Chevrolet Silverado Complaints (2002)

1,642 consumer complaints on file.

#10108096January 27, 2005
PARKING BRAKE
STOPPED VEHICLE ON SLIGHT DOWNWARD GRADED DRIVEWAY. PLACE GEAR SHIFT IN NEUTRAL, STEPPED ON BRAKE PEDAL AND APPLIED "PARKING BRAKE". RELEASED BRAKE PEDAL AND FOUND THAT VEHICLE STARTED TO ROLL FORWARD DOWN DRIVEWAY. TRIED RESETTING PARKING BRAKE SEVERAL TIMES BUT IT DID NOT HAVE ANY EFFECT ON KEEPING THE VEHICLE FROM ROLLING. DEALER ADVISED THAT THIS IS A KNOWN PROBLEM NOT COVERED BY WARRANTY AND SUGGESTED THAT I CONTACT THE CHEVROLET CUSTOMER SERVICE REP FOR FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108961January 26, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN APPLYING BRAKE IN A SUDDEN STOP SITUATION A GRINDING NOISE COULD BE HEARD, AND THE VEHICLE WOULD EXPERIENCE EXTENDED STOPPING DISTANCE. VEHICLE WAS TAKEN TO THE DEALER, WHO REPLACED BOTH REAR ROTORS, AND TURNED BOTH FRONT ROTORS.*AK..DEALER INDICATED THAT BRAKE LINE CUT 1/2 INCH SLITS INTO ROTORS, CAUSING BRAKES TO FAIL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107917January 25, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BROUGHT VEHICLE IN FOR STATE SAFETY INSPECTION AND WAS ADVISED THAT THE FRONT AND REAR BRAKE ROTORS WERE RUSTED AND CRACKING TO A POINT WHERE THEY HAD TO BE REPLACED, AS VEHICLE HAD EXCESSIVE VIBRATION WHEN APPLYING BRAKES AND ROTORS WERE BEYOND REPAIR. THE 2002 SILVERADO HAD 10,500 MILES ON IT AND WAS STILL UNDER CHEVROLETS BASIC 3 YEAR 36000 MILE WARRANTY. LOCAL CHEVROLET DEALER ADVISED ME THAT THIS HAS BEEN A COMMON PROBLEM WITH THE SILVERADO SINCE 1998 AND THAT CHEVROLET WILL NOT COVER THE REPAIR UNDER WARRANTY, AS IT IS A RESULT OF FACTORS BEYOND THEIR CONTROL. LIKE WATER AND SALT ON THE ROADS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107759January 23, 2005
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
POWER WINDOW CABLE ON A TWO YEAR OLD VEHICLE SNAPPED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108599January 21, 2005
POWER TRAIN:DRIVELINE:UNIVERSAL JOINT
WHILE DRIVING THE VEHICLE MAKING TURNS LEFT OR RIGHT CONSUMER COULD HEAR A CLUNKING NOISE. WHICH SOUNDED LIKE THE UNIVERSAL JOINT. PLEASE PROVIDE ANY FURTHER INFORMATION. *NM DEALER REPLACED THE INTERMEDIATE STEERING SHAFT. GM HAS A BULLETIN ON HOW TO FIX THIS BUT NO RECALL. *BF *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106425January 16, 2005
AIR BAGS:FRONTAL
MY SON'S 2002 CHEVROLET EXTENDED CAB PU TRUCK WAS STRUCK IN THE DRIVERS SIDE DOOR, FORCED OFF THE ROAD, WENT HEAD FIRST THROUGH AN IRON 6' FENCE, DOWN A 7' EMBANKMENT AND STRUCK A STONE PILLAR HEAD ON AND HIS AIR BAD DID NOT DEPLOY. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10106406January 15, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
