Chevrolet Equinox Complaints (2015)

680 consumer complaints on file.

#11483084September 6, 2022
VISIBILITY/WIPER
The contact owns a 2015 Chevrolet Equinox. The contact stated while his wife was starting the vehicle, the windshield wipers were engaged and failed to respond. The contact parked the vehicle. The vehicle was taken to an independent mechanic the next day. The independent mechanic diagnosed that the windshield wiper motor needed to be replaced. The vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 22V165000 (Visibility) that he associated with the failure. The manufacturer was contacted for reimbursement but had not provided any assistance. A case was opened. The failure mileage was approximately 57,831.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482178August 31, 2022
VISIBILITY
The contact owns a 2015 Chevrolet Equinox. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482111August 30, 2022
ENGINE
Vehicle excessively burns oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481051August 24, 2022
VISIBILITY/WIPER
On a trip to the hospital in rain, the windshield wipers failed. Doing some research, I found the current open recall. Kim’s Chevrolet in Laurel, MS is refusing to check the open recall. They claim they are not able to because there’s been “no remedy”.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480694August 23, 2022
VISIBILITY/WIPER
The contact owns a 2015 Chevrolet Equinox. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 30-35 MPH in the rain, the windshield wipers became inoperable. The contact stated that due to the recall having no remedy, the vehicle was taken to a certified mechanic who repaired the windshield wipers. The approximate failure mileage was 120,000. The manufacturer was made aware of the failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480324August 20, 2022
ENGINE, POWER TRAIN
Car won't start put in new camshaft timing solenoids and won't start. Defective engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480365August 20, 2022
VISIBILITY/WIPER
We received a letter in the mail approximately April of 2022 stating there was a recall on the ball joints of the wipers. There was no parts available at the time for them to repair, The letter stated just wait. We continued to check in and there was still no fix. We were driving 2 hours away in Des Moines, Iowa on Friday August 19th when a torrential rain came down. The windshield wiper ball joint failed almost causing us to get into an accident on the interstate. We had to wait the storm out, and then made it home later on that night. I called the number on the recall sheet and GM told us that my husband's dad could fix the problem and we could be in reimbursed because he was a certified mechanic. My husband and his father who is a certified mechanic fixed the problem with a part from O'Reilly's. It's an OEM product they put in. After the part was fixed on Saturday August 20th, we called back like the agent said to get the reimbursement form. That's when the agent told us we could not be reimbursed because it wasn't done at the dealership. They have told us many different stories on how we are supposed to take care of this recall. But the dealership couldn't have fixed it anyway because there's no fix for it in place. I'm not working due to health issues and I go to many doctors appointments so I have to have a working vehicle with working windshield wipers. So in case it were to rain I wouldn't get into a horrible car accident like we almost did on Friday. I just want to be reimbursed for the recall that they still do not have a fix for. How are people supposed to drive around in vehicles that could have faulty windshield wipers, possibly causing accidents and even death?.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479902August 18, 2022
VISIBILITY/WIPER
I was heading north on US23 in northern Michigan when I was in a rainstorm, traffic was going about 30mph due to how hard the rain was coming down and I had my windshield wipers on full blast when they suddenly stopped working and sat there in the middle of my windshield. I had to cut across 2 lanes of highway traffic with very little visibility to pull over on the shoulder of the highway to figure out my windshield wipers and let the storm pass. I found out there is a recall on the wiper windshield motor, however Chevrolet does not have parts to fix the issue until December at the earliest. They do not have a temporary fix. They do not offer rental cars. Basically Chevrolet is forcing customers to fix this issue out of pocket at their expense and when I reached out for reimbursement, they told me that is not a possible solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479932August 18, 2022
VISIBILITY
The contact owns a 2015 Chevrolet Equinox. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility); however, the part to do the recall repair was unavailable. The manufacturer was notified of the issue and informed the contact to call the dealer to schedule an appointment. The dealer had been notified of the recall and the contact was given an appointment. Once the contact arrived, she was informed that parts for the recall repair was unavailable. The contact was also informed by a service manager that they are not authorized to repair the vehicle unless the part failed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479743August 17, 2022
ENGINE
