Chevrolet Silverado Complaints (2016)

976 consumer complaints on file.

#11209016May 21, 2019
SERVICE BRAKES
VACUUM PUMP FAILED SUDDENLY, ALMOST HAD A COLLISION DUE TO VERY HARD BRAKING. THE VEHICLE IS CURRENTLY AT THE DEALER FOR REPAIRS ($2,100 INCLUDING NEW BRAKES). I DON'T HAVE ANY DOCUMENTATION YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208678May 20, 2019
AIR BAGS
I HAVE TAKEN MY VEHICLE TO THE DEALERSHIP THREE TIMES BECAUSE MY AIRBAG LIGHT KEPT TURNING ON. SUPPOSEDLY IT WAS FIXED BUT NOW THE AIRBAG LIGHT IS ON AGAIN AND I HAVE A MESSAGE ON MY SCREEN THAT SAYS" SERVICE AIR BAG"! IT IS FRUSTRATING TO HAVE TO PAY SO MUCH MONEY FOR A NEW VEHICLE AND TO HAVE SUCH PROBLEMS AT SUCH AN EARLY STAGE OF THE VEHICLES REGULAR MAINTENANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208519May 19, 2019
UNKNOWN OR OTHER
AC CONDENSER LEAKS FREON ON WELDED AREA. RECHARDED 3 TIMES, FIRST LAST ABOUT A WEEK,SECOND ABOUT 3 DAYS AND THIRD 1 DAY ! NOW IT WILL COST $800 + TO REPLACE IT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208418May 18, 2019
POWER TRAIN
VEHICLE VIBRATES AND SHAKES SIGNIFICANTLY BETWEEN 60-75 MPH. HAS BEEN ONGOING SINCE JANUARY 2019, TWO MONTHS AFTER PURCHASING USED VEHICLE FROM DEALERSHIP. CURRENT MILEAGE IS JUST OVER 52K. THERE ARE NUMEROUS PEOPLE WITH SAME YEAR, MAKE, AND MODEL HAVING THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208461May 18, 2019
SERVICE BRAKES
LOSE BRAKING POWER ON THE 2ND APPLICATION AT A LOW SPEED. HAD AN ACCIDENT TRYING TO SLOW DOWN COMING TO AN INTERSECTION DUE TO LOW TO NO STOPPING POWER.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11208469May 18, 2019
UNKNOWN OR OTHER
THE A/C IN MY 2016 CHEVROLET SILVERADO 1500 STOPPED WORKING ON 5/15/2019 I TOOK THE VEHICLE TO THE DEALER ON 5/16/2019 TO HAVE LOOKED AT. I WAS TOLD THAT THERE IS A PINHOLE LEAK IN THE CONDENSER. I WAS CHARGED 120.00 TO HAVE THE PROBLEM DIAGNOSED. THE COST TO REPAIR WAS ESTIMATED AT OVER 900.00 WHAT UPSETTING IS THAT I'M NOW FINDING OUT THAT THIS IS A KNOWN PROBLEM THAT GM IS TOTALLY AWARE OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208206May 17, 2019
SERVICE BRAKES
HARD BRAKE PEDAL AT LOW RPM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11208298May 17, 2019
SERVICE BRAKES
2016 SILVERADO CREW CAB, 3RD ONE I HAVE PURCHASED FROM THIS DEALERSHIP. IN DECEMBER OF 2018 , WITH 57094 MILES ON IT, THE TRUCK HAD A POWER BRAKE FAILURE WHILE BEING PARKED. TOOK THE TRUCK TO THE LOCAL DEALER WHO SAID IT WAS NOT UNDER WARRANTY. PASSED ON HAVING THE WORKED DONE THERE AND BROUGHT IT TO MY LOCAL REPAIR SHOP WHERE THEY DIAGNOSED IT AS A PROBLEM WITH THE POWER BRAKE BOOSTER PUMP. THE BILL CAME TO $384.33, WHICH I PAID WITH A CREDIT CARD. ON MAY 7TH, 2019, I RECEIVED NOTIFICATION FROM GM THAT THERE WAS A PROBLEM WITH THE BRAKE BOOSTER PUMP ON THE 2016 SILVERADO. THE LETTER INSTRUCTED THOSE WHO HAD A REPAIR MADE ALREADY TO SUBMIT THE FOLLOWING INFORMATION IN ORDER TO RECEIVE PARTIAL/TOTAL REIMBURSEMENT: -NAME AND ADDRESS OF THE PERSON WHO PAID FOR THE REPAIR. -THE VIN NUMBER OF THE VEHICLE THAT WAS REPAIRED. -DESCRIPTION OF THE PROBLEM, THE REPAIR PERFORMED AND WHO PERFORMED THE REPAIR. -THE TOTAL COST OF THE REPAIR EXPENSE THAT IS BEING REQUESTED. -PROOF OF PAYMENT FOR THE REPAIR IN QUESTION AND DATE OF PAYMENT. I WAS ABLE TO GATHER ALL THIS INFORMATION AND PRESENT IT TO THE DEALER FROM