAKE PADS AND ROTORS NEEDED TO BE REPLACED. CONSUMER INFORMED THE MECHANIC THAT THIS ISSUE HAD NOT BEEN RESOLVED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106008January 9, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
AS A FOLLOW UP TO ODI # 10100538, SINCE MY INITIAL COMPLAINT FILED ON ON NOVEMBER 25, 2004 SHEEHY REPLACED THE EVAPORATION CANISTER ON MY VEHICLE. ON JANUARY 5, 2005 THE CHECK ENGINE LIGHT CAME ON ONCE AGAIN. MY VEHICLE IS CURRENTLY BACK IN SHEEHY'S SHOP. THEY NOW TELL ME THAT THE GAS TANK NEEDS TO BE REPLACED AND THAT THE VEHICLE IS NOT SAFE TO DRIVE AS THE EVAPORATION LEAK IS EXCESSIVE COMING FROM THE GAS TANK. THEY HAVE PUT ME IN A RENT A CAR UNTIL THE NEW GAS TANK COMES IN. I HAVEN'T PUT 5,000 MILES ON IT YET, IT HAS LESS THAN 26, 000 MILES ON IT AND HAS BEEN IN THE SHOP 6 TIMES SINCE I PURCHASED IT IN MARCH 2004 (PURCHASED AS A USED VEHICLE). I WANT TO KNOW WHAT RECOURSE I HAVE AS EVERYTHING DONE TO THIS POINT HAS FAILED AND I AM AFRAID THAT ONCE THE GAS TANK IS REPLACED THAT I MAY BE IN DANGER OF SOMETHING ELSE FAILING IN WHICH CASE I MAY NOT BE SO LUCKY TO LIVE TO TELL OR REPORT IT TO ANYONE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106013January 9, 2005
ELECTRICAL SYSTEM:HORN
I OWN A 2003 DURANGO WITH 20,000 MILES. AFTER DONE SHOPPING WENT TO PARKING LOT AND HIT THE UNLOCK BUTTON ON REMOTE. HORN STARTED HONKING, LIGHTS FLASHING. THOUGHT I MIGHT HAVE HIT PANIC BUTTON BUT DIDN'T THINK SO, SO I HIT ALL THE BUTTONS AGAIN, PUT KEY IN IGNITION AND STARTED CAR BUT HORN STILL HONKED AND LIGHTS KEPT FLASHING INSIDE & OUT. COULD NOT STOP IT. STARTED TO DRIVE HOME AND LIGHTS WOULD FLASH INTERMITTENTLY AND HORN HONK INTERMITTENTLY. STOPPED AT STORE TO GET BATTERIES FOR REMOTE KEY THINKING THERE WAS SOME COMPUTER PROBLEM AND SIGNEL WASN'T RIGHT. STILL WOULD NOT STOP. CONTINUED TO DRIVE HOME ON INTERSTATE HIGHWAY WHEN I LOST THE HEADLIGHTS AND TAILLIGHTS. FOUR WAY FLASHERS KEPT FLASHING. BEFORE I COULD GET TO EXIT HIGHWAY PATROL PULLED ME OVER. SAID THAT WAS THE SECOND SUCH INCIDENT THAT DAY WITH A DURANGO. HE CALLED A TOW TRUCK FOR ME AND WE TOWED IT HOME. THE NEXT DAY I WAS ABLE TO DRIVE IT TO DEALERSHIP. THEY REPLACED THE CENTRAL TIMER MODUAL. DEALER STATES THEY HAVE HAD SEVERAL DURANGO'S WITH THIS PROBLEM. SINCE THE CAR IS STILL IN WARRANTY I DID NOT HAVE TO PAY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106648January 3, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:WHEEL BEARING
RECALL 04V596000, CONSUMER HAS A 2 WHEEL DRIVE DURANGO. THIS VEHICLE EXPERIENCES THE SAME PROBLEM WITH BALL JOINTS AS THE 4 WHEEL DRIVE. CONSUMER TOOK VEHICLE TO DEALER SEVERAL TIMES REGARDING THE BALL JOINT PROBLEM. HOWEVER, THE PROBLEM RECURRED. *AK....AFTER REPEATED COMPLAINTS WARRANTY WAS EXTENDED, BUT DEALER DID CHARGE D$300.00 FOR WARRANTY WORKON DEFECTIVE WHEEL BEARING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104378December 23, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ON DEC 10 I WAS DRIVING WELL BELOW THE POSTED SPEED LIMIT OF 35 MPH. WITH ALL THE CHIRSTMAS TRAFFIC AND THE LIGHT RAIN FALLING I WAS BEING WHAT I THOUGHT EXTREMELY CAREFUL. THE VEHICLE IN FRONT OF ME WAS AT LEAST 5 CAR LINKS AHEAD. WHEN THAT VEHICLE APPLIED THEIR BRAKES I IMMEDIATELY APPLLIED MINE AND NOTHING HAPPENED. I TRIED TO STEER