Dodge Durango Complaints (2002)

423 consumer complaints on file.

#10174947December 1, 2006
SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY:LEAF
REAR LEAF SPRING (DRIVER'S SIDE) BROKE OFF FROM THE SHACKLE CAUSING THE VEHICLE TO WANDER TO THE RIGHT! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173533November 14, 2006
ELECTRICAL SYSTEM
ELECTRICAL SYSTEM FAILURES HAVE RESULTED IN TURN SIGNALS NOT WORKING ON FOUR DIFFERENT OCCASIONS OVER THE COURSE OF 5 YEARS. THE WIRING HARNESS UNDER DASH HAS BEEN REPAIRED UNDER WARRANTY, REPLACED NOT UNDER WARRANTY, AND REPAIRED AGAIN NOT UNDER WARRANTY. 4TH FAILURE HAS NOT YET BEEN ADDRESSED. RIGHT TURN SIGNAL DOES NOT FUNCTION. FLASHER, BULBS AND FUSES ARE WORKING. OVER $1,600 INVESTED IN TURN SIGNAL PROBLEMS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172861November 7, 2006
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
DT*: THE CONTACT STATED WHILE BACKING OUT OF A DRIVE WAY AT 5 MPH, THE STEERING WAS TOO HARD TO OPERATE. NO WARNING LIGHTS WERE ILLUMINATED PRIOR TO THE INCIDENT. THE VEHICLE WAS ALREADY SUBJECT TO A NHTSA RECALL #04V596000 REPAIR WHERE THE UPPER BALL JOINTS WERE REPLACED. THE CONTACT NOTICED THERE WERE NO GREASERS TO MAINTAIN THE BALL JOINT LUBRICATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHO DETERMINED THE BALL JOINT SHOULD BE REPLACED AGAIN TO CORRECT THE PROBLEM. THE MANUFACTURER WAS CONTACTED WHO COINCIDED WITH THE DEALERSHIP. THE CONTACT EXPRESSED CONCERN BECAUSE THE VEHICLE HAD LESS THAN 50,000 MILES SINCE THE RECALL WAS PERFORMED AND ANOTHER REPLACEMENT WOULD NOT GUARANTEE THE BALL JOINT'S ENDURANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169697October 1, 2006
ELECTRICAL SYSTEM, POWER TRAIN, EQUIPMENT:APPLIANCE:AIR CONDITIONER, STRUCTURE
1-ELECTRICAL SYSTEM ON OVERHEAD DIGITAL COMPASS SYSTEM BECAME VERY HOT. THIS ELECTRICAL COMPONENT SYSTEM DID NOT WORK FOR A PERIOD OF A FEW DAYS. IT HAS INTERMITTENTLY WORKED NOW. 2-WHEN YOU TURN THE STEERING WHEEL THERE IS A HORRIBLE NOISE COMING FROM ONE OF THE REAR WHEELS. IT MAKES A "WOO-WOO" SOUND EVERY TIME THE VEHICLE IS TURNED, PRIMARILY TURNING RIGHT. A "HONEST" MECHANIC, WHO IS A FRIEND, TOLD ME THAT DODGE (CHRYSLER) WAS INFAMOUS FOR THIS TYPE OF WHEEL PROBLEM. 3-THE TRANSMISSION SEEMS TO HAVE A HARD TIME SHIFTING, WHICH INVOLVES THE ABOVE WHEEL PROBLEM. 4-THE AIR CONDITIONING SYSTEM DOES NOT COOL AND THE VEHICLE IS ONLY 4 YEARS OLD. 5-THE LEATHER COVERED DASH IS PEELING UP AND BEGAN LAST SUMMER, WHEN THE VEHICLE WAS ONLY 3 YEARS OLD. CONTACTED CHRYSLER/DODGE HQ AND DEALERSHIP AND BOTH HAVE REFUSED TO REPAIR PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166253August 22, 2006
ELECTRICAL SYSTEM
ELECTRONIC CONTROL MODULE FAILURE CAUSING HEADLIGHTS TO FLICKER ON AND OFF. WAS ADVISED BY THE DEALER THAT TOTAL FAILURE COULD RESULT. ALSO ADVISED THAT 700 OF THESE ITEMS ARE CURRENTLY ON BACK ORDER. I HAVE BEEN WAITING SINCE JULY FOR THIS PART. IT WOULD SEEM TO BE A WIDESPREAD ISSUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165992August 18, 2006
TIRES:TREAD/BELT
HAVE HAD NUMEROUS TREAD BREAKAGES, THE TIRE TREAD IS FINE, DEALER STATED ALL TIRES ARE DRY ROTTED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165467August 14, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, EQUIPMENT:MECHANICAL