ON OCT 13, 2004 MY 2002 CHEVY TRUCK, 2500HD 4WD CREW CAB, WAS STRUCK HEAD ON BY ANOTHER VEHICLE AND A FIRE WAS STARTED UNDER THE HOOD ON THE DRIVERS SIDE. THIS FIRE WAS EXTINGUISHED SEVERAL TIMES BY SMALL EXTINGUISHERS BUT KEPT COMING BACK UNTIL THERE WAS NO EXTINGUISHER LEFT. THE RESULT WAS THE TOTAL DISTRUCTION OF THIS VEHICLE. MY FAMILY AND I AND A FRIEND (4) WERE IN THIS VEHICLE AND FORTUNATELY GOT OUT PRIOR TO THE TRUCK BEING TOTALLY ENGULFED BY FIRE. WE RECOGNIZE THAT IF ANYONE OF USE WERE PINNED IN THIS VEHICLE MORE THAN WE WERE, WE WOULD NOT BE HERE TODAY. THE TRUCK WAS TOTALLY BURNED UP IN 5-10 MINUTES BEFORE THE FIRE DEPARTMENT ARRIVED. WE ARE CONCERNED THAT THERE IS NO SAFETY MECHANISM TO SHUT DOWN THE FUEL PUMP AFTER A HEAD-ON COLLISION LIKE THIS ONE. EVERYONE I TALKED TO TOLD ME NOTHING COULD BE DONE BECAUSE YOU WERE NOT SERIOUSLY BURNED. OUR INJURIES WERE MINER COMPARED TO WHAT THEY COULD HAVE BEEN IF I COULD NOT HAVE GOTTEN OUT. I WANT TO PROPOSE A SENSOR BE ADDED TO RECOGNIZE AIRBAG DEPLOYMENT AND THEN SHUTDOWN POWER OR FUEL. THIS WILL SAVE LIVES FOR ANYONE LESS FORTUNATE THAN MY FAMILY. DOES A LIFE NEED TO BE GIVEN BEFORE CHANGE IS MADE? IF I CAN HELP MAKER THIS VEHICLE SAFER, I WILL HAVE FELT I HAVE BEEN HEARD. THE FAILURE WAS THAT THE FUEL PUMP KEPT RUNNING AFTER THE COLLISION AND SHOULD HAVE HAD A WAY TO SHUT IT DOWN AUTOMATICALLY. *NM
Crash:
Yes
Fire:
Yes
Injuries:
3
Deaths:
0
#10097911January 14, 2005
SUSPENSION, STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
COMPLAINT RECEIVED VIA E-MAIL. "WE HAVE A TRUCK WHICH WE BROUGHT BRAND NEW AND HAVE HAD IT BACK TO THE DEALER FOR VIBRATION EVER SINCE WE BOUGHT IT." THEY HAVE DONE NOTHING, BUT BALANCE AT THE TIRE. WE HAVE HAD BRAND NEW GOODYEAR TIRES PUT ON THE TRUCK, MOUNTED, BALANCED, ETC,. AND IT CONTINUED TO VIBRATE. THEY SAID THERE WAS NOTHING WRONG WITH IT, YET IT CONTINUED TO VIBRATE BETWEEN 40-50 MPH. WE RECENTLY FOUND A SERVICE BULLETIN ON THE TRUCK #3009. *AK THE PASSENGER DOOR LOCK WAS FALLING OFF, THE PASSENGER SIDE REAR DOOR WAS HARD TO SHUT AND THE DRIVER DOOR LOCK POPPED OUT. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107393January 13, 2005
SUSPENSION:FRONT:HUB
WHILE DRIVING 30 MPH, THE ABS SYSTEM ENGAGE. THE DRIVER APPLIED THE BRAKE PEDAL, AND THE VEHICLE FAILED TO STOP COMPLETELY. THIS CAUSED THE VEHICLE TO COLLIDED INTO A TREE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT THE FRONT SUSPENSION HUB NEEDED TO BE REPLACED. PLEASE PROVIDE FURTHER DETAILS. *NM THE CONSUMER WAS TOLD THAT THE FAILURE OF THE FRONT HUBS ON HIS VEHICLE WAS A COMMON PROBLEM AND REQUIRES COMPLETE REPLACEMENT OF BOTH FRONT HUBS. *TC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10106236January 12, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VEHICLE HAD GRINDING NOISE FROM REAR WHEELS AND LOSS OF POWER. REAR BRAKES FAILED WITH 9, 975 MILES ON VEHICLE. DEALER FOUND RIGHT REAR BRAKE CALIPER RUSTED SOLID AND NOT OPERATING, CAUSING INNER RIGHT DISK BRAKE PAD TO WEAR OUT PREMATURELY. WAS ADVISED THAT THIS WAS A RESULT OF THE VEHICLE NOT BEING USED ENOUGH, ALLOWING COMPONENTS INSIDE THE CALIPER TO RUST. DEALER REBUILT RIGHT REAR CALIPERS, TURNED DOWN BOTH EXCESSIVELY RUSTED REAR ROTORS AND REPLACED REAR DISC BRAKE PADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106109January 11, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
