Chevrolet Silverado Complaints (2019)

1,196 consumer complaints on file.

#11298047January 8, 2020
SERVICE BRAKES
I OWN A 2019 CHEVROLET SILVERADO 1500 LTZ. I PURCHASED IT NEW 35 DAYS AGO. I RECENTLY ENCOUNTERED A VERY DANGEROUS SITUATION. WHILE DRIVING 25 MPH, THE VEHICLE LOST IT'S BRAKING ABILITY. THE BRAKE PEDAL WAS FULLY DEPRESSED BUT THE TRUCK WOULD NOT STOP. THE VEHICLE COASTED UNTIL IT CAME TO A COMPLETE STOP. THE DISPLAY INDICATED SERVICE TRAIIER BRAKE SYSTEM, SERVICE ESC, BRAKE SYSTEM FAILURE, AND CEL. I POWERED THE VEHICLE OFF AND RESTARTED IT. THE CEL REMAINED ON. THE OTHER LIGHTS WENT AWAY. THE BRAKES APPEARED TO WORK BETTER BUT WHEN I APPLIED THEM I EXPERIENCED A JERKING MOTION. I CALLED MY LOCAL CHEVROLET DEALERSHIP, PRINCE CHEVROLET, LEDO RD. ALBANY, GA. I SCHEDULED AN APPOINTMENT THAT YIELDED NO RESOLUTION AS MY CHECK ENGINE LIGHT REMAINED ON WHEN I LEFT THE APPOINTMENT AND IS STILL ON NOW. I WAS TOLD THAT THE PROBLEM "MIGHT" BE A RESULT OF STARTING MY VEHICLE USING THE "MY CHEVROLET" MOBILE APP. I WAS INFORMED THAT NOTHING WAS DONE TO REPAIR THE ISSUE AS THEY DIDN'T KNOW EXACTLY HOW TO FIX THE PROBLEM AT THIS TIME. I WAS INFORMED THAT THE TECH DID FIND A SERVICE BULLETIN AND BASED UPON THE CONTENTS THEREOF, I WAS ADVISED NOT TO USE THE APP ANYMORE. FURTHER, I WAS TOLD THAT I WOULD RECEIVE A CALL WHEN A SOLUTION WAS DETERMINED. THE FAILURE MILEAGE WAS 2400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297587January 7, 2020
SERVICE BRAKES
AROUND DEC 15TH, I WAS NOTIFIED OF A NEW RECALL RELATED TO THE BRAKING SYSTEM: N192268090 BRAKE SYSTEM MALFUNCTION WARNING. I IMMEDIATELY SCHEDULED AN APPT WITH MY LOCAL CHEVY DEALER TO GET THIS RECALL FIXED. I TOOK IT IN ON 12/17. I HAD TO LEAVE THE TRUCK OVERNIGHT. I PICKED IT UP ON 12/18. ON 12/20, AFTER LEAVING THE MOVIES WITH MY FAMILY, I HAD A TOTAL BRAKE SYSTEM FAILURE - ON CITY STREET. MY DASH LIT UP WITH ABS, CEL AND WARNINGS SUCH AS "BRAKE SYSTEM FAILURE 62 MPH TOP SPEED". WHEN I TRIED TO APPLY MY BRAKES, THEY WERE STIFF AND DID NOT STOP THE TRUCK IMMEDIATELY. THEY WERE VERY HARD TO PUSH IN. I WAS ABLE TO LIMP HOME. I TOOK MY TRUCK BACK TO THE DEALER THE NEXT MORNING 12/21. THEY HAD IT FOR A WEEK UNTIL THE FOLLOWING SATURDAY 12/28. THEY SAID GM TOLD THEM THE ISSUE WAS LOOSE BATTERY CABLES THAT INTERFERED WITH THE BRAKING SYSTEM. THEY TIGHTENED THEM AND SHOULD BE GOOD TO GO. I PICKED MY TRUCK UP THAT DAY. THAT NIGHT, AFTER LEAVING A BASKETBALL GAME WITH MY FAMILY, THE SAME THING HAPPENED AGAIN - COMPLETE BRAKING SYSTEM FAILURE - AFTER TURNING TRUCK ON. I RETURNED MY TRUCK TO THE DEALER ON THE 30TH WHERE IT IS STILL SITTING. THEY TOLD ME GM SAID NOT TO RELEASE THE TRUCK BACK TO OWNER UNTIL ENGINEERS FIGURE OUT THE ISSUE. I HAVE OPENED A CASE WITH GM CASE # [XXX]. I HAVE GONE THROUGH 2 