Chevrolet Silverado Complaints (2020)

902 consumer complaints on file.

#11448505January 23, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VISIBILITY/WIPER
The infotainment screen brightness is set too high, such that turning the brightness setting down enough for the infotainment screen to not be too bright turns the backlighting on the instrument cluster down to where it's almost unreadable. In this specific case I was trying to use Apple Maps through Carplay for navigation in an unfamiliar rural area, where lighting on the roads is almost inexistent besides in towns. During the day it's not too much of an issue, but any time between dusk and dawn one must make a choice between visibility out the windshield and being able to quickly read anything on the instrument cluster. It is my opinion that this issue is enough of a safety hazard to force GM to make changes, but unfortunately isn't the most egregious "feature" of this screen. That title belongs to what happens when you put the vehicle in reverse at night. It seems whoever designed it thought the view of the backup camera on the infotainment screen is the only thing you should be able to see, since it changes the brightness back to its daytime setting. This makes seeing out of the vehicle in any direction where the screen is even slightly in your view almost impossible. It also means you must wait a second or two for your eyes to adjust if you want to, for example, look at the backup camera on the screen then look out the rear window. In my case, even looking out the rear window into a garage with a light on was difficult after looking at the backup camera view. Add to all of this any kind of vision issues like needing prescription glasses or contacts, and your eyes are constantly trying to adjust between being able to see what your next turn might be and being able to read any signage that may be present. Simply put, it seems GM took the idea of making the vehicle a rolling smart device to be the primary use, even above having the ability to see where you're going safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446923January 10, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
While plowing, my ABS brake light came on along with a warning that the ESC was disabled and a trailer brake system warning.. This appears to have been a recall for 2020 1500's but I have a 2500. It would appear the recall needs to be expanded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443007December 7, 2021
POWER TRAIN
Truck on its own Shift from Park to Drive on its own while at idle. Summary: My 2020 Silverado 2500HD was in the driveway idling in Park. The vehicle was empty and I was checking the garage for screws from a project I had just completed and I wanted to make sure they were all picked up before I parked the truck in the garage so that I did not get a flat tire. After looking for screws and assuring myself everything was cleaned I proceeded into the third bay of our garage and right behind me by an inch the truck proceeded into the garage at a good rate of speed and crashed into the house. I quickly ran through the third bay and to the vehicle as it was still wanting to proceed into the house. I quickly shifted it into Reverse from Drive backed up about 2 to 3 feet and placed the truck back into Park again and placed the emergency brake on and shut the truck off...
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11442723December 5, 2021
STEERING
I was going shopping and noticed my check engine light flashing, it flashed around 20 times then turned off. When I got done shopping, I started up my truck to leave and I had no power steering and the dash had Service ESC on it and the traction control light was on, So I slowly started to drive home with no power steering I drove around one mile and stopped for a coffee. When I jumped back in the truck the power steering was working and all lights and messages were off Being Sunday (12-5-21) no dealer was open, the truck has around 34,000 miles on it This is not the first time the check engine light came on and the dealer checked the codes and it was clear I checked with my code reader and no codes either
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442206December 1, 2021
SERVICE BRAKES
The brake pads which were installed from the factory are known by GM as being defective. This was acknowledged when technical bulletin 20-NA-020 was released. The brake pads were know to contain low scorch friction material which can lead to premature wear. When this was discovered, GM began installing new pads which have a high scorch friction material and feature a new lining shim on the backing plate. GM failed to notify their customers of this problem. GM has done this deliberately since once the vehicle reaches over 7,500 miles, the pads are no longer under warranty. I discovered my vehicle was effected from this due to increasingly hearing a high pitch screeching sound coming from the vehicle. After immediately noticing the issue, I scheduled a service appointment and conducted my own research of this issue. This is when I discovered the technical bulletin. Due to my vehicle having over 7,500 miles, I was advised the cost for replacement is my responsibility. The cost for replacement including parts and labor from Chevrolet is approximately $750-$800. This issue is a direct safety concern and a known problem which GM failed to notify their customers of. GM deliberately withheld this information to shift the cost burden of replacement to customers beyond the 7,500 mile warranty period.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441900November 29, 2021
ELECTRICAL SYSTEM, SERVICE BRAKES, STEERING