THE DEFROSTER KICKES ON IN THE MIDDLE OF DRIVING, SINCE I GOT THIS TRUCK. I WILL BE DRIVING DOWN THE RD, AND ALL OF THE SUDDEN MY WINDSHIELD FOGGES UP VERY RAPIDLY. LAST TIME, A SEMI WAS BEHIND US AND MY WIFE AND SON WERE WITH ME. WE WERE ALMOST KILLED!!!MY WARRANTY WAS VERY SHORT LIVED SINCE THIS WAS USED WHEN I BOUGH IT. MY WIFE, AND SON ALSO DRIVE CHEVYS & GMC.I HAVE TAKEN IT TO DEALERS BUT THEY SAY I HAVE TO PAY 100'S OF DOLLARS TO REPAIR IT, THEN IT MAY NOT BE REPAIRABLE THAT IT IS AUTOMATIC. WE WILL NEVER BUY GMC OR CHEVY AGAIN. IT ISNT EVEN SAFE TO DRIVE IN THIS VEHICLE!IT HAPPENS ALL THE TIME!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106084January 10, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVING DOWN THE ROAD, SOME LOUD SOUND. CAN'T GO IN REVSERSE AT ALL. I ONLY HAVE 42000 MILES ON THE TRUCK. THE TRANSMISSION DOES NOT SHIFT INTO 1ST GEAR CORRECTLY, AND HAS A HARD TIME SHIFTING INTO HIGH GEARS, AND THE RPM STAY HIGH RUNNING IN THE TRUCK. NEED A NEW TRANSMISSION. CHEVROLET DEALER THAT I BOUGHT IT FROM CALL THE 800 NUMBER FOR GM AND THEY ARE PAYING FOR THE OVER 3000 PAYMENT FOR A NEW TRANSMISSION. SINCE IT SHOULD NOT HAVE BROKE AT THAT TIME. GIVE ME A BREAK. I WILL NOT BUY ANOTHER GM CAR IN MY LIFETIME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107016January 7, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
WHILE DRIVING UNDER NORMAL DRIVING CONDITION, NO BUMP OR OBSTACLE ON THE ROAD EXHAUST SYSTEM SEPARATED AND DROPPED, BUT STAYED ATTACHED TO ITS STRUCTURE. THE MUFFLER DANGLED. THE CAUSE OF THE FAILURE WAS UNKNOWN BECAUSE THE VEHICLE WASN'T BEEN INSPECTED BY A DEALERSHIP NOR MECHANIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105797January 5, 2005
PARKING BRAKE
WENT TO GET MY 2002 SILVERADO STATE INSPECTED AND WAS INFORMED THE E-BRAKE PAD WERE DEFECTIVE. I WENT TO AN INDEPENDENT AUTO REPAIR SHOP AND HAD THEM REPAIRED. WENT BACK TO HAVE MY CAR RE-INSPECTED SND WAS INFORMED THAT THIS INSPECTION FACILITY FAILS ANYWHERE FROM 10-15 CHEVROLET VEHICLES A WEEK FOR THE SAME ISSUE. THE DEALERSHIP WILL NOT COOPERATE IN THIS MATTER AS THE REPAIRS WERE NOT DONE AT THE DEALERSHIP. I CALLED THE GM CUSTOMER SERVICE LINE AND WAS INFORMED BY THE REPRESENTATIVE THAT PREMATURE E-BRAKE FAILURE IS A "KNOWN ISSUE." I HAVE 1 BRAKE SHOE THAT WAS KEPT DURING THE REPAIR PROCESS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105676January 3, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKES FAILED TO STOP THE TRUCK (BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR IN AN EMERGENCY SITUATION) I TOOK THE TRUCK BACK TO THE DEALER AND THEY FOUND THE HYDRO BOOST TO THE BRAKES TO BE LEAKING FLIUD. THEY REPLACED THE PART, IT HELPED THE BRAKES SOME BUT DID NOT TAKE CARE OF THE PROBLEM. THE PROBLEM IS WHEN YOU ARE ON A POTHOLE OR WASHBOARD ROAD AND USE THE BRAKES THE PEDAL WILL GO ALL THE WAY TO THE FLOOR AND WILL NOT STOP THE TRUCK AT ALL. WHEN YOU STOP ON A SMOOTH ROAD THE BRAKES SEEM TO WORK FINE. TTHE ONLY OTHER THING THAT IS A REAL CONCERN TO ME IS WHEN YOU ARE JUST SITTING IN THE TRUCK WETHER IT IS RUNNING OR NOT YOU CAN PUSH ON THE BRAKE PEDAL WITH LITTLE EFFORT AND IT WILL GO ALL THE WAY TO THE FLOOR. I HAVE TAKEN THE TRUCK TO TWO DIFFERENT DEALERS TO TRY AND GET MY PROBLEM SOLVED. THE MECHANICS AGREE THAT IT SHOULDN'T DO WHAT ITS DOING BUT CAN'T FIND THE PROBLEM. THERE ARE TIMES WHEN IT IS DARGEROUS TO DRIVE THE TRUCK . *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10104843December 31, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
1/2) LOW SPEED MANUEVERING IN PARKING LOT OR PULLING UP TO A STOP SIGN OR RED LIGHT SITUATIUONS ON VARIOUS ROAD CONDITIONS; FIRST BECAME AN ISSUE AFTER SNOW/FREEZING WEATHER CONDITIONS WITH NO EARLIER WARNING SIGNS, BUT CONTINUED TO OCCUR OCCASIONALLY EVEN ON DRY PAVEMENT; BRAKE FAILURE / INADVERTANT ABS ACTIVATION UPON EXTEMELY LOW SPEED CAUSING VEHICLE TO COAST FURTHER AND OVERALL INCREASED STOPPING DISTANCE WHEN THIS FAILURE WOULD OCCUR 3) DEALER REPLACED LEFT FRONT HUB AND WHEEL SPEED SENSOR ASSEMBLY AS THEY HAD FOUND THE SENSOR WAS PROVIDING ERRATIC READINGS (IN WARRANTY SERVICE--NO CHARGE). *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105354December 27, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
CONSUMER COMPLAINED ABOUT ABS BRAKE SENSOR PROBLEM. . WHEN THE SENSORS WERE INOPERATIVE BRAKES WOULD NOT WORK. CONSUMER CONTACTED THE MANUFACTURER, WHO WAS UNWILLING TO ASSIST THE CONSUMER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109537December 26, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CHEVY TRUCK BEGAN A VIBRATION AND CHATTERING IN BRAKE PEDAL AT LOW SPEED . *BF THE ABS BRAKING SYSTEM WHEEL HAD LOCKED UP. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105298December 23, 2004
ENGINE AND ENGINE COOLING
VEHICLE SEIZED WHILE DRIVING 55 MPH. VEHICLE WAS RESTARTED, AND WAS DRIVEN TO CONSUMER'S HOME. DEALER HAD NOT BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104338December 22, 2004
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
PUMP RETAINING PIN ON THE TRANSFER CASE FAILED, PERMITTING THE PUMP TO WEAR A HOLE IN THE TRANSFER CASE WITH SUDDEN RELEASE OF THE ENGINE OIL. CHEVROLET IS NOT CLAIMING KNOWLEDGE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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