Chevrolet Silverado Complaints (2017)

906 consumer complaints on file.

#11340538July 21, 2020
TIRES, TIRES:TREAD/BELT
OUR 2017 CHEVROLET SILVERADO 1500 WAS PURCHASED NEW FROM THE DEALERSHIP IN AUGUST 2017. THE TIRES THAT CAME WITH THE TRUCK ARE CONTINENTAL CROSSCONTACT LX20. I BEGAN TO NOTICE CHUNKS OF RUBBER TREAD COMING OFF OF ALL 4 TIRES WHEN THEY HAD APPROXIMATELY 27,000 MILES. I HAD THEM INSPECTED AT THE DEALERSHIP DUE TO SAFETY CONCERNS. I WAS TOLD IT WAS NORMAL WEAR FOR THESE TIRES. THE TIRES ARE RATED FOR 70,000 MILES. I CURRENTLY HAVE 36,500 MILES ON MY VEHICLE AND TOOK IT IN FOR REGULAR MAINTENANCE AND TIRE ROTATION. I WAS TOLD THAT THE TIRES NEEDED TO BE REPLACED DUE TO PITTING AND CHUNKING. THERE IS GOOD TREAD LEFT ON THE TIRES, HOWEVER THE RUBBER IS COMING OFF IN HUGE CHUNKS ON ALL 4 TIRES. THE MANUFACTURER HAS BEEN CONTACTED TO ADDRESS MY CONCERNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339654July 16, 2020
STEERING
WHILE TRAVELING DOWN THE ROAD AT DIFFERENT SPEEDS, THE STEERING WHEEL WILL RAPIDLY JERK AND THEN I LOSE ALL POWER STEERING. TOOK IT TO A MECHANIC, I WAS TOLD THERE WAS A MALFUNCTION CODE OF C0545, WHICH IS A POWER STEERING TORQUE SENSOR MALFUNCTION AND THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE REPROGRAMMED AND UPDATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339653July 16, 2020
STEERING
WHILE DRIVING DOWN THE ROAD, THE POWER STEERING WILL GO OUT AND I LOSE ALL POWER STEERING. THE STEERING WHEEL JERKS RAPIDLY WHILE TRAVELING DOWN THE ROAD. TOOK IT TO A MECHANIC. I WAS TOLD THE VEHICLE HAD A MALFUNCTION CODE OF C0545, WHICH IS A STEERING WHEEL TORQUE SENSOR MALFUNCTION AND THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE REPROGRAMMED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338249July 8, 2020
UNKNOWN OR OTHER
THE TRUCK GLITCHES TURNS OFF IN THE MIDDLE OF DRIVING ON THE FREEWAY OR TURNING SOMEWHERE IT WILL TURN OFF THE STEERING WHEEL GETS HARD AND EVERYTHING TURNS OFF FOR 3 SECONDS AND GOES BACK ON. I HAVE TAKEN IT IN AND REPORTED THIS MORE THAN ONCE AND IF I GET IN A CAR ACCIDENT BECAUSE OF THIS I AM SUEING THIS COMPANY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337624July 6, 2020
POWER TRAIN
I HAVE A PROBLEM WITH THE TRANSMISSION SINCE TRUCK WAS NEW , WHILE GOING WITH FOOT OFF GAS ABOUT 55 60 MPH AND SLOWER SPEEDS THE TRUCK TRANSMISSION BANGS AS IF THE TRUCK IS BEING REARENDED OCCASIONALLY HAPPENS WHILE ACCELERATING BUT MOST OF TIME WHEN NOT THE DEALER KEEPS DOWNLOADING TRANS INFO AND STATES NO PROBLEM FOUND. GOING STRAIGHT AHEAD. LAST HAPPENED SAT BUT ONGOING FOR 3 YEARS PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337384July 3, 2020
