Chrysler Concorde Complaints (1996)

161 consumer complaints on file.

#10070724January 15, 2004
ENGINE AND ENGINE COOLING
I WAS DRIVING 70 MPH DOWN THE HIGHWAY WHEN THE CAR SHUDDERED. I TOOK AN OFF RAMP BY THE TIME I REACHED THE END OF THE OFF RAMP THE CAR HAD DIED AND WOULD NOT RESTART. THE EXTENDED WARRANTY I PURCHASED IS NO GOOD, DUE TO BANKRUPTY. THE DEALER INSISTED I TOW IT TO THEM AND THEY WOULD WORK WITH ME TO HELP PAY FOR THE REPAIR. THEY THEN BLAMED ME COMPLETELY AND REFUSED TO HELP ME AT ALL. THIS IS THE SECOND MAJOR REPAIR TO THIS CAR. FIRST BUSHINGS AND THEN BOLTS COMING OUT THE POWERSTEERING HOUSING. IF I HAD NOT BEEN NEAR AN OFF RAMP I COULD HAVE BEEN IN A MAJOR ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052911January 12, 2004
STEERING:RACK AND PINION, STEERING:GEAR BOX (OTHER THAN RACK AND PINION), STEERING, STEERING:LINKAGES:TIE ROD ASSEMBLY
WELL AS I CAN TELL THIS IS A WIDE SPREAD PROBLEM THE RACK AND PINION, BUSHINGS AND STEERING GEAR FAILURE AND TIE ROD ENDS. MY CONCORD HAS HAD A CLUNK GRINDING SOUND FOR SOMETIME IN THE STEERING AND NOW THE CAR IS BEGINNING TO NOT TURN WHEN I TURN THE STEERING WHEEL. NOT EVERY ONE HAS A $1000.00 TO $2000.00 TO GET THIS FIXED WHAT WILL IT TAKE TO GET CHRYSLER TO FIX THE PROBLEM A SCHOOL BUS FULL OF CHILDREN GETTING HIT BUY ONE OF THE MANY CHRYSLER CARS WITH THE SAME STEERING PROBLEM ON THE ROAD. PLEASE HELP BEFORE SOMEONE GETS KILLED IF NOT ALREADY. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046986November 15, 2003
STEERING
I HAVE A 1996 CHRYSLER CONCORDE LXI. MY BROTHER IN LAW HAS ONE THE SAME YEAR AND MODEL ALSO. WE BOTH HAVE THE SAME PROBLEM. THE STEERING GEAR BUSHINGS WEAR OUT AND ALLOWS THE STEERING TO WANDER. I HAVE COME VERY CLOSE TO HAVING AN ACCIDENT AS WELL AS MY BROTHER IN LAW WHILE GOING AROUND A CORNER AND EXPECTING THE CAR TO FOLLOW THE DIRECTION OF STEERING BUT INSTEAD THE CAR WANTED TO GO STRAIGHT UNTIL THE STEERING GEAR HAD TRAVELED AS FAR AS IT COULD GO THEN THE STEERING REACTED. THIS PROBLEM ALSO CAUSES EXCESSIVE VIBRATION IN THE FRONT END LEADING A MECHANIC TO BELIEVE THE ROTORS ARE WARPED WHEN IN FACT IT IS THE STEERING GEAR BUSHINGS. THESE BUSHINGS ARE NOT AVAILABLE THROUGH CHRYSLER. INSTEAD THEY WANT YOU TO PURCHASE A WHOLE NEW STEERING GEAR FOR OVER $1000. IT APPEARS TO ME THAT THIS PROBLEM IS VERY COMMON TO THE 1996 CHRYSLER CONCORDE LXI AND CHRYSLER SHOULD EITHER MAKE THE PART AVAILABLE TO REMEDY THE PROBLEM OR REPLACE THE PART AT THERE OWN EXPENSE. THIS IS ONE OF THOSE PROBLEMS WHERE SOMEONE MAY DRIVE OFF THE ROAD AND GET HURT OR KILLED AND NO ONE WILL EVER KNOW WHY OTHER THAN TO EXPECT THAT IT WAS THE DRIVERS FAULT. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041146October 3, 2003
ENGINE AND ENGINE COOLING:ENGINE
1996 CONCORDE 2.7 LITER ENGINE MALFUNCTIONED AT ABOUT 87,000 MILES. SERVICE HAS BEEN REGULAR AND MOSTLY AT THE DEALERSHIP. AT 81,000 MILES THE OIL LIGHT WAS FLICKERING, WE TOOK IT TO THE DEALER WHO CHECKED IT AND SAID NOT TO WORRY. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039349September 23, 2003
