Chevrolet Silverado Complaints (2004)

1,846 consumer complaints on file.

#10241891September 11, 2008
SERVICE BRAKES, HYDRAULIC
BRAKE FAILURE 2004 CHEVY SILVERADO 1500. LOUD GRINDING NOISE IN THE RIGHT REAR AREA OF MY PICKUP LED ME TO STOP AT THE NEAREST REPAIR LOCATION TO DIAGNOSE PROBLEM. INSPECTION INDICATED BRAKE PAD ON INNER RIGHT REAR WHEEL WAS WORN DOWN TO METAL AND WAS GROOVING INTO THE ROTOR. ADVISED TO DRIVE AS LITTLE AS POSSIBLE AND BRING TRUCK THE NEXT DAY FOR REPAIRS. THE NEXT DAY I TOOK IT BACK AND HAD TO HAVE A ROTOR REPLACED AND ALL FOUR REAR BRAKE PADS, EVEN THOUGH THE OTHER THREE PADS STILL HAD 75% OF THE PADS LEFT ON THEM. TECHNICIANS WHO WORKED ON MY VEHICLE RECOGNIZED COMMON PROBLEM SEEN IN MANY 1500 CHEVY SILVERADO'S OF THIS AGE/ERA. TECHNICAL BULLETIN FROM CHEVROLET (00-05-23-005B, DATED MAY 27,2003) STATES PROBLEM WITH THIS MODEL TRUCK INCLUDING YEAR MODELS 1999-2004. SOLUTION TO PROBLEM WAS TO INSTALL MUD FLAPS IN FRONT OF REAR TIRES TO PREVENT ROAD DEBRIS FROM BEING THROWN UP ONTO CALIPER ASSEMBLIES AND CAUSING EXCESSIVE WEAR TO THE RIGHT REAR INNER BRAKE PAD. WE PURCHASED THIS TRUCK IN DECEMBER OF 2003, WELL AFTER THIS BULLETIN WAS PUBLISHED AND THEY SOLD IT TO US WITH NO MUD FLAPS INSTALLED AND NO MENTION OF THE NEED FOR MUDFLAPS OR THAT THERE WAS A KNOWN DESIGN FLAW IN THE VEHICLE THAT COULD CAUSE REAR BRAKE DAMAGE. CHEVROLET SHOULD HAVE INSTALLED MUD FLAPS ON ALL AFFECTED TRUCK MODELS SOLD AFTER THEY WERE AWARE OF THIS FLAW. THEY DID NOT, NOR DID THEY LATER ISSUE A RECALL TO ADDRESS THIS ISSUE. MUD FLAPS THEY RECOMMEND ARE NOT LONGER BEING MANUFACTURED BY THEM. I HAVE ATTEMPTED TO RESOLVE THIS ISSUE WITH CHEVROLET AND THEY HAVE REFUSED ANY RESPONSIBILITY OR ASSISTANCE IN OBTAINING THE MUD FLAPS (PART # 15765007) OR REIMBURSING US FOR THE BRAKE WORK THAT WOULD NOT HAVE HAD TO HAVE BEEN DONE, IF NOT FOR THIS KNOWN DESIGN FLAW IN OUR TRUCK. I BELIEVE THAT THERE ARE THOUSANDS OF TRUCK OWNERS OUT THERE THAT HAVE HAD THIS SAME PROBLEM AND PERHAPS DID NOT HAVE ACCESS TO THE BULLETIN, AND ARE UNAWARE OF CHEVROLETS KNOWLEDGE OF THE DESIGN FLAW AND THE MUD FLAP SOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241465September 9, 2008
SUSPENSION:REAR, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
TL*THE CONTACT OWNS A 2004 CHEVROLET SILVERADO 3500. THE REAR AXLE SEAL LEAKED AND CONTAMINATED THE REAR BRAKES, ROTORS, AND PADS. THE VEHICLE WAS OUT OF WARRANTY; THEREFORE, THE CONTACT WAS RESPONSIBLE FOR THE REPAIR COSTS. THE FAILURE MILEAGE WAS 58,583. UPDATED 10/16/08 *BF UPDATED 10/20/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241294September 8, 2008
ELECTRICAL SYSTEM
I PURCHASED A 2004 Z-71 SILVERADO ON DECEMBER 31, 2007 WITH 16,020 MILES. IN JULY OF 2008 MY GAUGE CLUSTER STARTED WORKING INTERMITTENTLY, AT FIRST ONLY THE OIL AND FUEL GAUGES STOPPED NOW MY WHOLE CLUSTER HAS BEEN RENDERED USELESS. THE DEALERSHIP IS MAKING EXCUSES NOT TO STAND BEHIND THEIR PRODUCT, EVEN THOUGH IT IS A KNOWN ISSUE THAT IS COMMON KNOWLEDGE TO ALMOST EVERYONE WHO OWNS A GM TRUCK. THEY HAVE TOLD ME THAT IT IS MY IGNITION NOT THE GAUGE CLUSTER, EVEN THOUGH