Dodge Durango Complaints (2013)

640 consumer complaints on file.

#11299692January 16, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THE VEHICLE'S CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT CONTACTED THE DEALERSHIP (ROB LAMBDIN'S UNIVERSITY DODGE LOCATED AT 5455 S UNIVERSITY DR, DAVIE, FL 33328, PHONE NUMBER: 954-434-5995) WHO INFORMED THE CONTACT THAT THERE WERE NO AVAILABLE PART FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE. THE MANUFACTURER INFORMED THE CONTACT THAT A REPRESENTATIVE WOULD REACH OUT, HOWEVER, THE CONTACT HAD NOT RECEIVED A CALL BACK. THE APPROXIMATE FAILURE MILEAGE WAS 112,000. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297805January 7, 2020
STEERING
POWER STEERING FLUID LEAKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296931January 3, 2020
UNKNOWN OR OTHER
I WAS DRIVING THROUGH AN ALMOST EMPTY PARKING LOT (MAYBE 8-10 MPH) WHEN MY DRIVERS SIDE HEADREST EXPLODED OPEN. IT THREW MY HEAD FORWARD AND SCARED THE EVER LIVING OUT OF ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291379December 26, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 19V813000 (FUEL PUMP) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN DECEMBER OF 2018. THE CONTACT SPOKE WITH AN UNKNOWN CHRYSLER DEALER AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT CONTACTED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291115December 24, 2019
AIR BAGS
HEADREST AIRBAG DEPLOYED WHILE DRIVING BUT WAS NOT DUE TO AN IMPACT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290718December 22, 2019
ENGINE, UNKNOWN OR OTHER
IN SEPTEMBER 2019 AFTER MY CHECK ENGINE LIGHT CAME ON AND THE VEHICLE WAS IDLING ERRATICALLY, I TOOK MY 2013 DODGE DURANGO INTO A REPAIR SHOP WHERE I WAS TOLD A FUEL INJECTOR NEEDED TO BE REPLACED. AT THE TIME I ASKED IF THEY ALL NEEDED TO BE REPLACED AND WAS TOLD NOT NECESSARILY THAT THEY COULD LAST FOR SEVERAL YEARS BEFORE NEEDING TO BE REPLACED. IN DECEMBER 2019, AFTER EXPERIENCING SOME OF THE SAME SYMPTOMS I TOOK MY DURANGO BACK TO THE REPAIR SHOP AND WAS TOLD ONE MORE FUEL INJECTOR NEEDED TO BE REPLACED AND, THIS TIME THE SHOP RECOMMENDED THAT I REPLACE THE OTHER FIVE (5) INJECTORS. I AGREED TO HAVE THEM REPLACE ALL FIVE SINCE IT APPEARED THAT ALL OF THEM MAY MALFUNCTION OVER THE NEXT SEVERAL MONTHS. THE DAY AFTER I HAD THE FIVE REPLACED, MY CHECK ENGINE LIGHT CAME ON AGAIN. I TOOK IT BACK TO THE REPAIR SHOP AGAIN WHERE THEY TOLD ME IT THAT THE CHECK ENGINE LIGHT WAS NOT REPLACED TO THE FUEL INJECTORS AND WAS MOST LIKELY SOME OTHER MINOR ISSUE. A FRIEND OF MY WHO ALSO HAD A 2013 DODGE DURANGO HAD THE SAME ISSUE AND WAS REIMBURSED FOR THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289335December 16, 2019
ENGINE
TL* THE CONTACT OWNED A 2013 DODGE DURANGO. WHILE DRIVING 20 MPH, THE CONTACT NOTICED A BURNING ODOR. THE CONTACT CONTINUED TO DRIVE AND WAS CHASED DOWN BY ANOTHER MOTORIST WHO INFORMED HER THAT FLAMES WERE UNDERNEATH THE VEHICLE. THE CONTACT QUICKLY STOPPED THE VEHICLE AND SHE AND THE PASSENGER EXITED SAFELY. THE CONTACT NOTICED FIRE UNDERNEATH THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. BOTH POLICE AND FIRE REPORTS WERE FILED. THE VEHICLE WAS TOWED TO A TOW LOT. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11288616December 12, 2019
