Chevrolet Silverado Complaints (2020)

902 consumer complaints on file.

#11551470October 23, 2023
POWER TRAIN
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at 30 MPH, the vehicle briefly vibrated and shuddered before losing motive power. After tapping the brake pedal and rapidly accelerating, the vehicle continued to vibrate and shudder but eventually returned to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550193October 16, 2023
SERVICE BRAKES
Brake calipers on 3 of 4 wheels are trying to lock up. Only 54000 miles on the truck this should not be an issue. Could KILL someone
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548439October 5, 2023
POWER TRAIN
the transmission on my truck shudders and shakes very badly, contacted GM ,also the dealer told it would take 3-4 weeks to repair , i am left without away to work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547508September 30, 2023
TIRES:TREAD/BELT, TIRES, TIRES:SIDEWALL
Tire size LT275 65 R20. Driving on Interstate Sunday September 24, 2023 the driver's side back tire blew out causing damage to the rim and side panel of the truck and bumper. We were pulling a 35 foot fifth wheel. We were able to successfully pull over to shoulder but had to wait over an hour for help. The blow out did do some damage to the fifth wheel also. Felt very unsafe until Georgia Champs arrived behind our camper. Our truck had about 16,000 miles on it and the tires. Last October the passenger side rear went flat (12,000 miles on the tires) and were able to pull over before a blowout. There we were stuck for about 3 hours on an interstate and had to change the tire ourselves because couldn't get someone out and felt unsafe waiting any longer.Both tires were on rear of truck and the blowout left over $6000 damage according to the estimate not including damage to the RV.We had no warning alert on the truck and a Goodyear salesman said the tires were not defective. But, we did not run over any apparent road hazard. We felt unsafe and were lucky the blowout didn't cause us to lose control of the truck or RV. Seems hard to believe this can happen twice in less than a year with pretty new tires. We always inspect the tires and make sure the tires are properly inflated according to the truck specifications.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546695September 26, 2023
SUSPENSION, WHEELS
UPPER CONTROL ARM FAILURE TWICE , 1ST TIME IT HAPPEN WAS FEB. 2023 THEN LAST THURSDAY 09/21/23 HAPPEN AGAIN IF GOING AT A HIGH RATE OF SPPED WOULD OF LOST CONTROL , 1ST TIME WAS DOING 35MPH THEN 2ND WAS DOING ABOUT 10MPH NO WARNING JUST SNAPPED THE BALL JOINT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545760September 21, 2023
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Started to notice water marks on the driver and passenger side rear window. According to online forms it is a common problem with 2019 and 2020 silverados with a sliding rear window. The dealer claimed it wasn't a safety issue, which I argued it was due to the mold. Chevy knew about the manufacturing problem before they even sold me the vehicle and did nothing to fix it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545329September 19, 2023
UNKNOWN OR OTHER
I am writing this complaint to bring up the melting dashboard on my 2020 Silverado. I took my vehicle to Beaver Chevrolet in Jacksonville ,FL and they identified that there is an issue with my dashboard. However, they refused to fix or replace it. The service manager check his personnel vehicle and confirmed that his is sticky as well. My co-worker who owns a 2020 GMC Sierra also has a sticky dash. This issue is dangerous as my dash is very shiny and reflects everything onto the glass making it very difficult to see.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545093September 18, 2023
ELECTRICAL SYSTEM, STEERING
Loss of power steering, on 2 occasions. Started the vehicle and got a caution notice saying drive with care power steering disabled. Sure enough no power steering. Stopped vehicle waited, re-started vehicle, problem persisted. Made other transportation arrangement plans, restarted vehicle after a bit a problem seem to be gone. Stored codes we're 121, 131, and 140. BCM Communication loss, Power brake communication Loss and Steering Control communication failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544676September 15, 2023
STEERING
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated while driving approximately 60 MPH, the steering wheel seized. The "Loss of Power Steering - Drive with Care” message was displayed. The driver pulled over, but the failure persisted. The vehicle was taken to the local dealer, where it was diagnosed that the steering module and steering column needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543872September 11, 2023
ELECTRICAL SYSTEM
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated that the radio volume was decreasing and increasing intermittently. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was water leaking through the rear sliding window into the stereo amplifier, which had caused the amplifier to experience an electrical shortage. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 63,763.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543598September 9, 2023
ENGINE
Fan pulley broke in half, snapped fan belt, damaged fan and caused truck to overheat. Truck would not turn off when overheated, even when fan was not working, so truck kept getting hotter. Dealer said this is the 3rd one they've seen this week
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542283September 2, 2023
POWER TRAIN
My car turned left with the risk of jumping to the opposite lane. It happened twice. First at 40 mph and the second time at 70 mph. I didn’t feel any issue with the steering drive but more with the traction. I’m not sure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542176September 1, 2023
SERVICE BRAKES