DIFFERENT AGENTS - NEITHER OF WHICH HAVE OFFERED ANY UPDATES. I HAVE BEEN WITHOUT MY TRUCK FOR OVER 2 WEEKS AND THERE IS NO UPDATES TO THIS MAJOR SAFETY ISSUE. I HAVE LOST CONFIDENCE IN MY NEW TRUCK & FEEL THAT MY FAMILY IS NOT SAFE. THERE ARE SEVERAL OTHER OWNERS IN THE SAME BOAT IN THE CHEVY FORUM I FOLLOW. HTTPS://WWW.GM-TRUCKS.COM/FORUMS/FORUM/245-20192020-SILVERADO-SIERRA-TROUBLESHOOTING/ THIS IS VERY SAD AND I AM EXTREMELY DISAPPOINTED IN GM/CHEVY. I HAVE SPENT THOUSANDS OF $$ ON A NEW VEHICLE AND IT IS NOT SAFE TO DRIVE! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297311January 6, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
LOSS OF BRAKES!!! STARTED VEHICLE AND RECEIVED TO FOLLOWING ON DASH DISPLAY: * "SERVICE ESC" * "BRAKE SYSTEM FAILURE 62 MPH TOP SPEED" * "SERVICE TRAILER BRAKE SYSTEM" * "ABS" DISPLAY * "BRAKE" DISPLAY * "ESC" DISPLAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297426January 6, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
SERVICE ABS, SERVICE ESC, AND "BRAKE FAILURE 62MPH SPEED LIMITED" LIGHTS COME ON AND BRAKE PEDAL GOES TO THE FLOOR WITH VERY VERY LIMITED BRAKING. RECALL FOR BRAKE CONTROL MODULE REPROGRAMMING WAS COMPLETED ON 1/03/20. DROVE TRUCK 1.5 LIMES AND LIGHTS CAME BACK ON AND BRAKE PEDAL WENT TO THE FLOOR, STEERING ALSO BECAME STIFF. THIS WAS ALWAYS WHILE DRIVING THE VEHICLE. HAS HAPPENED ON 4 DIFFERENT OCCASIONS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297216January 5, 2020
UNKNOWN OR OTHER
POOR VISIBILITY WITH REAR CAMERA AT NIGHT TIME WHEN BACKING UP AND THE BRIGHTNESS AND REFLECTION IS BLINDING WHILE TRYING TO USE SIDE MIRRORS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297249January 5, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
SERVICE ESC,SERVICE TRAILER BRAKING SYSTEM, BRAKE SYSTEM FAILURE 62MPH TOP SPEED AND A CHECK ENGINE LIGHT. HAVE ANOTHER APPOINTMENT AT DEALER AFTER RECALL FOR ESC BRAKE MODULE HAS BEEN PERFORMED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297035January 4, 2020
ELECTRICAL SYSTEM
REVERSE CAMERA CUTS IN AND OUT WHEN BACKING UP, LINES IN SCREEN WITH A MESSAGE SAYING SERVICE REVERSE CAMERA. WENT TO DEALER AND THEY HAVE NO FIX FOR IT, THIS IS A SAFETY CONCERN AS IT IS A CAMERA FOR ASSISTING LONG FOR A DRIVING PURPOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297100January 4, 2020
UNKNOWN OR OTHER
SERVICE REAR VISION SYSTEM AND BLUE SCREEN FOR BACKUP CAMERA AND CAMERA SYSTEM ON TRUCK HAS BEEN INTERMITTENTLY NOT WORKING SINCE PURCHASED ON 5/18/19. HAVE HAD THE TRUCK TO THE DEALER TWICE TO FIX. FIRST TIME REPLACED REAR CAMERA. ISSUE RETURNED NEXT DAY. SECOND TIME, DEALER POINTED TO A TSP THAT INDICATED THE SYSTEM WAS BUSY WHEN FIRST STARTING THE VEHICLE AND TO ALLOW FOR EXTRA TIME TO PLACE VEHICLE IN REVERSE. ISSUE IS