Chevrolet Silverado Complaints (2016)

976 consumer complaints on file.

#11421407June 18, 2021
SERVICE BRAKES
Believe the vacuum pump is faulty. Hard braking g or no brakes when going slow or go in reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421024June 15, 2021
STEERING
The contact owns a 2016 Chevrolet Silverado 1500. The contact stated that while driving approximately 75 mph, the message "power steering fault drive careful" suddenly displayed and the steering wheel became firm and was more difficult to turn in either direction. After restarting the vehicle, the failure was remedied but recurred moments later. The vehicle was taken to an unknown dealer who diagnosed that the steering rack was faulty and needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420707June 12, 2021
ENGINE
Engine overheating when pulling a trailer uphill. A simular problem also occurred with the transmission fluid reaching 212 degrees. Both incidents did occur on a hot days in California. Responded by turning on the heat in the summer time which solved the temporary engine overheating problem. Engine coolant was at the proper level and had not exceeded the manufactures 5 year 50,000 mile life time. This despite the truck being sold specifically rated for trailer towing with me neither overloading, exceeding tow rating or exceeding 55 mph. When this occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420388June 10, 2021
SEAT BELTS
Driver seat belt will not click in rendering the seat belt unusable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419114May 31, 2021
SEAT BELTS
My husband went to buckle his seatbelt and the thick metal coil within the plastic cover snapped. He was lucky it didn't happen in an accident. I immediately took it to the dealer, who took pictures and stated he needed to contact GM Customer Service to proceed. He said he's call me back later that day which he did not; I ended up calling the following morning and he proceeded to inform me a diagnostic procedure would have to be done to determine what happened. I asked if he had heard back from Customer Service and he said no. I called and talked with the service manager who said he would have to wait to hear from GM. Long story short, according to customer service, they'd only pay $70 towards the total cost since the car was not under warranty. I said a 5 year old seatbelt should not snap and they should be responsible for paying the entire $500 tab. They would not do so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418639May 26, 2021
UNKNOWN OR OTHER
2016 Chevrolet Silverado High Country Crew Cab Standard Box A/C Condenser (GM Part Number 84802253) has cracked and failed at approximately 80,000 miles, resulting in (GM Part Number 12356150) refrigerant leaking to atmosphere. The affect component is very similar to the TSB 17336 from GM on like vehicles. There were no warnings or indicators that signaled that this component had failed. This component was inspected by a certified Manufacture dealer and found to be faulty, therefore, releasing harmful refrigerant into the atmosphere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418330May 24, 2021
SUSPENSION
The contact's husband owns a 2016 Chevrolet Silverado 1500. The contact stated that while her husband was driving 30 mph, the upper control arm fractured. The power steering warning light illuminated. The driver continued driving to his destination. The contact called a dealer and made an appointment however, upon arrival the contact was informed that the dealer was closed. The driver drove the vehicle home and made an appointment with another dealer, Parkway Chevrolet (25500 TX-249, Tomball, TX 77375). The vehicle was taken to the dealer and diagnosed with a defective upper control arm however, the VIN was not included in NHTSA Campaign Number: 16V256000 (Suspension). The manufacturer was notified of the failure. The vehicle was repaired. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417377May 17, 2021