About a month ago I noticed some intense shaking in my 2020 Silverado 1500 RST when braking. The shaking is not only felt in the seat and steering wheel, but is also observable in the dash and in the gear shifter. Due to the obvious concern, I made an appointment with the dealer who, after inspection, stated that all 4 rotors were warped due to overheating. I mostly use the truck on the highway, tow a river raft (easily carried by 2 people) on a small trailer 2 times a year (about 70 miles roundtrip), have never used the bed with excess weight, do not ride my brakes when driving, and I live in Alaska where the temperature is cool (high temps rarely exceeding mid 60's). The brake status report on my dash presently shows my original brake pad life to be 83% on the front and 89% on the rear which was inline with the dealer report that the brake pads were still quite thick. These prove that the brakes have not been overused or abused. According to Kaufman and Associates website, "General Motors is recalling over 350,000 2020 Chevrolet Silverado and GM Sierra pick-up trucks due to a fault in the brake system....The issue involved a lack of heat-treatment for the bolts used to attach both the front and rear calipers.....The issue comes down to long-term performance and safety....Untreated bolts run the risk of breaking under loads, and this can result in braking issues, wheel rotation problems, and internal damage to other parts of the truck. These trucks also suffered from brake system control module and premature brake wear issues, and countless owners have reported brake system issues as varied as check engine lights to outright brake failure." According to the local dealer, my VIN isn't included in the recall and they cannot fix it until it is included (or I dish out $2k). It seems obvious that the issue in my truck is the same that led to the recall of the other 350,000 trucks and I simply need my VIN added so that it can be fixed before catastrophic brake failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540926August 26, 2023
TIRES:TREAD/BELT
The outside tread separated without a drop in air pressure or without any warning, other than a wobble before the tire blew out. This occurred at 65 mph (posted speed limit) on a busy interstate. I was only able to avoid a wreck because I was traveling in the right lane and was able to immediately pull off the side of the road. The tire destroyed my inner wheel well and outer trim, causing over $1,400 damage. The tread flew into the left lane and was run over by every vehicle traveling in the left lane. I turned the tire in to the General Manager at the Williamsburg Goodyear Store, [XXX] . He gave me the number to call for Goodyear claims. I called the number twice during business hours 1:00 pm to 2:00 pm CST only to reach a voicemail that said they were on their lunch break. The voicemail did not give an option to leave a message. I reported this the next day via email to [XXX] . He said he would give Goodyear Claims my telephone number and email address and they would get back to me. I have not heard back from Goodyear. My insurance company has photos of the damage and paid $1,200 for the damage and I paid $200 for my co-pay to have my truck repaired. I have photos of the tire and damage that I can provide. Because I have zero faith in a tire that blew without warning with 41,800 miles on a 55,000 thread wear warranty, I purchased 4 new tires from another manufacturer. [XXX] said this tire was discontinued and wasn't available to replace the blown tire even if I wanted to replace it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540298August 23, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated that after driving at an undisclosed speed and towing a fifth wheel, after visual inspection, the contact observed that due to the routing of exhaust system, heat from the exhaust had started to melt the front wall of the trailer. The contact was concerned that the trailer battery and propane tank were resting on the other side wall, which could potentially cause a fire. The vehicle was not taken to the dealer or an independent mechanic. The manufacturer was notified of the failure but advised the contact that the exhaust could not be rerouted. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540089August 22, 2023
POWER TRAIN
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated while driving at various speeds, the vehicle was shuddering while depressing the accelerator pedal. The contact also stated that after cold starting the vehicle, the vehicle shifted hard from first to second gear. There was no warning light illuminated. The vehicle was taken to a dealer where the transmission fluid was flushed; however, the failure persisted and became more frequent. The manufacturer was notified of the failure and agreed to cover half the cost of a new transmission. The vehicle was not repaired. The failure mileage was approximately 59,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538623August 15, 2023
STEERING
The key will get stuck in the ignition cilinder when I try to turn off the truck. This happens several times, I got to turn it on and off several times to get the key out of the ignition barrel. The truck was taken to the dealer to be repaired, they replaced the cylinder (part #13528553) and the housing (part# 84990323) AMD it didn't fix the problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537927August 11, 2023
AIR BAGS
The driver airbag has rusted causing a service safety restraint system light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537358August 9, 2023
ENGINE
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the emission system warning light and the throttle control warning light were illuminated. Additionally, the contact stated that the vehicle shuddered while being started. The vehicle was taken to the dealer, who replaced the spark plugs and made several other unknown repairs. The dealer also informed the contact that the engine needed to be replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536507August 4, 2023
STEERING
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated when she started the vehicle and attempted to shift into reverse(R) there was an unknown warning light illuminated. The contact stated that the steering wheel was locked. The contact was unable to turn the steering wheel. The contact turned off and restarted the vehicle, and the vehicle regained power steering functionality. The contact stated that the loss of power steering had occurred once. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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