NOT RELATED TO PLACING THE CAR IN GEAR, IT ONLY SHOWS THE ISSUE. ISSUE APPEARS TO BE A SOFTWARE ISSUE IN WHICH THE SYSTEM DOESN'T GET BOOTED UP IN A TIMELY MANNER. AFTER SOME TIME, HAS BEEN RANDOM FROM 2-3 MINUTES TO OVER 30 MINUTES, THE SYSTEM WILL EVENTUALLY COME ONLINE AND WORK PROPERLY. THE ISSUE I HAVE IS MANY OF MY TRIPS ARE JUST A FEW MINUTES UP THE ROAD TO MY FIREHOUSE I VOLUNTEER AT. THE TRUCK DOESN'T HAVE ENOUGH TIME TO COMPLETELY BOOT UP THE CAMERA SYSTEM AND I'M LEFT WITH A BLUE SCREEN WITH NO WAY TO RESET IT OR USE THE CAMERAS. I'VE CONTACTED THE DEALERSHIP SERVICE MANAGER AND CHEVROLET AND CHEVROLET INITIALLY CALLED BACK WANTING ME TO CONTACT THE DEALERSHIP. THE SERVICE MANAGER SAID HE WOULD INVESTIGATE THE ISSUE AND CALL ME BACK TO SCHEDULE A FIX. NO WORD IN OVER 1 MONTH NOW. I SEE ON SEVERAL FORUMS OTHER USERS STRUGGLING WITH THE SAME ISSUE AND SO FAR THERE SEEMS TO BE NO FIX. I'M NOT SURE GM KNOWS WHAT THE ISSUE IS AT THIS POINT. THERE SEEMS TO BE NO WAY TO ALERT THEM AND GET THE RIGHT PEOPLE WORKING ON THE ISSUE. HOPING THIS VENUE WILL BE ABLE TO WAKE SOMEONE UP AT GM. ISSUE IS CONSISTENTLY RANDOM. SOMETIMES IT LOADS QUICKER THAN OTHER TIMES, BUT IS CONSISTENT IN NOT WANTING TO WORK WHEN NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297163January 4, 2020
ENGINE
DRIVING WHEN A NOTE CAME ON THE DASH. 'LOW OIL PRESSURE WARNING TURN OFF ENGINE IMMEDIATELY'. I DID, AND CHECKED THE OIL. IT IS EMPTY. THERE IS ONLY 30,000 KM ON THIS TRUCK. NOT IMPRESSED. HAD TO REPLACE THE REAR BRAKE PADS THAT WERE WORN OUT AT ONLY 25,000 KM. HAD A BAD VIBRATION WHEN DRIVING. IT WAS A TRANSMISSION MOUNT ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296786January 3, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
THE ESC LIGHT HAS COME ON AND IT BECOMES DANGEROUSLY DIFFICULT TO STOP AND/OR STEER. THIS IS THE 2ND TIME IN ONE WEEK. I BROUGHT IT TO THE DEALERSHIP AFTER THE FIRST ISSUE AND WAS TOLD IT WAS ALL SET. THE DAY AFTER I GOT THE TRUCK BACK, IT'S HAPPENING AGAIN. THE CHECK ENGINE LIGHT NOW REMAINS ON AND I'M WAITING FOR A SERVICE APPOINTMENT....AGAIN!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296956January 3, 2020
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2019 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT THERE WAS A WATER LEAK IN THE VEHICLE FROM THE CEILING. THE VEHICLE WAS TAKEN TO MT KISCO CHEVROLET (175 N BEDFORD RD, SUITE A, MT KISCO, NY 10549, (914) 228-1011) WHERE THEY PERFORMED A TEMPORARY REMEDY OF USING SILICON TO SEAL THE LEAK. THE CONTACT STILL SAW THE STAIN FROM THE WATER LEAK AND WAS CONCERNED THAT MOLD COULD DEVELOP. THE CONTACT HAD ASTHMA AND WAS ALSO CONCERNED THAT THE FAILURE COULD AFFECT HIS KID'S HEALTH. THE VEHICLE WAS ALSO REPAIRED PER THREE UNKNOWN RECALLS ON JANUARY 3, 2020. THE MANUFACTURER STATED THAT THEY ESCALATED THE MATTER AND WOULD HAVE SOMEONE CALL THE CONTACT BACK. THE MANUFACTURER WAS INITIALLY CONTACTED IN NOVEMBER OF 2019. THE FAILURE MILEAGE WAS 7,500. *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296698January 2, 2020