WHOM I HAD PURCHASE THE TRUCK. I WAS INFORMED THAT THE SIGNED CREDIT CARD RECEIPT THAT WAS ATTACHED TO THE BILL WAS NOT SUFFICIENT AS PROOF OF PAYMENT (WORKS WHEN I GO TO A RESTAURANT). THE DEALER STATED THAT GM REQUIRES A COPY OF MY CREDIT CARD BILL FOR THAT TIME PERIOD. THIS MEANS THEY WOULD ALSO HAVE MY CREDIT CARD NUMBER, A LIST OF EVERY PURCHASE I MADE IN THAT TIME PERIOD. WHAT PAYMENTS I HAD MADE AND ANY OUTSTANDING DEBT. I DECLINED TO GIVE THE DEALER THIS INFORMATION. CALLED GM CUSTOMER SERVICE AND WORKED UP TO THE SUPERVISOR LEVEL AND GOT THE SAME RESPONSE. THE WANTED MY CREDIT CARD STATEMENT. I TOLD THE SUPERVISOR THAT I THOUGHT THE REQUEST WAS VERY INTRUSIVE AND AGAIN, DECLINED TO PROVIDE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208354May 17, 2019
SERVICE BRAKES
BRAKE PADDLE WILL SOMETIMES GO HARD ON A SECOND APPLICATION MOST NOTABLY WHEN GOING SLOW AS IF THE POWER BRAKE PART OF THE SYSTEM IS NOT WORKING, STILL HAVE A GOOD PADDLE BUT ALMOST NO STOPPING POWER. LOOKING FOR A RECALL, NOT FOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207973May 16, 2019
SERVICE BRAKES
NEAR BRAKE FAILURE AT LOW SPEED LIKE COMING TO A STOP SIGN, GARAGE DOOR, ETC. VERY HARD TO PUSH PEDAL. ALMOST HIT SEVERAL CARS. TICKING NOISE IN ENGINE COMPARTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207431May 14, 2019
VISIBILITY/WIPER
WHILE DRIVING, I HAD THE REAR DEFROSTER ON. I SMELLED BURNING PLASTIC, SO I ROLLED-DOWN MY WINDOWS TO VENT THE FUMES. ABOUT 2 MINUTES AFTER I ROLLED THEM BACK UP I HEARD A LOUD 'BANG' AND SAW THAT MY REAR WINDSHIELD, ON THE PASSENGER SIDE, HAD COMPLETELY SHATTERED, WITH A FIST-SIZED HOLE RIGHT IN THE MIDDLE OF IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207637May 14, 2019
SERVICE BRAKES
DURING PARKING OR IN TRAFFIC, THE BRAKES ON THIS VEHICLE HAVE A TENDENCY TO BECOME VERY STIFF AND NOISY REQUIRING INCREASED PRESSURE TO APPLY THE BRAKES. THE PROBLEM HAS CAUSED SEVERAL NEAR-MISS ACCIDENTS AND HAS BECOME MORE FREQUENT BETWEEN OCCURRENCES. THE PROBLEM WAS REPORTED TO THE DEALERSHIP IN NOVEMBER OF 2018, BUT BECAUSE MY APPOINTMENT WAS LATER IN THE DAY, THEY ASKED IF I COULD RETURN ANOTHER DAY TO HAVE THE PROBLEM DIAGNOSED. I HAD IT DIAGNOSED FINALLY ON MAY 4, 2019 WHICH THEY DID NOT ELUDE TO THIS BEING A FREQUENTLY REPORTED ISSUE, NOR THAT THE ISSUE HAS BEEN ONGOING SINCE THE PREVIOUS YEAR. THE DEALERSHIP STATED THAT THE REPAIR WOULD COST OVER $700 WHICH I COULD NOT AFFORD AT THE TIME. BUT THEN 4 DAYS LATER I RECEIVE A LETTER (ATTACHED) IN THE MAIL, DATED APRIL 2019, THAT SAYS THAT THE BRAKE ISSUE WAS IDENTIFIED, BUT I WOULD ONLY QUALIFY FOR THE EXTENDED COVERAGE IF THE PROBLEM WAS REPORTED WITHIN 6 YEARS OF THE PURCHASE DATE OR 72,000 MILES, WHICHEVER WAS FIRST. AT THE TIME THE ISSUE WAS DIAGNOSED, THE MILAGE ON THE VEHICLE WAS 73,265, CONVENIENTLY JUST OUTSIDE THE RANGE OF THE MILAGE IDENTIFIED IN THE LETTER. IF GM WAS FAMILIAR WITH THIS ISSUE IN 2018, WHY SEND THIS LETTER OUT IMMEDIATELY FOLLOWING MY DIAGNOSIS, WHERE I WAS ALLOWED ZERO OPPORTUNITIES TO HAVE THE PROBLEM REPAIRED? WERE ALL THE OTHER VEHICLE OWNERS WHO EXPERIENCED THE PROBLEM GIVEN THE SAME MILAGE AND YEAR RESTRICTIONS AS ME? ALSO, HOW IS IT THAT A BRAKING PROBLEM WHICH HAS BEEN KNOW TO CAUSE ACCIDENTS AND INJURIES ALLOWED TO PERSIST UP UNTIL THERE IS A SEVERE PROBLEM, POTENTIALLY RESULTING IN A FATALITY BEFORE A RECALL IS JUSTIFIED? THERE ARE MORAL CONCERNS WITH THIS ON ADDITION TO THE GENERAL SAFETY CONCERNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207235May 13, 2019