TO THE RIGHT TO GO AROUND THE VEHICLE WHICH AT THIS TIME HAD STOPPED IN FRONT OF ME AND AGAIN NOTHING HAPPENED. EVEN THOUGH THE TIRES TURNED MY 2003 DURANGO WOULD NOT FOLLOW. I SLAMMED INTO THE BACK OF THE VEHICLE IN FRONT OF ME. SINCE I AM A WIDOW WITH 3 CHILDREN ONE OF WHICH IS HANDICAPPED I ONLY COLLECT SOCIAL SECURITY. NOW MY 2003 DURANGO IS SITTING IN MY DRIVE WAY AND I AM UNABLE TO DRIVE IT. ALSO THE BALL JOINTS I AM HAVING TROUBLE WITH PRIOR TO THE ACCIDENT JUST LIKE EVERYBODY ELSE. I THINK DODGE OWES ME TO REPAIR MY VEHICLE FROM THE ACCIDENT AND ALSO THE BALL JOINTS AT NO CHARGE. I CAN NOT BELIEVE THEY WOULD PUT UNSAFE VEHICLES ON THE ROAD. THEY SHOULD STEP UP TO BAT AND SHOW SOME TRUE CUSTOMER SERVICE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10105109December 20, 2004
ENGINE AND ENGINE COOLING
WHILE TRAVELING 70 MPH VEHICLE STALLED. CONSUMER WAS ABLE TO RESTART VEHICLE TEN MINUTES LATER, AND DROVE IT TO THE DEALER. MECHANIC COULD NOT BE DUPLICATE THE PROBLEM. *AK....INCIDENT DATE 09/30/2004. CONSUMER CLAIMED DODGE WAS RESPONSIBLE FOR STALLING. DALER NEVER HAD AN EXPERIENCED MECHANIC EXAMINE THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103759December 14, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
DEALERSHIP IS UNABLE TO PERFORM THE WINDSHIELD WIPER RECALL REPAIRS WITHIN A REASONABLE TIME BECAUSE THE RECALLED REPLACEMENT PART HAS BEEN ON A NATIONAL BACK ORDER. THIS HAS BEEN GOING ON FOR 5 MONTHS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102916December 14, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I HAVE HAD MY 2003 DURANGO BACK TO THE DEALER 5 TIMES FOR A RUBBING/GRINDING NOISE IN THE RIGHT FRONT END. I HAD READ THE REPORTS OF THE FAILURES AND SYMPTONS OF THE BALL JOINTS.*AK ALL 5 TIMES THE DEALER HAS NOT RE-PLACED THE BALL JOINTS, THE NOISE STILL EXSISTS, I EVEN TOOK ONE OF THE SERVICE GUYS OUT IN THE TRUCK, AND HE HEARD THE NOISE. HE EVEN COMMENTED, THAT HIS 2003 DAKOTA, HAD THE SAME NOISE, AND THAT HE HAD TO REPLACE HIS FRONT BALL JOINT. THEY KNOW WHAT THE PROBLEM IS, YET THEY REFUSE TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102844December 13, 2004
SUSPENSION:FRONT
THIS WILL BE THE THIRD TIME I TAKE MY 2003 DODGE DURANGO FOR FRONT END NOISE AND PROBLEMS. THE DEALER SAYS THEY COULDN'T DUPLICATE THE NOISE, BUT MY FAMILY KNOWS IT'S THERE WHEN WE DRIVE AND MAKE TURNS. WHY DO WE HAVE TO WAIT FOR AN ACCIDENT. PLEASE HELP ME FIX THIS PROBLEM. ALSO 2ND TME FOR CHECK ENGINE LIGHT, WITH IN TWO MONTHS. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102847December 13, 2004
SUSPENSION:FRONT:SPRINGS:TORSION BAR, SEAT BELTS:FRONT
DODGE DURANGO 2003 BROUGHT OCTOBER 2003. ON OCTOBER 21, 2004 WHILE ON MY WAY TO WORK (A LOCAL HIGH SCHOOL), A WOMAN FELL ASLEEP AND HIT THE DURANGO FROM BEHIND ON THE PASSENGER SIDE. THE VEHICLE CROSSED THE ONCOMING LANE OF A TWO-LANE MINOR HIGHWAY (RTE 187) AND WENT INTO THE FRONT YARD OF A HOME AND HIT A TREE. SPEED LIMIT IS 35. THE FRONT PASSENGER NOSE OF THE DURANGO IMPACTED WITH THE TREE. THE DAMAGE TO THE VEHICLE WAS DEEMED TOTALED BY THE OTHER DRIVER'S INSURANCE COMPANY (STATE FARM). THE ITEM WE WISH TO DRAW TO YOUR ATTENTION IS THAT THE DAMAGE TO THE CAR INVOLVED THE SUSPENSION ROD, WHICH CAME OFF AND UP THROUGH THE FRONT PASSENGER SEAT OF THE CARAND THROUGH