ELECTRICAL SYSTEM, ENGINE
AC CONDENSER/ TRANSMISSION FLUID COOLER FAILED AT 49,000 MILES CAUSING TRANSMISSION FLUID TO LEAK OUT ON RIGHT UPPER SIDE CAUSING TRANSMISSION TO NOT SHIFT DURING DRIVING OPERATION. LOOSING CONTROL OF ACCELERATION IN THE HIGHWAY. THERE WAS A STRONG DOWN SHIFT CAUSING A STALL ON A MAIN HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287723December 8, 2019
ENGINE, UNKNOWN OR OTHER
STALLS OUT IN THE MIDDLE OF THE ROAD WHILE DRIVING TURN IT BACK ON SOMETIMES IT COMES ON SOMETIMES YOU HAVE TO KEEP TRYING TO GET IT TO START! ALSO STALLS OUT ON THE FREEWAY WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287233December 5, 2019
FUEL/PROPULSION SYSTEM
MY CAR STALLED ON THE HIGHWAY AND EVENTUALLY WOULD NOT START. NOV 18TH I WAS MADE AWARE OF A RECALL RO9 WHICH CAUSED THE ISSUE . I WAITED FOR THE BACKORDERED PART UNIT THE 29TH INCURRING RENTAL CAR COSTS. NOV 14TH ANOTHER RECALL WAS ISSUES V62 FOR SAME PROBLEM. RELATED TO THE PAR THEY INSTALLED ON BY CAR THE 29TH. I ALSO CANNOT BE REIMBURSED FOR MY RENTAL UNTIL THE PAR FOR THE FIRST RECALL IS AVAILABLE AND IT IS UNDER DEVELOPMENT . I AM FORCED TO DRIVE A UNSAFE CAR WITH THE POTENTIAL TO CUT OUT ON THE HIGHWAY WITH NO REMEDY AND NO ETA ON THAT FIX. MY LAST STALL ON THE HIGHWAY ALMOST CAUSED A SERIOUS INJURY. (RECALL RELATED INCIDENT) TS .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283005November 30, 2019
ENGINE
ENGINE PRODUCES TICKING SOUND FROM DRIVER SIDE ENGINE HEAD. SUSPECTED ISSUE IS ROCKER ARM OR LIFTER. TICKING SOUND OCCURS AT IDLE ALL THE WAY THROUGH REV RANGE, BUT SEEMS TO DISSIPATE AT HIGHWAY SPEEDS UNDER LOAD. IF NOT FIXED VEHICLE ENGINE WILL EXPIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282703November 27, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHEN THE PUSH START BUTTON WAS PRESSED, THE ENGINE WOULD CRANK, BUT THE VEHICLE FAILED TO START. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT SPOKE WITH BONNEVILLE AND SON CHRYSLER DODGE JEEP RAM (625 HOOKSETT RD, MANCHESTER, NH 03104, (603) 624-9280) AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE AND DID NOT KNOW WHEN THEY WOULD ARRIVE. THE MANUFACTURER WAS ALSO NOTIFIED AND PROVIDED THE SAME INFORMATION. NO FURTHER ASSISTANCE WAS OFFERED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282154November 25, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE IN MOTION (DRIVE) ON A CITY STREET AND EXPRESSWAY THE VEHICLE HAS SHUT OFF ON ME FOUR DIFFERENT TIMES ON 11/24/2019 ONE WEEK AFTER BECOMING THE NEW OWNER. THE VEHICLE ALSO STALLED WHEN TURNING THE KEY FOB TO START THE VEHICLE NUMEROUS TIMES AFTER SHUTTING OFF. THE KEY FOB WHICH TURNS THE VEHICLE ON AND OFF AT THE SLIGHTEST TOUCH HAS ABRUPTLY TURNED THE VEHICLE OFF WHILE THE CAR IS IN DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281352November 20, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE THE CONTACT WAS HAVING AN EMISSIONS TEST PERFORMED ON THE VEHICLE, HE WAS INFORMED THAT THE CHECK ENGINE INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO COURTESY