Chevrolet Silverado Complaints (2000)

2,131 consumer complaints on file.

#10032999August 17, 2003
PARKING BRAKE
I AM WRITING TO PROTEST THE RECENT DECISION BY CHEVROLET TO NOT ASSIST ME IN THE REPAIRING OF MY TRUCK DUE TO WHAT I FEEL IS A MANUFACTURER'S DEFECT. I OWN A 2000 CHEVROLET SILVERADO. I WENT TO GET MY FIRST INSPECTION STICKER BECAUSE THE MANUFACTURERS TWO-YEAR INSPECTION STICKER WAS OUT OF DATE. THE TRUCK FAILED INSPECTION BECAUSE THE REAR PARKING BRAKE SHOES WERE WORN AND THE PARKING BRAKE WOULD NOT WORK. I WAS PUZZLED HOW THIS COULD BE WHEN I HAVE NEVER USED MY PARKING BRAKE. I LIVE IN TEXAS AND HAVE NOT HAD A REASON TO USE IT. MY MECHANIC TOLD ME THAT THE PARKING BRAKE SHOES WERE WORN BECAUSE THE CLIPS THAT HOLDS THEM IN PLACE HAD FAILED. HE ALSO INFORMED ME THAT THERE WAS A TECHNICAL BULLETIN (REFERENCE NUMBER 02-05-26-002 & 02-05-26-001) ABOUT THIS PARKING BRAKE ISSUE AND ADVISED ME TO CALL CHEVROLET. I DID. I WORKED WITH GREG SYNDER AT CHEVROLETS CUSTOMER SUPPORT AND MY SERVICE REQUEST NUMBER WAS 1-126-315-169. I, FROM THE START, VIEWED THIS AS A MANUFACTURERS DEFECT. IN SHORT, CHEVROLET WOULD NOT FIX OR ASSIST IN THE COST OF THE REPAIRS BECAUSE THEY FELT THAT THIS WAS NORMAL WEAR AND TEAR. ALSO THEY NOTED THAT MY TRUCK WAS OUT OF THE MANUFACTURER'S WARRANTY (3 YEARS/36000 MILES). I TOTALLY DISAGREE WITH THE DECISION. FIRST, HOW CAN THIS BE NORMAL WEAR AND TEAR IF THE PARKING BRAKE HAS NEVER BEEN USED? ALSO, WHO REPLACES THEIR PARKING BRAKE SHOES ON A VEHICLE THAT IS 3 YEARS OLD AND THE PARKING BRAKE AGAIN HAS NEVER BEEN USED? EVEN IF IT HAS BEEN USED, THE PARKING BRAKE SHOULD BE ONE OF THE LAST ITEMS ON A VEHICLE THAT NEEDS TO BE REPLACED. I AM REPLACING THE PARKING BRAKE SHOES BEFORE I REPLACE MY BRAKES WHICH I USE EVERYDAY. I FEEL THIS MATTER IS A SAFETY ISSUE BESIDES BEING A MANUFACTURER'S DEFECT. WHAT IF I HAD NEEDED TO USE MY PARKING BRAKE OR IT HAD FAILED WHEN ENGAGED? IT SHOULD BE LOOKED AT. CHEVROLET SHOULD HAVE NOTIFIED CUSTOMERS OF THE POTENTIAL PROBLEM. HOW CAN CHEVROLET NOT BE RESPONSIBLE?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034527August 15, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SUSPENSION:REAR, POWER TRAIN, WHEELS
PROBLEMS WITH 2000 CHEVROLET SILVERADO ROTORS, WHEELS, TAILGATE STRAP, DRIVE SHAFT, AND 4-WHEEL DRIVE.*MR NAR SEE ODI#10037613 ES03-006296. AT 12000 MILES BOTH REAR ROTORS HAD TO BE REPLACED, 2000 MILES LATER BOTH FRONT ROTORS HAD TO BE REPLACED. A CLUNKING SOUND WAS HEARD IN THE REAR OF THE VEHICLE. THE CONSUMER BELIEVES IT EITHER THE REAR SUSPENSION OR DRIVE SHAFT. ALL FOUR OF THE VEHICLE'S WHEELS HAD TO BE REPLACED AT 6000 MILES BECAUSE THEY WERE RUSTING. THE TAILGATE STRAP BROKE AT 17000 MILES. WHEN THE FOUR WHEEL DRIVE WAS ENGAGED THERE WAS A GROWLING NOISE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026535August 15, 2003
PARKING BRAKE