POWER TRAIN, UNKNOWN OR OTHER, ENGINE
The truck shakes while in slowing down or in a stop .....And the wifi doesn't work I keep I been calling already for months to chevrolet onstar for the resolution and they keep saying it fixed and it not
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416787May 16, 2021
SERVICE BRAKES
I WAS PULLING A TRAILER AND WAS TRYING TO BACK IT UP TO PARK IT AND I LOST MY ABILITY TO BRAKE. IT WAS SCARY ASKS DANGEROUS. I HAVE TAKEN IT TO THE DEALERSHIP AND ALL THEY DID IS REPROGRAM IT AND NOT ADDRESS THE ACTUAL VACUUM PUMP THAT HAS THE SLUDGE BUILD UP ON THE SCREEN. NEEDLESS TO SAY, EVEN AFTER THE RECALL, I AM STILL EXPERIENCING BRAKE LOSS AT LOW SPEED. I'M HEY DISAPPOINTED IN GM. THIS HAS HAPPENED TO MY '15 AND '16 SILVERADO'S. I'M NOT SURE IF I'LL BUY ANOTHER GM VEHICLE AGAIN IF MY SAFETY IS COMPROMISED AND THEY WILL ONLY BANDAID THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416788May 16, 2021
SERVICE BRAKES
I HAD A RECALL ON 2 DIFFERENT TRUCKS (15 & 16 SILVERADO 1500) AND THE DEALERSHIP CLAIMED THEY FIXED THE PROBLEM BUT THE PROBLEM STILL EXISTS. I SOLD THE 15 BUT CURRENTLY STILL HAVE THE 16. I HAVE REACHED OUT TO THE DEALERSHIP AND THEY TOLD ME IT'S BEEN TOO LONG SINCE I HAD THE RECALL ADDRESSES (NOV 2020) SO I WILL HAVE TO PAY FOR THE $180 DIAGNOSIS FEE. MY TRUCK IS DOING THE EXACT SAME THING IT WAS DOING BEFORE. EVEN AFTER THE DEALERSHIP "FIXED"THE PROBLEM, I COULD ALL NOTICE THE ISSUE. I LOVE GM BUT I'M VERY DISAPPOINTED IN THE EFFORTS THEY HAVE PUT FORWARD TO RESOLVE THIS DANGEROUS PROBLEM. I'LL NOT SURE IF MY NEXT VEHICLE WILL BE A GM PRODUCT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416017May 10, 2021
UNKNOWN OR OTHER
OEM A/C CONDENSER FAILED. CRACK AT FITTING. A/C SYSTEM WORKED WITH NO ISSUES AND SUDDENLY NO LONGER PUT OUT ANY COOLING OR DEFROSTING / DEFOGGING. FIRST NOTED A START UP IN THE MORNING. INSUFFICIENT DEFOGGING WHILE DRIVING. RECALL ON OTHER AFFECT GM TRUCKS / SUV WITH SAME OEM CONDENSER DOES NOT COVER THE 2016 SILVERADO 1500. COST FOR REPAIR WAS $870.52
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413663April 24, 2021
SERVICE BRAKES
PEDAL WENT TO FLOOR AND WOULD NOT STOP WHEN PARKING AND ALSO IN BUMPER TO BUMPER TRAFFIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413490April 23, 2021
ELECTRICAL SYSTEM
VEHICLE ENTERTAINMENT CENTER HAS INTERMITTENT ISSUES WITH THE HANDS FREE, BLUETOOTH CONNECTION. THE SYSTEM REVERTS BACK TO NON HANDS-FREE OPERATION OR MUTES THE CALL RANDOMLY. THE ENTERTAINMENT CENTER ALSO RANDOMLY SCROLLS, SELECTS RADIO STATIONS AND CHANGES MODES WHEN NOT IN A CALL. HAPPENS WHILE VEHICLE IS IN MOTION AT LOW AND HIGH SPEED, IN ALL ASSOCIATED CONDITIONS. THIS DISTRACTS THE DRIVER AND HAS THE POTENTIAL TO RESULT IN A FATAL ACCIDENT. OTHER CHEVY SILVERADOS OF VARIOUS YEARS EXHIBIT THE SAME ISSUE AS EVIDENCED BY A NUMBER OF INTERNET FORUM AND YOU TUBE POSTS BY OWNERS. A DATE OF OCCURRANCE IS PROVIDED, BUT IT'S HAPPENED NUMEROUS TIMES OVER THE PAST TWO YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413433April 22, 2021
UNKNOWN OR OTHER
LOOSE STEERING 4 INCHES EACH WAY FROM CENTER WHILE DRIVING. PROBLEM WITH STEERING BOX ADJUSTING SCREW BACKING OUT BEFORE AND AFTER LOCKTITE BEING APPLIED. PROBLEM HAS REOCCUR SEVERAL TIMES WITH LESS THAN 30,000 MILES ON STOCK TRUCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413273April 21, 2021