EVERYTHING ELSE THAT IS POWERED OFF IGNITION POWER WORKS PERFECTLY FINE. BEING A FORMER MECHANIC I CAN TELL WHEN SOMEONE IS INFORMED ABOUT WHAT THEY ARE TELLING ME, THESE SERVICE CONSULTANT'S ARE NOT! IT IS VERY FRUSTRATING THAT CHEVROLET IS NOT TAKING RESPONSIBLY FOR THEIR DEFECTIVE ENGINEERING. I HAVE BEEN A 'GM GUY' EVER SINCE I CAN REMEMBER. I CURRENTLY HAVE TWO CHEVROLET'S 1984 Z-28 CAMARO THAT I BUILT FROM THE GROUND UP AND A 2004 Z-71 SILVERADO. AFTER THIS EXPERIENCE MY LOYALTY TO GM WILL BE SERIOUSLY SCARED. I WILL NOT PURCHASE ANOTHER GM VEHICLE. CAMERON MCMILLIAN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240896September 4, 2008
VISIBILITY:WINDSHIELD WIPER/WASHER
WIND SHIELD WIPER DOES NOT SWITCH OFF EVEN IF IT IN ON OFF POSITION. ONCE CAR STARTS UP, WIND SHIELD TURNS ON AND COULD NOT BE TURNED OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240931September 4, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 CHEVROLET SILVERADO. WHILE DRIVING LESS THAN 50 MPH, THE SPEEDOMETER REMAINED STUCK ON 40 MPH, DESPITE ACCELERATION OR DECELERATION. THE OIL GAUGE ALSO REMAINED STUCK ON 80. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240530September 1, 2008
TIRES, TIRES:TREAD/BELT
I HAVE A SET OF MASTERCRAFT COURSER A/T (COOPER TIRES). THE DOT # IS 3DYU 0705 2G13L. TWO WEEKS AGO I HAD A LARGE BUBBLE ON ONE TIRE AND HAD IT REPLACED. TODAY I HAD ANOTHER ONE WHERE THE TREAD BLEW OUT CAUSING ME TO WRECK. THE TIRE STORE HAS SAID THAT THE TREAD / METAL SEPERATED ON BOTH TIRES. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10240165August 29, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MY SPEEDOMETER CLUSTER NEEDS TO BE REPLACED IT WORKS WHEN IT WANTS TO I RECEIVED A SPEEDING TICKET BECAUSE OF THIS IT IS TOTALLY UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240172August 29, 2008
SUSPENSION:FRONT
TL*THE CONTACT OWNS A 2004 CHEVROLET SILVERADO 2500. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE BEGAN TO WOBBLE WHILE MAKING A TURN. THE VEHICLE WAS TAKEN TO A MECHANIC AND IT WAS DISCOVERED THAT THE FRONT WHEEL HUB WAS NO LONGER TOGETHER AND NEEDED TO BE REPLACED. APPROXIMATELY 9 MONTHS LATER, THE FRONT PASSENGER SIDE WHEEL HUB NEEDED TO BE REPLACED. THE CURRENT MILEAGE IS 113,904 AND FAILURE MILEAGE WAS 9,780. UPDATED 10/07/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240206August 29, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2004 CHEVROLET SILVERADO 1500. WHILE DRIVING 55 MPH, THE CONTACT HEARD A LOUD GRINDING NOISE AS IF THE BRAKES WERE DRAGGING. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE ENTIRE BRAKING SYSTEM NEEDED TO BE REPLACED BECAUSE THE VEHICLE WAS NOT DRIVEN ENOUGH. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 9,000. UPDATED 09/25/08 *BF UPDATED 09/25/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239988August 27, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER INOP.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239992August 27, 2008
ELECTRICAL SYSTEM