AIR BAGS:FRONTAL
I WAS INVOLVED IN A 40MPH FRONTAL IMPACT WITH ANOTHER VEHICLE AND MY AIRBAGS DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10033485August 25, 2003
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
DEFECTIVE ENGINE LEADING TO COMPLETE FAILURE. THE CAR HAS 81,000 MILES ON IT.HE ENGINE WILL HAVE TO BE REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033352August 23, 2003
STEERING:RACK AND PINION, EQUIPMENT, SUSPENSION:FRONT
I HAVE PUT NEARLY $2000 INTO THE FRONT END OF MY 1996 CHRYSLER CONCORDE, BEGINNING WITH THE INFAMOUS EARLY RACK & PINION DEFECT. RIGHT NOW THE CAR IS UP ON BLOCKS WAITING FOR ME TO REPLACE NEARLY EVERYTHING IN THE FRONT END.*AK THIS HAS BEEN A NIGHTMARE OF REPLACEMNT COSTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10027068August 22, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
THE DEALER REPLACED THE OXYGEN SENSOR EIGHT TIMES SINCE THE VEHICLE WAS BRAND NEW. *AK THE PART NEEDED TO BE REPLACED AGAIN, HOWEVER THE MANUFACTURER REFUSED ASSISTANCE. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033230August 21, 2003
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
LEFT FRONT LOWER BALL JOINT FAILED (CRACKED IN HALF), CAUSING FRONT WHEEL TO SEPARATE FROM LOWER CONTROL ARM RESULTING IN LOSS OF STEERING CONTROL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031142August 9, 2003
STEERING:RACK AND PINION, STEERING:LINKAGES:TIE ROD ASSEMBLY, ENGINE AND ENGINE COOLING:ENGINE, SERVICE BRAKES, AIR:ANTILOCK
STEERING IS VERY BAD. PULLS TO THE LEFT. RACK AND PINION BUSHINGS BAD, AS WELL AS A TIE ROD. USUALLY MAKES A POPPING NOISE WHEN TURNING. ENGINE COOLING SYSTEM HAS MALFUNCTIONED. CONTINUES TO OVERHEAT. REPLACED WATER PUMP TWICE AS WELL AS THERMOSTAT. ABS LIGHT CONTINUES TO COME ON. BRAKES ARE VERY BAD. I'VE REPLACED THEM NUMEROUS TIMES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026924August 1, 2003
ENGINE AND ENGINE COOLING:ENGINE
GOING 70 MPH ON A FREEWAY CAR AND STEERING WHEEL BEGAN TO VIBRATE VIOLENTLY. HEARD CLANKING NOISE EXIT THE FREEWAY. VALVE HEAD WAS ALMOST BROKEN THROUGH DUE TO ROCKER ARM SHAFT MOUNTING BOSS BREAKING. HAD TO RECEIVE ROADSIDE ASSISTANT. CHRYSLER WAS AWARE OF THE PROBLEM AND ISSUED A SERVICE BULLETIN TO MACHINE SHOPS ABOUT WHAT TO DO. THE BOLTS HAD TO REPLACED. *AK *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030187July 25, 2003
STEERING:RACK AND PINION
VEHICLE IS VERY DIFFICULT TO STEER, IT WILL CONTINUOUSLY PULL TO THE LEFT/RIGHT. DEALERSHIP INDICATED THAT RACK AND PINION STEERING WAS COMING APART AT THE MOUNT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029048July 23, 2003
STEERING
