Chevrolet Silverado Complaints (2014)

1,611 consumer complaints on file.

#10565496February 23, 2014
ENGINE
I BOUGHT A BRAND NEW 2014 CHEVROLET SILVERADO 1 WEEK AGO TODAY. THE VEHICLE WAS DELIVERED 2 DAYS AGO. THE CHEVROLET DEALER DID NOT INFORM ME OF THE RECALL FOR POSSIBLE ENGINE FIRE. I CHECKED MY VIN NUMBER ONLINE AND IT SHOWS THAT MY VEHICLE HAS BEEN RECALLED ABOUT A MONTH AGO AND IT STILL HAS A WARNING FOR NOT BEING SERVICED AS PER CHEVROLET AND NHTSA WEBSITES. BASICALLY, THE CHEVROLET DEALER SOLD ME A NEW VEHICLE ON RECALL AGAINST THE COMPANY POLICY, DOCUMENT DCS3115 (NOTICE TO DEALERS), AS POSTED ON THIS WEBSITE . THE DEALER DID NOT INFORM ME IF THERE WAS ANY REPROGRAMMING DONE AS REQUIRED BY THE MANUFACTURER. I CALLED THE GENERAL SALES MANAGER WHO KNOWS MY VEHICLE TODAY AND HE DID NOT KNOW ABOUT THE RECALL AT ALL AND STATED HE GET BACK TO ME . ACCORDING TO GM CUSTOMER CARE AND AFTERSALES ON YOUR WEBSITE , ALL CHEVROLET AND GM DEALERS WERE SENT AND URGENT STOP DELIVERY ORDER ON JANUARY 10, 2014 ADDRESSED TO THE DEALER, GENERAL MANGERS, NEW VEHICLE SALES MANAGERS AND SERVICE MANAGERS TO STOP DELIVERY OF THE CHEVROLET SILVERADO AND TO REPROGRAM THEM PRIOR TO SALES. IN THE MEAN TIME I AM STUCK WITH THIS VEHICLE AND DO NOT KNOW WHETHER IT WAS SERVICED OR WHETHER IT IS AT RISK OF CATCHING FIRE. THIS HAS SHOWN LACK OF CONFIDENCE IN CHEVROLET AND ITS LOCAL DEALER IN COMMUNICATION, TRUST, AND CONFIDENCE. IT HAS PLACED ME AND MY FAMILY AT RISK. IT HAS VIOLATED THEIR RESPONSIBILITY OF DISCLOSURE TO THE CUSTOMER AND HAS BEEN NEGLIGENT IN ITS POLICIES AND PROTOCOL IN THE HANDLING OF RECALL AS MANDATED BY ITS CUSTOMER POLICIES GM CUSTOMER CARE DSC3115 AND US DEPARTMENT OF TRANSPORTATION NHTSA MOTOR VEHICLE SAFETY TITLE 49, UNITED STATES CODE CHAPTER 301 OF MAY 2013, OFFICE OF THE CHIEF COUNSEL. PLEASE INVESTIGATE . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564413February 14, 2014
TIRES, WHEELS
WAS DRIVING IN THE RIGHT HAND SIDE LANE JUST WENT THROUGH A INTERSECTION. LESS THEN A MINUTE LATER THE TIRE BURST AND MY STEERING WHEEL WAS FORCED TO THE RIGHT AND I HIT THE CURB, BENDING AND DENTING MY WHEEL. I DIDN'T HIT ANYTHING OR GO OVER ANYTHING. GOT OUT OF THE CAR AND THE TIRE WAS COMPLETELY FLAT. HAD TO CALL A MECHANIC FRIEND TO COME AND HELP TAKE THE WHEEL AND TIRE OFF AND PUT MY SPARE WHEEL AND TIRE ON. WHEN THE TIRE CAME OFF THERE WAS NO NAILS OR SIGN OF IMPACT ON THE TIRE. ON THE INNER SIDE OF THE TIRE THAT FACES THE MOTOR THERE IS A 3-5 INCH SKINNY JAGGED CRACK STRAIGHT LINE ON THE SIDE WALL PART. I ALWAYS KEEP PLENTY OF AIR IN MY TIRES THERE WAS NO TIRE PRESSURE WARNINGS ON THE CAR BEFORE I LEFT. I HAVE A SCREEN SHOT OF MY TIRE PRESSURE AN HOUR BEFORE THIS INCIDENT OCCURRED. THIS HAPPENED TO MY FRONT PASSENGER SIDE TIRE. THE TIRE IS DEFECTIVE BUT THE DEALERSHIP I HAVE BUMPER TO BUMPER WARRANTY WITH WON'T DO ANYTHING. THEY STATE I MUST HAVE HAD LET THE TIRE PRESSURE GET LOW OR I MUST OF HIT SOMETHING. I HAVE PROOF MY PRESSURE WAS FINE AND I DIDN'T HIT ANYTHING. THE CRACK IS ON THE INNER PART OF THE WALL IF I WOULD HIT SOMETHING IT WOULD BEEN ON THE TREAD PART OR ON THE OUTER WALL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10563606February 9, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HIT A BUMP IN THE ROAD AND THE HEADLIGHTS WENT OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562554February 2, 2014
