Chevrolet Equinox Complaints (2018)

410 consumer complaints on file.

#11539741August 21, 2023
ENGINE
Car stopped working at 72K miles. sputtered, stopped, cranked but no start. P0017 error - which has a TSB on it. Camshaft position error. Chevy knows about the issue but just hopes it happens outside of warranty, which is not acceptable. Vacuum pump also had catastrophic failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539581August 19, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
I get a ‘Forward Collision System Unavailable’ warning frequency when the outside temperature is high and the humidity seems high as well. I thought this was a one time thing but it has happened multiple times. I thought the issue was related to my old battery but the issue still appears after replacing the vehicle battery. The last time it happened was on July 31, 2023 at 3:20pm (eastern time zone). I live in Newry, South Carolina. The high for the day was 100 degrees.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538685August 15, 2023
POWER TRAIN, SERVICE BRAKES, ENGINE
The vacuum pump that controls the power brakes broke/went tight, causing the brake pedal to get extremely hard and almost caused us to crash on the interstate. It turns out that this vacuum pump is attached to the camshaft on the 2018 Equinox and it doesn't have a shear pin, so when it goes tight, it destroys the camshaft and timining chain as well. It will cost over $4k to repair. This is a huge safety concern, not to mention the unexcpected costs to the consumer. GM is well aware of this issue, and has issued recalls on the same vacuum pump on different models of Chevrolets/GMCs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538705August 15, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the brake pedal was firm while depressed, and the vehicle failed to stop immediately. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but confirmed that there was no recall associated with the VIN. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538740August 15, 2023
AIR BAGS, STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
At 12pm on June 11, 2023 I was parked in a church sparking lot in East Rochester and was facing the church's stone wall. My vehicle was only 2 feet from the was when the car accelerated toward the wall and all of the airbags opened and the hood and side panels were affected causing the vehicle was considered totaled by my insurance. My foot was on the brake and I was preparing to put the car in park when the car lurched forward and hit the wall at a high rate of speed. GM examined the car and gave me a report I could not understand but their report indicated that there was not a vehicle defect. I find this highly improbable. I can send the report and perhaps your organization can read it or do your own inspection of my vehicle. Thank you very much for your attention to this matter. This same thing has happened to 2 other people I know who drive Equinoxes. Best Regards, [XXX] [XXX] Cell [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11535592July 31, 2023
POWER TRAIN
While accelerating on an onramp, the rear driveshaft, where it connects to the transmission, just disconnected. I had been traveling on an interstate just prior to the event and was getting back on the interstate. This is very concerning since the interstate speed is 75, and with the driveshaft dropping down at that speed it could have been catastrophic. There was no vibration prior to the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532976July 18, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Chevrolet Equinox. The contact stated while starting the vehicle, the brake pedal was firm while depressed. Additionally, while the brake pedal was depressed, there was an abnormal sound coming from the pedal. The contact stated that the vehicle failed to stop in a reasonable amount of time. The service brake assist warning light and the check engine warning light were illuminated. The contact related the failure to NHTSA Campaign Number: 18V576000 (Service Brakes, Hydraulics) however, the dealer informed the contact that the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,312.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532762July 17, 2023
SERVICE BRAKES
Vaccum for the brakes have gone out 3 times in the last 2 years. This is the second time I have almost crashed with my kids in the car!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531985July 13, 2023
STEERING, SERVICE BRAKES, POWER TRAIN
Auto stop caused Service Brake Assist warning to pop up on dash. Resolved on its own. A week later, steering assist disabled message pops up while driving and car didn't start after coming to a stop. Service ESC, Traction off, service brake assist messages, all pop up. Car did not restart. Vehicle is currently at Cooley Chevrolet in Irving, TX awaiting results of tests. Obviously, this is a common issue judging from the number of complaints on the Internet about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532039July 13, 2023
FUEL/PROPULSION SYSTEM