POWER TRAIN
GREETINGS ALL I HAD TO PUT MY TRUCK IN THE SHOP BECAUSE IT STARTED SHUDDERING AT 20 MPH AND I COULD BARELY GET ANYWHERE IN IT. I'M NOT SURE HOW MUCH IT IS GOING TO COST BUT HE SAID YOUR WOULD TAKE CARE OF IT. I WAS WONDERING WOULD PROVIDE THE SHOP WITH A PURCHASE ORDER FOR REPAIRS IF NEED BE. PLEASE LET ME KNOW AS SOON AS POSSIBLE SIR THANKS IN ADVANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331788June 30, 2020
POWER TRAIN
I BEGAN EXPERIENCING THE PROBLEM I AM ABOUT TO EXPLAIN SHORTLY AFTER PURCHASING MY TRUCK. I WOULD EXPERIENCE AN ABRUPT SHIFT FROM FIRST TO SECOND GEAR SHORTLY AFTER STARTING AND ON OCCASION IT WOULD ABRUPTLY SHIFT DOWN FROM SECOND TO FIRST, FEELING AS THOUGH I HAD BEEN REAR ENDED. I SCHEDULED MY FIRST ROUTINE SERVICE ON DECEMBER 16, 2017 AT 6217 MILES. THE SERVICE WRITER, AT THE SELLING DEALERSHIP, ADVISED ME THE COMPLAINT I WAS EXPERIENCING WAS "NORMAL", AS THE TRANSMISSION HAD "TO LEARN MY DRIVING HABITS" AND WOULD CLEAR BY MY NEXT ROUTINE SERVICE. MY NEXT ROUTINE SERVICE WAS NOVEMBER 29, 2018, AFTER HAVING ONLY DRIVEN 5,000 MILES AND I AGAIN COMPLAINED ABOUT THE TRANSMISSION ISSUE. THIS SERVICE WRITER ADVISED THE TRANSMISSION WAS STILL TOO NEW AND THAT IT'S NOT COMPLETED LEARNING MY DRIVING HABITS UNTIL AT LEAST 15,000 TO 20,000 MILES. I HAVE SINCE SEARCHED SEVERAL CHEVY TRUCK FORUMS (I.E. CARCOMPLAINTS.COM, GMTRUCKCLUB.COM, AND GM-TRUCK.COM) AND HAVE FOUND NUMEROUS COMPLAINANTS REGARDING THE SAME ISSUE EXPERIENCED BY OWNERS ACROSS THE STATES. EVERYONE COMPLAINS OF CHEVY NOT ABLE TO RECTIFY THE PROBLEM AND CITING "NORMAL" OPERATION. ON MAY 28, 2020 I WROTE TO CHEVROLET CUSTOMER ASSISTANCE CENTER. ON JUNE 26, 2020 I RECEIVED A RESPONSE FROM CHEVROLET IN A LETTER STATING THEY HAD BEEN UNABLE TO CONTACT ME AND IF THERE WAS NO FURTHER ISSUES THEY WOULD CLOSE THE CASE. I CALLED THE NUMBER IN THE LETTER AND SPOKE TO "[XXX]", REFUSING ANY FURTHER IDENTIFICATION, STATING HE WOULD TRY AND GET ME ANOTHER APPOINTMENT TO HAVE MY VEHICLE INSPECTED. I AM AWAITING A RESPONSE. JUST YESTERDAY, WHILE APPROACHING THE COMMUNITY SECURITY GATE AT MY HOUSING COMPLEX, THE TRANSMISSION ABRUPTLY SHIFTED FROM FIRST TO SECOND, LURCHING FORWARD, REQUIRING ME TO ABRUPTLY BRAKE TO AVOID CONTACT. THIS IS AN EXTREME SAFETY ISSUE THAT CHEVROLET IS REFUSING TO ADDRESS. PLEASE HELP!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331825June 30, 2020
UNKNOWN OR OTHER
MY AC QUIT WORKING FROM ONE DAY TO THE NEXT! NO WARNING NO NOISE JUST STARTED BLOWING HOT AIR. IT WORKED ON MY WAY HOME FROM WORK AND THE NEXT MORNING WOULD NOT COOL OFF AT ALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330634June 24, 2020