2002 DODGE DURANGO SLT 2WD: BALL JOINTS WERE REPLACED AFTER RECALL WAS ISSUED, HOWEVER ABOUT 6 MONTHS AFTER THEY WERE REPLACED, THE EXACT SAME NOISES BEGAN OCCURRING AGAIN. TOOK CAR TO DEALER WITH THE COMPLAINT AND THEY DENIED THE NEW BALL JOINTS WERE WORN. UPON GETTING NEW FRONT TIRES INSTALLED AT SEARS (ABOUT 3 MONTHS AFTER THE DEALERSHIP INSPECTED THE JOINTS) THEY INSPECTED THE CAR WITHOUT BEING ASKED (IT IS PART OF THEIR SERVICE) AND ON THE REPORT THEY ISSUED, IT SAID THE BALL JOINTS WERE INDEED WORN. THE RECALL NOTICES I HAVE READ ABOUT THE REPLACEMENT OF THE ORIGINAL BALL JOINTS STATE THAT IF THE JOINTS FAIL YOU CAN LOSE CONTROL OF THE VEHICLE, SO OBVIOUSLY I AM IN FEAR THAT MY CAR CAN FAIL AT ANY GIVEN TIME. I AM WRITING THIS TO MAKE IT AWARE THAT I HAVE ALREADY HAD THE RECALL REPLACEMENT, BUT FEAR THAT THE REPLACEMENTS ARE ALSO DEFECTIVE AS INDICATED BY AN INDEPENDENT, UNSOLICITED INSPECTION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163473July 26, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DT*: THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, WHITE SMOKE APPEARED FROM UNDER THE MIDDLE OF THE FRONT BENCH SEAT. THE VEHICLE WAS PULLED OVER. AFTER BLOWING ON THE SMOKE, A SMALL FLAME WAS OBSERVED UNDER THE SEAT. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHERE IT WAS DETERMINED THAT A WIRING CONNECTION UNDER THE SEAT HAD CAUGHT ON FIRE AND BURNED.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10163262July 24, 2006
ENGINE AND ENGINE COOLING:ENGINE, EQUIPMENT, EQUIPMENT:MECHANICAL
I HAVE HAD TO HAVE THE VACUUM HOSES REPLACED IN MY 2002 DODGE DURANGO 4 TIMES SINCE BUYING IT IN JULY OF 2003. THE CHECK ENGINE LIGHT COMES ON EVERY TIME. I HAVE COMPLAINED TO THE DEALERSHIP THAT HAS WORKED ON IT, BUT THEY DON'T SEEM TO CARE. I HAD ONE OF THE MECHANICS SAY THEY HAVE SEEN THE PROBLEM BEFORE WHEN I HAD HIM SHOW ME WHERE THE HOSES WERE LOCATED. THE HOSES WERE CRACKED AND LOOKED LIKE THEY HAD BEEN ON THE CAR FOR 10 YEARS OR MORE, BUT IN ACTUALLITY IT HAD ONLY BEEN MONTHS. EVERYTIME, I HAVE HAD TO PAY $75 TO HAVE THE HOSE REPLACED EVEN THOUGH I HAD THE EXTENDED WARRANTY. MY DURANGO IS NOW OUT OF WARRANTY AND THE CHECK ENGINE LIGHT CAME ON AGAIN. I WENT TO A PARTS STORE TO HAVE THEM HOOK UP TO THE COMPUTER TO GET THE ERROR CODE--VACUUM LEAK AGAIN. WHEN THE PARTS STORE GUY LOOKED UNDER THE HOOD TO GET THE RIGHT LENGTH OF HOSE TO GIVE ME(GOING TO CHANGE IT MYSELF AND NOT PAY TO HAVE IT FIXED), HE SAID IT HAD NOT EVEN BEEN REPLACED WITH VACUUM HOSE. INSTEAD, ONE WAS REPLACED WITH FUEL LINE HOSE AND THE OTHER REPLACED WITH TRANMISSION HOSE. THIS IS AN ONGOING PROBLEM THAT I HAVE HAD AND IT DOESN'T SEEM TO MATTER TO THEM. IT ISN'T A SERIOUS PROBLEM, BUT IS STILL A PROBLEM. IF THE HOSE IS DEGRADING THAT QUICKLY, IT MUST BE SUBMITTED TO HIGH TEMPERATURES WHICH COULD LEAD TO A BIG PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161537July 5, 2006
SUSPENSION:FRONT
SUSPENSION CLUNKING/POPPING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160898June 27, 2006
WHEELS:HUB
DT: THE CONTACT STATED WHILE DRIVING 55 MPH THE STEERING WHEEL VIBRATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO BALANCED THE WHEELS, TWO WEEKS LATER THE VIBRATION REOCCURRED. THE CONTACT FOUND THAT THE NUT HOLING THE HUB ON THE FRONT DRIVER SIDE WAS LOOSE. THE DEALER HAS BEEN ALERTED. UPDATED 07/28/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159535June 11, 2006
