Chevrolet Equinox Complaints (2024)

192 consumer complaints on file.

#11621589October 23, 2024
VISIBILITY/WIPER
UNKNOWN The dashboard creates a glare on the windshield during sunny days that is almost impossible to see through.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621592October 23, 2024
VISIBILITY/WIPER
Front Dashboard is made out of very glossy plastic and it causes very severe glare at almost any hour of the day or even at nights whenever passing by a street lights. Amount of glare is so severe that driving at sunrise or sunset is almost impossible without a polarizing glass. Visibility is severely affected due to the material choice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621612October 23, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER
Bright sunlight and direct sunlight can cause the dashboard to reflect off the inside of the windshield, severely reducing visibility of the rodea.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621655October 23, 2024
VISIBILITY/WIPER
I nearly drove through a red light because the glare from the dashboard was so bad. Dash has multiple vent lines in it and is in a very shiny black. Driving in sunlight knocks out nearly 50% of the visibility in the windshield. If I do not wear polarized sunglasses, it is very difficult to see. I have not had the problem confirmed. No one has inspected it. It is a design flaw that needs to be addressed because visibility is very badly impaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621064October 21, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING
Good day, We purchased our 2024 Chevy Equinox EV a month and a half ago. The issue we are having is very concerning. The vehicle will suddenly come to a complete stop at unexpected times. At first, it happened 3 times while we were backing up. There was no object in the road, no warning beeps, no shaking of the seat. It simply stopped very suddenly and would not back up anymore. I had to put in in park and then again in reverse to have it move again. It’s one thing doing this while slowly backing. Last night it did it again as we were pulling into a parking spot, while in Drive. It stopped so suddenly that we both had sore necks. We are terrified that it will stop itself again while we are at a higher rate of speed or around other vehicles. It is available for inspect at any time. The dealer is entering a ticket with GM tomorrow, October 23rd. It has not been reproduced yet by the dealer. Please advise. Thank you. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620059October 16, 2024
VISIBILITY/WIPER
The persistent glare on the windshield is a hazard, particularly during the sunniest part of the day. Despite this, Chevrolet has not recommended or provided a solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619930October 15, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2024 Chevrolet Equinox EV. The contact stated that while driving at an undisclosed speed with no other vehicles or objects around, the forward warning collision system was activated. As a result, the automatic emergency braking system applied the brakes, bringing the vehicle to a complete stop in the middle of the roadway. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618997October 9, 2024
UNKNOWN OR OTHER
Intermittently, when you start the car, the computer or infotainment system does not work properly. For example starting the car today, the backup camera worked normally until my phone connected. When my phone connected the grid showing me what direction I was going based off of the way the wheel was turned disappeared. No matter what I did I could not get the grid back. This is one of many examples. When this is occurring all functions are extremely slow. For example I got into the car this afternoon and didn't want to hear the radio so I hit mute, the button did nothing. Then I turn the volume down, again it did not go down. Then I hit the phone call button on the steering wheel and again nothing. This seems to consistently happen when you first start the car while on Android phone connects to Android Auto. After a few moments while I'm driving, I am startled because suddenly the volume mutes and then unmutes and then goes down and then goes back up... Basically everything I pressed several moments ago suddenly happens like it's been sitting in a queue indefinitely. When the car is like this, if somebody calls me on the phone the Bluetooth is very garbled or if I use the navigation that's in Android Auto, again everything's very garbled and time delayed. The problem seems to resolve itself sometime around 5 to 10 minutes after I start driving so it only happens when you first start the car and it does not happen every time. The fact that this affects just about every system and the time delay causes things to happen when you're trying to focus on driving makes this a very unsafe situation. I called two local dealers who basically said that they'd be happy to check it out but if there's nothing wrong that general motors will cover, then I have to pay for their time to even look at it. Since it doesn't happen every time, I'm not willing to do that but this is a serious safety concern. I search for similar problems on Google and there are many reported.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618740October 8, 2024
VISIBILITY/WIPER