ENGINE
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V328000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. DAN CUMMINS CHEVROLET BUICK (1020 M.L.K. JR BLVD, PARIS, KY 40361) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS THEN INFORMED THAT A SENIOR ADVISOR WOULD CONTACT HER NEXT WEEK TO DISCUSS HER OPTIONS MOVING FORWARD. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329700June 19, 2020
ELECTRICAL SYSTEM
WHILE OPERATING THE MOVING VEHICLE THE TOUCHSCREEN ACTIVATES BY ITSELF CAUSING RADIO TO TURN ON OR OFF, BOTH CITY AND HIGHWAY OPERATION. THIS DRAWS ATTENTION AWAY FROM THE ROAD AND TO THE ELECTRONIC TOUCH PANEL RESULTING IN A POSSIBLE DISTRACTED DRIVING SITUATION. THE SYSTEM ALSO ACTIVATES OR DEACTIVATES OTHER FEATURES ON THE DISPLAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328736June 14, 2020
POWER TRAIN
WHEN I FIRST PURCHASED THIS VEHICLE IT HAS ALWAYS SHIFTED HARD AND SHUDDERED. I TOOK IT TO THE SHOP AND THEY TOLD ME IT WAS BECAUSE MY AUTO 4 WHEEL DRIVE WAS ON. IT CONTINUED TO HAVE ISSUES FOR THE NEXT COUPLE OF YEARS AND EACH TIME I TOOK IT IN FOR AN OIL CHANGE THEY WOULD TELL ME THERE WAS NOTHING WRONG WITH IT. THE CHECK ENGINE LIGHT WAS ON. I TOOK IT IN AGAIN AND THEY SAID IT WAS BECAUSE THE HOOD LATCH NEEDED REPLACED. REPLACED THAT AND 2 DAYS LATER THE CHECK ENGINE LIGHT WAS ON AGAIN. TOOK IT BACK AND THEY COULDN'T FIGURE OUT WHY IT WAS ON. 3 DAYS LATER, MY TRANSMISSION WENT OUT. HERE I AM, OUTSIDE OF MY WARRANTY AND NO WAY TO PAY THE 5,000 IT TAKES TO REPAIR MY TRANSMISSION. AS I AM READING ONLINE, IT SEEMS THAT THE ISSUES I WAS HAVING, GM WAS AWARE OF AND HASN'T MADE A FIX FOR THIS YET. GM REFUSES TO FIX MY TRANSMISSION WHEN THEY ARE AWARE OF ISSUES WITH THIS YEAR, MAKE, AND MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328091June 10, 2020
SERVICE BRAKES
MY TRUCK HAD THE ELECTRONIC BRAKE CONTROL MODULE REPROGRAMMING WITH SPS AS PER RECALL N192268490 PERFORMED ON NOVEMBER 11, 2019. THE REPROGRAMMING WORKED FINE FOR A FEW MONTHS. IN MARCH 2020, I NOTICED THAT AT LOW SPEEDS AND MAINLY WHEN BACKING, THE BRAKES BEGAN TO LOSE PRESSURE AND WHAT SOUNDED LIKE AND FELT LIKE THE ANTILOCK BRAKE SYSTEM WAS ENGAGING, AND VERY HARD PRESSURE WAS NEEDED TO STOP THE TRUCK WITH LONGER THAN EXPECTED BRAKING OCCURRING. AS A FEW MONTHS MORE PAST, I DID NOT RECOGNIZE THE PROBLEM MUCH AS WE HAVE QUARANTINED DURING THE COVID-19 CRISIS AND HAVE NOT DRIVEN MUCH. HOWEVER, SINCE LATE MAY, THE PROBLEM HAS DEFINITELY WORSENED AND OCCURS NEARLY EVERY TIME BRAKING AT LOW SPEEDS BOTH MOVING FORWARD AND REVERSE. I HAVE NOW SEEN THE WARNING TO SERVICE