THE CONSUMER STATED THAT PARKING BRAKE DID NOT LOCK. THE DEALER WAS NOTIFIED. *AK THERE WAS PREMATURE WEAR OF THE PARKING BRAKE. (AS IDENTIFIED IN THE TSB) DUE TO THE DESIGN OF THE LOW EFFORT PEDAL, THE CONSUMER DID NOT RECOGNIZE WHEN THE BRAKE HAD BECOME DEFECTIVE AND UNABLE TO HOLD. THE WEAR OCCURRED WHEN THE BRAKES WERE NOT USED. THE REDESIGNED CLIP MAY OR MAY NOT PREVENT THE PREMATURE WEAR. *SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032470August 8, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING 10 MPH THE ABS LIGHT ILLUMINATED ON THE DASHBOARD. WHEN THE CONSUMER ATTEMPTED TO APPLY THE BRAKES, THEY DID NOT RESPOND. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033550August 7, 2003
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING:ENGINE
WHEN THE DRIVER ATTEMPTED TO STOP THE VEHICLE THE BRAKES FAILED AND THE DRIVER HAD TO USE THE EMERGENCY BRAKE TO SLOW THE VEHICLE. WHEN THE DRIVER TURNED IN A DRIVEWAY HE SAW SMOKE EMITTING FROM HE ENGINE COMPARTMENT. THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FIRE. THE VEHICLE WAS A TOTAL LOSS. *PH *NLM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10022864August 7, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
ABS LIGHT ILLUMINATED. VEHICLE WAS TAKEN TO THE DEALER WHICH STATED THAT VEHICLE NEEDED A NEW ABS VALVE AND MODULE. *AK *TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030890August 6, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE ANTI-LOCK BRAKING SYSTEM ON THE CHEVROLET SILVERADO IS TOO SENSITIVE. I HAVE HAD SEVERAL INCIDENTS WHERE THE SYSTEM ACTIVATED WHEN IT SHOULD NOT HAVE CAUSING THE VEHICLE TO EXPERIENCE INCREASED STOPPING DISTANCES.I CONSIDER THIS TO BE A MAJOR SAFETY PROBLEM.I FILED A COMPLAINT WITH YOUR OFFICE SEVERAL YEARS AGO,BUT HAVE YET TO SEE ANY ACTION TAKEN TO CORRECT THIS PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032116August 5, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
CONSUMER CALLED COMPLAINING ABOUT HAVING THROTTLE PROBLEMS. WHILE DRIVING THROTTLE WILL STICK TO THE FLOOR. IT DOESN'T HAPPENED ALL THE TIME, BUT HE IS AFRAID THAT MAY CAUSE HIM TO GET INTO AN ACCIDENT. MANUFACTURER5 WAS NOT DCONTACTED. DEALER WAS CONTACTED, AND STATED THAT GMC HA ADDRESSED THE ISSUE. BUT IT WOULD COST THE CONSUMER IF IT WAS NOT BROKEN, AND THE WARRANTY WILL NOT REPLACE IT UNLESS BROKEN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030628August 2, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I HAVE HAD A PROBLEM WITH THE ROTORS ON MY 2000 CHEVROLET TRUCK. AFTER 18,600 MILES ALL FOUR ROTORS HAVE STATED TO FALL APART. THE SURFACE WERE THE PAD CONTACT HAVE GREAT AMOUNT OF CORROSION AND THE ROTOR MATERIAL FLAKED OFF. SOME HAD VOIDS ABOUT TWO INCHES IN DIAMETER AND DEEP ENOUGH THAT THE PADS NO LONGER MADE CONTACT WITH THE SURFACE OF THE ROTOR. THE MATERIAL THAT RUSTED OFF GOT IMBEDDED INTO THE PADS SO THEY WERE LESS EFFECTIVE ON THE REMAINING SURFACE MATERIAL OF THE ROTOR. I FOUND OUT ABOUT THE PROBLEM WHEN THE TRUCK DID NOT WANT TO STOP PROPERLY. I HAD MY LOCAL GARAGE CHECK THE BRAKES AND THEY INFORMED ME ABOUT THE ROTORS. THEY REBUILT THE REAR BRAKES. I THEN TOOK THE TRUCK TO THE LOCAL CHEVY GARAGE AND THEY REPLACED THE FRONT AT NO COST.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030459July 30, 2003