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
TL* THE CONTACT OWNS A 2019 CHEVROLET SILVERADO K2500HD. THE CONTACT STATED THAT WHILE DRIVING AT SPEEDS OF APPROXIMATELY 35 MPH OR HIGHER, THEY WOULD NOTICE THAT THE VEHICLE WOULD BEGIN TO EMIT SPARKS FROM THE REAR END. THE FAILURE OCCURRED ON THREE OCCASIONS. THE CONTACT WAS CONCERNED THAT THE FAILURE COULD RESULT INTO A FIRE. THE CONTACT TOOK THE VEHICLE TO THE DEALER (COLONIAL CHEVROLET LOCATED AT 12420 JEFFERSON DAVIS HWY, CHESTER, VA 23831; PHONE NUMBER 804-748-646) WHO WERE UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE FAILURE CONTINUED TO OCCUR. THE CONTACT RETURNED THE VEHICLE TO THE DEALER WHO THEN SPOKE WITH GM AND WAS ADVISED TO PLACE THE VEHICLE INTO REGION MODE AND IF THEY DID NOT NOTICE THE SPARKS THAN THEY WERE ABLE TO RETURN THE VEHICLE TO THE OWNER. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT HAD NOT CONTACTED THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 5,235.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11296757January 2, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TOOK TRUCK IN FOR RECALL TO REPROGRAM BRAKE SYSTEM SOFTWARE INFORMED I HAVE ONE OF THE 'FEW' TRUCKS THAT WILL NO ACCEPT UPDATE AND APPARENTLY WORKING TO FIND SOLUTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292518January 2, 2020
ELECTRICAL SYSTEM, VISIBILITY/WIPER
PUTTING VEHICLE IN REVERSE THE REVERSE CAMERA POPS UP BUT IS EXTREMELY LOW QUALITY, I HAD BETTER QUALITY ON A SCREEN HALF THIS SIZE FROM FORD THAT WAS 6 YEARS OLDER THE SCREEN IS HAZY WITH LINES RUNNING ACROSS IT, WHILE REVERSING OR PRESSING THE BRAKES THE SCREEN GETS GLITCHY AND WILL EVEN COMPLETELY CUT OFF AND SAY 'SERVICE VISION SYSTEM, I HAVE LESS THAN 100 MILES ON THIS TRUCK, THIS SHOULD NOT BE HAPPENING BUT IT SEEMS THE DEALERS HAVE NO FIX FOR IT APPARENTLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292520January 2, 2020
SERVICE BRAKES
I'VE BROUGHT MY VEHICLE IN TO A GM CERTIFIED CHEVROLET DEALERSHIP TO GET IT'S OIL CHANGED AND ALONG WITH THAT THEY INFORMED ME OF COMPLETING A SAFETY RECALL PERTAINING TO IT'S BRAKES. THE NEXT DAY AFTER THE RECALL HAD BEEN DONE MY BRAKES HAD GONE SOFT AND MY DASH LIT UP WITH SEVERAL DIFFERENT MESSAGES. SERVICE ESC, SERVICE TRAILER BRAKE SYSTEM, AND BRAKE SYSTEM FAILURE 62 MPH TOP SPEED. I DECIDED TO BRING IT IN AGAIN AND HAD THE RECALL DONE ONCE MORE. THIS TIME IT LASTED A FEW DAYS UNTIL MY BRAKES HAD GONE OUT ONCE MORE WITH THE SAME MESSAGES. IT'S ALREADY BEEN A SAFETY RISK AS THE SECOND TIME IT HAD HAPPENED I COULDN'T STOP AND WENT THROUGH A 4 WAY INTERSECTION NEARLY MISSING ONCOMING TRAFFIC. MY VEHICLE HAS BEEN AT THE DEALERSHIP SINCE DECEMBER 26, 2019. I'VE BEEN INFORMED THAT THERE "IS NO KNOWN FIX PER GM" NOW I'M IN A LOANER VEHICLE WHILE PAYING FOR A TRUCK THAT CAN'T BE DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292584January 2, 2020