SERVICE BRAKES
HARD BRAKE PEDAL AND NEAR COMPLETE BRAKE FAILURE AT LOW SPEEDS DUE TO FAULTY VACUUM PUMP FOR BRAKE BOOSTER. VACUUM PUMP UNABLE TO PROVIDE ENOUGH VACUUM TO BRAKE BOOSTER CAUSING VERY HARD PEDAL AT LOW SPEEDS AND STOP AND GO TRAFFIC. VEHICLE IS WELL MAINTAINED WITH APPROX 52,500 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207285May 13, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 SILVERADO 1500. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT INDICATED THAT WHEN DEPRESSING THE BRAKE PEDAL TO AVOID THE COLLISION THE MESSAGE "SERVICE BRAKE ASSIST" HAD DISPLAYED AND THE BRAKE PEDAL WAS HARD WHILE DEPRESSED. NO INJURIES WERE REPORTED. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE WAS TOWED AWAY. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT CONTACTED REGARDING THE FAILURE. THE FAILURE MILEAGE WAS 81,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11207138May 12, 2019
SERVICE BRAKES
WHEN MOVING SLOWLY BRAKE PEDAL BECOMES HARD TO PUSH MAKING IT DIFFICULT TO STOP IN POSITION OF DRIVE UP WINDOW OR PARKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206489May 9, 2019
SERVICE BRAKES
WHEN DRIVING SLOW THE BRAKE BOOSTER DOESNT SEEM TO WORK, UNLESS YOU PRESS ON THE GAS. WHEN REVERSING SLOWLY BRAKES GO OUT. WHEN STUCK IN TRAFFIC BUMPER TO BUMPER AND DRIVING SLOW THE BRAKES SEEM TO NOT WORK UNLESS YOU PRESS ON THE GAS. THE FIRST TIME IT HAPPENED WAS IN DECEMBER 2017 AND ITS STARTING TO HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206534May 9, 2019
SERVICE BRAKES
SUDDENLY IN EARLY NOVEMBER, WHEN I PULLED INTO A PARKING LOT OR INTO THE DRIVEWAY IN MY HOME THE BRAKE PEDAL ON THE TRUCK WOULD SUDDENLY BECOME HARD AND INCOMPRESSIBLE. I NEARLY HIT OTHER VEHICLES AND PEDESTRIANS BECAUSE I COULDN'T BRAKE AT LOW SPEEDS. I TOOK IT TO THE SHOP AND WAS TOLD THE VACUUM PUMP WAS NOT WORKING PROPERLY AND NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205789May 6, 2019
POWER TRAIN, UNKNOWN OR OTHER
I HAVE HAD THIS HARD JERKING AND SLAMMING OF MY TRANSMISSION IN MY TRUCK SINCE I PURCHASED IT BRAND NEW. IT OCCURS WHEN GOING FROM REVERSE TO DRIVE IT WILL HESITATE AND NOT GO INTO GEAR AND THEN IT SLAMS AND JERKS THE VEHICLE VIOLENTLY WITH A ALOUD CRACK NOISE OF THE GEARS SLAMMING TOGETHER. IT ALSO OCCURS WHEN I AM IN BETWEEN THE SPEED OF 40-50 MPH. I WILL BE DRIVING DOWN THE ROAD AND THE TRUCK WILL SLAM INTO GEAR WHILE DRIVING. IT ALSO HAD A VERY HIGH IDOL AND SHAKES THE TRUCK. I HAVE BROUGHT MY TRUCK INTO THE CHEVROLET DEALERSHIP FOR THESE ISSUE 5+ TIMES NOW AND CONTACTS THE GM TO HELP GET MY ISSUE SOLVED AND THEY JUST CAN'T NOT FIX THE ISSUE. I DON'T WANT TO GET STRANDED WITH MY FAMILY IF THE TRANSMISSION DECIDED TO BREAK OR CAUSE TROUBLE. I HAVE HAD MULTIPLE OCCURRENCES OF THIS ISSUE HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205445May 3, 2019
SERVICE BRAKES
LOSS OF BRAKES AT LOW SPEEDS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204628April 29, 2019
SERVICE BRAKES
AT A GAS STATION MOVING TO PARK, WHEN I PRESSED THE BRAKES THE VEHICLE WOULDN'T STOP UNTIL I PRESSED VERY VERY HARD ON THE BRAKE PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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