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WE HAD AN APPOINTMENT TO REPLACE THE TIRES ON OUR 2002 DODGE DURANGO, 2X4 SXT. THE FIRESTONE MECHANIC CAME INTO THE WAITING ROOM AND INFORMED US THAT THE PASSENGER SIDE UPPER BALL JOINT WAS VERY BAD AND THE DRIVERS SIDE SHOWED SIGNS OF WEAR. THIS VEHICLE HAS 43500 MILES ON IT. THERE IS A RECALL ON THE 4X4 MODELS OF THE DURANGO, BUT NOT THE 2X4 MODELS. WHILE THEIR WAS NO INJURIES OR DEATHS INVOLVED, THIS IS A POTENTIALLY DEADLY PROBLEM AND NEEDS TO BE ADDRESSED FOR ALL THE DURANGOS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157745May 17, 2006
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
DRIVER'S DOOR CLOSES - BETWEEN OPEN AND CLOSED ON HINGE - CLOSES ON RIGHT THUMB AS DRIVER EXITS VEHICLE (DODGE DURANGO). NO ERROR BY DRIVER - DOOR CLOSES DUE TO HINGE. HAPPENED TO ME ON MAY 16TH, 2006 HAPPENED TO HUSBAND YEAR AGO. POSSIBLE CRUSH FRACTURE - TEMP. LOSS USAGE OF THUMB*JB
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10155014April 11, 2006
POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT
2002 DODGE DURANGO. VEHICLE MILEAGE 34,000. FRONT PASSENGER SIDE CV JOINT NOISE AND SHIMS. THE DRIVER SIDE CV JOINT HAD THE SAME PROBLEM AND WAS REPLACED AT AROUND 27,000 MILES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154813April 7, 2006
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
I HAVE A 2002 DODGE DURANGO AND I AM EXPERIENCING THE FOLLOWING PROBLEM. THE HEADLIGHTS AND PARKING LIGHTS GO OFF AND ON WHILE DRIVING AT NIGHT. THIS ALSO OCCURS WHILE PARKED AND THE HEADLIGHTS ARE ON. STARTED ABOUT 3 DAYS AGO AND HAS GOTTEN WORSE. THE LIGHTS STAY OFF LONGER AND IT IS HAPPENING MORE FREQUENT. ALL INSIDE LIGHTS FLICKER AS WELL. I HAVE LOOKED ON THE FORUMS AND HAVE FOUND THAT THIS IS AN ISSUE WITH THE 1999 - 2003 MODEL YEARS AND IN FACT, DODGE HAS A RECALL FOR THE 2003 YEAR FOR THE CENTRAL TIMER MODULE. THIS IS A SAFETY ISSUE THAT NEEDS TO BE ACKNOWLEDGED AND FIXED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154395April 3, 2006
SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY
NO SPECIFIC EVENTS LEAD UP TO THIS FAILURE. THIS IS SIMPLY A DEFECTIVE, POORLY MANUFACTURER'S PART. I WAS LUCKY TO AVOID A SERIOUS INCIDENT IN THIS CASE, OTHERS MAY NOT BE. THE MAIN LEAF OF THE REAR LEAF SPRINGS BREAK AT THE FRONT EYE WHICH IS WHERE IT MOUNTS TO THE FRAME. IF THIS HAPPENS, THE REAR END IS FREE TO MOVE BACK AND FORTH AS MUCH AS THE SHACKLE WILL LET IT, EFFECTIVELY ALLOWING YOUR REAR AXLE TO STEER THE REAR OF YOUR VEHICLE WHEREVER IT MAY CHOOSE (READ: VERY DANGEROUS.) I REPLACED THE LEAF SPRING WITH THE ISSUE (THE DRIVER'S SIDE) WITH A DODGE OEM PART ($175 FOR THE PART, 1.9 LABOR HOURS ACCORDING TO THE DEALERSHIP IF I WERE TO HAVE THEM REPLACE IT.) I'M A VERY COMPETENT MECHANIC, SO THE LABOR HOUR INQUIRY WAS JUST FOR MY RECORDS. UPON COMPLETING THE CORRECTION TO THE SIDE WITH THE FAILURE, AND DURING THE TEST DRIVE, I EXPERIENCED LITERALLY AN IDENTICAL FAILURE ON THE OPPOSITE SIDE. AGAIN, I WAS LUCKY TO BE DRIVING SLOW AND PAYING ATTENTION ENOUGH TO NOTICE THE ISSUE BEFORE IT TURNED INTO A SERIOUS INCIDENT. I HAVE BOTH DEFECTIVE LEAF SPRINGS IN MY POSSESSION. THEY ARE BOTH OFF OF THE SAME VEHICLE, A 2002 DODGE DURANGO WITH JUST 60,000 MILES. THIS VEHICLE HAS NEVER BEEN USED TO TOW, HAUL, OR COMPLETE ANY OTHER STRENUOUS ACTIVITY. THIS IS A VERY SERIOUS SAFETY ISSUE, WHEN JUST ONE BREAKS, THE REAR END HAS ENOUGH MOVEMENT TO STEER INTO THE CAR NEXT TO YOU. IF BOTH WERE TO BREAK, THIS COULD VERY POSSIBLY LEAD TO A CHAIN OF FAILURES RESULTING IN A SERIOUS INCIDENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150458February 16, 2006
