Chevrolet Silverado Complaints (2024)

543 consumer complaints on file.

#11579023March 23, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
There is an electrical / turn signal and trailering issue. Not towing- the right turn signal gives a rapid flash when the automatic headlights are activated or in off position. The rapid flash goes away when manual headlights are used both running lights and on. Although the light still works with a rapid blink, there is a dash error message and it’s impossible to know while driving if the error is real or not. This issue is intermittent when auto headlights are selected. Towing- bigger safety issue. The trailer lights only work properly when headlights are in auto mode and daylight. When it gets dark, the headlights turn on and error messages happen and trailer lights go out. There are also error messages when manual running lights or manual lights are activated. Thus it appears there is no way to tow an RV safely at night. This did not occur on my 2021 Chevy 3500. These issues are wide spread but GM is doing nothing about it. Please help me, the other owners, and the public from these dangerous vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576239March 8, 2024
STEERING
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated that while driving at various speeds on newly paved roadways, the front end of the vehicle was darting around while steering. The vehicle was taken to the dealer, where the tires were replaced; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure and recommended the contact to replace the tires. The failure mileage was approximately 700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576046March 7, 2024
STRUCTURE:BODY
The vehicle was involved in a single vehicle roll over crash. The sheet metal of the roof pealed down and away from the frame of the vehicle. The windshield separated from the metal at the top portion of the windshield. The metal then began to separate from underneath the weld along the sides of the roof. The metal was then rolled inward into the passenger compartment of the vehicle. The metal pinned the front passenger seat back down and to the right against the passenger side B-pillar. Both A-pillars did not sustain any structural damage as the result of the crash.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
2
#11570573February 7, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, STEERING
Truck sends safety lights on dash one day and the next day they go off. Truck is running rough and has subpar fuel mileage driving 55 to 65 miles per hour. Esc light comes on and steering wheel changes sides to drive straight. Information screen goes black and flashes while driving. I have been in contact with gmc and they said I have to report to you before they will do anything. There was a recall for my type of Truck for poor fuel consumption but my vin was not included. I feel my truck has fell through the cracks and is in need of serious repairs. 72k for this truck and now I am having nothing but problem I feel used... please help! Thanks , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568911January 30, 2024
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
After 3 days of using the truck I parking the vehicle with a trailer and I stop the truck and turn off to check the back and when I try to start the engine don’t work and all the lights turn on low battery,no key,service service esc, traction control, and I stuck with the whole cabin outside of the drive way , pedestrians must use the street to instead of the sidewalk, take it to the dealer and they say it is the computer must be replace it .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565866January 16, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
Truck has been in and out of the shop since July. For more than 70 days total. I received a printout from a Chevy dealership in Georgia that indicated the main computer system lost communication with other components 11 times. It indicated it lost communication with the brake system control module three times and lost communication with the engine control module twice. Not sure exactly what that means, but it sounds rather serious. I've been trying since July to get GM or the dealership to buyback or replace my vehicle. Neither had ANY interest whatsoever. After I provided the attached photo to GM, they decided to buy my vehicle back. Seems that this issue is bigger than I know and surely needs some oversight from NHTSA so no one gets seriously injured due to GM's carelessness to address issues when they were brought up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565082January 12, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I believe my def heater has stopped working and my full def tank is now frozen. I’m now stranded in the middle of South Dakota in -29 degree weather. My truck will not drive. Or idle for the heater to keep me warm because the def is required for engine to run.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564730January 10, 2024
STEERING
With just under 900 miles the Steering wheel is turned to the left. There is a knocking noise when turning corners which the truck is now at the dealership for the 2nd time since I bout it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558140December 2, 2023
ELECTRICAL SYSTEM, ENGINE, BACK OVER PREVENTION: WARNINGS
On July 1st, 2023, I purchased a 2024 Chevrolet Silverado 2500 from Orielly Chevrolet in Tucson, Arizona. On July 2nd, 2023, an error message popped up on the dash, “Park Assist Blocked See Owner’s Manual”. It continued to happen on and off til this very day. The dealership "attempted" to fix the issue, but it obviously hasn't been resolved. Due to equipment being faulty, the chances of an accident whilst back up are significantly increased. At one point on this ordeal, the truck was in the shop for 61 days. It had been in my possession for 18 days. I am currently in the process of a buyback for the vehicle. I had to hire a lemon law attorney. A supervisor from GM advised that GM is refusing a buy back for the vehicle. The vehicle also displayed an error, "key not found" while I was driving at 50mph. A bit unsettling. That error showed up twice on the dash. The dealership said they fixed the issue with a software update. Recently, the vehicle has a ticking noise on the left side of the engine, and the engine idles so low, that it feels like it's going to stall. Those issues haven't been addressed at the shop, because I start a new job on Monday(12/4) and had to drive over 2k miles to get here. Thankfully the truck made it. Not a concern I should have with a brand new vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557393November 29, 2023
ENGINE, FUEL SYSTEM, DIESEL
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, where the battery was disconnected temporarily to reset the ECM. The check engine warning light was reset; however, the failure reoccurred while driving. Additionally, the contact stated that the vehicle was experiencing abnormal fuel consumption. The contact stated that the fuel economy was 8.2 - 9 miles per gallon while driving and hauling a trailer. The contact related the failure to an unknown GM voluntary recall for Faulty Fuel Injector Flow Rate. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557002November 27, 2023