SERVICE BRAKES, AIR:ANTILOCK
VEHICLE WOULD NOT STOP DURING EMERGENCY SITUATIONS. MANY TIMES I SLAMMED ON THE BRAKES AND THE TRUCK WILL STOP AT FIRST A SECOND AND THEN THE BRAKES WOULD LET GO AND THE TRUCK WOULD STILL GO. I HAVE TO PUT THE BRAKES TO THE FLOOR AND THEN THE TRUCK WOULD SLOW DOWN. I HAVE TAKEN THE TRUCK TO 3 DIFFERENT DEALERS IN SAN DIEGO AND NONE OF THEM KNEW THE PROBLEM. ONE DEALER TOLD ME TO GENTLY APPLY THE BRAKES FOR THE VEHICLE TO STOP PROPERLY, BUT I'M SORRY, I CAN'T DO THAT DURING A PANIC SITUATION. THE HAS FAILED AT LEAST 5 TIMES AND ONE TIME WHEN MY PREGNANT SISTER WAS DRIVING, THE TRUCK WOULD NOT STOP THROUGH A PARKING LOT, SO SHE CRASHED INTO ANOTHER VEHICLE. DON'T KNOW WHAT DO NOW. TRUCK IS ALREADY OVER EXTENDED WARRANTY. WE PLAN ON SELLING THE TRUCK SOON AND BUYING ANOTHER BECAUSE THIS ONE IS NOT SAFE. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10029556July 17, 2003
AIR BAGS:FRONTAL
WHILE DRIVING AT 45MPH CONSUMER HAD A FRONT COLLISION ,AND NEITHER OF THE FRONT BAGS DEPLOYED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10028527July 17, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WE ARE BUYING A 2000 CHEVROLET SILVERADO 2500. WE HAVE HAD THE TRANSMISSION REPLACED ONCE, AND IT IS HAVING PROBLEMS AGAIN! WE'VE TAKEN IT IN TO THE DEALER, WHO SAYS THERE IS NOTHING WRONG WITH IT. THEY ALSO SAID THIS TWICE BEFORE THE TRANSMISSION WENT OUT THE FIRST TIME. NOW IT'S ACTING UP AGAIN, AND THEY SAY THERE IS NOTHING WRONG. I'M SURE IT WILL GO OUT AGAIN, IT'S JUST A MATTER OF TIME. I ALSO KNOW SOMEONE WITH 2002 CHEVY TRUCK, AND THEY HAVE HAD THEIR TRANSMISSION EITHER CHECKED OR REPLACED ALREADY. MY CONCERN IS THAT THE TRANSMISSIONS BEING USED ARE NOT HEAVY-DUTY ENOUGH TO LAST. I'M WORRIED, BECAUSE OUR EXTENDED WARRANTY IS RUNNING LOW, AND I JUST KNOW THAT THE TRANSMISSION WILL GO OUT AFTER THE WARRANTY IS UP. IF THE TRANSMISSIONS BEING USED ARE NOT THE CORRECT ONE FOR THIS TRUCK, I THINK A RECALL SHOULD BE ISSUED. IT IS NOT FAIR FOR THE BUYERS TO BE STUCK WITH THIS PROBLEM. CHECK THE STATS AT YOUR DEALERSHIPS... I'M WILLING TO BET THAT THERE ARE A LOT OF TRUCKS BEING LOOKED AT FOR THIS SAME PROBLEM. ALSO, WHEN WE TOOK THE TRUCK IN THE LAST TIME, WE NOTICED A DIFFERENCE IN POWER. IT SEEMS THAT THE TRUCK DOES NOT HAVE THE POWER IT HAD BEFORE, ESPECIALLY WHEN TOWING OR LOADED. WE ARE WONDERING IF THE DEALER COULD HAVE "TURNED THE ENGINE DOWN" TO COMPENSATE FOR THE TRANSMISSION? IF SO, THIS IS STILL NOT FAIR, BECAUSE WE BOUGHT THAT TRUCK FOR IT'S POWER, NOT TO HAVE IT TURNED DOWN JUST TO MAKE THE TRANSMISSION LAST. PLEASE ADVISE US ON WHAT WE CAN DO. AGAIN, IF YOU CHECK THE DEALERSHIPS, I'LL BET YOU'LL FIND A LOT OF TRUCKS BEING SERVICED FOR THIS PROBLEM. THANK YOU, [XXX]*AK ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028539July 17, 2003