TEXT OF MESSAGE SENT TO [email protected] WED., 7-23-2003. MY ELDERLY FATHER HAS A 1996 CHRYSLER CONCORDE FOR WHICH HE CURRENTLY HAS A STEERING PROBLEM. THE SERVICING DEALERSHIP IN COATS, NC HAS ADVISED THAT IT HAS A GOOD IDEA THAT IT MAY BE DEFECTIVE OR MISSING BUSHINGS, LOOSE STEERING GEAR BOLTS, OR OTHER COMMONLY KNOWN PROBLEMS. THEY FURTHER ADVISED THAT THE VEHICLE IS SAFE TO OPERATE UNTIL THEY CAN LOOK AT IT NEXT WEEK. I AM ASTOUNDED THAT THERE ARE NO RECALLS IN EFFECT FOR THIS SUBJECT. IT TOOK A SOLID HOUR FOR ME TO CUT / PASTE THE ATTACHED. THIS IS AN EXTRACT FROM YOUR RECORDS - VIVID DESCRIPTIONS WARNING OF SAFETY CONCERNS FROM CUSTOMERS. WHAT WILL IT TAKE TO REACH CHRYSLER CORPORATION'S SENSE OF CONCERN AND DUTY TOWARD THIS MATTER. WHAT IS YOUR RESPONSIBILITY TOWARD THIS MATTER? YOUR WEBSITE CITES THE FOLLOWING: "IF A SAFETY-RELATED DEFECT EXISTS IN A MOTOR VEHICLE OR ITEM OF MOTOR VEHICLE EQUIPMENT, THE MANUFACTURER MUST FIX IT AT NO COST TO THE OWNER. YOUR COMPLAINT IS THE FIRST STEP IN THE PROCESS." THE "NEXT STEP" HAS ALREADY BEEN TAKEN, AND INVESTIGATIONS #EA99031 OCT 29, 1999 AND PE99044 SEP 13, 2001 CLOSED WITH NO ASSUMPTION OF ACCOUNTABILITY BY CHRYSLER, AND NO RECALL MANDATED FOR SAFETY ISSUES. CHRYSLER OWES THIS "WELL KNOWN" PROBLEM'S FIX TO MY FATHER AT NO CHARGE. I WILL NOT STAND BY AND SEE HIM TAKEN FOR SEVERAL HUNDRED OR THOUSANDS OF DOLLARS. IT IS APPARENT THAT THIS ONE HAS SLIPPED THROUGH THE CRACKS, WAS NOT PROPERLY INVESTIGATED BY YOUR ENGINEERING DEPARTMENT, OR WAS SET ASIDE PREMATURELY.HOW MANY COMPLAINTS WILL IT TAKE?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026101July 15, 2003
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
WHEN DRIVING MY 1996 CHRYSLER CONCORDE, I NOTICED THE FRONT END SHAKING, AND A VERY LOUD THUMPING NOISE WHEN STARTING AND SLOWING DOWN. AFTER TAKING THE CAR TO MY MECHANIC, HE FOUND THAT THE ENTIRE RUBBER END OF THE JOINT WAS GONE. ONLY THE METAL BUSHING REMAINED. THE MOUNTING BUSHINGS THAT HOLD THE FORWARD CRADLE OR SUBFRAME ON ARE COMPLETELY ROTTED AWAY. THE NOISE IS FROM THE ENTIRE FRONT CRADLE OF THE CAR TRAVELING UP AND DOWN THE MOUNTING BOLTS AND SLAMMING INTO THE FLOORBOARD OF THE CAR. IT LOOKS AS THOUGH THE ONLY THING HOLDING THE FRONT OF THE CAR AND DRIVETRAIN IN PLACE IS THE WASHERS ON THE HEAD OF THE BOLTS. IF THE WASHERS OR BOLT HAD BROKEN, THE FRONT OF THE CAR WOULD HAVE SEPARATED FROM THE REST OF THE FRAME, AND OBVIOUSLY MY DAUGHTER WOULD HAVE TOTALLY LOST CONTROL. THIS IS A VERY DANGEROUS AND CONSTLY PROBLEM THAT SHOULD BE COMMUNICATED TO OTHER CONCORDE OWNERS. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10024530June 20, 2003
VISIBILITY:GLASS, SIDE/REAR, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, EQUIPMENT:ELECTRICAL
PROBLEM WITH CHRYSLER CONCORDE 1996 OXYGEN SENSOR. *MR THE CONSUMER NEEDED TO REPLACE THE OXYGEN SENSOR NINE TIMES. THE DEALER REPLACED THE POWER CONTROL MODULE AND PROGRAM TO SEE IF THAT WAS THE UNDERLYING PROBLEM. (THE PROBLEM STILL OCCURRED) THE CHECK ENGINE LIGHT HAD COME ON AND THE MECHANIC FOUND THE UPSTREAM OXYGEN SENSOR NEEDED TO BE REPLACED ONCE AGAIN. THE CONSUMER REQUESTED CHRYSLER TO PAY FOR THE CORRECTION OF THE PROBLEM WITH THE OXYGEN SENSOR. THE REMOTE TO THE DOOR LOCK MADE A DIFFERENT SOUND, THE DRIVER'S WINDOW WAS NOISY AND WAS TIGHTENED AND LUBED. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024559June 20, 2003
STEERING