I started my truck up and the dashboard warned me with service ESC and also Service Power Steering drive with care. Steering wheel was very hard to turn obviously no matter what way. I only got like 14,169 miles on the truck. I left it sitting for about 2 hrs. And it's supposedly back to normal. No lights some how.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439337November 4, 2021
ENGINE
Vehicle has approximately 15789 miles. Loud taking sound coming from engine began November 2, 2021 as I was on Highway. Dealer advises all 8 lifters and cam need replacement. My investigation reveals that this is a persistent problem with this type of vehicle and many reports have been made about this same issue throughout the USA. My service advisor advised me that they have already repaired several of the same vehicles for the same problem. Engine is defective and requesting a recall to release entire engine now that this engine will need major overhaul.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437199October 18, 2021
FUEL/PROPULSION SYSTEM
High Pressure fuel pump failed external fuel leaking onto exhaust of truck. Lucky the truck didn't catch on fire. Would have if I kept driving. What component or system failed or malfunctioned, and is it available for inspection upon request? High Pressure fuel pump (external leak) under GM warranty they have the parts. Flannery Chevrolet Bad Axe MI How was your safety or the safety of others put at risk? Gas leaking on Hot catalytic converter and cross over pipe. Skid plate was full of fuel. A fire under the truck would have made it very difficult to get out of the vehicle once stopped. Has the problem been reproduced or confirmed by a dealer or independent service center? Towed vehicle to dealership and they diagnosed High Pressure fuel pump leaking. they replaced the pump and appears to he resolved now. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not that I know of. GM warranty covered repairs. Vehicle only has 13, 720 miles on it. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Driving down the road started to notice a really bad fuel smell and after stopped you could hear the fuel hissing as it dripped on exhaust pipe. Vehicle sat for 10 mins and had puddle of gas under the front of the transmission. Start the engine again and it continued to drip. I Called towing to come get it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436469October 12, 2021
POWER TRAIN, ENGINE
Whine sound possible torque converter does not go away. Surging or delay in switching into second gear upon first start up and put in drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435352October 4, 2021
SERVICE BRAKES
While towing at a GCWR of over 29,000 pounds, my truck displayed the “check trailer wiring“ message on the DIC. I’m glad that my vehicle alerted me to a situation with the trailer wiring, however, when this message is displayed it completely shuts off the brake output to the trailer brakes. It was incredibly nerve-racking and quite dangerous when traveling 70 mph down the freeway and then suddenly hitting traffic and realizing I had zero trailer brakes to assist me in stopping to avoid an accident. Once I was able to return home, I pulled the breakaway pin on the trailer and all brakes worked perfectly fine. I then pulled all the hubs on the trailer axles and found one brake magnet had wore down to the coil. Obviously this is an issue and needs to be replaced, but the fact that my truck cut break output to all the brakes completely is very dangerous and unacceptable. This is a serious safety issue since there is nothing that can be done while on the road to fix this. If I had been traveling in the mountains as I will be next week, this could easily have caused a much more serious situation. This situation has been discussed among other owners of the same vehicle who experienced the same situation. There is a message that comes up on the DIC, but at that point it’s too late since the trailer brakes are already turned off by the vehicle. It seems to me that unless there is a serious short or the truck senses and extremely high amperage overload that it should continue work and send brake power to a trailer even if there is one single component that fails. That is the way that brake controllers have worked since they were invented, and now this new “Integrated Trailer Brake Controller” is much less safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433325September 17, 2021
SUSPENSION
At 11,000 miles my car began to wobble dangerously. I took it to the dealership and they informed me that two Pins were missing from the alignment cams. They blamed Goodyear for not doing a good alignment at 3,000 miles. Goodyear says they see a lot of these issues in their shop and believes GM needs to recall and fix this issue on all of its models. The repair cost me $459.69. GM said this was not covered under warranty, since someone else did the alignment. This doesn't see fair and I think the government needs to look into this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432641September 12, 2021
ELECTRICAL SYSTEM
- My back up camera developed a fish eye distortion. - It makes it hard to see how close something is behind you, making it dangerous backing up with children in the area. - Yes, although the dealer is trying to claim it is ''normal'', even though it was not that way when I bought the truck, or I would not have purchased it. - There were no warning lamps or other symptoms prior to the problem. It appeared before 2,500 miles were on my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431242August 31, 2021
ELECTRICAL SYSTEM:SEAT HEATER:WIRING HARNESS