GM Brake Vacuum Pump - I understand there was a recall done a few years ago on this part. This is a known issue with GM, and they seem to refuse to address it in ALL their vehicles. My vehicle went out of service on Friday, July 7, 2023, after fueling and would not start. I was 5 days over the 100-day Carvana warranty, but they agreed to repair the sensor that Firestone said I needed to have replaced along with the spark plugs. After repairing these items, it still was doing the same thing of starting up but making a horrible sound and not turning over. They suggested I have it towed to the dealership. The dealership called 7/12/23 and stated that I needed a new vacuum pump and a sleuth of other parts that would cost me around $1900 in repairs. This car has 61,121 miles on it. When I purchased it, it had a little over 57,000 miles on it. From the sounds of it, I was incredibly lucky this happened where and when it did as oppose to being stopped in the middle of the road and the auto start/stop failing me. There were zero warning lights, alerts from the app, etc. I did hear a noise one time about a month ago, but I thought I kicked up something because I was traveling down a dirt road and when I stopped and got out to look I did not see anything hanging. As soon as I got on the main road the noise resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527559June 17, 2023
SERVICE BRAKES
The emergency break was stuck it wouldn’t allow the parking break to release which caused me to not be able to stop. It drove fine for 40 miles then when I turned into a parking lot it wouldn’t stop even with the emergency break released.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523382May 23, 2023
UNKNOWN OR OTHER
The sunroof has a major leak, flowing through the fuze box and filling up the spare tire well and soaking all the carpets. This could potentially create a very bad mold issue, which I am trying to avoid. I’ve seen many others with this car have the same issue and nothing is being done to solve this. I am paying all this money for a car that is just going to rot from all this water, and possibly cause sickness with the mold. How is this not a recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522832May 19, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2018 Chevrolet Equinox. The contact stated that the panoramic moon roof failed to operate as needed. The vehicle was taken to an independent mechanic, who was unable to fix the vehicle. The contact was referred to the dealer for assistance. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522622May 18, 2023
SERVICE BRAKES
I was driving in a major city near Mt house when I went to return rught and apply the brakes my petal went right to the floor and suv wouldn't stop so I firmly mashed brake pedal and got vehicle to stop. Upon hitting out of suv I xhexked brake resuvour abd it still had brake fluid in it. I sat a few moment tovaee ifvit was just hot and after a few minutes unstated suv and xstill had no power brakes. And so I carefully drove the suv back ti Mt house. When I'm trouble shooting it now I suspect the master brake cylebdwrxwent out on the suv. Luckily ivqas able to stop safely and didnt get into an accident. And cause major vehicle damage or guttvirckmkill soneine or even my self. Thecsyv is a 2018cwgixh I fibdxl it strange that a fairly new shouldn't have a master cylender go out that fast. I just wanted to letsomeone know avout thisoproblem before it happens to someneone else which could seriously hurt or kill someone thankbyou
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517585April 18, 2023
UNKNOWN OR OTHER
The first half of the panoramic moon roof exploded as I was driving down the road. There are several article about this same issue happening to other GM vehicles however, it was never determined to be a recall. The vehicle has not been inspected. It is sitting in my garage waiting for a part to come in so a glass company can install a new one. There was no warning, the roof was not hit by anything, it just exploded as I was driving down a major highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517164April 15, 2023
POWER TRAIN
Check Engine Light on Diagnosis (1-2) 1. P171A-00 - transmission surge solenoid valve circuit open 2 - P171B-00 - Transmission surge solenoid valve circuit low
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514941April 1, 2023
POWER TRAIN
My Equinox loses power, it feels slow and drives sluggishly. If I am driving at 35 mph it suddenly starts reducing speed and whining noises ensue. The hazard lights turn on and off, then the doors lock and unlock. If I reduce speeds below 20mph, then I suddenly have full power again as if nothing ever happened. The check engine light comes and goes after you drive for a while. Highways and offramps are questionable. I can not increase speed to merge properly on the freeway as this would put me at significant risk, I am not willing to gamble to see if I can make 65mph with oncoming traffic. I have ordered and paid for a new transmission from Chevrolet. Back ordered with an unknown delivery date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514354March 29, 2023
AIR BAGS
The air bag system failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513904March 27, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
Service brake assist
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511902March 15, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My own words, That my vehicle didn't stop, the car driver in front stop short my vehicle just ran behind the car. My 2018 Chevy equniox I have purchase last year for it safety reason pay extra now and days, those safety is not there very disappointed with GM What component or system failed or malfunctioned, and is it available for inspection upon request? Automatic Emergency Braking - Together - Forward Collision Warning
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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