WHEELS
VEHICLE HAS VIBRATION, MORE NOTICEABLE AT HIGHER SPEEDS. THE VIBRATION COMES UP THROUGH THE STEERING WHEEL AND ALSO CAN BE FELT THROUGH THE GAS PEDAL. THE WHEELS/TIRES ARE SUSPECT, AND I AM CONCERNED ABOUT A SLIPPED BELT AND SUBSEQUENT TIRE FAILURE. THIS HAS BEEN REPORTED TO THE DEALER WHO STATES "VIBRATION IS NORMAL". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561588January 27, 2014
ENGINE
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. THE CONTACT STARTED THE VEHICLE AND WHEN THE GEAR LEVER WAS SHIFTED INTO REVERSE THE ENGINE BECAME INOPERABLE. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND RESUME DRIVING NORMALLY. THE FAILURE RECURRED INTERMITTENTLY IN THE REVERSE POSITION. THE VEHICLE WAS TAKEN TO TWO DEALERS FOR INSPECTION. THE TECHNICIAN AT BOTH DEALERS WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560572January 19, 2014
ELECTRICAL SYSTEM, ENGINE, SEATS
I PURCHASED THE 2014 SILVERADO 1500 WHILE IT WAS RAINING. TEST DRIVE WAS FINE, BUT THE SALES PERSON ALREADY HAD THE VEHICLE RUNNING WITH THE DEFROSTER AND WIPERS ON. DROVE HOME (2 MILES) AND PARKED. TURNED ON THE FAN KNOB ( STANDARD WITH A/C MODEL) AND THE A/C TURNED ON, THIS OCCURRED NEARLY EVERY TIME I TURNED IT ON AND ASKED THE DEALER SERVICE CENTER ABOUT IT. I WAS TOLD I AM PROBABLY HITTING IT WITH MY KNUCKLES. I SINCE TRIED ONLY WHILE PINCHING THE KNOB TO AVOID THIS AND THE A/C STILL NEARLY TURNS ON EVERY TIME. ALSO WHEN THE TRUCK SITS A WHILE THE FIRST START IS A HARD ONE BUT AFTER RUNNING AND WARMED UP IT WILL BE FINE TO START. NOT SURE IF THE TRUCK BATTERY NEEDS A CHARGE AFTER SITTING ON THE LOT, I COULD ALSO SMELL A RUBBER BURNING ODOR OUTSIDE AND THROUGH THE VENTS, THOUGHT IT WAS BECAUSE IT WAS NEW BUT THEN I SEEN THERE WAS A RECALL 3 DAYS PRIOR. WHEN I TRIED ANCHORING MY SONS CHILD SEAT I FOUND NO SEAT ANCHORS IN THE CENTER REAR SEAT AND ONLY THE ENDS. I WORRY ABOUT HIS SEAT NEAR THE DOOR IF THERE IS A SIDE CRASH. LASTLY, WHY ISN'T THERE REAR SENSORS AT A MINIMUM A MANDATORY ON TRUCKS YET. CAMERAS CAN STILL BE OFFERED AS A OPTION BUT SENSORS SHOULD BE MANDATORY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559849January 14, 2014
UNKNOWN OR OTHER
DRIVING ON THE FREEWAY AT 70 MPH AND THE KID IN THE BACK OF THE CREWCAB PICKUP OPENED THE REAR DOOR. THE TRUCK LOCKS THE DOORS WHEN IT IS PUT INTO DRIVE. BUT WHEN HE PULLED ON THE DOOR LATCH IT OPENED UP. I THOUGHT THE DOORS ARE NOT SUPPOSED TO OPEN WHILE THE VEHICLE IS MOVING. WHEN I TESTED THIS AT HOME, WITH THE TRUCK RUNNING AND IN DRIVE, ANY OF THE DOORS WILL OPEN UP ON THE 2ND PULL ON THE LATCH. THE 1ST PULL UNLOCKS THE DOOR AND ON THE 2ND PULL IT OPENS THE DOOR. I HAVE HAD MANY OTHER TRUCKS AND THEY NEVER DID THIS. SEEMS LIKE A SAFETY ISSUE TO ME. CAN YOUTELL ME IF THE NHTSA HAS ANY SAFETY RULES ON THIS? I CALLED THE DEALER AND TALKED WITH THE SERVICE ADVISOR AND HE CONFIRMED THAT OTHER 2014 SILVERADOS DO THIS TO, SO HE HAD NO FIX FOR IT. THERE IS A CHILD LOCK OUT SWITCH FOR THE READ DOORS, BUT THAT WOULD HAVE TO BE MANUALLY SET EVERY TIME YOU PUT IT IN DRIVE AND WOULD NOT LOCK EITHER OF THE FRONT TWO DOORS. PLEASE LET ME KNOW IF THERE IS A SAFETY RULE FOR THIS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558527January 5, 2014