The contact owned a 2020 Chevrolet Silverado 2500. The contact stated the seat heater was disengaged but failed to respond, causing the seat to remain hot. There were no warning lights illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated the failure had been reoccurring. The contact stated while the vehicle was parked and running, she heard an abnormal popping sound coming from the vehicle, as she turned around, she noticed smoke coming out of the vehicle. The contact stated a fire had started underneath the driver seat and she was able to extinguish it with the assistance of emergency units. The contact stated she sustained mild burns on her hands and arms but did not seek medical assistance. A police report was not filed. The vehicle was towed to a tow lot, where it was totaled. The dealer was notified of the failure. The manufacturer was notified of the failure and did not provide any assistance. The approximate failure mileage was 5000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11430983August 30, 2021
SERVICE BRAKES
Esc light comes on brake systems failure max speed 62 mph and tralier brake systems. Abs light , engine light, traction light all come on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430093August 23, 2021
SERVICE BRAKES
While driving home in my neighbor I was approaching vehicle ahead of me which was stopped. I applied the break pedal which went loosely all the way to ground and unresponsive. Due to my inability to stop on time I rear ended the vehicle. No warning that there was an issue with my breaks what so ever. The only thing that I did have going on was my trucks front panel (gauges & stereo screen) weren't functioning. I went to turn on my pick up and it behaved as if battery was dead. I let it sit for a few minutes and attempted to start it once again and it started right up. The issue was the stereo screen stayed black and only the fuel gauge and speedometer were functioning. In the end I ended up being at fault in the accident and reported it to my insurance.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11429545August 18, 2021
TIRES:SIDEWALL
275/60r20 Rear Passenger side exploded, damaging my rim. Less than 20k miles on truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425855July 21, 2021
ELECTRICAL SYSTEM
The radio continuously keeps blacking out turning off and back on over and over. Radio has been replaced and everything and it’s still an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423913July 8, 2021
STEERING
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated while driving 38 mph, he noticed the steering wheel was loose. The contact started to hear an abnormal sound coming from the vehicle. The contact stated while driving over a small bump in the roadway, the vehicle inadvertently steered to the right. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the pitman arm and idler arm to be replaced. The contact called the local dealer and made them aware of the repair that was needed on the vehicle. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422562June 28, 2021
STEERING
After a morning’s fishing, I drove the boat to the launch site to retrieve and load onto the trailer. Started my 2020 1500 Silverado in the parking lot and went about 75 feet to the launch and retrieved the boat. While I was retrieving the boat, I left the Silverado motor running. After boat pickup, drove about 75 feet in the lot to rig the boat for travel and shut off the Silverado engine. After rigging was completed, started the truck and there was no power steering. The following two messages were present on the DIC: “service power steering drive with care” and “service ESC”. I can’t believe that this truck with less than 2800 miles was exhibiting such a major problem. Restarting the tuck multiple times did not clear the error messages. Since I live about three miles from the lake, I decided to take a chance and drove home and left the truck in the street. Called the dealer and made a service appointment. After about an hour, I went out and started the truck in an attempt to park it in the driveway. The messages had disappeared and power steering was functional. Also, I did some searching on the internet and found many other owners of 2020 1500 Silverado that had the exact same loss of power steering and messages that I had experienced. The dealer informed me that although there were many communication error codes present, they were not able to find the cause of the problem. They requested that I leave the truck with them and they will try to reproduce the power steering failure. The dealer didn’t seem to care, even after I mentioned that there were many others with identical problems and surely someone in Chevrolet engineering knows of the problem and how to fix it. Their response was that they were not aware of any known documented problems like mine. I think I’m getting the run around. They still have the truck after twelve days and no solution. My wife refuses to drive the 2020 1500 Silverado with such an unsafe condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421671June 21, 2021
ENGINE
Service ESC and Parking Brake error. Drove to work with no issues. Started up to drive home and I kept hearing a "Ping" noise like hail hitting my roof. Then I thought my transmission was going out while driving. It is almost like it is firing out of order. Dealership ordered multiple parts: Misfire in cylinder 4 plus issue with the heads and push rod. GM decided that the issue it to be repaired rather than a new engine be put in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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