Chevrolet Silverado Complaints (2020)

902 consumer complaints on file.

#11524353May 30, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
2020 Silverado 1500 LTZ, Turn signals on mirror do not work
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524355May 30, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Electrical acutated tailgate will not come down. The truck came with a soft bed cover that locks. If my child was to hide in the bed somehow it would pose an immediate risk to life and health as the tailgate will not come down and does not have any type of manual override. The interior controls do not work to lower the tailgate, the key fob controls do not work to lower the tailgate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521535May 11, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I purchased a certified pre-owned 2020 Chevy Silverado 3500HD (6.6 Gas) November 2021. Within the next few weeks, I noticed brake squeaking that kept getting worse and the truck braking system would not stop like the 2500 I had traded in when I purchased the 3500HD. I had to adjust the trailer brake gain control up to as high as 9 or 9.5, should not have to adjust that high. I had trouble stopping at intersections and quick /emergency braking situations while pulling our trailer. This tells me the truck braking system is not working properly. Prior to leaving on a trip, I was having squeaking noise from the brakes that got louder and louder and more frequent. The dealer (Champion Chevrolet) checked the truck and brakes and told me it had the wrong brake pads and had replaced them. The first time I pulled off the interstate on my trip to Florida, the brakes began to squeak as they did before. This happened during the entire trip. Over the next few weeks after returning from my trip I had a couple of close calls trying to stop at traffic signals. My breaks would not stop me and I went into the intersection barely missing other vehicles. I am almost to the point of parking the truck until the dealer can make repairs that will fix the issues, but we use the truck to pull a trailer that is a major part on our income. I’ve had the truck back to the dealership I purchased the truck from and they keep saying it is a brake pad issue. They have changed the pads twice so far (I think), and within days the squeaking and noise starts again. Periodically I keep getting a message (service trailer brake system) on my dash display that is difficult to get the warning to stop displaying. The trailer brakes had been checked several times and I have hooked other trucks to the trailer and it works fine. So, the issue is with my truck and the braking system. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520628May 5, 2023
SERVICE BRAKES
Brakes are grinding and squeaking. Sometimes does not seem like it will stop. Chevrolet dealership says its a wearable part and nothing they can do. Brakes are not supposed to grind and squeal. Brakes have done this since brand new. Contacted Chevrolet about the service bulletin on the web Bulletin 20-NA-020. They state they can't help me and its not covered. It Cleary has all the descriptions and symptoms of their bulletin. I made a formal complaint 9-9864406840. I just wan to be sure if something happens I am not held accountable for a manufacture that has a known issue but choses not to fix or be responsible for using bad parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520024May 2, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated that the electronic parking brake warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the brake shoes within the rear drum needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519278April 27, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, STEERING, EXTERIOR LIGHTING
Brake system light failure. Some system lights came on. I had no breaks car didn’t stop fast enough before hitting a pole
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11519119April 26, 2023
POWER TRAIN, ENGINE
I purchased this truck new and it's now been back 8 times for a engine hesitation, misfire, and check-engine light. On this 8th visit, they replaced the "right bank" of lifters on this 5.3L V8. Previous visits have replaced fuel injectors, spark plugs, spark plug wires, and flashed the ECM. I'm not sure why GM didn't replace the left bank of lifters if it's a known bad part (or replaced the engine entirely). Now I'm just waiting for the problem to come back for a 9th time for yet another part to replaced on an obviously poor engine design.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519134April 26, 2023
SERVICE BRAKES
Was riding down the road and my front left caliber locked up had break fluid running down from the upper reservoir the truck only has 46,000 miles. the truck was immobile had to have it towed and had to get a new caliber and took the shop almost a week to get air out the system breaks are still not 100 percent also rear breaks are having a problem fully releasing as well. Leaves me worried the rear breaks will seize up as well cost me 1000 dollars for the repairs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518790April 24, 2023
ENGINE
On a 3 year old vehicle, I had a dash full of warning lights come on along with the engine light. Upon checking the code for the engine, it shows a misfire on cylinder 5. Looking online, chevy has a tsb # pip5776c regarding lifter failure. It appears this is an ongoing issue with many of the vehicles as verified by an engine repair shop. They stated then engine may need replacement as they have found in the past. For a 3 year old vehicle with more year of payments this is not right. They know of an issue and after speaking with a dealer, they said its on me because I am over the mileage warranty. I do not have the repair done yet--it is not cheap
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518138April 20, 2023
ENGINE, POWER TRAIN
Component? Multiple: lifters from bank 2 which caused multiple other components to be replaced consistent with GM protocols such as bent rods. Safety: The vehicle jerked causing it difficulty to safely operate the vehicle which ultimately left stranded. This was also unsafe for other motorist as it was difficult to operate while trying to safely get to the side of the road. The dealer repaired the vehicle after confirming failures. No one other than the dealer inspected the vehicle to date. Warning lamps only appeared after vehicle violently shook.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517722April 18, 2023