CONSUMER STATES THAT WHILE DRIVING AT ANY SPEED AND WITH NO WARNING THE STEERING BOLTS ARE LOOSE, AND IT IS CAUSING THE STEERING WHEEL TO JUMP AROUND, MAKING IT HARD FOR CONSUMER TO STEER THE VEHICLE. DEALER NOTIFIED.*AK *TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024089June 9, 2003
EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES
1996 CHRYSLER CONCORDE PLATES ON HEADLIGHTS CAME LOOSE AND FELL ON BULB CAUSING BULB TO BURN OUT. *MR EACH HEADLIGHT ON THE CONSUMERS VEHICLE HAD COME LOOSE AND FALLEN ON THE BULB AND CAUSED THE BULB TO BURN OUT. THE VEHICLE LOST ONE HEADLIGHT AT A TIME. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020588May 27, 2003
STRUCTURE:FRAME AND MEMBERS
VERY DANGEROUS! WHEN DRIVING MY 1996 CHRYSLER CONCORDE THAT MY DAUGHTER USES TO GET TO SCHOOL, I NOTICED THE FRONT END SHAKING, AND A VERY LOUD THUMPING NOISE WHEN STARTING AND SLOWING DOWN. WHEN I RETURNED HOME, I DID A VISUAL INSPECTION UNDER THE CAR AND SAW THAT THE RIGHT FRONT TIRE HAD GOOD TREAD EXCEPT ON THE INNER EDGE, WHERE THE METAL BELT WAS SHOWING THROUGH. THIS WAS THE SAME SIDE WHERE MY MECHANIC JUST CHANGED THE STEERING END AFTER FINDING THE ENTIRE RUBBER END OF THE JOINT GONE. ONLY THE METAL BUSHING REMAINED. I TOOK THE CAR TO THE MECHANIC TO CHANGE THE TIRE AND ASKED HIM TO INSPECT FOR THE THUMPING NOISE. HE CAME OUT OF THE GARAGE AND TOLD ME THE CAR IS NOT TO MOVE ANOTHER INCH AND INSTRUCTED ME TO FOLLOW HIM TO THE LIFT. WHAT HE SHOWED ME HORRIFIED ME ENOUGH THAT I AM NOW WRITING YOU. THE MOUNTING BUSHINGS THAT HOLD THE FORWARD CRADLE OR SUBFRAME ON ARE COMPLETELY ROTTED AWAY. THE THUMPING NOISE IS FROM THE ENTIRE FRONT CRADLE OF THE CAR TRAVELING UP AND DOWN THE MOUNTING BOLTS AND SLAMMING INTO THE FLOORBOARD OF THE CAR. IT LOOKS AS THOUGH THE ONLY THING HOLDING THE FRONT OF THE CAR AND DRIVETRAIN IN PLACE IS THE WASHERS ON THE HEAD OF THE BOLTS. IF THE WASHERS OR BOLT HAD BROKEN, THE FRONT OF THE CAR WOULD HAVE SEPARATED FROM THE REST OF THE FRAME, AND OBVIOUSLY MY DAUGHTER WOULD HAVE TOTALLY LOST CONTROL. THANK GOODNESS MY MECHANIC FOUND THIS. AGAIN, THIS IS A VERY DANGEROUS PROBLEM. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015444April 8, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
THE AUTOMATIC TRANSMISSION FAILED TO DOWN SHIFT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010879March 22, 2003
WHEELS, STEERING, ENGINE AND ENGINE COOLING:ENGINE
I USE TO OWN A 1996 CHRYSLER CONCORDE LXI I HAVE ENCOUNTERED SEVERAL PROBLEMS, SUCH AS MY WHEELS FALLING OFF, LOOSENESS IN THE STEERING. A CHRYSLER DEALERSHIP STATED THE CAR SHOULD NOT BE DRIVEN ON THE ROAD AT ALL! MY ENGINE FAILED WHILE DRIVING 45 M.P.H., ALL POWER TO THE CAR DIED. I HAVE BEEN TALKING TO SEVERAL CONCORDE OWNERS AND THIS IS A WELL KNOW PROBLEM WITH THESE. I STOP MAKING PAYMENT FOR THIS CAR AFTER THE ORIGINAL DEALERSHIP WHERE I BROUGHT IT FROM WOULD NOT FIX IT WHILE UNDER WARRANTY. I FEAR FOR THE PERSON WHO HAS THIS CAR NOW, THEY COULD LOSE THEIR LIFE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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