ENGINE AND ENGINE COOLING
I PURCHASED A 2002 DODGE DURANGO USED WITH 60K I HAVE ACCUMULATED LESS THAN 3K FROM SEPTEMBER UNTIL JANUARY AND I'VE HAD TO REPLACE MY ENTIRE ENGINE. REASON MECHANIC STATES THERE IS SLUDGE THROUGHOUT THE ENGINE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149680February 7, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, AIR BAGS:FRONTAL
I WAS DRIVING ON THE FREEWAY AT 55 MPH, 6 CAR LENGTHS BEHIND A VEHICLE. THE VEHICLE IN FRONT OF ME STOPPED ABRUPTLY (A DISABLE VEHICLE WAS IN THE LANE) AND WHEN I SLAMMED ON THE BRAKES, THE VEHICLE KEPT ROLLING AS IF NO BRAKES WERE APPLIED. MY FOOT WENT ALL THE WAY TO THE FLOOR. THERE WERE NO VIBRATIONS FROM THE ABS AS WELL AS NO LOWERING OF THE FRONT END, TYPICAL FROM BRAKING. I ENDED UP COLLIDING INTO THE VEHICLE AT ABOUT 30 MPH AND THE AIR BAGS DID NOT DEPLOY. I HAD PREVIOUSLY COMPLAINED SEVERAL TIMES TO MY DEALER THAT THE BRAKES WERE FAULTY IN A PANIC SITUATION. I COMPLAINED SHORTLY AFTER PURCHASING THE VEHICLE AND UP UNTIL A YEAR AGO. IN ALL INSTANCES, I WAS ADVISED THAT THERE WAS NOTHING WRONG WITH MY BRAKES AS NO CODE WAS DETECTED. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10147852January 16, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:ENGINE
OWNER PURCHASED VEHICLE ON 7/3/03 WITH 1300 MILES ON ODOMETER. OWNER HAD PROBLEMS WITH NOISES UNDER THE HOOD AND IN THE STEERING COLUMN. VEHICLE WOULD SLIP OUT OF PARK INTO NEUTRAL OR REVERSE. DEALERSHIP SAID THERE WAS NOTHING WRONG WITH THE VEHICLE. ON 11/1/03 THE VEHICLE CAUGHT FIRE AND BURNED. FIRE STARTED UNDER HOOD IN ENGINE COMPARTMENT, BUT DAMAGE TOO SEVERE TO DETERMINE EXACT CAUSE. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10143898November 29, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKE PROBLEMS WITH MY 2002 DODGE DURANGO XLT PLUS. AT HIGH OR LOW SPEEDS WHEN YOU HAVE TO MAKE A SUDDEN STOP AND HIT THE BRAKES, THEY ATTEMPT TO GRAB BUT THEN LET GO, AND YOUR ONLY HOPE IS TO STOP IN TIME. I HAVE HAD THE BRAKES LOOKED AT BY 2 MECHANICS OTHER THAN THE DODGE DEALERSHIP(TIM PARKER OF HOT SPRINGS) AND BOTH SAY THAT THERE IS A DEFINITE PROBLEM WITH THE BRAKES. HOWEVER, AFTER SPENDING $300 FOR BRAKE PADS AND SEVERAL OTHER VISITS TO TIM PARKERS, THEY KEEP DENYING A PROBLEM AND TELL ME THAT IS JUST HOW THE BRAKES ARE ON THE DODGE. I ASKED THEM IF WHEN THAT 1 SMALL CHILD RUNS OUT IN THE STREET TO CATCH HIS BALL AND I AM THE UNLUCKY PERSON TO BE TRAVELING DOWN THAT STREET AND I APPLY THE BRAKES BUT CAN NOT STOP, IF THEY WOULD BE READY TO ACCEPT THEIR RESPONSIBLILITY. I HAVE COPIES OF ALL REPORTS FROM THEM STATING THERE IS NOTHING WRONG WITH THE BRAKES. I AM AFRAID TO DRIVE IT AT ALL BUT TRAVELEING 64 MILES A DAY IT IS NECESSARY. CAN SOMEONE PLEASE HELP ME? SURELY I AM NOT THE ONLY PERSON COMPLAINING OF THE BRAKES! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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