POWER TRAIN:MANUAL TRANSMISSION, PARKING BRAKE:CONVENTIONAL:MECHANICAL
PROBLEM WITH CHEVROLET SILVERADO PARKING BRAKES. THEY FAIL CONSTENTLY...ITS A SAFETY HAZARD WHEN PULLING A BOAT OR PARKING ON A HILL, ESPECIALLY WITH A MANUAL TRANSMISSION. IT IS USUALLY 200-300 DOLLARS TO REPAIR. I HAD MY TRUCK ROLL BACK WHILE TRYING TO LOAD A BOAT. I FEEL THIS IS A PROBLEM THAT CHEVROLET WILL NOT OWN UP TOO. LUCKLIY NO ONE WAS INJURED. I HAVE LOOKED ONLINE AT SEVERAL MESSAGE BOARDS AND IT SEEMS TO BE A WIDESPREAD PROBLEM. THANKS DANIEL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026068July 14, 2003
STEERING:HYDRAULIC POWER ASSIST:PUMP, SERVICE BRAKES, HYDRAULIC:POWER ASSIST
POWER ASSIST WENT OUT ON STEERING AND BRAKES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021857July 11, 2003
SERVICE BRAKES, HYDRAULIC:POWER ASSIST
THE HYDRAULIC PUMP WAS INOPERATIVE. WHILE BACKING THE VEHICLE OUT OF DRIVEWAY, THE HYDRAULIC PUMP FAILED TO WORK. MANUFACTURER WAS CONTACTED, AND STATED THEY WOULD LOOK AT IT. BUT CONSUMER HAD NOT HEARD ANYTHING ABOUT IT. *AK THE HYDRAULIC PUMP SHAFT SEVERED WHILE THE CONSUMER WAS DRIVING. THE VEHICLE HAD BECOME IMPOSSIBLE TO STEER . THE MECHANIC STATED THIS WASN'T THE FIRST INCIDENT WITH THIS MAKE/MODEL. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021903July 11, 2003
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHILE DRIVING THE POWER STEERING FLUID LEAKED WHICH MADE THE VEHICLE DIFFICULT TO STEER. THE BRAKE PEDAL ALSO WENT TO THE FLOOR AND THE BRAKES DID NOT RESPOND. THE CONSUMER BELIEVES THE POWER STEERING FAILURE CAUSED THE BRAKES TO FAIL. *AK *CB *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026948July 10, 2003
SERVICE BRAKES, HYDRAULIC
VEHICLE HAS BRAKE SYSTEM FAILURE. INTERMITTENTLY WHILE DRIVING BELOW 2O MPH AND BRAKE PEDAL IS DEPRESSED, PEDAL GOES TO FLOOR, BUT DOESN'T HOLD. DEALERSHIP HAS BEEN CONTACTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024482July 10, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ABS FAILED PREMATURELY. DEALER NOTIFIED. *AK WHENEVER THE CONSUMER CAME TO A STOP, WHEN APPROACHING ANOTHER VEHICLE AT A STOP LIGHT, THE ABS MALFUNCTIONED AND CAUSED THE VEHICLE TO DRIFT INTO ANOTHER VEHICLE IN FRONT. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022039July 10, 2003
AIR BAGS
THE VEHICLE WAS INVOLVED IN FRONTAL COLLISION, AND THE AIR BAGS FAILED TO DEPLOY. THE CONSUMER WAS INJURED. *AK *TS *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10026812July 8, 2003
STEERING:RACK AND PINION
CONSUMER HAVING PROBLEMS WITH RACK AND PINION BRACKET.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Silverado