Chevrolet Silverado Complaints (2017)

906 consumer complaints on file.

#11445331December 28, 2021
EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
The contact owns a 2017 Chevrolet Silverado 3500. The contact received a recall notification for NHTSA Campaign Number: 21V496000 (Equipment) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and confirmed that the part was not yet available. The contact had not experienced a failure. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444961December 26, 2021
SERVICE BRAKES
Backing up from my driveway, my brakes fail. The brake pedal was very hard, I had to pressed multiple times until vehicle came to a stop. It was a very scary moment almost rear ended car park on the street. I purchased this vehicle on 12/24/2021 From Antelope Valley Chevy in Lancaster Ca. Same day of the incident. 2017 Silverado. I try contacting the dealer but they’ve close already due to the holiday. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444533December 21, 2021
SERVICE BRAKES
I was in a drive thru yesterday and couldn’t stop. I was traveling less than 5 mph, and the brake pedal was extremely stiff, I had to pump the brakes several times in order to stop the truck. At one point I had to place the truck in park in order to keep the truck from moving because the brake pedal wouldn’t hold the truck still. It happened a few more times on my way home in slow traffic. I almost crashed once.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443784December 14, 2021
SERVICE BRAKES
I PICKED UP MY TRUCK FROM THE DEALERSHIP AFTER REPAIRS DUE TO AN IMPACT WITH A DEER. THE VEHICLE WAS AT THE DEALERSHIP FOR THREE WEEKS. AFTER TRAVELING LESS THAN THREE (3) MILES, FROM THE DEALERSHIP, THE BRAKES DID NOT WORK PROPERLY/ISSUE WITH THE BRAKE PEDAL AND STOPPING. I WAS ABLE TO AVOID AN ACCIDENT BUT HAD TO PARK THE TRUCK AND HAVE IT TOWED BACK TO THE DEALERSHIP. UPON INSPECTION, THE DEALERSHIP ADVISED THAT THE VACUUM PUMP NEEDED TO BE REPLACED. I KNOW THERE IS A RECALL FOR THIS PART FOR THE CHEVY SILVERADO BUT MY VIN SHOWS NO RECALL SO I AM REPORTING THIS ISSUE FOR MY VIN AND HOPEFULLY THIS INFORMATION CAN HELP ANOTHER TRUCK OWNER AVOID AN ACCIDENT OR INJURY. IN THE EVENT THE RECALL IS EXPANDED TO OUR SILVERADO MODEL WE WOULD REQUEST REIMBURSEMENT FOR THE EXPENSE TO REPLACE THE DEFECTIVE PART. I HAVE ALSO CONTACTED GM DIRECTLY TO REPORT THIS ISSUE AND THEY ARE GOING TO FOLLOW UP WITH ME REGARDING THE MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443262December 9, 2021
ELECTRICAL SYSTEM
Was driving for 25 minutes in the truck. Temperature outside was around 40 degrees Fahrenheit. I did not know the rear defroster was on. My son who was in the back seat smelled smoke and said that the truck was on fire. I pulled to the side of the road and looked in the back and could see the rear defroster on drivers side was glowing and emitting smoke. I looked at rear defrost light and it was on. I turned the rear defroster off to prevent any more current from going through the wire. Once we were sure there was no more smoke or fire we got back in the vehicle. About 300 seconds later the window shattered. If my son was not in the back seat and smelled smoke the back seat could have caught on fire. I called the dealer and they stated no recalls for my vehicle. There is an article from Canada describing what happened to my truck. https://gmauthority.com/blog/2019/07/gm-truck-recall-2014-2019-silverado-sierra-trucks-over-fire-risk/ No warning at all. The rear defroster just started smoldering and smoking. I do have a rear sliding window so only the left glass pane was impacted.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11442973December 7, 2021
SERVICE BRAKES
No power brakes at low speeds ?? below 5 mph
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441938November 29, 2021
EQUIPMENT
The contact owns a 2017 Chevrolet Silverado 3500. The contact received notification of NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and another dealer, McCarthy Chevrolet (675 N Rawhide, Olathe, KS 66061) were made aware of the recall but informed the contact that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441997November 29, 2021
UNKNOWN OR OTHER, ENGINE, POWER TRAIN
ran system check and found code p0796 performed test drive and found torque converter switch slipping-checked fluid in the pan found excessive amount of debris removed transmission and disassembled finding 4-5-6 clutch burnt mup and debis went through the valve body and tcm - bushings are also damaged from debris , 75400 milees on 2017 silverado truck
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441711November 26, 2021
SERVICE BRAKES, POWER TRAIN
Brake assist issue I have a pic and transmission is HORRIBLE couldn’t even take on vacation had to get a rental it shutters really bad no help with fixing it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441545November 24, 2021
ELECTRICAL SYSTEM, STEERING, POWER TRAIN
I bought my 2017 Chevrolet Silverado 1500 certified pre owned on 11/04/2019 shortly after I purchased it I started having problems with it. From brakes to lights. An took it in for the recall on brakes and steering. After that I've not had cruise control, and the stabilitrak warning light has been on. And just about a year ago while driving an pulling trailer, I lost communication to transmission, electronic brake, park assist, trailer brakes, ect. An was forced to stop! After taking it in to dealership to fix it, they did which lasted not even a month and done it again numerous times leaving me stranded. Now just last night 11/23/2021 while pulling my trailer, as I came to a stop sign I hit my brakes and all trailer brakes locked up bringing me to a stop (trailer brake on dash has been set on 0 since they haven't worked since purchased ) I had to unhook trailer wiring to make it home. As I took off I lost communication to transmission again and trailer brake system warning chime kept going off repeatedly, lost dash gauges, causing transmission to get hot. As it was stuck in a certain gear. Your defective wiring/ electrical system has fault and potentially caused a SERIOUS accident, and is going to cost me an enormous amount of money to fix. Also the torque converter has been acting up for a year, forcing me to purchase a tuner just to stretch the life of transmission. This vehicle is NOT safe to drive on highway! This vehicle is life threatening. Putting my life, my familys life and innocent peoples life's in danger! Problem needs resolved or reimbursement/ new truck. A $37,000 truck should not be life-threatening. This truck has spent more time in a garage than on the highway. Solutions have to be done. Why pay for a $37,000 truck you can't use or risk everyone's lives!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441546November 24, 2021