SEATS
FOUND THAT THE REAR HEAD RESTRAINTS IN THE CREW CAB WOULD NOT RAISE HIGH ENOUGH TO PROTECT AN ADULT SIZE PERSON'S HEAD FROM HITTING THE GLASS OR GETTING A SEVERE NECK INJURY IN A REAR END COLLISION. THIS IS A DESIGN FLAW FOR A VEHICLE MARKETED AS A PEOPLE MOVER. I HAVE ISSUED COMPLAINTS TO CHEVY VIA WEB AND LETTER. OLDER TRUCK (2005) DIDN'T HAVE THIS FLAW IN SAFETY AS THE HEAD RESTRAINTS COULD BE RAISED SIGNIFICANTLY HIGHER. THIS VEHICLE SHOULD BE RECALLED AND A FIX MANDATORY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553113November 20, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO. THE CONTACT STATED THAT THE WINDSHIELD SUDDENLY BECAME FOGGY. THE CONTACT ACTIVATED THE DEFROSTER BUT IT ONLY CLEARED THE DRIVER'S SIDE OF THE WINDSHIELD. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION HOWEVER, THEY WERE UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543563September 14, 2013
SERVICE BRAKES, SEATS, ELECTRICAL SYSTEM
I PURCHASED A 2014 SILVERADO CREW CAB LTZ Z71 ON AUGUST 16. ALMOST IMMEDIATELY IT BEGAN HAVING ISSUES WITH THE SAFETY SYSTEMS THAT WERE EXTRA MODULES ON THIS VEHICLE. PARKING ASSIST SENSORS DO NOT WORK CONSISTENTLY, LANE DEPARTURE WARNING SYSTEM FAILS TO INITIALIZE OR OPERATE CONSISTENTLY AND DOWNHILL GRADE BREAKING SYSTEM FAILS TO INITIALIZE OR OPERATE CONSISTENTLY, FORWARD COLLISION WARNING SYSTEM FAILS TO INITIALIZE AND OPERATE CONSISTENTLY. (I HAVE PHOTOGRAPHS OF THE SAFETY FEATURES FAILING). IN ADDITION, THE HEATED/COOLED SEATS (DRIVER SIDE) OVERHEATS WITH DRIVER WEIGHING 280 LBS - CAUSING REAR VENT /EXHAUST COVERS TO SEPARATE FROM THE SEAT. SEAT GETS VERY HOT- PASSENGERS IN BACK OF VEHICLE COMPLAIN ABOUT EXTREME HEAT (AGAIN PHOTOGRAPHED FAILURES) FAILURES WITH SAFETY SYSTEM FUNCTIONALITY ARE DESCRIBED BY MULTIPLE OWNERS OF THE SAME MODEL TRUCK (LTZ) THAT I PURCHASED. SAME PROBLEMS ARE DESCRIBED THROUGHOUT THIS THREAD HTTP://WWW.GM-TRUCKS.COM/FORUMS/TOPIC/152662-ANY-NEW-2014-SILVERADO-OWNERS-HAVING-ISSUES-WITH-THEIR-TRUCK TOOK TO DEALERSHIP- THEY KEPT FOR TWO DAYS. UNABLE TO REPRODUCE PROBLEMS. BCM AND INFOTAINMENT CENTER UPDATES FAILED TO RESOLVE. HEATED/COOLED SEAT OVERHEATING WAS NOT RESOLVED- HOWEVER, I DUPLICATED IT IMMEDIATELY UPON DEPARTING FROM THE DEALERSHIP. MILEAGE IS NOW 4300 MILES WITH SAME PROBLEMS. GM CASE [XXX] WAS OPENED ON 9/9/13 AND ALL ISSUES REMAIN UNRESOLVED AFTER BCM UPDATE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533778August 5, 2013
STRUCTURE:BODY, ELECTRICAL SYSTEM
I WAS STOPPED AT A RED LIGHT WHEN MY VEHICLE WAS REAR ENDED LOCAL POLICE ESTIMATED OTHER VEHICLE'S SPEED TO BE 45-50MPH UPON IMPACT. *TR
Crash:
Yes
Fire:
No
Injuries:
5
Deaths:
0

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