I have had an ongoing concern with my new 2024 Equinox EV RS and wanted to share a potential safety issue. While driving during the daytime, I noticed significant glare reflecting off the front louvered component of the dashboard onto the windshield. This glare severely affected my visibility, especially when driving towards the sun, creating a distraction and making it difficult to see pedestrians, road signs, and other vehicles. This problem has occurred on almost a daily basis if it is sunny. I came very close to hitting a pedestrian walking along the roadside due to the impaired visibility. I explored the Chevy Equinox EV forum and discovered other drivers have complained of a similar problem. I contacted my dealership and showed my salesman the issue and he acknowledged the glare and spoke with the service manager (Patriot Chevrolet in Limerick, PA). The service manager did not leave his office to personally look at the glare. The dealership offered no solutions but told me to call the Chevrolet Customer Service number (800-222-1020). I had an extended conversation with the rep but no meaningful solutions were offered. I have owned many cars in my life but I have never experienced such severe glare and obstructed visibility. I am concerned that someone will be injured or killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618476October 7, 2024
VISIBILITY/WIPER
When driving in the midday sun, the reflection on the dashboard is so bad that I can hardly see out of the windscreen. Happens frequently when driving in direct sun.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618307October 6, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER
On multiple occasions, the glare back coming from the dashboard is so intense I often lose visibility of the road on sunny days or when passing under lamp posts at night. I have almost gotten into multiple accidents due to not seeing pedestrians and light colored/silver vehicles turning in front of me. I took the car to the dealership so they could try to fix it, but they said it’s up to GM to do anything. I have felt so unsafe driving this vehicle, and this problem is very known in the community, and needs to be fixed asap. I live in a residential area so I often drive slow, but that doesn’t prevent the glare from happening so there aren’t any safety things on my end I could do to make it better and safer to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618107October 4, 2024
VISIBILITY/WIPER
Dashboard design creating significant glare on the windshield. Visibility is impaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617989October 3, 2024
VISIBILITY/WIPER
Design flaw/safety issue? The dash trim gets reflected onto the windshield and severely impairs visibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617699October 2, 2024
VISIBILITY/WIPER
The way the dash is made, anytime there is bright sunlight the reflection on the windshield makes it very difficult to see. This makes it very difficult to drive safely and see what is ahead of you, especially when switching between bright sunlight and a shaded area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617134September 29, 2024
STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: BLIND SPOT DETECTION
After engaging the right turn signal and turning the wheel in that direction, then turning it back to the center for some reason makes the left turn signal click on for three clicks. The frontal collision warning system is way too sensitive when creeping up to stopped traffic it will beep when there is no risk of collision. And finally the blindspot detection sometimes warns the driver even when there's traffic coming from the opposite direction on the road when there's no risk of collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616638September 26, 2024
ENGINE
The contact owns a 2024 Chevrolet Equinox. The contact stated that the check engine warning light was illuminated. The contact was concerned about driving the vehicle. The vehicle was taken to the local dealer, who diagnosed and determined that the air hose was leaking. The dealer informed the contact that the parts were not available to repair the vehicle. The vehicle was not repaired. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616078September 23, 2024
VISIBILITY/WIPER
There is an extreme glare in the windshield coming from the dashboard in normal daylight conditions. While a minor glare or in occasion is common, this glare is constant, excessive and reduces road visibility inhibiting operators field of vision. This will cause operating errors and accidents and should be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615633September 20, 2024
VISIBILITY/WIPER
The ridged black dashboard design made of shiny black plastic causes extremely distracting glare on the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615175September 18, 2024
SERVICE BRAKES, HYDRAULIC, AIR BAGS
The contact owns a 2024 Chevrolet Equinox. The contact stated that on two separate occasions, the brake pedal depressed the floorboard without warning and failed to slow down as needed. During the second failure, the contact stated that while driving at 40 MPH, the vehicle initially accelerated upon depression of the brake pedal before the vehicle started to slow down. As the contact depressed the brake pedal to the floorboard; the vehicle failed to brake in time and crashed into another vehicle. The air bags did not deploy upon impact. The contact's head hit the steering wheel; the contact was treated a few days later for a minor concussion by a primary care doctor. The contact's wife also suffered minor bruising and scratches due to the accident. The other driver was not treated for any injuries at the scene. A police report was filed. Both vehicles were able to be driven away from the scene of the accident. The dealer and the manufacturer were both notified of the failure; the contact was given a case number by the manufacturer. The vehicle was taken to an independent body shop where it remained in their possession. The failure mileage was approximately 3,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11613926September 11, 2024
VISIBILITY/WIPER
Pattern on top of dash makes it very difficult to drive in certain sunlight conditions. All trims of vehicle affected. Vast number of user complaints on Reddit. Incredibly distracting. Concerning. Needs immediate fix. Is a major oversight. See photo attached
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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