POWER TRAIN
I HAVE BEEN HAVING ISSUES WITH THE TRANSMISSION HARD SHIFTING IN LOW GEAR. MAINLY FROM 1ST TO 2ND GEAR. I ALSO EXPERIENCE A POWER LOSS WHILE MOVING AT VERY SLOW SPEED AND APPLYING THE GAS PEDAL. MOST OF THE ISSUES I AM EXPERIENCING HAPPENS WHILE MOVING AT SLOW SPEEDS AND WHEN TURNING FROM A COMPLETE STOP. I HAVE TAKEN THE TRUCK INTO THE DEALERSHIP TO HAVE IT LOOKED AT BUT THE PROBLEM HAS PERSISTED AND THEY STATED THAT THE HARD DOWNSHIFTS AND POWER LAG ARE DESIGN FEATURES TO PROTECT THE TRANSMISSION FROM SELF INFLICTED DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407551April 12, 2021
SERVICE BRAKES
THE POWER ASSIST TO THE BRAKES IS FAILING. THE TRUCK REQUIRES EXTREME FORCE TO THE BRAKE PEDAL FOR THE VEHICLE TO STOP. EXTREME SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407297April 9, 2021
ENGINE
TL* THE CONTACT OWNS A 2016 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT THERE WAS A CLICKING SOUND COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER FINDLAY CHEVY BUICK GMC (2565 LAUGHLIN VIEW DR, BULLHEAD CITY, AZ 86429, (928)754-3400) WHERE IT WAS DIAGNOSED WITH NEEDING THE LIFTERS AND CAMSHAFT TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.*DT*LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406556April 5, 2021
STEERING, SERVICE BRAKES
TL*THE CONTACT OWNED A 2016 CHEVROLET SILVERADO. THE CONTACT STATED WAS DRIVING 25 MPH WHEN THE BRAKE BRAKE PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO STOP. THE CONTACT STATED THAT HE HAD TO DEPRESS THE BRAKE PEDAL WITH BOTH FEET AS IT TRAVELLED TO THE FLOORBOARD. THE VEHICLE DID NOT STOP AND DECELERATED IN SPEED WHICH CAUSED THE CONTACT TO REAR-END A VEHICLE, WHICH ALSO CAUSED THAT VEHICLE TO REAR-END A VEHICLE AS WELL. NO INJURIES WERE SUSTAINED AND NO MEDICAL TREATMENT ACQUIRED. THERE WAS NO POLICE REPORT FILED. THERE WAS NO WARNING LIGHT ILLUMINATED ON THE VEHICLE. THE CONTACT STATED THAT THE ABS FAILED TO ENGAGE. THE CONTACT HAD THE VEHICLE TOWED TO THEIR RESIDENCE. THE CONTACT INSURANCE COMPANY HAD THE VEHICLE TOWED TO A TOW YARD, WHERE THEY INSPECTED THE VEHICLE DAMAGES AND DEEMED THE VEHICLE A TOTAL LOSS. THE LOCAL DEALER AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT MENTIONED THAT HE BELIEVED THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 18V578000 (SERVICE BRAKES, HYDRAULIC) AND 16V069000 (SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS 78,000. *DT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11406241April 3, 2021
SERVICE BRAKES, EXTERIOR LIGHTING
AT LOW SPEEDS MY BRAKES STOP WORKING. THE BRAKE PEDAL BECOMES VERY STIFF AND I HAVE TO USE BOTH FEET PUSHING DOWN AS HARD AS I CAN FOR THE VEHICLE TO STOP. ALSO,THE HEAD LIGHT SWITCH INSIDE THE VEHICLE DOES NOT WORK. WHEN I TURNED THE DIAL OFF OF THE AUTO LIGHTS I SAW SMOKE COMING OUT FROM BEHIND THE DIAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405744March 31, 2021
ENGINE
I WAS IN FOR AN OIL CHANGE AND DEALERSHIP TOLD ME THERE WAS NO FLUID IN MY RADIATOR. UPON INSPECTION THE RADIATOR HAD CRACKED AND WAS LEAKING AT THE SEAM RIGHT CORNER. THE MECHANIC TOLD ME IT WAS THE 7TH ONE THEY HAD DONE THIS SEASON. I LIVE IN MASS NEAR OCEAN. IT WAS A RAINY DAY AND MY WINDOWS WERE UP. THERE WERE NO FUMES, NO WARNING LIGHTS TO ALERT ME SOMETHING WAS GOING WRONG WITH THE HEATING COOLING SYSTEM.. THE CONCERN WAS MY TRUCK WASN'T THE FIRST TO HAVE THIS PROBLEM WITH THIS PARTICULAR DEALERSHIP. THE SAME DEALERSHIP MCGEE RAYNHAM MA HAS BEEN THE ONLY COMPANY TO WORK ON MY TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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