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that while hauling a travel trailer at various speeds, the check trailer wiring warning message intermittently flashed on the instrument panel. The contact had taken the vehicle and the travel trailer to the respective dealers; however, neither dealer were able to determine the cause of the failure. Upon investigation, the contact discovered a TSB: 23-NA-113 which he linked to the failure. The bulletin stated that the travel trailer brake might become disabled due to a solar panel battery charger. The contact stated that whenever the trailer battery was fully charged and had a higher charge than the vehicle’s battery, there could be a back feed into the trailer brake power module causing a shutdown. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556746November 25, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
I have issues where I am connected to a new 42" 5th wheel and constantly get "Check Trailer Wiring" warnings as we drive down the road. I have been running with the lights on and they are on and fine, when the warning displays, but lose brakes to the trailer (both through pressing the brakes or controller and the trailer indicator light goes off). I cleaned the ground area and replaced the connector and still see issues. I checked continuity in the cable and good. I have been adding dielectric grease to the 7-pin connector. I saw a YouTube video where another gentleman, with a similar vehicle, had had the same issue and got a recall under GM Service Bulletin 6379278 for a trailer brake controller replacement. When I talked to GM/Chevy Consumer support, they advised that my truck was not under this bulletin and advised to call the NHTSA to get a case open or added to the service bulletin. I have a case open with GM #9-11303425686.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554102November 7, 2023
ELECTRICAL SYSTEM
The integrate trailer brake control system malfunctions when a trailer equipped with solar panels is hooked up. I recently rented a newer travel trailer and kept on getting a warning that the brake control system was disengaging. Every 30-60 seconds the system would connect and the quickly disconnect. I troubleshooted by hooking up a trailer without solar and the brake controller worked as intended. I also troubleshooted with the trailer by hooking up a 2015 Ford F-350 and the trailer brakes worked as intended. This is a known issue among the 2024 Chevy 2500 and 3500 owners that have reported the same issue. Replacing the trailer control system does not fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553366November 3, 2023
ELECTRICAL SYSTEM
The GM brake controller will disconnect with the trailer being pulled. You get a message on the information center that the brake controller has lost connection with the trailer or no trailer brakes are available, something to that effect. This has happened up to 5 times in one day. You never know when this will happen. Pulling a 7,000lb trailer and not knowing when you will have 'no brakes' is dangerous. I bought the truck to pull my RV trailer, now am afraid too. I brought my truck into a dealer and first was told "the issue is in the trailer". There is a bulletin saying the issue is do to 'the solar panels or solar generator', I have nether, just one lead acid battery. Then was told 'they don't know what they can do'. I've been in contact with other that have the same make, model, and year that is having the same issue ! I now have a very expensive vehicle that I can't do with what it was advertised it could do !!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553114November 1, 2023
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
Recently purchased a 2024 Chevrolet Silverado Hd3500 and use it to haul a 40' 5th wheel toyhauler. Several instances when I connected the RV electrical cord to the truck I would see a "check trailer wiring" message. Along with this message I noticed there was no current going to the RV brakes. I had several technicians look into matter, but could not find a resolution. Later my brother sent me a YouTube related to this problem. It appears that if the RV has solar cells for power or the RV generator is running, the voltage on the RV battery is affecting the truck sensors and disables the brakes. This can be a life threatening issue for the vehicle driver or others on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550556October 18, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, LANE DEPARTURE: ASSIST
Instrument Cluster screen blinking On/Off and showing "Service Instrument Cluster" message. Lost all indications of speed, warnings, gauges, gear selection. Could not tell if vehicle was performing correctly. All sensors appeared to be working, but indications to driver missing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549810October 13, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES
I kept getting “check trailer wiring” messages followed by a “trailer disconnected” message while towing a trailer and the trailer brakes would not engage. The trailer would “reconnect” and then “disconnect” constantly while driving. I lost my trailer brakes while trying to brake down a hill. Not having working trailer brakes is extremely dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548225October 4, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
If our trailer is plugged into the truck the warning "check trailer wiring" pops up. The warning ("check trailer wiring") would display and then the message "trailer connected" would generally happen. The trailer breaks disconnect during this time making it extremally dangerous for us and anyone else on the road if we need to stop quickly. This is not an issue with our new trailer as we pulled it with a 2017 Silverado with no issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547923October 3, 2023
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated while driving at various speeds, the message "Check Trailer Wiring - Trailer brakes Disconnected" was displayed on the instrument panel. The contact stated that the failure caused the trailer brakes to fail to engage as needed. The vehicle had been taken to the dealer and it was confirmed to be a known failure however, the cause of the failure was not found. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547098September 28, 2023
SERVICE BRAKES
New Silverado 2500 HD LT and new Keystone Cougar 30BHS. My new truck is experiencing random trailer break controller disconnection while towing. This happened yesterday on the first trip bringing it home from the RV Dealership to my house. The trip was 68 miles total. It happened often and without a pattern. It appears that many others are experiencing the same issue. See youtube link below: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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