SUSPENSION, STEERING, VEHICLE SPEED CONTROL
Lost all communication to transmission control module, electronic brake control module, trailer brake control module, broken can bus wiring, lost windows, can NOT DRIVE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441401November 22, 2021
SERVICE BRAKES
on or around august 13, 2021 this vehicle was brought to triangle chevrolet in defuniak springs fl. for a recall on a loss of power assist braking. in the last 3 weeks or so i have had a loss of power braking at low speed drastically increasing stopping distance while also putting a tremendous amount of effort on the brake pedal, 2 times while going through fast food drive through, 1 time while manuvering around a gas pump to get gas. it acts like there is a loss of vacuum assist, and sometimes there is some vibration in the brake pedal as it the antilock brake system is activating. did triangle chevrolet actually perform the recall? if so, did they do it correctly? , if they did , what is the remedy for this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440927November 18, 2021
EQUIPMENT
The contact owns a 2017 Chevrolet Silverado 2500. The contact received a notification for NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall; however, the contact was informed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440973November 18, 2021
STRUCTURE:BODY
On 09/30/2020, I purchase a used 2017 Chevrolet 2500HD work truck. Since the day I started driving, I been replacing tires every 2-3 months. I was told by different people, it’s normal because of weight. I took the truck to, suspension specialist, he said it was axle and wanted to charge 4000, didn’t have that money and decided to change tires, instead. I called dealer and explain, he said that maybe I cause it. This people are no help. Today, 11/18/2021- 5:18 pm, the center of the truck, between cab and rear bed, is sunken, it looks like the body frame got bent. It’s bad. I call dealer and spoke to Mr. Arbi, he said there’s nothing he can do and it’s my problem. I’m not going to start arguing and just told him thank you and decide to report him. When I bought it, I was told it was on a minor accident, nothing major. I don’t think so. I’m no expert, and I can see the body frame, bent. This dealer got me upset, just thinking that I’m stuck with this problem, and now I need to figure out how to fix, is the body frame. Please, help me, advise, what can I do, since I finance this truck. I, can’t drive it, I need to tow. I wish I can send picture. Thank you, any information will be appreciated. Miles when I bought, approx. 75000+. Miles today 11/18/2021. 143764
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440559November 15, 2021
ELECTRICAL SYSTEM
I recently began getting “service trailer brakes” on my screen. This only occurs when towing trailers and not a single trailer. These trailer do not cause the alarm on similar vehicles either. I took it to the shop who didn’t look at my vehicle for a week. During this time my cell booster was plugged in the whole time, which drained the battery. The tech called and said it was a low voltage issue. I told him to disconnect the cell booster and charge the battery. He did and no more low voltage. Then he stated that there was no problem with the trailer brakes. I asked how that system was tested and he said they didn’t ave a way to test it. Hmmm. There are number of these complaints all over the internet with the same “code” and GM is not able to, and unwilling to diagnose it and correct it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438583October 28, 2021
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
i reported my vehicle stalling in the middle of traffic on 2 separated incidents. the dash lights turn off and on and the car stalls. but after having it serviced nothing was found this was in 2019 and 2020. come 2021 my car STALLED AND LOCKED in the middle of an intersection my truck is not more than 5 years old and i have it serviced at the dealership and they never saw this coming. my diagnostic check reads i need to replace 8 fuel injectors $2400.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438400October 27, 2021
AIR BAGS
The contact owns a 2017 Chevrolet Silverado. The contact stated that while her husband was driving at 70 mph, he hit a deer. Only the trim of the side curtain air bags deployed with a powder substance released from the air bags. The driver and passenger-side air bags did not deploy upon impact. No injury was sustained. A police report was filed. The vehicle was towed to a tow yard. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 42,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11438133October 25, 2021
POWER TRAIN
Several times when coming to a stop at low speed, the RPMs stay at 1500 despite having foot off accelerator, requiring greatly increased brake pressure to stop or maintain stopping. Seems that the transmission does not downshift to low gear. Just bought vehicle used two days ago, happened three times today. This easily could have resulted in an vehicle or pedestrian accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437360October 19, 2021
SERVICE BRAKES
Brake pedal is stiff when braking at highway speeds. At low speeds, brake feels as if the anti lock braking system is activated (grinding/slight vibration). In reverse, brake will go to the floor and not immediately stop vehicle. The pedal grinds like the ABS is activated, however, no pulsing action. In addition, a trailer braking warning light registered.. I do not tow with this vehicle!! This vehicle has not been to an authorized dealer for maintenance as of this message. Vehicle has 40k miles registered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436940October 15, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
The service brake assist came on and the brakes are acting funny at lower speeds. I see there was a recall for this very problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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