THE ROOF. HAD ANYONE BEEN SITTING THERE THEY WOULD HAVE MOST CERTAINLY BEEN SKEWERED. THANKFULLY, I HAD JUST DROPPED MY CHILDREN OFF . MY 16 YEAR OLD NORMALLY SITS UP FRONT. ONE SHOULD NOTE THAT THE FRONT TIRE CAME OFF THE VEHICLE COMPLETELY AS WELL. THE SHOULDER PART OF THE SEATBELT DID NOT LOCK AND MY UPPER BODY WAS ALLOWED TO BANG AROUND. I SPENT 4 DAYS IN THE HOSPITAL AND WAS OUT OF WORK FOR 5 WEEKS. I AM STILL ONLY ON LIGHT DUTY DUE TO THE CONDITION OF MY KNEE AND THE POST CONCUSSION SYNDROME I AM HAVING. THE WAY THE DURANGO CAME APART SEEMED UNUSUAL, ESPECIALLY THE ROD THROUGHT THE FLOOR AND SEAT. WE WANTED YOU TO BE AWARE. WE HAVE PICTURES OF THE VEHICLE AFTER THE ACCIDENT.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10102646December 11, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
THE REASON I AM FILING A COMPLAINT IS BECAUSE THE NHTSA HAS NOT UPDATED THEIR WEBSITE ACCORDING BASED ON A VOLUNTARY RECALL BY DODGE. THERE WAS IN ARTICLE ON MSN.COM TODAY THAT DESCRIBED A RECALL OF CERTAIN DODGE DURANGO AND DAKOTA MODELS BECAUSE OF A PROBLEM WITH THE FRONT/UPPER BALL JOINT. THE NHTSA WEBSITE LISTS 4 RELATED DEFECT INVESTIGATIONS OF THIS SAME PROBLEM, HOWEVER ALL INVESTIGATIONS WERE OPENED AND CLOSED IN 2003 AND THERE IS NO MENTION OF THE LATEST ACTIONS BY DODGE. THIS WEBSITE SHOULD BE UPDATED SO PEOPLE WANTED TO FIND OUT MORE INFORMATION AND SPECIFIC MODELS OF RECALLS CAN FIND THAT INFORMATION.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102529December 10, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I OWN A 2003 DODGE DURANGO. I BROUGHT THE VEHICLE IN FOR AN OIL CHANGE AT 41000 MILES. I WAS TOLD I HAD TO REPLACE MY DRIVER SIDE UPPER CONTROL ARM IMMEDIATELY BECAUSE IT WAS GOING TO FALL OFF. I HEARD NO SOUNDS FROM THE FRONT END PRIOR TO THIS EVENT THAT WOULD HAVE LEAD ME TO SUSPECT SOMETHING WAS WRONG. I TRAVEL ON THE HIGHWAY ALMOST DAILY WITH THIS VEHICLE AND WAS VERY FRIGHTENED BEING TOLD MY FRONT TIRE WAS GOING TO FALL OFF. IT COST OVER $500 TO FIX THIS. I DO NOT HAVE THE OLD PARTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103511December 10, 2004
SUSPENSION:FRONT
WHEN TURNING THERE IS SQUEAKING NOISE IN THE FRONT END. THE NOISE IS WORSE WHEN THE BRAKES ARE APPLIED. SOMETIMES THE NOISE CAN BE HEARD WHILE DRIVING. THE DEALERSHIP SERVICED THE VEHICLE 4 TIMES, BUT WAS UNABLE TO DUPLICATE THE PROBLEM, SO THEY AREN'T ABLE TO IDENTIFY THE CAUSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102568December 10, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, UNKNOWN OR OTHER
OCCASIONAL DRIVING OF VEHICLE TRANSPORTING A TODDLER AND AN INFANT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102570December 10, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
1. 2003 DODGE DURANGO STARTED POPPING IN FRONT END WHEN MAKING SHARP TURN. ALSO HAD PROBLEM WITH REAR SQUEEKING AND VEHICLE WAS GOING INTO LOWER GEAR WHILE TRAVELING DOWN THE ROAD WHEN IT SHOULDN'T. ALSO WAS IDLING LOW.*AK 3. BOTH BALL JOINTS WORN OUT AT 20,626 MILES. LUBED BUSHINGS AND SPRING PADS IN REAR. COULDN'T DETERMINE WHAT WAS CAUSING THE VEHICLE TO GO INTO A PASSING GEAR AND WAS TOLD TO JUST PUSH ON THE GAS AND HOPE THE ENGINE WOULD BLOW UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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