POWER TRAIN
WHEN COLD, THE TRANSMISSION HAS A HARD SLIP WHEN SHIFTING BETWEEN 1ST AND 2ND GEAR. USUALLY HAPPENS IN THE MORNING WHEN I AM LEAVING MY HOUSE. ON ICY/SNOW COVERED ROAD IT WILL CAUSE THE REAR WHEELS TO LOSE TRACTION. THUS CREATING A SAFETY HAZARD FOR ME, OTHER VEHICLES OR PEDESTRIANS ON THE ROADWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296630January 2, 2020
POWER TRAIN
WHEN PUTTING VEHICLE IN DRIVE FROM PARK IT JUMPS FORWARD EVEN WITH FOOT ON THE BRAKE. WHEN GOING FROM REVERSE TO DRIVE IT FEELS LIKE THE VEHICLE IS NOT IN GEAR AND THEN ENGAGES AND THEN THE VEHICLE MAKES A CLUNK NOISE AND ABRUPTLY JUMPS FORWARD. THERE IS ALSO A ISSUE WHEN GOING FROM FIRST TO SECOND WHEN ACCELERATING AND THE SAME WHEN DOWNSHIFTING. THE TRANSMISSION ON THIS VEHICLE IS VERY ERRATIC IN NATURE, YOU NEVER KNOW WHAT IT IS GOING TO DO EVERY TIME YOU DRIVE IT. THIS HAS BEEN HAPPENING SINCE THE FIRST 100 MILES AND I NOW HAVE 8600 AND STILL HAPPENING. I HAVE TAKEN IT TO THE DEALER AND THEY STATED THEY COULD NOT GET IT TO REPEAT THE ISSUE EVEN AFTER LETTING IT SIT OUTSIDE IN 20 DEGREE WEATHER TO COOL EVERYTHING DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292402January 1, 2020
UNKNOWN OR OTHER
REAR BACKUP CAMERA SCREEN GETS FUZZY WITH SEVERAL WHITE LINES ACROSS MAINLY DURING NIGHT DRIVING. VERY POOR VISIBILITY FOR A BRAND NEW TRUCK/CAMERA. GOOD VISIBILITY IS CRITICAL FOR BACKING UP IN A CROWDED PARKING LOT AT NIGHT. CRITICAL SAFETY ISSUE!! TOOK IT TO MY LOCAL DEALER 12/30/19 DURING THE DAY, AND WAS TOLD THEY COULD NOT GET IT TO REPLICATE THE ISSUE, HOWEVER DID KNOW ABOUT THE ISSUE WITH OTHER VEHICLES. NO RESOLUTION WAS GIVEN, SAID TO COME BACK WHEN IT DID IT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292223December 31, 2019
SERVICE BRAKES
WHEN DRIVING THE VEHICLE IN AN ICE STORM THE BRAKE FUNCTION WENT COMPLETELY. THE BRAKE PEDAL WOULD NOT ENGAGE. I HAD TO PUT TRUCK INTO LOW. ALMOST CAUSED A SEVERE ACCIDENT GIVEN THE WEATHER AND THE LOSS OF ANY BRAKE FUNCTION. I WAS IN A CITY PULLING FORWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292107December 30, 2019
EXTERIOR LIGHTING
THE BACKUP ASSIST CAMERA IS TOO BRIGHT TO SEE SIDE MIRRORS AND LOOK OUT THE BACK WINDOW WHEN BACKING UP IN THE DARK. IT IS VERY DANGEROUS TO TRY AND MANEUVER THE VEHICLE WITH SUCH A BRIGHT LIGHT IN THE CAB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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