THE BRAKE ASSIST MESSAGE APPEAR ON MY DASH. ON MAY 28TH, 2020, WHILE BACKING OUR BOAT INTO STORAGE, THIS ISSUE OCCURRED AND NEARLY SENT THE BOAT INTO THE STORAGE ENTRY SIDE WALL AS THERE IS A SLIGHT HILL JUST IN FRONT OF OUR STORAGE. I HAD TO APPLY AS MUCH PRESSURE AS I POSSIBLY COULD TO THE BRAKES TO STOP THE TRUCK AND BOAT BEFORE HITTING THE ENTRY SIDE WALL. THE ISSUE OCCURRED REPEATEDLY AS I HAD TO MANEUVER THE BOAT BACK AND FORTH MUCH DIFFERENTLY TO ACCOUNT FOR THE BRAKING ISSUE. I NOTIFIED MY LOCAL CHEVROLET SERVICE DEPARTMENT AND WAS TOLD A NEW VACUUM BRAKE PUMP WOULD NEED TO BE INSTALLED AND WOULD BE AT CHEVROLET'S EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328003June 9, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE DRIVING AT LOW SPEED EXAMPLE TURNING INTO A PARKING SPOT, MAKING A U-TURN (ONTO MAJOR ROADWAY) COMING TO A STOP THE VEHICLE SHUTS DOWN LOSING ALL POWER LIGHTS ENGINE SHUTS OFF. STEREO PRESETS ARE GONE YOU HAVE TO THROW THE VEHICLE INTO PARK AND RESTART IT MAKING IT A VERY SCARY VEHICLE. A COUPLE WARNINGS COME UP ON THE DIC. CHECK STABILITY TRACK AND OPEN AND CLOSE DRIVER SIDE WINDOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327727June 8, 2020
SERVICE BRAKES
VEHICLE LOSES BRAKING ABILITY WHEN IN A SLOW-SPEED SITUATION, SUCH AS WHEN PARKING, GOING THROUGH A DRIVE-THROUGH RESTAURANT, OR WHEN IN STOP-AND-GO TRAFFIC. BRAKE PEDAL WILL GO TO THE FLOOR WHEN THE SITUATION OCCURS. A NOISE MAY OCCUR THAT APPEARS TO BE THE ANTI-LOCK BRAKING SYSTEM TRYING TO ENGAGE. PUMPING THE BRAKES SEEMS TO RESTORE FUNCTIONALITY FOR A SHORT PERIOD OF TIME. THE ISSUE DOES NOT OCCUR WHEN THE VEHICLE IS TRAVELING AT STREET AND HIGHWAY SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327420June 5, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT WHILE DRIVING IN STOP-N-GO TRAFFIC, THE TRANSMISSION FAILED TO SHIFT CORRECTLY WHILE GOING FROM 4 CYLINDER TO 8 CYLINDER OPERATION. THE VEHICLE WAS TAKEN TO BACHMAN CHEVROLET LOCATED AT 9650 BLUEGRASS PARKWAY, LOUISVILLE, KY 40299, (502) 632-0211) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR PROVIDE A CAUSE FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 36,000. *LN CONSUMER STATED VEHICLE WAS TAKEN TO 3 DIFFERENT DEALERS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327272June 4, 2020
ENGINE
CHEVY ADMITS TO A KNOWN ISSUE WITH TORQUE CONVERTER SHUDDER WHICH HAPPENS BETWEEN 25-65MPH WHEN ACCELERATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325585May 22, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