THE DIGITAL INSTRUMENT DISPLAY ON MY 2004 CHEVY SILVERADO Z71W/53K MILES QUIT WORKING. AFTER 5 MINUTES, THE DISPLAY APPEARED. THE NEXT DAY, THE DIGITAL DISPLAY DID NOT APPEAR FOR 45 MINUTES. ALL ANALOG DISPLAYS (MPH, OIL, WATER, BATTERY) WERE OK. THE PROPOSED CLASS ACTION LAWSUIT AGAINST GM APPEARS RELATED TO THE ANALOG GAUGES ONLY. LOSS OF DIGITAL DISPLAY IS ALSO A CONCERN, SINCE TRANSMISSION GEAR AND ANY POWER TRAIN, BRAKE, OR VEHICLE WARNING MESSAGES ARE NOT VISIBLE. MY CONCERN IS WHETHER THE LOSS OF ANALOG / DIGITAL DISPLAY ARE RELATED, SUCH AS A COMMON ELECTRICAL CONNECTOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239993August 27, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
IT STARTED ON AUGUST 24TH THE SPEEDOMETER STOPPED WORKING. THEN IT STARTED TO REGISTER AT 40 MPH STANDING STILL. WHEN PLACED INTO DRIVE IT MAXS AT 120 MPH WHILE MOVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239535August 24, 2008
EQUIPMENT:APPLIANCE:AIR CONDITIONER
THE AIR CONDITIONER BLOWS HOT AIR OUT OF THE PASSENGER SIDE VENTS WHEN THE AIR CONDITIONER IS ON. THIS JUST STARTED. MY BROTHER HAS A VEHICLE IDENTICAL TO MINE, SAME YR AND EVERYTHING, AND IT IS DOING THE SAME THING. THE DRIVERS SIDE BLOWS COLD AIR AND THE PASSENGER SIDE FEELS LIKE THE HEATER IS ON, WITH BOTH CONTROLS ON COLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239450August 23, 2008
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
AT APPROX 65,000 MILES MY SPEEDOMETER STOPPED WORKING ALONG WITH OTHER GAUGES IN THE INSTRUMENT PANEL. GM REFUSED TO FIX THE PROBLEM. WHEN I HAD 80,000 MILES GM OFFERED TO FIX THE DEFECT ONLY ON VEHICLES WITH LESS THAN 70,000 MILES. THEY REFUSED TO CORRECT THE DEFECT ON MY VEHICLE. THE DEALER ESTIMATES THE COST TO FIX THIS DEFECT AT APPROX $450.00 I NOW HAVE APPROX 105,000 MILES AND CONTINUE TO DRIVE WITHOUT A WORKING SPEEDOMETER. THIS VEHICLE AND MANY WITH THIS SAME DEFECT IS USED FOR TOWING. GM HAS PUT PROFIT AHEAD OF SAFETY AND CUSTOMER SATISFACTION. THE NTSB HAS CONTINUED TO ALLOW THOUSANDS OF VEHICLES TO OPERATE UNSAFELY WITH THIS WELL KNOWN AND DOCUMENTED DEFECT BY FAILING TO FORCE GM TO RECALL THESE VEHICLES MANY OF WHICH WERE STILL BEING MANUFACTURE AFTER THE DEFECT WAS DISCOVERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239205August 21, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2004 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT HIS BRAKES HAD TO BE COMPLETELY REPLACED AT 18,000 MILES. THE ROTOR WAS RUSTED, CORRODED, SOFT, AND SPONGY. THE DEALER REPLACED THE BRAKES FOR FREE. CURRENTLY, AT 28,000 MILES, THE BRAKES ARE IN WORSE CONDITION THAN BEFORE THE PREVIOUS REPAIR WAS PERFORMED. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER FOR REPAIR; HOWEVER, THEY WANTED TO CHARGE HIM FOR THE SERVICE. THE CONTACT FEELS THAT HE SHOULD NOT HAVE TO PAY SINCE THE BRAKES WERE NOT PROPERLY REPAIRED THE FIRST TIME. INSTEAD, THE CONTACT TOOK THE VEHICLE TO A PRIVATE MECHANIC FOR REPAIR. THE FAILURE MILEAGE WAS 28,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238816August 19, 2008
ELECTRICAL SYSTEM