CHRYSLER DODGE JEEP RAM (1890 DOGWOOD DR SE, CONYERS, GA 30013, (678) 210-2489) WHERE IT WAS DIAGNOSED THAT THE EVAP VACUUM SEAL FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT AN OIL LEAK OCCURRED AFTERWARDS. THE CONTACT ATTEMPTED TO TAKE THE VEHICLE BACK TO THE DEALER, BUT WAS UNABLE TO HAVE THE VEHICLE REPAIRED. THE CONTACT ALSO MENTIONED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LOST POWER AND SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO GINN CHRYSLER JEEP DODGE (5190 US-278, COVINGTON, GA 30014, (770) 679-2202) WHERE IT WAS DIAGNOSED THAT THE OIL FILTER WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INFORMED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 227,118.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280791November 18, 2019
SEATS
WHILE DRIVING DOWN THE ROAD THE PASSENGER SIDE REST DEPLOYED HITTING MY WIFE IN THE BACK OF THE HEAD. ON FURTHER INSPECTION THE PLASTIC HOLDING THE LATCH HAD BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279552November 12, 2019
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNED A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 45 MPH IN THE RAIN, THE VEHICLE SEEMED TO SUDDENLY LOSE POWER AND THE REAR OF THE VEHICLE BEGAN TO SKID ON THE ROAD. THE CONTACT ATTEMPTED TO REGAIN CONTROL OF THE VEHICLE, BUT WAS UNSUCCESSFUL. THE CONTACT STATED THAT THE VEHICLE STRUCK AND WENT OVER A GUARDRAIL. THE AIR BAGS DID NOT DEPLOY. AFTER THE CRASH, ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND DEEMED TOTALED. THE DRIVER INJURED HER HEAD, ONE PASSENGER INJURED THEIR HEAD AND NOSE, AND THE OTHER REAR PASSENGER INJURED HER NECK. MEDICAL ATTENTION WAS RECEIVED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE APPROXIMATE FAILURE MILEAGE WAS 150,901. *DT *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11279436November 11, 2019
ELECTRICAL SYSTEM
I WAS DRIVING MY 2013 DODGE DURANGO CREW IN A CITY STREET WHEN SUDDENLY, IT TURNED OFF IN THE MIDDLE OF THE ROAD AND ALL THE LIGHTS ON THE DASHBOARD STARTED FLASHING AND I COULD NOT MOVE THE CAR AT ALL. ALL THE LIGHTS WHERE ON AND I HAD NO CONTROL OVER THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279274November 10, 2019
SERVICE BRAKES
THE LINES FOR THE PARKING BRAKE RUSTED THROUGH AND BROKE. VEHICLE IS ONLY 6 YEARS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278662November 7, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ALL LIGHT ON CLUSTER COME ON SHOWING TIRE PRESSURE SYSTEM AND BLIND SPOT SYSTEM NEED SERVICE. I TOOK CAR TO DEALER MULTIPLE TIMES AND THEY FIND NO PROBLEMS. WHEN THIS PROBLEM OCCURS, ALL FUNCTIONS IN VEHICLE STOP WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278773November 7, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ESTABA MANEJANDO SOBRE LA CARRETERA Y DE REPENTE SE PRENDIO EL VENTILADOR CON UN RUIDO MUY FUERTE LAS LUCES DEL TABLERO SE EMPESARON A PRENDER Y APAGAR EL VELOCIMETRO SUBIA Y BAJABA LA AUJA PRENDIERON TODAS LAS LUCES Y SE APAGO DE REPENTE EL CARRO LO HACE MUCHAS VESES Y MAS CUANDO ESTA EL CLIMA UN POCO FRIO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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