MY TRUCK BEGAN WITH A NOTIFICATION THAT SAYS "SERVICE STABILITRAK", OVER THE COURSE OF 48 HOURS IT WENT FROM ON HARD BUMPS AND JUST THE NOTIFICATION, TO NOW CONSTANTLY TURNING ON. THERE WAS A RECALL FOR THIS ISSUE WITH THE ABS, BUT I HAVE TO PAY THE DEALER OUT OF POCKET. THEY ARE CURRENTLY DOING THE DIAGNOSIS ON IT TO SEE WHAT THE ISSUE IS. IF THE ISSUE MATCHES THE SAME ABS ISSUE AS THE RECALLS FOR 2014-2018 MODELS ON THE SILVERADO, WOULD THERE BE A WAY TO FIGHT THE CHARGES? THE WARNING NOTIFICATION AND ICON WOULD LIGHT UP WHEN EITHER STATIONARY OR MOVING AT ANY SPEED. 48 HOURS AGO IT WOULD ONLY DO IT WHEN TURNING AT ALMOST FULL ROTATION, OR DRIVING OVER SOME CRACKS ON THE ROAD. NOW IT JUST DOES IT RANDOMLY AND VERY OFTEN TO WHERE THE BRAKES WOULD SHAKE WHEN APPLIED. POWER ALSO GOES DOWN A BIT, AND THE WHEEL WOULD JERK. PRETTY MUCH EXACTLY AS HOW ALL THE PRIOR COMPLAINTS ABOUT IT BEFORE THE RECALL WHEN IT REACHED YOUTUBE. IT MAKES DRIVING VERY DANGEROUS AS I CAN BE TURNING, THEN THE WHEEL WOULD SPRING BACK INTO A DIFFERENT POSITION. BEFORE THIS NOTIFICATION, WHEN I APPLY THE BRAKE IT WOULD BE VERY SMOOTH. NOW BECAUSE THE TRUCK THINKS THERE'S SOME KIND OF ABS ISSUE, WHEN I BRAKE, IT WOULD SHAKE THE BRAKE RESPONSE (LIKE OLD CARS BEFORE ABS) AND ALSO MAKE THE VEHICLE VERY UNSTEADY. I CANNOT BRAKE ON A STRAIGHT LINE AS IT WOULD SWAY THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325118May 19, 2020
SERVICE BRAKES
LOSS OF BRAKES WHEN IN A SLOW MPH SITUATION SUCH AS DRIVE-THRU OR PARKING LOT SITUATION. REQUIRES SIGNIFICANT PEDAL PRESSURE TO STOP VEHICLE. ALMOST RESULTED IN COLLISION WITH VEHICLE IN FRONT OF MY TRUCK, BUT WAS ABLE TO STEER AWAY BEFORE IMPACT AND STOP SAFELY. MANY REPORT OF VACUUM PUMP ISSUE. SERVICE BRAKE ASSIST MESSAGE CAME UP AFTERWARDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325199May 19, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 1500. THE CONTACT MENTIONED THAT WHILE DRIVING AT VARIOUS SPEEDS, UNINTENDED BRAKING WAS EXPERIENCED. THE VEHICLE WAS TAKEN TO THE DEALER WEBER CHEVROLET CREVE COEUR LOCATED AT 12015 OLIVE BLVD, CREVE COEUR, MO 63141 (314) 567-3300 WHERE IT WAS DIAGNOSED THAT THE EBCM NEEDED TO BE REPROGRAMED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. A FEW WEEKS AGO THE CONTACT ALSO RECEIVED NHTSA CAMPAIGN NUMBER: 19V761000 (SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED TO TAKE THE VEHICLE BACK TO THE DEALER DUE TO IT BEING UNDER WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324662May 15, 2020
UNKNOWN OR OTHER
CHILD LOCK FEATURE FOR BACK DOOR WON'T SHUT OFF AND LOCK WILL NOT WORK! THIS HAPPENS WHEN CAR IS ON OR OFF IN PARK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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