the timing chain went bad and had to be replaced before the break pads. Chevrolet wanted twice as much to repair as my mechanic did, and he used OEM parts and he replaced a few other things that *might* go out, since the entire engine had to be removed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479580August 16, 2022
ENGINE
You must be aware of the problems that the 2.4 ECO-TEC engine has in relation to oil consumption and clogged PCV valve in cold weather. When the valve freezes it results in oil loss and engine failure which puts the driver and passengers in a very dangerous situation. I had to rebuild my motor for $3100 and I had to replace the valve 4 different times. Its all about the money and how much GM would have to pay to make this problem right. Instead the NHTSA turns a blind eye to the dangerous problem and instead investigates on why some wiper blades don't work. Do some real investigation by first Equinox oil consumption problems and read some real accounts of owners being put in dangerous situations.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479015August 12, 2022
VISIBILITY/WIPER
Driving in heavy rain on highway and windshield wipers just suddenly stopped and froze mid windshield almost hydroplaned and almost got rear ended when I slowed down despite putting caution lights on. Wipers are still not working and I have contacted multiple dealerships about this and there being a possible recall and am told there is not a permanent solution. I finally got one dealership in the area that will look at the issue. I have the incident recorded on dash camera.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478839August 11, 2022
VISIBILITY/WIPER
The contact owns a 2015 Chevrolet Equinox. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving approximately 65 mph during rain when the windshield wipers suddenly malfunctioned and detached from the vehicle. The contact took the vehicle to a certified mechanic who stated that a necessary part had malfunctioned. The windshield wipers were replaced. The approximate failure mileage was 70,000. Vin tool confirms remedy not yet available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478131August 8, 2022
VISIBILITY/WIPER
On Friday, August 5th my state experienced torrential downpours and floods. While driving my windshield wipers stopped working. It was almost impossible to see, and I was fortunate that I opted to NOT take the highway home that afternoon, but opted for the longer route on suburban roads. I slowly made my way to a nearby church and parked my car. Upon retrieval and inspection the next day, it was discovered that a ball joint had corroded and broke, causing the failure. My vehicle had been in approximately a month prior at an authorized Chevrolet dealer, and nothing was said to us about the car having an active recall on the wiper system, specifically the ball joints, the very part that failed. I contacted Chevrolet's customer service department and was told that the recall remedy was not finalized, though according to NHTSA the part is to be inspected and replaced if necessary. Further, I was advised when the remedy is available, we will receive a letter and can submit for reimbursement. There was no warning that there was a problem. When we took our vehicle in for service a month ago, it should have been inspected. It was not. I could have had an accident and serious injuries could have occurred. Chevrolet needs to get the vehicles under the recall pulled in immediately for inspection. Further, authorized dealers need to advise their clients when there is a recall when they have their vehicle in for service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477714August 5, 2022
VISIBILITY/WIPER
2015 CHEVROLET EQUINOX. CONSUMER WRITES IN REGARD TO DEFECTIVE WIPERS. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS DUE TO RECEIVING A RECALL REPAIR NOTICE FOR THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477537August 4, 2022
VISIBILITY/WIPER
The contact owns a 2015 Chevrolet Equinox. The contact stated that while driving approximately 70 MPH in a rainstorm the windshield wipers suddenly became inoperable. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure and the contact was informed that the vehicle was included in the NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The vehicle was not repaired. The failure mileage was 128,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477561August 4, 2022
VISIBILITY/WIPER
Driving along freeway with wipers on in heavy rain and the wipers just stopped working. I was able to pull over safely but was not able to drive for hours till the rain stopped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477135August 2, 2022
VISIBILITY/WIPER
On July 31 , 2022 I was driving our 2015 Chevy Equinox in a heavy rain storm with the wipers on high . Suddenly the wipers quit working and upon inspection the arms moved easily by hand . We contacted a dealership and was told they didn't know about a recall and that it would be 3 weeks before they could look at it . I also talked to the Chevrolet help center that said my specific vin number was not in the recall . I am currently sending it to a service center to be fixed .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477228August 2, 2022
VISIBILITY
The contact owns a 2015 Chevrolet Equinox. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476674July 30, 2022
ELECTRICAL SYSTEM
Clock often has the wrong time and has to be reset but does not keep the accurate time after resetting. I found a TSB PIC6096B regarding this concern but not sure if any fix is available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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