THE SPEEDOMETER IN MY 2004 CHEVROLET SILVERADO 2500 HAS BEGUN INTERMITTENTLY SHOWING SPEEDS THAT VARY WIDELY AND DO NOT INDICATE ACTUAL ROAD SPEED. THE SPEEDOMETER FAILS TO RETURN TO ZERO AT REST AND HAS SHOWN SPEEDS MORE THAN 40 MPH IN EXCESS OF ESTIMATED ACTUAL SPEED. THIS SEEMS TO BE A COMMON COMPLAINT, ALTHOUGH I HAVE NOT YET CONTACTED A DEALER OR GM. I BELIEVE THERE ARE TWO COMPONENTS TO THIS PROBLEM: 1) I CANNOT RELY ON THE SPEEDOMETER READING; 2) THIS COULD AFFECT THE MILES SHOWN ON THE ODOMETER OR AT LEAST CAST DOUBT ON THEIR VERACITY. THE TRUCK PRESENTLY HAS JUST UNDER 42,00 MILES ON IT AND HAS BEEN RELATIVELY FREE OF MAJOR DEFECTS OTHER THAN RECALL ITEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238395August 15, 2008
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2004 CHEVROLET SILVERADO. WHILE DRIVING APPROXIMATELY 58 MPH, THE CONTACT SLID ON A PATCH OF ICE AND LOST CONTROL OF THE VEHICLE. THE VEHICLE RAN OFF THE ROAD AND CRASHED INTO A TELEPHONE POLL ON THE PASSENGER SIDE. THE VEHICLE STOPPED WHEN IT CRASHED INTO A FROZEN EMBANKMENT. UPON IMPACT, THE FRONT AIR BAGS FAILED TO DEPLOY EVEN THOUGH THE CONTACT MADE IMPACT WITH THE STEERING WHEEL. THE CONTACT WAS INJURED. THE VEHICLE WAS COMPLETELY DESTROYED AND A POLICE REPORT WAS FILED. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER, BUT THE COMPLAINT WAS DENIED. THE MANUFACTURER WAS UNABLE TO DIAGNOSE THE VEHICLE; HOWEVER, AFTER INSPECTION OF THE VEHICLE, THE MANUFACTURER CONFIRMED THAT THE AIR BAGS WERE ENABLED AT THE TIME OF IMPACT. THEY DID NOT GIVE AN EXPLANATION FOR THE DEPLOYMENT FAILURE. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 180,000. UPDATED 09/03/08 *BF UPDATED 09/04/08. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10237972August 13, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2004 CHEVROLET SILVERADO. THE CONTACT STATED THAT THE SPEEDOMETER ON THE INSTRUMENT CONTROL PANEL WAS INOPERATIVE. SHE WAS UNABLE TO DETERMINE WHAT SPEED SHE WAS TRAVELING. SHE TOOK THE VEHICLE TO THE DEALER, BUT THEY COULD NOT IDENTIFY WHAT COMPONENT NEEDED TO BE REPLACED. THE REPAIR WOULD COST $800. SHE CALLED THE MANUFACTURER IN REFERENCE TO A CLASS ACTION LAWSUIT AND WAS INFORMED THAT THEY WERE NOT RESPONSIBLE BECAUSE THE VEHICLE EXCEEDED 80,000 MILES. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 50,000. UPDATED 09/17/08. *LJ UPDATED 09/24/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237859August 12, 2008
TIRES
TL*THE CONTACT OWNS A 2004 CHEVROLET SILVERADO. THE CONSUMER NOTICED THAT THE SPARE TIRE WAS A DIFFERENT SIZE THAN THE ORIGINAL TIRE. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT HIS SPARE TIRE WAS THE CORRECT SPARE TIRE SIZE THAT COMES WITH HIS VEHICLE. THE FAILURE MILEAGE WAS 30,000.UPDATE 09/10/08 *CW UPADTED 09/15/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237411August 7, 2008
EQUIPMENT, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RADIO, THE RADIO IN MY TRUCK BROKE WITHIN 12,000 MILES AND HAD IT REPLACED. I NOW HAVE 36,000 MILES ON MY TRUCK AND THE RADIO IS BROKE AGAIN WITH THE SAME PROBLEM. THE PROBLEM IS THE CD GETS STUCK IN THE SLOT AND WON'T EJECT OUT. I HAVE YET TO GET MY CD OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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