POWER TRAIN, ELECTRICAL SYSTEM
VEHICLE WILL SEND MESSAGE TO MESSAGE CENTER TO SHIFT VEHICLE IN TO PARK WHEN IT IS ALREADY IN PARK. HAVE TO TRICK VEHICLE SYSTEM TO MAKE IT BELEIVE IT IS IN PARK TO TOTALLY SHUT DOWN VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516205April 9, 2023
UNKNOWN OR OTHER
Rear window seal leaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515487April 4, 2023
POWER TRAIN
My transmission went out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515186April 3, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
Vehicle is at 67,xxx miles. Vehicle is losing power, check engine light, service 4wd, service esc, service power steering, service parking brake..... the gas pedal has locked on me already with my 3 small children in the truck at highway speeds. GM says it's fine. I have all the work orders where 2 different dealerships have "corrected" these issues under warranty. Go retrieve the vehicle and within a week Vehicle is back acting up. This truck is unsafe to drive on the roadway. I have not been offered a courtesy vehicle to drive while "warranty" work is being done. I am appalled and in fear for my children and my own life with this truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514844March 31, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while depressing the brake pedal to stop the vehicle, there was an abnormal squealing sound coming from the front of the vehicle. The vehicle was taken to the local mechanic who replaced the front brake pads. While test driving the vehicle, the front driver’s side brake caliper failed. The cause of the failure was not yet determined. The manufacturer was contacted, and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 20V116000 (Service Brakes, Hydraulic). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514869March 31, 2023
POWER TRAIN, ELECTRICAL SYSTEM, SERVICE BRAKES
Power Train Transmission Torque Converter “Chevy Shake” Multiple symptoms. - Shuttering , “ buffeting” , slipping sensation. Continuous almost like “strong wind gust” or “head wind” - Humming, if you have ever heard a “high pressure” hydraulic equipment. - RPM bounces 300 to 500, but transmission does not “down shift” (while driving) - Vibration, of the truck can be noticed, felt at various speeds, 40mph to 60mph(shutter) almost like it struggling to get up to speed (unless heavy on the gas pedal) 70mph and above to say 80mph, then shaking, vibrations worse when coasting back to 70 mph Vibration will “not stop” until truck speed is drastically slowed or come to a stop. - Steering wheel “shakes” , “vibrates” also can happen at 60mph to 70mph and above to say 80mph, then worse when coasting back to 70 mph - “Clunk” when stopped and shifting into “reverse” (new development symptom) Vehicle is in for inspection. It keeps reading service break system. Service ESC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514634March 30, 2023
FUEL SYSTEM, GASOLINE, SUSPENSION:FRONT:SPRINGS:LEAF SPRING ASSEMBLY:U-BOLT, LEAF SPRING TO AXLE
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at various speeds there was a loud noise present coming from the front end of the vehicle. The vehicle was taken to the local dealer who discovered that the front driver’s side axle was fractured. The front driver’s side axle was replaced but the contact stated that a slight noise was still present coming from the front end while driving. The cause of the failure was not yet determined. The contact also indicated that while his wife was driving, the odor of fuel was present inside the vehicle. Upon inspection, his wife discovered fuel leaking from the vehicle. The vehicle was taken to the local dealer who diagnosed that the plastic fuel line had cracked causing fuel to leak from the vehicle. The plastic fuel line was replaced, and the failure was fixed. The manufacturer was notified of the failure. The failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514238March 28, 2023
ELECTRICAL SYSTEM, STEERING
Power steering failure upon starting truck. Wheel did not turn. Dash message said Esc and power steering malfunction . Restart car multiple times with same issue. Wait a few hours and start car - no warnings or power steering issues. Went to Chevrolet dealership and was told no codes had been triggered and to bring back when issue arises again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513789March 25, 2023
STRUCTURE:BODY
The frame of the truck is excessively rusty and the manufacture undercoating has flaked off. All components of the frame and underbody have significant rust for the age of the vehicle. This was just addressed with the dealership who stated there was no warranty to cover it. There has been no service done to the frame and all preventative maintenance and service checks have been done at the dealership on time. It was just recently noticed to be so rusty. This poses a problem with the safety of the frame of the vehicle which can lead to cracks, broken welds, holes, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513302March 22, 2023
SERVICE BRAKES, HYDRAULIC
The contact's husband owns a 2020 Chevrolet Silverado 1500. The contact stated that while her husband was driving at approximately 65 MPH, the vehicle suddenly decelerated to 40 MPH. The contact stated that the failure recurred on various occasions and that an unknown warning light was illuminated. The vehicle was taken to a local dealer, where the failure could not be duplicated. The failure reoccurred and the vehicle was taken back to the dealer, where it was diagnosed that two brake calipers needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer, where it was diagnosed that the brake master cylinder needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was then taken to Classic Chevy Sugar Land (Southwest Fwy, Sugar Land, TX 77478), where it was diagnosed that the brake master cylinder needed to be replaced again. The VIN was not included in NHTSA Campaign Number: 20V116000 (Service Brakes, Hydraulic). The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and the contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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